Search...

Lukestone Care Centre

7 St Michaels Road, Maidstone, Kent ME16 8BS
Nellsar Care Homes Logo
Jobs
Lukestone Care Centre logo
All the staff at the home are kind, caring and treat all the residents with kindness,G B(Daughter of Resident/Service User)
Lukestone Care Centre, Maidstone
I felt my husband was going to be looked after and cared for from day one.Yvonne P(Wife of Resident/Service User)
Lukestone Care Centre, Maidstone
The nurses always keep us updated with how Mum is getting on.G B(Daughter of Resident/Service User)
Lukestone Care Centre, Maidstone

Lukestone Care Centre in Maidstone specialise in providing nursing care for older people who have been diagnosed with Dementia or long-term mental health problems. With a highly qualified and caring team, the nurturing environment creates a home-from-home feel. The Home also employs a Physiotherapist to support residents with rehabilitation, including bespoke packages for day care or short-term placements. Physiotherapy services also help with improving peoples’ strength, avoiding or reducing falls,...  

Care Provided by Lukestone Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareN/A£1,600 - £1,800
Nursing Dementia Care£1,600 - £1,800N/A

Laundry services included. Hairdresser and Chiropodist not included. NHS-Funded Nursing Care (FNC) is additional to fees shown. Prices are a guide as fees determined based on a full needs assessment completed before admission.

Contact Lukestone Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Russell Menoza (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (42)

Visiting

  • The home maintains an open-hours visiting policy, which means relatives and friends are welcome to drop by and see their loved ones at any time. Families are always welcome to join their relatives for afternoon tea or lunch if booked in advance.

Parking

  • Onsite parking available.

Lukestone Care Centre Reviews (67)

Submit a Review
9.8

Lukestone Care Centre has a Review Score of 9.8 (9.788) out of 10, based on 22 reviews in the last 2 years. Over all time Lukestone Care Centre has 67 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Lukestone Care Centre
Loading...
Showing 67 reviews matching selected criteria
Review from Kim K (Daughter of Resident) published on 2 March 2021 Submitted via Postal Card
Overall Experience

The home is fantastic. The care they give my mum is outstanding, they call me when my mum is not well and keep me up to date with all her needs. Excellent staff team!

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you so much for your lovely review. I will let the team know what you have said. Thank you for taking the time to complete the review

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Teresa P (Wife of Resident) published on 23 February 2021 Submitted via Postal Card
Overall Experience
I can only say what I have seen, I have not been in the home much due to lockdown. Also, the hub which they organised before that we were to sit in the garden which my husband enjoyed.
I must say the staff always helpful and cheerful.
what I have seen everywhere seemed clean.

My husband likes to be doing something and they do activities which he enjoys.

Reply from Alison Ruddock, Operations & Compliance Manager at Lukestone Care Centre
Many thanks for leaving your feedback.

I appreciate it is difficult for you whilst visiting is so restricted but I hope that we can return to normal very soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kate L (Sister of Resident) published on 18 February 2021 Submitted via Postal Card
Overall Experience

Lukestone is a very nice place. They look after my sister very well, they meet all of her needs and are such good staff.

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you for taking the time to complete the review. It means a lot to staff when families take the time to do this.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Angela B (Daughter-in-law of Resident) published on 18 February 2021 Submitted via Postal Card
Overall Experience

Such a wonderful place! The care of my mother-in-law id of a very high standard. Staff are kind, patient and gentle towards her. She has only been in the home for 4 months and looks so much better, suggesting her nutrition is very good now. A lot of thought goes into keeping families connected with their loved ones during this awful pandemic, video calls and phone calls make such a difference. Helping residents to make and send Christmas cards and Valentine's day cards to the family is priceless, made our day. My husband and I sleep easier knowing our relative is happy, safe and well cared for.

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you for taking the time to complete the review. We are very glad that you are happy with your mothers care. We will strive to make sure we keep you in contact with her and continue to try to make a difference to her life.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew J (Son of Resident) published on 18 February 2021 Submitted via Postal Card
Overall Experience
As a family we are more than happy with the care Mother gets. I just able to come in to see Mother in your visitor room, we have also had video chats.

A very large part of this is the wonderful recreational and welling liaison who is nothing short of an angel.

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you so much for taking the time to complete your review. We are glad that you are happy with the care received by your mother. Our liaison post has increased our ability to keep families in touch with their loved ones.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Claire P (Daughter of Resident) published on 18 February 2021 Submitted via Postal Card
Overall Experience

The staff are caring and kind. My father is happy and safe. This puts my mind at ease. We often have video calls/COVID safe visits (when possible) and lots of contact. This is very reassuring for our family. Thank you for all your help and care on behalf of the family - it is appreciated.

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you very much for taking the time to complete your review, it is really appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison S (Daughter of Resident) published on 21 December 2020 Submitted via Postal Card
Overall Experience

My mother is very well cared for at Lukestone Care home. The staff are always happy and take great care of Mum. I see them stroke her hands and face and talk with empathy and care. I see Mum smile at the staff, so I know she is happy. That is a great comfort for me.

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you for that lovely review. All the staff at Lukestone do their best to take care of the residents living here, so thank you for taking the time to write this appreciated review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John K (Husband of Resident) published on 19 August 2019 Submitted via Postal Card
Overall Experience

I found my wife's care is of the highest quality and the most complimentary. All the staff, management, care home staff, nursing staff have been very helpful to my relatives and family and friends.

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you so much for taking the time to complete the review card. It is really appreciated. We strive to deliver the best care we can to all of our residents. We are very happy that you rate us so highly, thank you - the manager and the team at Lukestone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barry D (Husband of Resident) published on 16 August 2019 Submitted via Postal Card
Overall Experience

The care and compassion shown by staff is second to none. Excellent. The freedom is given to visitors to allow a "normal" experience is also very good. Endless supply of food and drink means my wife will need a new wardrobe soon.

Reply from Karen Wilkins, Manager at Lukestone Care Centre

Thank you for your review, its good to know that we look after families as well as residents. Thank you for the compliment that staff are caring and compassionate we strive to welcome all visitors to our home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie R (Granddaughter of Resident) published on 14 August 2019 Submitted via Postal Card
Overall Experience

Overall this is a good clean and enthusiastic care/nursing home. Staff turnover is frequent and can sometimes be frustrating particularly when relatives try to communicate existing issues regarding their loved one.

Reply from Jodie Currey, Marketing & Branding Manager at Lukestone Care Centre

Dear Julie, thank you for taking the time to review Lukestone Care Centre. We kindly welcome all feedback, as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us. I have passed your comments on to our...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Daughter of Resident) published on 18 December 2018 Submitted via Postal Card
Overall Experience

I find the home organised. The staff are so caring and compassionate. My mum has been at Lukestone for seven months and I can see she is happy there.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jacqueline W (Daughter of Resident) published on 2 November 2018 Submitted via Postal Card
Overall Experience

My mother died of dementia in the home. Staff were very supportive as the end drew near. The "end of life" care provided a dignified, peaceful and managed passing for my mother.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara H (Wife of Resident) published on 16 October 2018 Submitted via Postal Card
Overall Experience

I stay all day from 12 noon, 7 days a week. I find the staff very very caring for every person. I leave the home when my husband is asleep. I am very impressed with the way the home is organised and run. It works as one happy team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C C (Wife of Resident) published on 20 September 2018 Submitted via Postal Card
Overall Experience

Very caring staff and attention to detail in respect of records and personal knowledge of the patient. The patient could be a little cleaner and tidier but he is happy which is the most important thing.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nigel S (Son of Resident) published on 28 March 2018 Submitted via Postal Card
Overall Experience

Mum has been in Lukestone since the start of December last year, and is now starting to settle in, has made a group of friends and takes part in activities provided. She is safe, warm and I know she has her medication regularly and good quality food and drink.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Derek O (Son of Resident) published on 4 December 2017 Submitted via Website
Overall Experience

As the son of a resident, my brother and I felt that the level of care and genuine concern for his well-being was the best we could expect.

There were several initiatives worthy of note. He had very limited sight and mobility and could not talk coherently. Lukestone Care Centre utilised massage, reiki, reflexology and physiotherapy and provided tactile objects. To our knowledge, none of these treatments were applied in his previous home.

The staff were friendly, approachable and diligent, and we never had cause for concern over his wellbeing when we were not in attendance. Our father's welfare was of the utmost importance to us, and the decision for his move to Lukestone Care Centre, was not taken lightly, yet we were very satisfied with the outcome and would have no hesitation in recommending any family in the same situation, to follow the same path.

We felt the staff were a credit to the facility and they have proved to be more than capable with the management that is currently in place.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracey J (Daughter of Resident) published on 20 September 2017 Submitted via Postal Card
Overall Experience

My mum has been a resident for nearly three years. They have always provided a good level of care and also give a personal touch. My mum responds to them with kindness and although she can't talk anymore they talk to her and know what she needs. When things have not been done right (not often) they are corrected quickly. We have no complaints. The manager is lovely and she keeps a tight ship.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Wife of Resident) published on 18 August 2017 Submitted via Postal Card
Overall Experience

Some residents could do with drinks on their tables, only some of them cannot walk to get them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V G (Relative of Resident) published on 14 August 2017 Submitted via Postal Card
Overall Experience
In the two and a half years my relative has lived in Lukestone Care Centre she has been very well cared for. We have found the staff always to be respectful and helpful.

I would not hesitate to recommend Lukestone Care Centre.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracey M (Granddaughter of Resident) published on 9 August 2017 Submitted via Postal Card
Overall Experience

The home is welcoming and staff are friendly and helpful. My grandmother is always treated with respect and dignity - when I leave I feel that I am leaving her in good hands. The staff have a hard job - I wouldn't underestimate this. I cannot ask for more than they do. We are very lucky. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 December 2021
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (23) & Events (0)

News
  • 30 Jul 2026

    Residents at our Care Home in Maidstone have been making the most of the summer with a varied programme of activities, combining creativity, gentle exercise and time spent outdoors with...

  • 16 Jul 2026

    A group of residents from our Care Home in Maidstone enjoyed a wonderful day out, visiting our sister Nellsar Care Home, Abbotsleigh, for their much-loved annual Wimbledon party. The celebrations...

  • 25 Jun 2026

    Residents, families and team members at our Care Home in Maidstone came together on Friday 19 July to celebrate National Care Home Open Day, with a fantastic day of music...

Upcoming Events

There are no upcoming events for Lukestone Care Centre.

Awards / Recognitions (6)

  • 30 Jan 2026Recipient: Nellsar Care Homes
  • 30 Jun 2021Recipient: Nellsar Care Homes
  • 28 Feb 2020Recipient: Nellsar Care Homes

Accreditations

There are no accreditations posted yet for Lukestone Care Centre.

Meet the Team (4)

Russell Menoza
Russell MenozaJob Title:Home ManagerJoined: 2023

Hello, my name is Russell and I am the Home Manager of Lukestone Care Home. Caring for people has always been my passion, reflecting on my culture, beliefs and religious values. I strive to inspire my team to focus on the core values of care to achieve a deep understanding of Dementia and how it affects the lives and well-being of every resident.

Lukestone boasts some traditional Victorian features and has a very homely feel, with recent interior upgrades that have enhanced its cosy, warm atmosphere. We are known in the area for our excellent Dementia Care; Lukestone has always gained recognition from our stakeholders and our relatives provide very positive feedback after experiencing the delightful service and expert care we provide for their loved ones.

Our Home has a great location; nestled 10 minutes away from Maidstone town centre, five minutes to the nearest train station and just a few yards away from a bus stop, we are very accessible for commuters. We are situated close to an Anglican Church, and to Grange Moor Restaurant and Hotel ­– ideal for relaxation and accommodation for visiting relatives.

At Lukestone, we place high importance on respecting and valuing our team members and part of this involves empowering them with extensive development and training opportunities. I find this brings out everyone’s best and elevates individual self-confidence in providing tailored, person-centred care to our dear residents. Our OSCE Nurse programme has been an amazing success, whereby we develop our Health Care Assistants to become fully qualified Nurses, bringing added strength and deeper knowledge and understanding to our team.

I believe in being hands-on and I support and motivate my team to work hard, with determination, while making them feel valued. I strive to ensure our team members come to work happy and leave feeling fulfilled, knowing that they have shared their best, with the freedom they need to develop and lead. I aim to give my team every opportunity to express their views on how to improve the lives of our residents and make their respective roles rewarding. I also like to instil a sense of self-belief that we can all make positive changes and I inspire everyone to progress.

The close involvement of our residents’ families is also an important part of how we shape a person’s care plan; we strongly believe their contribution refines the success of our team and supports us in caring for our residents with dignity, compassion and respect during their time with us.

Two initiatives I am passionate about launching at our Home are our ‘Dementia Like Me’ programme and ‘Come Dine with me at Lukestone’. Our Dementia Like Me programme will aim to match each of our residents with a team member who shares their interests and hobbies, so they can enjoy spending time sharing the things they both love – watching movies, collecting memorabilia, a passion for the royal family, gardening and more. The programme will provide time and support to celebrate these passions together, or with other residents, team members and family members.

We also have plans to put in place a weekly special event in our dining room to mimic cuisines around the world, and for our residents and relatives to experience Lukestone’s diversity. ‘Come Dine with me at Lukestone’ will be launched to create unforgettable dinner dates between our residents and relatives, recreating special memories of time spent in France, Italy, Spain or here in the UK. We will endeavour to create a special holiday ambience and exquisite dining experiences, supporting our dear residents to relive their fond memories and rekindle passions.

I have ambitious plans for Lukestone and strive to deliver a quality care setting with no boundaries on our aspirations. I plan for Lukestone to be recognised as one of the top providers of Dementia Care in Kent, and across the country, and want to bring my team to the next level of Dementia Nursing Care, where every individual excels with confidence and independence in managing every aspect of residents’ care needs. We will strive for industry recognition and awards for our team’s hard work and dedication and seek collaboration with national Dementia associations to ensure Lukestone is always at the forefront of new developments.

Please come and visit Lukestone and see how we can provide the care your loved one deserves. Our team will be there to show you how we make positive changes in our residents’ lives, making their experiences rich and fulfilled. We don’t see the limits of Dementia, instead we see the profound vastness of life itself through the uniqueness of every individual – and strive every day to nurture and treasure our residents’ lives to make them special at Lukestone.

Please feel free to call me on 01622 755 821.

Sandra Milton
Sandra MiltonJob Title:Care Assistant

"When you love what you do, you tend to feel a sense of purpose and belonging and that's how I feel about Lukestone. I feel I am working with professionals that I can learn from.

Recently I got a job offer at the hospital, but when reality kicked-in I realised that I couldn't leave Lukestone. Also, when you have a very understanding Manager it makes it very hard to leave.

Karen has been very caring and understanding when it comes to work. I am currently five months pregnant and as soon as I told Karen she was willing to put me on easier floors.

We have a very good team of staff who work well together which helps us to provide person-centred care."

Tessney Taylor
Tessney TaylorJob Title:Care Assistant

"I thoroughly enjoyed getting back into caring again, as I find it very rewarding and feel like I am giving back. I enjoy the company of the residents, sitting with them and hearing all their life stories from the past. I like to engage with the residents within activities and like to make them feel at home and well cared for."

Linda Hubble
Linda HubbleJob Title:Volunteer

"I retired three years ago and often visit my mother who has been a resident at Lukestone since 2019. I enquired about being a volunteer, which was a simple process where I could help in activities. I enjoy working within this area as I find it very rewarding when I can make residents smile when they are feeling low.

I can appreciate the commitment of the Carers and how hard they work with our residents. This gives me an insight and helps me understand the caring side within a Nursing Home. I feel that I can support relatives of other residents and can make them feel at ease. I offer reassurance that their loved ones are being cared for safely, which makes them feel happy that the Home is as it should be."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lukestone Care Centre to verify any information. View our terms and conditions. Lukestone Care Centre has an Enhanced Service -more info.