Victoria Nursing Group Ltd in East Sussex | 3 Care Homes

Review of
Victoria Highgrove
from J C (Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

I'm very well cared for. Staff lovely. Hygiene excellent & kept clean & tidy. Activities good.

Reply from Paul Burns, Director at Victoria HighgroveThank you for awarding us a 5-star review.
Much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Victoria Chatsworth
from Jacqueline H (Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

I only have good things to say about the staff - caring cheerful, making me feel at home rially. I do find that the room was very tired looking and needed decorating plus new carpet otherwise comfortable.

Reply from Paul Burns, Director at Victoria ChatsworthWe are sorry to hear your observations regarding the bedroom but we do agree with you and as soon as we can have the room vacant it will be getting a full refurbishment. I am sorry this wasn't done by the time you were admitted.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Victoria Highgrove
from J C (Respite Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

I have been treated with respect and dignity throughout my stay. The staff are all extremely kind and caring combining general care with love and humour which provides a bright and cheerful atmosphere.

Reply from Paul Burns, Director at Victoria HighgroveThank you so much for your lovely review.
Delighted you enjoyed your stay.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Victoria Chatsworth
from Anne W (Respite Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

Excellent care and attention from all the staff, nothing was too much trouble.

Reply from Paul Burns, Director at Victoria ChatsworthWe really appreciate your awarding us a 5-star review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Victoria Highgrove
from J L (Respite Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

Staff at the home were wonderful standards were excelant. I enjoyed the activities.

Reply from Paul Burns, Director at Victoria HighgroveThank you for the 5-star review.
much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Victoria Highgrove
from M W (Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

Having been in the care of this establishment in 2 years ago, I requested to come back and it has been great. The caring management and staff cannot be praised enough and the food also.

Reply from Paul Burns, Director at Victoria HighgroveWe very much appreciate you awarding us a 5-star review!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Victoria Chartwell
from J H (Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

The staff are excellent. They are all very welcoming, understanding, and caring. They are all very hardworking and nothing is overlooked. The comfort of the residents is their prime concern. The food is plentiful and a wide variety is available. The level of cleanliness can not be surpassed. The entire

home is spotlessly clean.

Reply from Paul Burns, Director at Victoria ChartwellWe are delighted that you are so happy with the home!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Victoria Chatsworth
from Raymond W (Respite Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

All the members of staff were kind and very helpful nothing was any trouble I could not have been in better hands I thank each and everyone of you for your very valuable time and patience.

Reply from Paul Burns, Director at Victoria ChatsworthWe much appreciate your awarding us a 5-star review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Victoria Chartwell
from Patricia P (Resident) published on 7 January 2026 Submitted via Postal Card • Report

Overall Experience

As I am here under NHS care I am unable to enter value for money, but should I need care in the future I hope I can. Come to Chartwell to caring staff + happy facility.

Reply from Paul Burns, Director at Victoria ChartwellThank you for giving us such a positive review.
Much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Victoria Chatsworth
from B R (Respite Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

Given gentle, caring and respectful attention throughout my time here. I felt secure. I missed my radio and music and books.

Reply from Paul Burns, Director at Victoria ChatsworthThank you so much for the 5-star review, it really matters!
Very sorry you missed your radio but do feel free to ask if we can help source this for you in future.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Victoria Chartwell
from Neil P (Respite Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

A lot of kind and efficient care. The building is undergoing a large scale programme of alteration and improvements but the staff are coping well and the standard of care is maintained at a high standard.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Victoria Chatsworth
from Pamela M (Respite Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

My experience was reassuring and kind by all the staff both nursing and care. I have no complaints especially about the food which was more than adequate.

Reply from Paul Burns, Director at Victoria ChatsworthThank you for your very kind review.
Much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Victoria Highgrove
from Daniel R (Friend of Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

My friend has been very well looked after by the caring and diligent staff at Victoria Highgrove.

Reply from Paul Burns, Director at Victoria HighgroveThank you so much for your very kind review.
Much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Victoria Highgrove
from J M (Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

Any issues have been dealt with promptly. Very good food. Staff lovely. Nice clean home. Call bell answered promptly.

Reply from Paul Burns, Director at Victoria HighgroveThank you for your very kind 5-star review.
Much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Victoria Chatsworth
from M C (Respite Resident) published on 14 November 2025 Submitted via Postal Card • Report

Overall Experience

A big thank you to all the management and staff for all the care received by all of them. Some of them are exceptional. Thank you everyone.

Reply from Paul Burns, Director at Victoria ChatsworthThank you for awarding us a 5-star review.
Much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Victoria Chatsworth
from Gary C (Son of Resident) published on 31 October 2025 Submitted via Website • Report

Overall Experience

I would very much thank all the staff at Victoria Nursing Home for taking such good care of my mother. Both in their professional medical responsibilities and more importantly in the every day care looking after my mother.

Reply from Paul Burns, Director at Victoria ChatsworthThank you so much for awarding us a 5-star review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Victoria Chatsworth
from Pamela C (Respite Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

Having been in Victoria Chatsworth from July to October I do not remember the first few weeks but after that when I improved I was very pleased with my room and the surroundings. The food was excellent and you get a different choice every day. I did not take part of the activities as that is not something

I like but there was always a choice of activities. The staff were always friendly and very helpful and I miss them now I am at home.

Reply from Paul Burns, Director at Victoria ChatsworthThank you for the 5-star review and we are delighted the experience was so positive.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Victoria Chartwell
from C G (Relative of Resident) published on 23 October 2025 Submitted via Website • Report

Overall Experience

I am writing on behalf of my Aunt who recently stayed following her hospital admission.

The interior of the home needs decorating / updating as it looks somewhat tired in some areas but that does not retract from what is most important...... The delivery of care.

The manager and staff are very

kind, supportive and deliver appropriate and effective care with dignity and respect; they also listened and acted in the best interest of my Aunt, liaising with the family, all health, allied health and social care representatives effectively and in a timely manner.

My aunt reported that the food was good and she put on some much needed weight which is so important for her health and wellbeing.

I would like to thank each and every one of the staff for their kindness and compassion.

Reply from Paul Burns, Director at Victoria ChartwellThank you so much for your kind review and we agree about the interior needing updating and you should know that contractors have now commenced on a full refurbishment and extension of the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Victoria Chatsworth
from V F (Respite Resident) published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

My time spent in rehab in your care was very good. Everyone was so friendly, caring and helpful. Cannot thank everyone for making my time a pleasant experience when I needed it most.

Reply from Paul Burns, Director at Victoria ChatsworthWe are delighted your experience was so very good.
Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Victoria Highgrove
from C M (Respite Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

Staff very good. Good sense of humour, very pleasant experience.

Reply from Paul Burns, Director at Victoria HighgroveThank you so much for your terribly kind review.Much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Victoria Nursing Group Ltd in East Sussex

Victoria Nursing Group Ltd Locations in East Sussex (3)

Victoria Nursing Group Ltd Reviews in East Sussex (387)

Victoria Highgrove

Victoria Chatsworth

Victoria Highgrove

Victoria Chatsworth

Victoria Highgrove

Victoria Highgrove

Victoria Chartwell

Victoria Chatsworth

Victoria Chartwell

Victoria Chatsworth

Victoria Chartwell

Victoria Chatsworth

Victoria Highgrove

Victoria Highgrove

Victoria Chatsworth

Victoria Chatsworth

Victoria Chatsworth

Victoria Chartwell

Victoria Chatsworth

Victoria Highgrove

Awards / Recognitions (0)

Loading

Loading

Loading

Care Seekers

Job Seekers