Victoria Nursing Group Ltd in East Sussex | 3 Care Homes

Review of
Victoria Chartwell
from Neil P (Respite Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

A lot of kind and efficient care. The building is undergoing a large scale programme of alteration and improvements but the staff are coping well and the standard of care is maintained at a high standard.

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Review of
Victoria Chatsworth
from Pamela M (Respite Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

My experience was reassuring and kind by all the staff both nursing and care. I have no complaints especially about the food which was more than adequate.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your very kind review.
Much appreciated.

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Review of
Victoria Highgrove
from Daniel R (Friend of Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

My friend has been very well looked after by the caring and diligent staff at Victoria Highgrove.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your very kind review.
Much appreciated.

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Review of
Victoria Highgrove
from J M (Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

Any issues have been dealt with promptly. Very good food. Staff lovely. Nice clean home. Call bell answered promptly.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your very kind 5-star review.
Much appreciated.

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Review of
Victoria Chatsworth
from M C (Respite Resident) published on 14 November 2025 Submitted via Postal Card • Report

Overall Experience

A big thank you to all the management and staff for all the care received by all of them. Some of them are exceptional. Thank you everyone.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for awarding us a 5-star review.
Much appreciated.

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Review of
Victoria Chatsworth
from Gary C (Son of Resident) published on 31 October 2025 Submitted via Website • Report

Overall Experience

I would very much thank all the staff at Victoria Nursing Home for taking such good care of my mother. Both in their professional medical responsibilities and more importantly in the every day care looking after my mother.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for awarding us a 5-star review.

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Review of
Victoria Chatsworth
from Pamela C (Respite Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

Having been in Victoria Chatsworth from July to October I do not remember the first few weeks but after that when I improved I was very pleased with my room and the surroundings. The food was excellent and you get a different choice every day. I did not take part of the activities as that is not something

I like but there was always a choice of activities. The staff were always friendly and very helpful and I miss them now I am at home.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for the 5-star review and we are delighted the experience was so positive.

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Review of
Victoria Chartwell
from C G (Relative of Resident) published on 23 October 2025 Submitted via Website • Report

Overall Experience

I am writing on behalf of my Aunt who recently stayed following her hospital admission.

The interior of the home needs decorating / updating as it looks somewhat tired in some areas but that does not retract from what is most important...... The delivery of care.

The manager and staff are very

kind, supportive and deliver appropriate and effective care with dignity and respect; they also listened and acted in the best interest of my Aunt, liaising with the family, all health, allied health and social care representatives effectively and in a timely manner.

My aunt reported that the food was good and she put on some much needed weight which is so important for her health and wellbeing.

I would like to thank each and every one of the staff for their kindness and compassion.

Reply from Paul Burns, Director at Victoria Chartwell

Thank you so much for your kind review and we agree about the interior needing updating and you should know that contractors have now commenced on a full refurbishment and extension of the home.

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Review of
Victoria Chatsworth
from V F (Respite Resident) published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

My time spent in rehab in your care was very good. Everyone was so friendly, caring and helpful. Cannot thank everyone for making my time a pleasant experience when I needed it most.

Reply from Paul Burns, Director at Victoria Chatsworth

We are delighted your experience was so very good.
Thank you.

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Review of
Victoria Highgrove
from C M (Respite Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

Staff very good. Good sense of humour, very pleasant experience.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your terribly kind review.Much appreciated.

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Review of
Victoria Chartwell
from Helen S (Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

Such a fabulous home with the most wonderful staff. From the very start, when I was still in the ambulance, I met so many nurses, carers and managers, all doing their best to reassure me and it worked. I feel so comfy here, almost to the point I don't wish to go home! I have been treated with dignity

and respect at all times. The food is well thought out and delivered hot when needed. Such a variety so well 5* from me!

Reply from Paul Burns, Director at Victoria Chartwell

So glad you feel you had a 5-star experience.Thank you.

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Review of
Victoria Chartwell
from M A (Wife of Resident) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been in the care home following several weeks recovering from a fractured hip.
His entire stay has been completely satisfactory from all aspects. The care we have received has been above expectations. The nurses, care staff & physios have all been kind, caring and proactive.
My husband's

general health, as well as his mobility, has improved immediately, and he's now ready and motivated to return home and resume his normal lifestyle. Thanks to all the staff for all the appointments for his onward care.

Reply from Paul Burns, Director at Victoria Chartwell

We much appreciate you awarding us a 5-star review.Thank you.

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Review of
Victoria Chatsworth
from S N (Son of Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

Pleasantly surprised how clean and bright rooms, staff and nurses exceptional. Genuine desire to get my mother back to her home.

Reply from Paul Burns, Director at Victoria Chatsworth

We are very grateful for your wonderful 5-star review.Thank you.

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Review of
Victoria Highgrove
from M K (Respite Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

Food was served using imagination.

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Review of
Victoria Chatsworth
from Audrey S (Respite Resident) assisted by family/friend published on 11 September 2025 Submitted via Postal Card • Report

Overall Experience

Staff were very friendly. I got a lot of confidence from the OT team helping with exercises. I would have liked cold water/fridge available to drink as water given was warm and not changed often enough during day which made it hard to drink enough. I think each room should have a small fridge in it

so I could store cold drinks.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for your feedback and I am very sorry that you had an issue with the drinking water and will raise this with the staff.

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Review of
Victoria Chatsworth
from A B (Respite Resident) published on 3 September 2025 Submitted via Postal Card • Report

Overall Experience

Most caring and helpful in my short stay.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you so much for the feedback and I am glad you found your stay positive.

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Review of
Victoria Chartwell
from John G (Resident) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

I have now been in the Victoria Chartwell for 4 weeks and my room is lovely and I must say the care I have had from all who work here are very friendly and always willing to help no matter your request. Many of the staff always smile when greeting you which makes your day a happier one, they listen

to you on your bad days and talk in a way to cheer you up. They are all very underrated group of people who deserve more.

Reply from Paul Burns, Director at Victoria Chartwell

It's wonderful to read how supported you feel and we much appreciate the feedback.

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Review of
Victoria Chartwell
from L P (Resident) assisted by family/friend published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

Overall standard of care very good. Good food, staff friendly and helpful.

Reply from Paul Burns, Director at Victoria Chartwell

I am pleased that you were happy with the overall standard of care.Thank you.

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Review of
Victoria Chatsworth
from George W (Resident) published on 19 August 2025 Submitted via Postal Card • Report

Overall Experience

Like a 5 star hotel food great staff great.

Reply from Paul Burns, Director at Victoria Chatsworth

Thank you for awarding us a 5-star review.Much appreciated.

Facilities
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Cleanliness
Treated with Dignity
Food & Drink
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Management
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Review of
Victoria Highgrove
from Judith L (Respite Resident) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

Well cared for during my rehabilitation stay- staff excellent, very caring, professional. Food good visitors made welcome. Have no complaints.

Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for awarding us a 5-star review.Much appreciated.

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Care Homes Owned by Victoria Nursing Group Ltd in East Sussex

Victoria Nursing Group Ltd Locations in East Sussex (3)

Victoria Nursing Group Ltd Reviews in East Sussex (377)

Victoria Chartwell

Victoria Chatsworth

Victoria Highgrove

Victoria Highgrove

Victoria Chatsworth

Victoria Chatsworth

Victoria Chatsworth

Victoria Chartwell

Victoria Chatsworth

Victoria Highgrove

Victoria Chartwell

Victoria Chartwell

Victoria Chatsworth

Victoria Highgrove

Victoria Chatsworth

Victoria Chatsworth

Victoria Chartwell

Victoria Chartwell

Victoria Chatsworth

Victoria Highgrove

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