Victoria Highgrove

59 Dyke Road Avenue, Hove BN3 6QD

Victoria Highgrove Nursing Home, in Hove, is well-located in the town to allow for independent living, with access to local amenities, while offering a stress-free atmosphere and comfortable interiors for those needing daily care.

Sea views and charming gardens are among the many positive attributes of the accommodation, which has twenty-one en-suite bedrooms and employs skilled and qualified professionals.

Residents have their own lifestyle choices respected, pursuing a company policy based around supporting the privacy and dignity of the individual, while achieving efficient and satisfying healthcare practices.

Group: Victoria Nursing Group Ltd

Person in charge: Louise Bridgland (Manager)

Local Authority / Social Services: Brighton & Hove City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 21 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Single Rooms: 21

Rooms with ensuite WC: 21

Weekly Charges Guide: Nursing Care Single £750 – £1000 (These prices are only a guideline, please contact Victoria Highgrove to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Victoria Highgrove: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Victoria Highgrove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Victoria Highgrove in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.557 for Victoria Highgrove is calculated as follows: ( (111 Excellents x 5) + (63 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 183 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Victoria Highgrove is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 7 Reviews ÷ 4.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Victoria Highgrove has a Review Score of 9.6 (9.557) from 16 Reviews


Average Ratings

  • Excellent
    10
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Victoria Highgrove?

  • Extremely LIKELY
    13
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Victoria Highgrove

  • Resident / Service User
    12
  • Respite Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter of Resident/Service User
    1

The care and compassion at Highgrove house was second to none, from right down to the kitchen staff up to management.

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Paul Burns, Director at Victoria Highgrove responded to this review on 24 Apr 2018:

I am so pleased to read your wonderful comments. Thank you.

I enjoyed my time here the food was excellent. The nursing was good and my room was lovely.

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.3 out of 5

Paul Burns, Managing Director at Victoria Highgrove responded to this review on 30 Jan 2018:

Thank you for your kind words.

Having spent 5 weeks in hospital I was discharged to the Victoria. A carer opened the door and said "nice shower and hair wash and then lunch" a really good welcome so it went on a shower (with care and assistance) fantastic food choice of menu - three courses I had lost so much weight lying flat on my back at the hospital. The local GP diagnosed me and organised 2 scans. I can honestly say I had more care and interest shown to me than I've had for years.
New medication was prescribed, physio, OT, Conversation from carers. I loved my stay at the Victoria and did not really want to leave when discharged.

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Paul Burns, Managing Director at Victoria Highgrove responded to this review on 23 Mar 2018:

Thank you for your kind words, they are very much appreciated.

Having recently arrived at this establishment, we have found it to be clean and well maintained and of a good standard and all staff are friendly.

The negative side is the home has no bath as not all people like showers. Hot water in rooms was an issue but this has been resolved by new boiler being installed.

How likely would you be to recommend Victoria Highgrove? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

When I came here, the first thing I noticed was how friendly everybody was.
The care given to me was first class.
The medication was spot on and just two weeks later I am ready to go home.
I have made a good recovery and thank you to everybody here.
I will miss everybody here, they are so dedicated, I will miss them all.

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Average Rating:   5 out of 5

Paul Burns, Managing Director at Victoria Highgrove responded to this review on 04 Sep 2017:

Thank you for your very kind words. It is so pleasing to hear of a positive outcome.
Best wishes.

Care is wonderful. My second stay here. No complaints - only praise!

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Emma Sheriff, Care Quality Director at Victoria Highgrove responded to this review on 15 Aug 2017:

Many thanks for taking the time to complete such a positive review of your stay at Victoria Highgrove. It is much appreciated and I am glad your stay with us has been excellent.

I have been here three times. It was the best place for me.

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Paul Burns, Managing Director at Victoria Highgrove responded to this review on 06 Jul 2017:

Thank you for your very kind support.

Excellent, I have been very happy during my stay.

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Paul Burns, Managing Director at Victoria Highgrove responded to this review on 12 Dec 2016:

Thank you for your very kind words of support. Very much appreciated.

My stay at the nursing home has been very comfortable and pleasant. My health and strength are getting better by the day, except for a urine infection half way through my stay. The physio has been very good, seeing someone daily for exercise. Doctor visits on a regular basis. Occupational therapists every morning and afternoon. Care being taken to self-medicate and to do exercise on my own. The food has been of hotel standards, a different menu weekly.

How likely would you be to recommend Victoria Highgrove? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Paul Burns, Managing Director at Victoria Highgrove responded to this review on 08 Dec 2016:

Thank you for your very kind and positive comments.

My experience of the home was good, the carers are very good, also the food which you can choose, if you want also they do your washing which is helpful.

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Very good for my needs. Staff very helpful and kind.

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Paul Burns, Managing Director at Victoria Highgrove responded to this review on 25 Oct 2016:

Thank you for your supportive comments.

Evening/night care falls short noticeably, run with agency staff. The day staff have looked after me extremely well.

How likely would you be to recommend Victoria Highgrove? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Rooms

Average Rating:   4.6 out of 5

Paul Burns, Managing Director at Victoria Highgrove responded to this review on 25 Oct 2016:

Thank you for your supportive review. I do however note your concern about agency staff at night and can assure you we are actively seeking to address this as quickly as possible.

I find the nursing home very comfortable. Staff extremely helpful and pleasant. Food and variety very good. It is making my stay very enjoyable but must get home soon.

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Paul Burns, Managing Director at Victoria Highgrove responded to this review on 31 May 2016:

Thank you for your kind words of support.

The health care workers were professional and kind. I was treated as an individual and with respect. The activities were varied and not compulsory. The gardens was a joy to sit in.

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.6 out of 5

I have no complaints and only praises.

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

The property is located in a high end area in Hove. It's a beautiful Victorian Building converted into 21 private rooms. Each room is nicely decorated with basic furniture. The home has a very pleasant lounge for common use and a lovely zen garden which is very peaceful. The staff are without exception first class. They are courteous, kind, caring and professional. All of these features combined have made my fathers stay very pleasant.

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Submit a Review for Victoria Highgrove

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Victoria Highgrove

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Victoria Highgrove