Victoria Highgrove, Hove, East Sussex
Victoria Highgrove, Hove, East Sussex
Victoria Highgrove, Hove, East Sussex

Victoria Highgrove Nursing Home, in Hove, is well-located in the town to allow for independent living, with access to local amenities, while offering a stress-free atmosphere and comfortable interiors for those needing daily care.

Sea views and charming gardens are among the many positive attributes of the accommodation, which has twenty-one en-suite bedrooms and employs skilled and qualified professionals.

Residents have their own lifestyle choices respected, pursuing a company policy based around supporting the privacy and dignity of the individual, while achieving efficient and satisfying healthcare practices.

Group: Victoria Nursing Group Ltd

Person in charge: Aurelia Chirsoca (Manager)

Local Authority / Social Services: Brighton & Hove City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 21 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Single Rooms: 21

Rooms with ensuite WC: 21

Weekly Charges Guide: Nursing Care Single £750 – £1000

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Victoria Highgrove: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Victoria Highgrove has a Review Score of 9.6 (9.553)

The Review Score of 9.6 (maximum of 10) for Victoria Highgrove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Victoria Highgrove in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.553 for Victoria Highgrove is calculated as follows: ( (61 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 103 Ratings = 4.553

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Victoria Highgrove is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 7 Reviews ÷ 4.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Victoria Highgrove?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Victoria Highgrove

  • Resident / Service User
    8
  • Daughter of Resident/Service User
    1

Excellent, I have been very happy during my stay.

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Paul Burns, Managing Director at Victoria Highgrove responded to this review on 12 Dec 2016:

Thank you for your very kind words of support. Very much appreciated.

My stay at the nursing home has been very comfortable and pleasant. My health and strength are getting better by the day, except for a urine infection half way through my stay. The physio has been very good, seeing someone daily for exercise. Doctor visits on a regular basis. Occupational therapists every morning and afternoon. Care being taken to self-medicate and to do exercise on my own. The food has been of hotel standards, a different menu weekly.

How likely would you be to recommend Victoria Highgrove? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Paul Burns, Managing Director at Victoria Highgrove responded to this review on 08 Dec 2016:

Thank you for your very kind and positive comments.

My experience of the home was good, the carers are very good, also the food which you can choose, if you want also they do your washing which is helpful.

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very good for my needs. Staff very helpful and kind.

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Paul Burns, Managing Director at Victoria Highgrove responded to this review on 25 Oct 2016:

Thank you for your supportive comments.

Evening/night care falls short noticeably, run with agency staff. The day staff have looked after me extremely well.

How likely would you be to recommend Victoria Highgrove? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Management: Satisfactory

Rooms: Excellent

Paul Burns, Managing Director at Victoria Highgrove responded to this review on 25 Oct 2016:

Thank you for your supportive review. I do however note your concern about agency staff at night and can assure you we are actively seeking to address this as quickly as possible.

I find the nursing home very comfortable. Staff extremely helpful and pleasant. Food and variety very good. It is making my stay very enjoyable but must get home soon.

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Paul Burns, Managing Director at Victoria Highgrove responded to this review on 31 May 2016:

Thank you for your kind words of support.

The health care workers were professional and kind. I was treated as an individual and with respect. The activities were varied and not compulsory. The gardens was a joy to sit in.

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

I have no complaints and only praises.

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The property is located in a high end area in Hove. It's a beautiful Victorian Building converted into 21 private rooms. Each room is nicely decorated with basic furniture. The home has a very pleasant lounge for common use and a lovely zen garden which is very peaceful. The staff are without exception first class. They are courteous, kind, caring and professional. All of these features combined have made my fathers stay very pleasant.

How likely would you be to recommend Victoria Highgrove? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

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Care Home Idol 2016

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