Victoria Highgrove

59 Dyke Road Avenue, Hove BN3 6QD
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9.8 155 Reviews
  • Victoria Highgrove, Hove
Victoria Highgrove Nursing Home, in Hove, is well-located in the town to allow for independent living, with access to local amenities, while offering a stress-free atmosphere and comfortable interiors for those needing daily care.

Sea views and charming gardens are among the many positive attributes of the accommodation, which has twenty-one en-suite bedrooms and employs skilled and qualified professionals.

Residents have their own lifestyle choices respected, pursuing a company policy based around supporting the privacy and dignity of the individual, while achieving efficient and satisfying healthcare practices.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 24 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

These prices are only a guideline, please contact Victoria Highgrove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Monaghan (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (24)
  • Single Rooms with Ensuite Wet Room (23)

Victoria Highgrove Reviews (155)

9.8

Victoria Highgrove has a Review Score of 9.8 (9.790) out of 10, based on 65 reviews in the last 2 years.
Over all time Victoria Highgrove has 155 reviews.

Overall Experience
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Date Published
  • 155
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Reviewer Connection to Victoria Highgrove
  • 36
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Total of 155, showing 1-20
Review from Judith L (Respite Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well cared for during my rehabilitation stay- staff excellent, very caring, professional. Food good visitors made welcome. Have no complaints.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for awarding us a 5-star review.Much appreciated.

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Review from C K (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't praise the care home more. In just over a week since my mum has been under their care, I have seen such an improvement in her mobility and state of mind. All staff have been so lovely to me and our family and friends who are visiting. I feel my mum is in a very good safe hands.
Reply from Paul Burns, Director at Victoria Highgrove

Its wonderful to read such a positive review of your experience.Thank you.

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Review from J H (Resident) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home is excellent. I'm being looked after. Staff are so nice! Always seen regularly by the doctor. The environment is kept very clean. Staff are available to answer bell promptly.
Reply from Paul Burns, Director at Victoria Highgrove

A 5-star review is an absolute delight to receive. Thank you.

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Review from C M (Resident) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with great care.
Reply from Paul Burns, Director at Victoria Highgrove

A perfect 5-star review is wonderful. Thank you so much.

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Review from Dina M (Daughter of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I just want to say thank you for everyone at your building from me and my family for looking after my mum. All the staff starting from nursing till the kitchen staff. You are being very good, excellent place. Overall it was a very relax experience for my mum.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for awarding us a 5-star review.Delighted you were so happy.

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Review from I C (Son-in-law of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care taken of my mother in law, especially through her recent illness.
Reply from Paul Burns, Director at Victoria Highgrove

We are very grateful for your 5-star review.Thank you.

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Review from T D (Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy at the home. The atmosphere is very friendly, good food, my visitors are always welcome.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for the 5-star review.Much appreciated.

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Review from R C (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent nursing and daily care. Resident/patient's wishes always respected, family kept informed of any ongoing issues. Sensitive to everyone's needs. Always willing to try to do the best for the resident. Feel confident that our mother is safe and well looked after. They are understanding of any
particular likes or dislikes. Standards of nursing, cleanliness always high and consistent. Thoroughly recommend the home.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for giving us such a detailed and positive review.

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Review from C W (Daughter of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came for a short stay and the care and compassion shown to her was exceptional. The support for us, as her family in uncharted waters, was invaluable. Every staff member we met is to be commended.
Reply from Paul Burns, Director at Victoria Highgrove

What a wonderful 5-star review and it is always a delight to hear back how we have helped.Thank you.

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Review from C B (Respite Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant care. Excellent staff. Can't fault care. Gorgeous food.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for awarding us a 5-star review.Much appreciated.

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Review from J L (Wife of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were so pleased with the love, care and attention my husband received at the Victoria Highgrove, he went to the home after 3 months in hospital and after 6 weeks, with wonderful care and physio, he is now home! Also I visited daily and they looked after me. We are so grateful to everyone.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your wonderful review. We are delighted that you are so happy.

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Review from E H (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the home for over a year and has received kind, compassionate care throughout.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your kind review.I am delighted you find the care kind and compassionate.

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Review from Tina R (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went to stay for rehab excellent staff very kind and upstanding my dad's needs informed me everything that was happing to him and doing all that could for him my dad was happy and and felt like it was his home so thankyou all for your kindness and care you made us feel for welcomed dad
will miss thankyou
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for awarding us a 5-star review!Much appreciated.

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Review from P S (Respite Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think all the staff are really a caring lot of people, nothing was too much trouble all was done with a smile on their faces at all times, a pleasure to stay at a place like Victoria Highgrove well done everybody.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for giving us such a lovely review.Much appreciated.

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Review from Janet T (Respite Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I arrived at Highgrove on 9th November 2024 following 3 weeks in hospital for hip surgery and a fractured spine. My room was bright and adequate. I would liked my bed sheets changed at least weekly!! Woken at 7am breakfast/cup of tea arrived at any time between 7.15-8.40am! Bathing/shower facilities
- excellent. Lunch and supper were disapoining, lacking in flavour and imagination. The Elvis afternoon enjoyable - buffet supper amazingly delicious. Physios generous with encouragement, the O.T in assessment and package care for my home discharge on 19th December. Without exception and under pressure I found all the staff excellent. Should I be unfortunate in the future to require nursing care, the observations aired would not preclude my returning to High Grove.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your observations and I am sorry that there were some details that were not as you would hope. I am very surprised about the bed sheets since I do know this is done as a matter of course. We will however, endeavour to do better!

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Review from S H (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum received whilst at Victoria Highgrove was superb. The staff were friendly and very helpful, and my mum was treated with compassion and care. Thank you. I could not have asked for more, and I greatly appreciate everything you did.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your wonderful 5-star review.

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Review from S M (Respite Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It would be nice to get out of your room and have a change of scene. The rooms comfortable and clean and I think the food could be made hotter and not cold or warm. The staff do their job and are always treated with respect.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your comments, and I will certainly ensure the chef is made aware of your observation. We certainly don't wish the food to only be warm. I can only apologise.

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Review from W S (Son of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 86 year old Dad was in the Victoria, Highgrove Nursing Home from Jan 28th - Feb 12th inclusive. This was after he had been in the hospital for 7 weeks. He came here as a stepping stone to get him ready to get back to living independently.
The Highgrove was great for him. He had a large first-floor
bedroom at the rear with sea views. The whole property has a modern feel to it and is in a very good decorative order. The Staff were amazing with him and to us on our visits. The food was to a very good standard. The daily menus were well varied.
The Therapist Practitioner at the home was brilliant. She liaised with us throughout his stay and organised his discharge to our house. She even popped in yesterday to ours to check that all of the equipment heights, etc, were correct.
When visiting there is off road parking. We were also made very welcome and offered drinks. There is a nice Day/TV room on the lower ground floor with outlooks onto the Patio.
I would highly recommend the Highgrove.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your comprehensive assessment of our home and the wonderfully positive feedback.

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Review from A L (Son of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, very helpful. The food is excellent. Very clean and helpful.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for awarding us a 5-star review, it is much appreciated.

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Review from Ysabel H (Respite Resident) published on 17 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are darlings and everyone works together as a team. I was there for rehab and the therapy team are fabulous. The lounge is beautifully decorated. Everything is spotlessly clean. The nurses are geniuses at removing stitches.
It's totally let down by the food, which appears based round salt
and sugar. In comparison, I once spent 2 weeks in another home, where the food was excellent. At Highgrove salt-lick for replacing your electrolytes is called bacon and gammon. Since when is the egg in bacon and egg scrambled? A 'ham' sandwich was corned beef. The chicken pie was spoiled by salt. There are endless whips and mousses and cake. No fresh fruit. No milk. Bizarre 'sausage and mash': strange-tasting sausage the same colour inside and outside cut up on a bed of fake mash. A cold congealed ball of spaghetti with a smear of unpleasant sauce and toast labelled spaghetti on toast and not fit for consumption.
Reply from Paul Burns, Director at Victoria Highgrove

I am so very sorry to read your feedback about the food at Highgrove. I must say we are not used to receiving such feedback and I am addressing your observations with both chefs. It is a terrible shame that you didn't seek to raise your concerns with our Manager who would have gladly sought to address your specific issues. As you will appreciate, alternative menu choices are available at all times and with bacon and egg you do not have to have scrambled eggs, we could have offered poached or fried for example. I further imagine that the staff made a mistake ordering you a corned beef sandwich when you wished for ham and I can only apologise. I will also address your overall concerns about salt and can assure you that the management and chefs are now very much aware of your thoughts. All of this will now be carefully monitored since we do not wish to receive such disappointing feedback and apologise for the disappointment this must have caused.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Victoria Highgrove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 65 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 65 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Victoria Highgrove is calculated as follows: ( (604 Excellents x 5) + (116 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 738 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Highgrove is based on 65 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 65 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

Frequently Asked Questions about Victoria Highgrove

What types of Care is Victoria Highgrove registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Victoria Highgrove have?

There are 24 Single Rooms.

What are the Facilities & Services at Victoria Highgrove?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victoria Highgrove to the centre of Hove?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Highgrove to verify any information. View our terms and conditions. Victoria Highgrove has an Enhanced Service - more info.