Victoria Highgrove

59 Dyke Road Avenue, Hove BN3 6QD
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9.8 155 Reviews
  • Victoria Highgrove, Hove
Victoria Highgrove Nursing Home, in Hove, is well-located in the town to allow for independent living, with access to local amenities, while offering a stress-free atmosphere and comfortable interiors for those needing daily care.

Sea views and charming gardens are among the many positive attributes of the accommodation, which has twenty-one en-suite bedrooms and employs skilled and qualified professionals.

Residents have their own lifestyle choices respected, pursuing a company policy based around supporting the privacy and dignity of the individual, while achieving efficient and satisfying healthcare practices.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 24 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

These prices are only a guideline, please contact Victoria Highgrove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Monaghan (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (24)
  • Single Rooms with Ensuite Wet Room (23)

Victoria Highgrove Reviews (155)

9.8

Victoria Highgrove has a Review Score of 9.8 (9.790) out of 10, based on 65 reviews in the last 2 years.
Over all time Victoria Highgrove has 155 reviews.

Overall Experience
  • 134
  • 20
  • 1
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Date Published
  • 155
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  • 65
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Reviewer Connection to Victoria Highgrove
  • 36
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  • 31
  • 11
  • 8
  • 6
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 155, showing 81-100
Review from Linda L (Daughter-in-law of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent, caring, friendly and welcoming.
Mother-in-law is very happy to recover from her accident here. I am very pleased with this care home and the service.
Thank you.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your very kind support.
Best wishes.

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Review from Diane F (Sister of Resident) published on 15 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care home, they have been very kind and efficient with her and do many checks on her to make sure she's ok. Every staff member is outstanding. The food also has been very good, very clean and really good about visiting times. They help her all the time and reassure her when
she is upset. The staff also entertain the patients.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your lovely words of support.
We do much appreciate you taking the time.
Thank you.

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Review from M C (Resident) published on 25 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is kind and helpful.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for providing us with a five-star review.
Much appreciated.

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Review from B P (Resident) published on 25 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for providing us with a five-star review.
Much appreciated.

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Review from M M (Son of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional, clean and welcoming. My dad came into the home in January 2023. He has felt welcomed and cared for every day. The staff are friendly, loving, and caring and ensured dad is looked after and his needs met. They even asked him to sing in his room. Hugely recommended it to anybody.
Reply from Paul Burns, Director at Victoria Highgrove

Delightful to hear of your experience and views.
Thank you very much.

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Review from Sandie S (Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay was for rehabilitation after a fracture. From my admission, everyone was friendly and welcoming. The support I received gave me the confidence to progress and be able to go home. A home from home environment and lovely room.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your delightful review.
Best wishes.

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Review from J E (Respite Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt the care was excellent at all times. The staff were very caring. The food was wonderful. The team saved my life! I enjoyed one-to-one time with the activity coordinator.
Reply from Paul Burns, Director at Victoria Highgrove

What a wonderful five-star review and so pleased we could help.
Thank you.

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Review from C J (Respite Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a very positive experience at Victoria Highgrove Care Home. I have been very well cared for, both physically and emotionally. The staff are very attentive and caring. The level of care has helped with my recovery process and I will always be grateful.
Reply from Paul Burns, Director at Victoria Highgrove

I am delighted we were able to help with your recovery.
Best wishes.

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Review from J M (Respite Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a wonderful place. The staff can't do enough for you. I love the activities and the Valentine's party. The food was lovely and choice offered every day. I'm really going to miss the home. The physio and occupational therapist were so attentive. The management of the home regularly checked if
I was okay and do I need anything. Very clean home. My visitors were made to feel welcome. My family were so happy with the care I received.
Reply from Paul Burns, Director at Victoria Highgrove

Terrific to learn how well your stay with us went.
Thank you so much for taking the time to offer such positive feedback.

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Review from Karen H (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has enjoyed his stay at Victoria Highgrove. He has been well looked after and made a lot of friends with the staff. His room is lovely. All the staff are very friendly and caring.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much and I am glad your dad has enjoyed himself.
Wonderful to read.

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Review from V M (Son-in-law of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law was taken to Victoria Highgrove in January and left on Monday the 20th of February. He was taken with all the staff as they treated him so well. He used to sing songs to the two girls who used to take care of his personal needs. My father-in-law didn't want to leave the home and when
he did, he asked me to take photos of the staff so he could remember them.
Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased your father-in-law enjoyed his stay with us.
What a delight.
Thank you.

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Review from Peter M (Son of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having experienced a previous care home that left much to be desired, it was a great relief when our father entered Victoria Highgrove Care Home and we saw first-hand how wonderfully well he was looked after!
The facilities are first-rate, the staff are kind, attentive and the food was excellent. I
thoroughly recommend Victoria Highgrove - your loved one is in very safe hands.
Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that your faith in care homes has been restored.
Thank you.

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Review from Kathleen L (Respite Resident) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On being told I was to go to a nursing home from the hospital, I was a bit worried, never having any experience of one. I was greatly surprised and sorry to leave today.
Reply from Paul Burns, Director at Victoria Highgrove

I am very pleased that your overall experience was five-star.
Hopefully, we have given you confidence in care homes for the future, should you ever need a brief stay again.
Thank you.

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Review from Alex D (Husband of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was very well looked after and cared for at Victoria Highgrove Care Home. Nothing was too much trouble for all the staff, day or night, and I was always made very welcome when I visited. The facilities were very comfortable, spacious and clean and I know my wife was happy there.
Reply from Paul Burns, Director at Victoria Highgrove

It is very pleasing to learn how happy you both were.
Thank you so much.

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Review from Lynda F (Daughter of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred to the nursing home from hospital for end-of-life care. All the staff at the nursing home were caring and compassionate. My mother was treated with dignity and respect. Many thanks for their help.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for taking the time to give us such lovely feedback.
Terribly kind.

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Review from D L (Grandson of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home and friendly staff. Clean and tidy. Great food and very clean.
My nan has been at the home nearly four weeks after having a nasty fall at home. She has been made very comfortable and the staff are great. The round-the-clock care and services provided have been fantastic.
Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased we have been able to help.
Thank you for the five-star review.

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Review from J W (Daughter-in-law of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not be any happier with all aspects of Victoria Highgrove Nursing Home. We have found all the staff very attentive, kind, caring, compassionate and professional. Everyone is helpful, kind and supportive to our mother and all family members.
Fabulous nursing home with fantastic staff.
We appreciate
all that is done for our mum who is receiving respite care.
Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that you and your family are so happy with Highgrove.
Very much appreciate the feedback.

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Review from Anne C (Friend of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely care home. I would be happy to stay here if I needed to. My dear friend had a lovely room all to herself, with toilet and sink facilities of her own (not that she could use them), but they were there. The room was warm, totally clean and well-equipped for her needs, with a much-needed
TV, openable windows and a view. She much preferred being here than in the hospital because it was so quiet, and she could, at last, sleep at night. The staff were superb, very friendly, helpful, chatty and attentive. I was even offered a cup of coffee on one of my visits. Whether I should say this or not, they even allowed me to bring my small dog in to see my friend too. And I could park in the area out front for free, even better! Thank you to all for looking after her during the time she was with you.
Reply from Paul Burns, Director at Victoria Highgrove

This is wonderful to read and I am very pleased to read of your satisfaction.
Thank you.

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Review from Joan E (Resident) assisted by family/friend published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were kind and caring, nothing was too much trouble. I was treated with dignity and respect. My room was comfortable and bright. Due to a covid outbreak, I was unable to join any activities. The staff dealt with the outbreak superbly to keep everyone safe. If I had to choose a home to be cared
for, this would be the one. Only one issue - the TV in the room is past its sell-by date.
Reply from Paul Burns, Director at Victoria Highgrove

I am very pleased your stay was so successful and will look to update the TV!
Thanks very much.

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Review from C Y (Respite Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at the home was superb. The staff were so attentive. The manager always checked I was ok. The home was so clean and tidy. Nothing was too much trouble. I feel so much better in myself for my rehabilitation care. The activities were wonderful as I enjoyed the singers, group chat and making things,
especially a poppy for remembrance Sunday. My daughter was always kept informed of my care needs.
Reply from Paul Burns, Director at Victoria Highgrove

It is so enjoyable to read about your wonderful experience at Highgrove.
Wishing you the very best.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Victoria Highgrove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 65 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 65 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Victoria Highgrove is calculated as follows: ( (604 Excellents x 5) + (116 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 738 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Highgrove is based on 65 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 65 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Highgrove to verify any information. View our terms and conditions. Victoria Highgrove has an Enhanced Service - more info.