Victoria Highgrove

59 Dyke Road Avenue, Hove BN3 6QD
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9.8 155 Reviews
  • Victoria Highgrove, Hove
Victoria Highgrove Nursing Home, in Hove, is well-located in the town to allow for independent living, with access to local amenities, while offering a stress-free atmosphere and comfortable interiors for those needing daily care.

Sea views and charming gardens are among the many positive attributes of the accommodation, which has twenty-one en-suite bedrooms and employs skilled and qualified professionals.

Residents have their own lifestyle choices respected, pursuing a company policy based around supporting the privacy and dignity of the individual, while achieving efficient and satisfying healthcare practices.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 24 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

These prices are only a guideline, please contact Victoria Highgrove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Monaghan (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (24)
  • Single Rooms with Ensuite Wet Room (23)

Victoria Highgrove Reviews (155)

9.8

Victoria Highgrove has a Review Score of 9.8 (9.790) out of 10, based on 65 reviews in the last 2 years.
Over all time Victoria Highgrove has 155 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Victoria Highgrove
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Total of 155, showing 101-120
Review from Shirley B (Daughter of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been in Highgrove on respite care for a good few weeks and is full of praise for the care he has received. The staff are kind and courteous to him and he has been very happy there.
Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased you and your dad are so happy. Thank you.

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Review from L H (Niece of Resident) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During her time there, my aunt's nursing home underwent a complete renovation and refurbishment. It is clean, bright and welcoming. She had a beautiful room with a sea view. The staff have always been excellent, kind, patient, compassionate and professional. The food is freshly prepared to an excellent
standard by the dedicated chef. He provides plenty of imaginative choices and presents the dishes beautifully. He always goes the extra mile for birthdays and special occasions. The staff coped incredibly well with the challenges of covid.
Reply from Paul Burns, Director at Victoria Highgrove

My gosh, thank you so much for this wonderfully, positive assessment. Very much appreciated.

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Review from C M (Daughter-in-law of Resident) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care with compassion and kindness. Friendly staff, who took time with patient. Good food. Good medication instructions on discharge. Easy visiting access. Due to covid, no activities, apart from physio, which is a shame.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your support and you may not be aware that we do now have an activities co-ordinator in post. Best wishes.

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Review from Fiona Y (Respite Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was moved here after a four-week stay in hospital and was very pleasantly surprised by how friendly and welcoming the staff were. I was shown to a lovely room on the first floor with an ensuite toilet. It is lovely and clean. I was shown around the place and was impressed with the facilities. I have
had fun taking part in the activities and have made new friends with some of the other residents. The food is tasty but more vegetarian options could be offered.
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Review from Moira S (Resident) assisted by family/friend published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The food was nice and security good. Physios were very good. The room was kept nice and clean. Nice to get meals in the room. Nice to have a TV in the room. Good to have a laundry service for residents who couldn't get family to help.
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Review from P G (Resident) published on 28 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I received was first class. All the staff were so amazing. I feel so well after staying at the home. Everyone is completely attentive to my needs and physical problems. The food is lovely and the home is spotlessly clean. I was able to go to the hairdressers and chiropodist while I was in the
home. The activities were great and I enjoyed the singers coming in. I enjoyed the treats at the home, lovely cheese and biscuits for snacks, which were such a treat. Love the percolated coffee.
Reply from Paul Burns, Director at Victoria Highgrove

It is terribly pleasing to learn of your pleasure.
Thank you.

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Review from M T (Resident) published on 28 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have been in a better place for these two months of recovery and rehab. The rooms are light and well furnished. Everyone has been kind and friendly and many of the carers went beyond the call of duty with acts of loving kindness and friendship. I will always be grateful for the care and
encouragement I have received here and will remember all the staff with affection.
Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased to read how happy you were.
Thank you.

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Review from Ian M (Son of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was moved to Victoria Highgrove from hospital in June, to receive rehabilitation. Unfortunately, she has considerably gone downhill. The care home have been absolutely tremendous with my mother's care.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your kind words of support.
Much appreciated.

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Review from Karen F (Niece of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything you would wish for in a care home, is offered at the Victoria Highgrove. We, as a family were always kept well informed and the staff are wonderful, very professional, friendly and caring. The rooms were exceptionally clean and the food plentiful. Our uncle was so very well looked after during
his stay with them and we thank all for their care with him. Nothing was too much trouble for them at all. Thank you.
Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that you feel so very happy with Highgrove.
Thank you so much for the feedback.
A delight to read!

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Review from Frances C (Wife of Resident) published on 9 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff have looked after my husband very well indeed. Each carer/nurse has contributed to his care in their capacity. My husband cannot speak too highly of everyone there. He says if he ever had to go back to a care home, he would choose this one. I, as his wife, am so very pleased with the
care he has received - every single person has given my husband all the care he needs and it is such a relief to me to know he is being looked after so very well.
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Review from Victor F (Respite Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel lucky to come to Victoria Highgrove, Brighton. A very good place for care. The staff are very good, food service is very good and the room is cleaned very good. Thank you.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your kind words. I am delighted you are so happy.

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Review from V G (Respite Resident) published on 26 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed excellent care here and have been made to feel most welcome. The food has been outstanding and highly nutritious and is an important element of my recovery. A couple of suggestions: It would be a nice idea to have a selection of herbal teas available and to accompany the delicious soups, bread
rolls or simple slices of bread, would be good.
Reply from Paul Burns, Director at Victoria Highgrove

Firstly, I am very pleased that you were so happy with the care and the food. Your suggestions for herbal teas and bread rolls will be acted upon. Thank you.

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Review from K B (Stepdaughter of Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my experience, Victoria Highgrove nursing home has been a blessing. The staff are kind, caring and considerate. The home has a calm and welcoming atmosphere, and I am confident that the care offered to residents is excellent. The staff are patient, especially when they have to deal with occasional
"challenging" behaviour.
Reply from Paul Burns, Director at Victoria Highgrove

I am delighted your experience has been so pleasing.
We much appreciate your taking the time to offer feedback.
Thank you.

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Review from Magdi S (Respite Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff, management and nurses were so kind and helpful.
I was very happy, and I feel I am at home with my family.
Many thanks to all of them.
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Review from C W (Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very lucky since I came here. I have been treated with respect and kindness and laughter. Sorting my legs out. The staff treated me with the same respect.
Reply from Paul Burns, Director at Victoria Highgrove

It is wonderfully pleasing to read of your great satisfaction.
Thank you.

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Review from M F (Daughter of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was very happy with her stay and was made to feel very at home. Mum also got on with all the staff and made her laugh on a daily basis and regular interactions. Mum would be happy to stay again, but only if she had to. No place like home.
Reply from Paul Burns, Director at Victoria Highgrove

It's great that your mum was happy and made to laugh.
Thank you so much for telling us.

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Review from Maather W (Wife of Resident) published on 8 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, very clean and very helpful.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you very much for your feedback and I am pleased we are five stars for you. Best wishes.

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Review from Eve E (Wife of Resident) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was good beyond our expectations, with delightful staff and efficient nursing and physio. It provided a much-needed place between the hospital, home and time to regain strength.
Reply from Paul Burns, Director at Victoria Highgrove

So pleased to hear your wonderfully positive views.
Thank you.

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Review from Peter S (Nephew of Resident) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not ask for more. Delighted with how clean and well looked after my uncle is. We are always met with a cheerful and friendly welcome and are kept well informed.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you and I am delighted to find you are so satisfied. Best wishes.

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Review from J S (Resident) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was looked after very well. Nothing was too much for any of the staff. If I needed to be in a nursing home again, this is the home I would like to be in.
Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that your experience was clearly, so very positive. Thank you.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Victoria Highgrove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 65 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 65 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Victoria Highgrove is calculated as follows: ( (604 Excellents x 5) + (116 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 738 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Highgrove is based on 65 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 65 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

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