Victoria Highgrove

59 Dyke Road Avenue, Hove BN3 6QD
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9.8 155 Reviews
  • Victoria Highgrove, Hove
Victoria Highgrove Nursing Home, in Hove, is well-located in the town to allow for independent living, with access to local amenities, while offering a stress-free atmosphere and comfortable interiors for those needing daily care.

Sea views and charming gardens are among the many positive attributes of the accommodation, which has twenty-one en-suite bedrooms and employs skilled and qualified professionals.

Residents have their own lifestyle choices respected, pursuing a company policy based around supporting the privacy and dignity of the individual, while achieving efficient and satisfying healthcare practices.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 24 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

These prices are only a guideline, please contact Victoria Highgrove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Monaghan (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (24)
  • Single Rooms with Ensuite Wet Room (23)

Victoria Highgrove Reviews (155)

9.8

Victoria Highgrove has a Review Score of 9.8 (9.790) out of 10, based on 65 reviews in the last 2 years.
Over all time Victoria Highgrove has 155 reviews.

Overall Experience
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Date Published
  • 155
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Reviewer Connection to Victoria Highgrove
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Total of 155, showing 141-155
Review from Carolyn C (Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having spent 5 weeks in hospital I was discharged to the Victoria. A carer opened the door and said "nice shower and hair wash and then lunch" a really good welcome so it went on a shower (with care and assistance) fantastic food choice of menu - three courses I had lost so much weight lying flat on
my back at the hospital. The local GP diagnosed me and organised 2 scans. I can honestly say I had more care and interest shown to me than I've had for years.
New medication was prescribed, physio, OT, Conversation from carers. I loved my stay at the Victoria and did not really want to leave when discharged.
Reply from Paul Burns, Managing Director at Victoria Highgrove

Thank you for your kind words, they are very much appreciated.

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Review from Mary B (Resident) assisted by family/friend published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my time here the food was excellent. The nursing was good and my room was lovely.
Reply from Paul Burns, Managing Director at Victoria Highgrove

Thank you for your kind words.

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Review from I C (Cousin of Resident) published on 28 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having recently arrived at this establishment, we have found it to be clean and well maintained and of a good standard and all staff are friendly.


The negative side is the home has no bath as not all people like showers. Hot water in rooms was an issue but this has been resolved by new boiler being

installed.
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Review from E M (Resident) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came here, the first thing I noticed was how friendly everybody was.
The care given to me was first class.
The medication was spot on and just two weeks later I am ready to go home.
I have made a good recovery and thank you to everybody here.
I will miss everybody here, they are so dedicated,
I will miss them all.
Reply from Paul Burns, Managing Director at Victoria Highgrove

Thank you for your very kind words. It is so pleasing to hear of a positive outcome.
Best wishes.

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Review from Brenda C (Respite Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is wonderful. My second stay here. No complaints - only praise!
Reply from Emma Sheriff, Care Quality Director at Victoria Highgrove

Many thanks for taking the time to complete such a positive review of your stay at Victoria Highgrove. It is much appreciated and I am glad your stay with us has been excellent.

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Review from I S (Respite Resident) published on 6 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here three times. It was the best place for me.
Reply from Paul Burns, Managing Director at Victoria Highgrove

Thank you for your very kind support.

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Review from Theresa D (Resident) published on 13 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, I have been very happy during my stay.
Reply from Paul Burns, Managing Director at Victoria Highgrove

Thank you for your very kind words of support. Very much appreciated.

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Review from M C (Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay at the nursing home has been very comfortable and pleasant. My health and strength are getting better by the day, except for a urine infection half way through my stay. The physio has been very good, seeing someone daily for exercise. Doctor visits on a regular basis. Occupational therapists
every morning and afternoon. Care being taken to self-medicate and to do exercise on my own. The food has been of hotel standards, a different menu weekly.
Reply from Paul Burns, Managing Director at Victoria Highgrove

Thank you for your very kind and positive comments.

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Review from Therese D (Resident) published on 4 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of the home was good, the carers are very good, also the food which you can choose, if you want also they do your washing which is helpful.
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Review from Patricia I (Resident) assisted by family/friend published on 25 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Evening/night care falls short noticeably, run with agency staff. The day staff have looked after me extremely well.
Reply from Paul Burns, Managing Director at Victoria Highgrove

Thank you for your supportive review. I do however note your concern about agency staff at night and can assure you we are actively seeking to address this as quickly as possible.

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Review from David B (Resident) published on 25 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good for my needs. Staff very helpful and kind.
Reply from Paul Burns, Managing Director at Victoria Highgrove

Thank you for your supportive comments.

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Review from Pauline T (Resident) published on 10 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The health care workers were professional and kind. I was treated as an individual and with respect. The activities were varied and not compulsory. The gardens was a joy to sit in.
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Review from Joan H (Resident) published on 2 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints and only praises.
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Review from G S (Resident) published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the nursing home very comfortable. Staff extremely helpful and pleasant. Food and variety very good. It is making my stay very enjoyable but must get home soon.
Reply from Paul Burns, Managing Director at Victoria Highgrove

Thank you for your kind words of support.

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Review from Ramina K (Daughter of Resident) published on 21 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The property is located in a high end area in Hove. It's a beautiful Victorian Building converted into 21 private rooms. Each room is nicely decorated with basic furniture. The home has a very pleasant lounge for common use and a lovely zen garden which is very peaceful. The staff are without exception
first class. They are courteous, kind, caring and professional. All of these features combined have made my fathers stay very pleasant.
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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Victoria Highgrove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 65 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 65 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Victoria Highgrove is calculated as follows: ( (604 Excellents x 5) + (116 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 738 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Highgrove is based on 65 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 65 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Highgrove to verify any information. View our terms and conditions. Victoria Highgrove has an Enhanced Service - more info.