Victoria Highgrove

59 Dyke Road Avenue, Hove BN3 6QD
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9.8 155 Reviews
  • Victoria Highgrove, Hove
Victoria Highgrove Nursing Home, in Hove, is well-located in the town to allow for independent living, with access to local amenities, while offering a stress-free atmosphere and comfortable interiors for those needing daily care.

Sea views and charming gardens are among the many positive attributes of the accommodation, which has twenty-one en-suite bedrooms and employs skilled and qualified professionals.

Residents have their own lifestyle choices respected, pursuing a company policy based around supporting the privacy and dignity of the individual, while achieving efficient and satisfying healthcare practices.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 24 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

These prices are only a guideline, please contact Victoria Highgrove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Monaghan (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (24)
  • Single Rooms with Ensuite Wet Room (23)

Victoria Highgrove Reviews (155)

9.8

Victoria Highgrove has a Review Score of 9.8 (9.790) out of 10, based on 65 reviews in the last 2 years.
Over all time Victoria Highgrove has 155 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Victoria Highgrove
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Total of 155, showing 121-140
Review from Reginald N (Husband of Resident) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the last nine months, my wife has been cared for extremely well. I have had no worries about her care, for all the staff have done such a wonderful job, being fully committed to the work. I would highly recommend Victoria Highgrove as a place for care.
Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that you found the care we provided so good. This is what really matters. Thank you for offering your feedback.

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Review from Lindy T (Resident) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone that worked at Victoria Highgrove, were so caring and kind. I felt so safe and looked after. I would definitely recommend this care home. I never felt lonely, as there was always someone to listen if you felt you needed to talk. I met some lovely people, who I will never forget, some who worked
there and some residents, who I'm sure I will be friends with now I am back at home.
Reply from Paul Burns, Director at Victoria Highgrove

I am pleased to learn that your experience was so beneficial. Best wishes.

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Review from A F (Daughter of Resident) published on 19 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father received was absolutely wonderful. I couldn't have wished for anything better. When he was first admitted he was really angry because he didn't want to be there but then as time went by he settled. He loved the staff and they loved him. When it was clear that he couldn't go home he
said 'well this is my home now.' He died peacefully after exceptional nursing care.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for taking the time to write and I am delighted we were able to be of such assistance. Very best wishes.

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Review from J J (Respite Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had so much care and encouragement from each and everyone who have helped to get me back on my feet again. I do the physio to help me to get moving again, I will get back to my useable self again. Everyone has been so marvellous and caring.
Reply from Paul Burns, Director at Victoria Highgrove

It's so lovely to read how well your stay at Highgrove has proved.
Thank you and very best wishes.

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Review from J J (Respite Resident) published on 13 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant atmosphere. Unfortunately, I could not meet other patients due to covid restrictions. Interesting activities in the lounge and well organised. Very pleasant room but could not see far as on the ground floor with roof outside.
As I was in rehab the physio's were very good.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for taking the time to give us your feedback. I am pleased you felt the activities were interesting and very sorry you couldn't meet people.
Best wishes.

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Review from T S (Daughter of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was looked after with great care and kindness. The staff were excellent, always happy to answer any questions about my father's condition and they went out of their way to make sure he was comfortable and safe. As a family, we cannot thank them enough.
Reply from Paul Burns, Director at Victoria Highgrove

It is so gratifying to read your feedback.
Thank you so much.

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Review from Audrey Q (Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good. The food is good. Caring for my needs is good.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you very much for kindly giving us your feedback. It really does help. Best wishes.

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Review from Barry B (Nephew of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt was taken in on a respite package and I was happy with the room and service that was provided for her. She is a vulnerable person at the moment, so I didn't think she would like it, but she seemed to enjoy it, especially her food.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much and it is nice to hear of a situation like this turning out positively. Much appreciated.

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Review from Joan B (Respite Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very frightened at first, after being in a ward of people and then brought here in a room on my own. Anyway, I am OK now as they are a lot of special people who look after me. I broke my hip but I think I am going along nicely now.
Reply from Paul Burns, Director at Victoria Highgrove

I am delighted to hear that you are getting along nicely and hope you can now make a full recovery. Best wishes.

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Review from U P (Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are excellent - care etc. Pain control is good. I'm pleased with staff who are so helpful, and positive. Take time to treat you with dignity.
Reply from Paul Burns, Director at Victoria Highgrove

It is lovely to get your positive feedback. Thank you so much.

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Review from J R (Resident) published on 14 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I left the hospital where I had amazing care to when I came to Victoria Highgrove, I was greeted most cordially. There wasn't any time day or night that I wasn't cared for by the kindest staff, cheery, chatty and thoughtful. The food was very good and well balanced. I would like to thank
everyone for the care and attention I received, and I know I shall get better faster for that care. Thank you all.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your very kind support and we are delighted you were so happy.
Best wishes.

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Review from Helen O (Respite Resident) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable and I was so well looked after by the wonderful staff.
Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that your stay with us was so enjoyable. Thank you for taking the time to provide your feedback.
Very best wishes.

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Review from C J (Respite Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed for a week whilst convalescing from a sudden and major operation. The staff here are wonderful - very kind and considerate and couldn't be more helpful. The facilities are excellent, and the food is very good. I highly recommend this facility and am very impressed by the level of care and consideration
I received.
Thank you so much.
Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that your week with us was so positive. Hopefully you are recovering well. Thank you.

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Review from J P (Respite Resident) published on 2 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a very happy time in the 5 weeks I was here. The people were always jolly and smiling.
Reply from Paul Burns, Director at Victoria Highgrove

We are so pleased you had such a happy time with us.
Thanks so much for the feedback. Best wishes.

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Review from E R (Respite Resident) published on 27 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was transferred here from the hospital for recovery after an operation. In spite of rebuilding work at the home, I have not been too inconvenienced. I was well received by all the staff, who have been wonderful, warm and friendly. All the staff have displayed great attention to health and safety and
I have been very happy with my stay here. I would like to congratulate the catering staff on a well-cooked and variety of meals.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for the kind words and I am pleased the meals were to your liking.

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Review from Madeline H (Daughter of Resident) published on 5 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at the Victoria Highgrove nursing home for 15 months until she recently passed away. When she first moved in, she was in a poor state of health but because of the excellent nursing care she quickly improved. She was always monitored very carefully and if there was any sign of
a problem the doctor would be called straight away. The staff were always professional, compassionate, and empathetic and I felt that they looked after her as they would a member of their own family, as they went the extra mile to ensure she was happy and comfortable. Most importantly my mother was very much treated as an individual and she often said how she felt she was always treated with dignity and respect. When it became obvious that my mother was nearing the end of her life, she made it clear that she didn't want to die in hospital and this request was also accommodated. She was given excellent palliative care and was looked after beautifully right until the end.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your very kind and supportive words of support.
I much appreciate your taking the time to provide feedback and I am very sorry for your loss.
Best wishes.

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Review from F M (Daughter of Resident) published on 3 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was initially admitted for rehab but for health purposes remained at Highgrove for over a year as a permanent resident. During that time she was given the utmost care, attention and kindness from all the staff - the manager, nurses, carers and even the chef paid special attention to her requirements.
She enjoyed the entertainment and social activities that were provided and the interaction with the other residents at lunchtimes, but from our point of view, it was the hard work and dedication on a daily basis that made the difference. I would have no hesitation in recommending this home.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your support. I will let the staff know of your lovely comments.

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Review from Iris B (Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was admitted to the Victoria Highgrove on 29th March 2019 after two weeks in the hospital for rehab. The staff were absolutely charming and couldn't do enough for me, and very efficient. A bit thank you!
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your support and I am delighted you were so happy.

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Review from P G (Daughter of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother was sent to this home for rehab following a fall. The care, support and kindness shown to my Mother was excellent. Nothing was too much trouble. I would recommend this home.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your support.

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Review from C R (Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion at Highgrove house was second to none, from right down to the kitchen staff up to management.
Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased to read your wonderful comments. Thank you.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Victoria Highgrove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 65 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 65 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Victoria Highgrove is calculated as follows: ( (604 Excellents x 5) + (116 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 738 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Highgrove is based on 65 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 65 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Highgrove to verify any information. View our terms and conditions. Victoria Highgrove has an Enhanced Service - more info.