Victoria Highgrove

My husband was transferred here from hospital for re-enablement. He said, 'All the staff were brilliant, and thank you.' The staff were great, always polite, professional and friendly. Knocking before entering a room. He enjoyed the food, which he said tasted as if cooked on the premises. We're grateful to all the nurses and staff, but one in particular who referred him to tissue viability nurse for ulcers on his right foot. The staff went the extra mile in looking after him, and his foot in particular, monitoring it, creaming it and encouraging him to elevate and bed rest. So hugely grateful, and let's hope he adheres to this. The staff understood how people miss their home environment. I would say, for us, the home's absolutely brilliant, but perhaps a choice of enablement at home could be offered for people that prefer their own environment. However, would his foot issue have been picked up so quickly in the community, I don't know. Thanks Victoria Highgrove.

My mother-in-law is a resident of Highgrove Nursing Home and is recovering from a fall at home. From the moment she arrived she has been treated with warmth and kindness from the staff, the nursing, physio and OT teams have worked really hard to help her to regain her mobility and the health care team have looked after her daily needs. I cannot fault their dedication to the residents. The building is modern, clean, bright and welcoming, the food is very good.

We as a family were very pleased that Dad undertook his rehab at Highgrove Nursing Home. The staff and care package was excellent. Dad remarked how he enjoyed the food which says something because he is a very fussy eater. Hopefully, he will go from strength to strength whilst spending some time with us at our home. Many thanks from the Baird family.

I was pleasantly surprised at the care received in this care home. Everything was exceptional.

Mum sits in the garden and lounge chatting with the other residents, these things she can't do, living alone. I'm sure she would be quite happy to stay.

Staff very caring. Food excellent.

My husband was transferred to Victoria Highgrove from hospital for therapeutic care. It was hoped that with nursing care and physiotherapy his strength would return and he would be able to walk again. Unfortunately this didn't happen despite all the care and help he received and he gradually got weaker and weaker and died on 6th March 2024. He was a very difficult patient to deal with because he didn't want to be there. I can't thank all the staff enough for their patience and wonderful care they gave him.

Very pleasant staff. Clean and tidy home.

Highgrove is a first-class nursing home. Everything is excellent. The staff are friendly, happy, chatty, kind, caring and respectful. The home is very clean, the food is delicious, all the equipment works well and if you need anything they go above and beyond to get it for you. Highgrove has changed my view of nursing homes and I'm no longer fearful for what the future might bring.

From our first contact with Highgrove by phone, the staff have been tremendous; caring and warm, treating my mother-in-law as special and making her feel welcome and supported. She felt safe. She is happy and settled and cared for. Thank you!

Victoria Highgrove are caring for my mother post a hip operation. They have been incredibly kind, attentive, organised, friendly and helpful. My mum is very happy with Highgrove - and you cannot ask for more than that.

Staff caring and compassionate, not just to our dad but to us as close family members.

Everything was great. I think all the staff were considerate and looked after me well. They were helpful and helped me with everything I needed help with e.g. helped with cutting nails and reminding me about things.

Thank you, Victoria Highgrove!

The accommodation, the care, the friendliness and the food have all reached an expectably high standard.

I was welcomed with a very warm and friendly feeling. My room was very clean and warm with good washing facilities and good, clean equipment. Lovely TV and phone if needed. The food was excellent. The staff were very friendly and very helpful with all I needed. I think Victoria Highgrove is a very, very pleasant place to stay.

Very satisfactory, could not with for better care.

My grandmother was referred to Victori Highgrove from the hospital after breaking her hip. We have been very impressed with the care she has been receiving.

As a family, we were extremely impressed with the exemplary care and kindness my husband received at Victoria Highgrove. We could not have wished for more and cannot thank them enough. Particularly the way they handled the difficult situation when my husband wanted to leave before it was recommended.

My mother came to Victoria Highgrove directly from hospital and from the moment she arrived, the staff treated her with respect and cared for her. The staff were amazing and I would definitely want my mother to be at this home if she ever requires permanent care. She was sent home today and the staff were taking care of her right to the last moment she was in their care. Absolutely fantastic!