Victoria Highgrove

59 Dyke Road Avenue, Hove BN3 6QD
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9.8 155 Reviews
  • Victoria Highgrove, Hove
Victoria Highgrove Nursing Home, in Hove, is well-located in the town to allow for independent living, with access to local amenities, while offering a stress-free atmosphere and comfortable interiors for those needing daily care.

Sea views and charming gardens are among the many positive attributes of the accommodation, which has twenty-one en-suite bedrooms and employs skilled and qualified professionals.

Residents have their own lifestyle choices respected, pursuing a company policy based around supporting the privacy and dignity of the individual, while achieving efficient and satisfying healthcare practices.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 24 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

These prices are only a guideline, please contact Victoria Highgrove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Monaghan (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (24)
  • Single Rooms with Ensuite Wet Room (23)

Victoria Highgrove Reviews (155)

9.8

Victoria Highgrove has a Review Score of 9.8 (9.790) out of 10, based on 65 reviews in the last 2 years.
Over all time Victoria Highgrove has 155 reviews.

Overall Experience
  • 134
  • 20
  • 1
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Date Published
  • 155
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  • 65
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Reviewer Connection to Victoria Highgrove
  • 36
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  • 11
  • 8
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  • 4
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  • 3
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  • 2
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  • 1
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Total of 155, showing 61-80
Review from Andrew P (Son of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad received was exceptional. He loved staying here, and he loved the staff. When we visited, the staff were welcoming and helpful. I can't thank them enough.
Reply from Paul Burns, Director at Victoria Highgrove

I am delighted that you found our service exceptional.
Thank you.

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Review from T B (Great-granddaughter of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went to visit my great-nan, she seems really happy there. Home is very nice and tidy. Staff are lovely.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your wonderful five star review. Much appreciated.

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Review from L C (Daughter of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for two weeks. I am really pleased with the care and support she is receiving. I cannot find any fault with anything. Staff are lovely and my mum seems very happy. Great job Victoria Highgrove.
Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that you have found everything so good. Thank you.

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Review from J G (Respite Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perfect, everybody very kind and helpful. The manager is always visible and very kind and helpful.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your 5-star review. Much appreciated.

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Review from L B (Daughter of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Highgrove worked incredibly hard to give my mum the best care. I could relax knowing she was safe and getting good rehab. The food, rooming and facilities are excellent and have a warm homely feel. Mum’s room was clean and well-appointed. You were always made welcome when you visited. Thank
you, Victoria Highgrove.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your lovely positive feedback. Best wishes.

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Review from Lisa N (Daughter of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The refurbished home is lovely, so much better. The staff are amazing and nothing is too much for them. They make us feel very welcome and help Dad with all his needs. The room is big and bright and my father is very happy in himself and getting better every day with the great care he is getting.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your lovely review and I am glad the refurbishment is better.

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Review from S C (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was released from hospital to the nursing home and she was very happy here for the days she was there. All the staff looked after her really well. Her room was bright and clean and she enjoyed her meals. We were really impressed with the place and she will be happy to return if necessary.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for giving us a 5-star review.
Lovely to hear how happy your Mother felt.

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Review from K J (Granddaughter of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highgrove is a fantastic place, all the staff and the manager are lovely. I couldn't ask for a better place for my nana to be cared for. Having worked in the care industry I can see how well my nana is being cared for, how efficient everyone is and how supportive all members of staff are. Five stars
in my eyes.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your 5-star review!
Much appreciated.

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Review from D B (Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
NHS patient rehabilitation from a fractured pelvis. Very good care and support. Physiotherapists moved me on from a Zimmer frame to crutches. Staff support for exercising to walk about including stair climbing.
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Review from O M (Daughter of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was a resident for three weeks in June, to rehabilitate after a hip operation. The staff were all so friendly, professional, caring and dedicated. They provided a great service to my dad and his family, who were welcome to visit every day. Thank you so much!
Reply from Paul Burns, Director at Victoria Highgrove

Delighted to learn that your experience was five star. Thank you.

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Review from Rosalind P (Respite Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very satisfied with everything done to ensure my safe return home. Everyone did more than necessary to make me feel comfortable and I'm very grateful.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for taking the time to give us your lovely feedback.
Best wishes.

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Review from John J (Resident) published on 28 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t praise Victoria Highgrove highly enough. I’ve just come home after almost five weeks of exceptional care as a resident for rehabilitation following a neck femur fracture and a fractured clavicle. All the staff were unfailingly pleasant, friendly, and caring. Nothing was too much trouble and
my wife and I were spoiled with coffees and biscuits daily. It was a real privilege that one of the nurses took me for a shower on many days even when I was not as quick as I eventually became. The physios and OT were always encouraging and telling me that I was doing very well in my progress towards greater independence. The practice they put me through in getting up and down stairs was hard work but I am now deeply grateful as I am managing the stairs at home. The room was clean and cared for, the meals were well varied and well prepared and presented.
Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that your experience was 5 star.
Thank you so much.

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Review from Karen H (Daughter of Resident) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been with Highgrive for two weeks, and in that time, we have been so happy with her care - it's hard to put into words.
The staff are caring, kind, patient and knowledgable.
Her health has improved markedly.
Everything has been done to improve her condition, which was very poor when
she arrived.
10/10, Highgrove, and many thanks.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your wonderful review and I am delighted that you are so happy.
Best wishes.

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Review from Ann-Marie H (Granddaughter of Resident) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria Highgrove is a lovely place. It is always clean and fresh. The staff and management are fantastic. They are kind, caring and supportive, not just to Nana but to the entire family. We always feel welcome and they are always on hand to help and support in any way then can. I feel they are caring
and supporting my nan as if she is a member of their family which is the most important thing for us and Nana.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for taking the time to provide such wonderful feedback.
Much appreciated.

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Review from Janet T (Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
For a period of about 9 weeks, my nursing care was excellent - food, cleaners, nurses, managers, facilities etc. I was very happy to be with such caring and kind people and would recommend it to anyone looking for a professional and well run nursing home.
Reply from Paul Burns, Director at Victoria Highgrove

We very much appreciate your five star review. Thank you so much.

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Review from N R (Niece of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic, friendly and very caring staff. I couldn't recommend Victoria Highgrove any higher.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for giving us a 5-star review.
Very kind and appreciated.

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Review from J L (Nephew of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care home - really looked after my auntie very well.
She loved her stay.
It's a beautiful home.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your 5-star review.
We appreciate your lovely feedback.

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Review from Ivana L (Daughter of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Victoria Highgrove Care Home are the most welcoming and caring group of people. They are sensitive to their clients' needs and respond quickly to any help needed.
The home itself is spotlessly clean and the rooms are comfortable. There is a pleasant dining room and lounge area with access
to a pretty courtyard for sitting. If you cannot be home, it is the next best place!
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your lovely assessment of Highgrove.
So glad you feel this way.

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Review from Jon H (Son of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were kept informed by staff from day one of my father's condition. He spent two weeks at Victoria Highgrove Care Home until he passed away. We were so pleased he ended his days here, he was much more comfortable than he would have been in hospital or home. The staff were so helpful, nothing seemed
to be too much for them. We had regular talks as he became less well. This made the process so much easier for all of us. We couldn't recommend them more. Thank you.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your lovely review, terribly generous of you.
We send our condolences and thank you again.
Best wishes.

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Review from Alison M (Wife of Resident) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot commend this care home highly enough. All members of staff, regardless of their role, were unfailingly warm and professional, both to the service user and family members. The level of care was exceptional. The room was spotlessly clean and comfortable. The food was varied and good. The whole
experience of being in this care home made the recovery from an unfortunate accident as easy and positive as it could have been. Thank you so much Victoria Highgrove Care Home.
Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that your experience was so positive.
Your feedback is very much appreciated.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Victoria Highgrove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 65 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 65 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Victoria Highgrove is calculated as follows: ( (604 Excellents x 5) + (116 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 738 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Highgrove is based on 65 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 65 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Highgrove to verify any information. View our terms and conditions. Victoria Highgrove has an Enhanced Service - more info.