Victoria Highgrove

59 Dyke Road Avenue, Hove BN3 6QD
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9.8 155 Reviews
  • Victoria Highgrove, Hove
Victoria Highgrove Nursing Home, in Hove, is well-located in the town to allow for independent living, with access to local amenities, while offering a stress-free atmosphere and comfortable interiors for those needing daily care.

Sea views and charming gardens are among the many positive attributes of the accommodation, which has twenty-one en-suite bedrooms and employs skilled and qualified professionals.

Residents have their own lifestyle choices respected, pursuing a company policy based around supporting the privacy and dignity of the individual, while achieving efficient and satisfying healthcare practices.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 24 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

These prices are only a guideline, please contact Victoria Highgrove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Monaghan (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (24)
  • Single Rooms with Ensuite Wet Room (23)

Victoria Highgrove Reviews (155)

9.8

Victoria Highgrove has a Review Score of 9.8 (9.790) out of 10, based on 65 reviews in the last 2 years.
Over all time Victoria Highgrove has 155 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Victoria Highgrove
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Total of 155, showing 41-60
Review from L M (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is a resident of Highgrove Nursing Home and is recovering from a fall at home. From the moment she arrived she has been treated with warmth and kindness from the staff, the nursing, physio and OT teams have worked really hard to help her to regain her mobility and the health care team
have looked after her daily needs. I cannot fault their dedication to the residents. The building is modern, clean, bright and welcoming, the food is very good.
Reply from Paul Burns, Director at Victoria Highgrove

Receiving a 5-star review is wonderful for us. Thank you so much.

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Review from N B (Son of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family were very pleased that Dad undertook his rehab at Highgrove Nursing Home. The staff and care package was excellent. Dad remarked how he enjoyed the food which says something because he is a very fussy eater. Hopefully, he will go from strength to strength whilst spending some time with
us at our home. Many thanks from the Baird family.
Reply from Paul Burns, Director at Victoria Highgrove

I am delighted that the rehab went so well and that Highgrove added to the experience. Thank you.

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Review from J C (Son-in-law of Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was pleasantly surprised at the care received in this care home. Everything was exceptional.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for the 5-star review. It's great you found us exceptional. Much appreciated.

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Review from L J (Daughter of Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I was told my mother needed to go into a care home after the hospital, I was a bit apprehensive but not surprised. The surprise was what a lovely place it was. Mother had her own room and WC, the room was light and airy. We could visit at any time and the staff were wonderful. Mum eats like a bird
but had no trouble (almost) with the lovely food, they obviously had a great chef!
Mum sits in the garden and lounge chatting with the other residents, these things she can't do, living alone. I'm sure she would be quite happy to stay.
Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that we have given you some idea of what care home life can offer. Thank you.

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Review from P P (Respite Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very caring. Food excellent.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for taking the time to review our service. Kind regards.

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Review from Patricia G (Wife of Resident) published on 25 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was transferred to Victoria Highgrove from hospital for therapeutic care. It was hoped that with nursing care and physiotherapy his strength would return and he would be able to walk again. Unfortunately this didn't happen despite all the care and help he received and he gradually got weaker
and weaker and died on 6th March 2024. He was a very difficult patient to deal with because he didn't want to be there. I can't thank all the staff enough for their patience and wonderful care they gave him.
Reply from Paul Burns, Director at Victoria Highgrove

I am so sorry for your loss and can only thank you enormously for taking the time to provide such lovely feedback.Once again, condolences.

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Review from Lorraine P (Sister of Resident) published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant staff. Clean and tidy home.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for providing your feedback.Much appreciated.

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Review from M G (Respite Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highgrove is a first-class nursing home. Everything is excellent. The staff are friendly, happy, chatty, kind, caring and respectful. The home is very clean, the food is delicious, all the equipment works well and if you need anything they go above and beyond to get it for you. Highgrove has changed
my view of nursing homes and I'm no longer fearful for what the future might bring.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your very clear endorsement of Highgrove. Wonderful to read!

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Review from B T (Daughter-in-law of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our first contact with Highgrove by phone, the staff have been tremendous; caring and warm, treating my mother-in-law as special and making her feel welcome and supported. She felt safe. She is happy and settled and cared for. Thank you!
Reply from Paul Burns, Director at Victoria Highgrove

I am delighted that you are all so happy. Thank you.

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Review from M T (Son of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria Highgrove are caring for my mother post a hip operation. They have been incredibly kind, attentive, organised, friendly and helpful. My mum is very happy with Highgrove - and you cannot ask for more than that.
Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that your mother is so happy. Thank you.

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Review from M L (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff caring and compassionate, not just to our dad but to us as close family members.
Reply from Paul Burns, Director at Victoria Highgrove

I am delighted you found the experience so positive.
Thank you.

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Review from M C (Resident) assisted by family/friend published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything was great. I think all the staff were considerate and looked after me well. They were helpful and helped me with everything I needed help with e.g. helped with cutting nails and reminding me about things.
Reply from Paul Burns, Director at Victoria Highgrove

I am very pleased that you had a 5-star experience.
Best wishes.

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Review from A P (Daughter of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and everyone at Highgrove provide an absolutely brilliant home-from-home for people under their care. Everyone genuinely cares for their residents and can't do enough to help.
The food is great, Dad actually looked forward to meal times!
The care provided is excellent and physios, OTs,
GPs, nurses and the rest of the care staff all provide friendly care and can't do enough for everyone.
Thank you, Victoria Highgrove!
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your support and lovely positive feedback.
Much appreciated.

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Review from Neil P (Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria Highgroove has been a home-from-home.
The accommodation, the care, the friendliness and the food have all reached an expectably high standard.
Reply from Paul Burns, Director at Victoria Highgrove

I am pleased that we have met your expectations.
Thank you.

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Review from Elizabeth T (Respite Resident) published on 8 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was welcomed with a very warm and friendly feeling. My room was very clean and warm with good washing facilities and good, clean equipment. Lovely TV and phone if needed. The food was excellent. The staff were very friendly and very helpful with all I needed. I think Victoria Highgrove is a very,
very pleasant place to stay.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your 5-star review.
DELIGHTFUL!

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Review from W W (Respite Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfactory, could not with for better care.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much and I am delighted you are so happy.

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Review from Clare S (Granddaughter of Resident) published on 27 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother was referred to Victori Highgrove from the hospital after breaking her hip. We have been very impressed with the care she has been receiving.
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Review from S G (Wife of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we were extremely impressed with the exemplary care and kindness my husband received at Victoria Highgrove. We could not have wished for more and cannot thank them enough. Particularly the way they handled the difficult situation when my husband wanted to leave before it was recommended.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for awarding us a 5-star review.
Much appreciated.

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Review from Glen T (Son of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Victoria Highgrove directly from hospital and from the moment she arrived, the staff treated her with respect and cared for her. The staff were amazing and I would definitely want my mother to be at this home if she ever requires permanent care. She was sent home today and the staff
were taking care of her right to the last moment she was in their care. Absolutely fantastic!
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your wonderful review. Much appreciated.

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Review from Lorraine P (Daughter-in-law of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law came to Victoria Highgrove for respite care after a chest infection. He was very well looked after as we live in Bristol so could not visit everyday we knew he was in safe hands. The staff kept us informed on his progress a few times a week. He was very happy with his room and was cared
for by the night team when he was having trouble with his catheter. He really liked the food as the chef is very good. He also joined in with the activities and liked to read the magazine the home provided and enjoyed the puzzle pages. The staff were all great and friendly.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your very kind review. Much appreciated.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Victoria Highgrove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 65 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 65 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Victoria Highgrove is calculated as follows: ( (604 Excellents x 5) + (116 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 738 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Highgrove is based on 65 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 65 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

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