Victoria Highgrove

I just want to say thank you for everyone at your building from me and my family for looking after my mum. All the staff starting from nursing till the kitchen staff. You are being very good, excellent place. Overall it was a very relax experience for my mum.

Great care taken of my mother in law, especially through her recent illness.

I am very happy at the home. The atmosphere is very friendly, good food, my visitors are always welcome.

Excellent nursing and daily care. Resident/patient's wishes always respected, family kept informed of any ongoing issues. Sensitive to everyone's needs. Always willing to try to do the best for the resident. Feel confident that our mother is safe and well looked after. They are understanding of any particular likes or dislikes. Standards of nursing, cleanliness always high and consistent. Thoroughly recommend the home.

My mother came for a short stay and the care and compassion shown to her was exceptional. The support for us, as her family in uncharted waters, was invaluable. Every staff member we met is to be commended.

Brilliant care. Excellent staff. Can't fault care. Gorgeous food.

We were so pleased with the love, care and attention my husband received at the Victoria Highgrove, he went to the home after 3 months in hospital and after 6 weeks, with wonderful care and physio, he is now home! Also I visited daily and they looked after me. We are so grateful to everyone.

My mother has been in the home for over a year and has received kind, compassionate care throughout.

My father went to stay for rehab excellent staff very kind and upstanding my dad's needs informed me everything that was happing to him and doing all that could for him my dad was happy and and felt like it was his home so thankyou all for your kindness and care you made us feel for welcomed dad will miss thankyou

I think all the staff are really a caring lot of people, nothing was too much trouble all was done with a smile on their faces at all times, a pleasure to stay at a place like Victoria Highgrove well done everybody.

I arrived at Highgrove on 9th November 2024 following 3 weeks in hospital for hip surgery and a fractured spine. My room was bright and adequate. I would liked my bed sheets changed at least weekly!! Woken at 7am breakfast/cup of tea arrived at any time between 7.15-8.40am! Bathing/shower facilities - excellent. Lunch and supper were disapoining, lacking in flavour and imagination. The Elvis afternoon enjoyable - buffet supper amazingly delicious. Physios generous with encouragement, the O.T in assessment and package care for my home discharge on 19th December. Without exception and under pressure I found all the staff excellent. Should I be unfortunate in the future to require nursing care, the observations aired would not preclude my returning to High Grove.

The care my mum received whilst at Victoria Highgrove was superb. The staff were friendly and very helpful, and my mum was treated with compassion and care. Thank you. I could not have asked for more, and I greatly appreciate everything you did.

It would be nice to get out of your room and have a change of scene. The rooms comfortable and clean and I think the food could be made hotter and not cold or warm. The staff do their job and are always treated with respect.

I would highly recommend the Highgrove.

Lovely staff, very helpful. The food is excellent. Very clean and helpful.

It's totally let down by the food, which appears based round salt and sugar. In comparison, I once spent 2 weeks in another home, where the food was excellent. At Highgrove salt-lick for replacing your electrolytes is called bacon and gammon. Since when is the egg in bacon and egg scrambled? A 'ham' sandwich was corned beef. The chicken pie was spoiled by salt. There are endless whips and mousses and cake. No fresh fruit. No milk. Bizarre 'sausage and mash': strange-tasting sausage the same colour inside and outside cut up on a bed of fake mash. A cold congealed ball of spaghetti with a smear of unpleasant sauce and toast labelled spaghetti on toast and not fit for consumption.

The staff I have encountered are very helpful and friendly. Always get a lovely welcome when I arrive too.

Everyone loved our little dog Martha, she had a great time.

The building is well maintained and clearly decorated fairly recently. Our relative had their own TV and toilet. There was a choice of very good food available at mealtime so that there is something to suit everyone. The staff do an amazing job at Victoria Highgrove. Thank you!

Thank you.