Victoria Highgrove

59 Dyke Road Avenue, Hove BN3 6QD
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9.8 155 Reviews
  • Victoria Highgrove, Hove
Victoria Highgrove Nursing Home, in Hove, is well-located in the town to allow for independent living, with access to local amenities, while offering a stress-free atmosphere and comfortable interiors for those needing daily care.

Sea views and charming gardens are among the many positive attributes of the accommodation, which has twenty-one en-suite bedrooms and employs skilled and qualified professionals.

Residents have their own lifestyle choices respected, pursuing a company policy based around supporting the privacy and dignity of the individual, while achieving efficient and satisfying healthcare practices.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 24 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700

Please note that these prices are only a guideline, please contact us to find out the exact price for your requirements

These prices are only a guideline, please contact Victoria Highgrove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Monaghan (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (24)
  • Single Rooms with Ensuite Wet Room (23)

Victoria Highgrove Reviews (155)

9.8

Victoria Highgrove has a Review Score of 9.8 (9.790) out of 10, based on 65 reviews in the last 2 years.
Over all time Victoria Highgrove has 155 reviews.

Overall Experience
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Date Published
  • 155
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  • 65
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Reviewer Connection to Victoria Highgrove
  • 36
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  • 4
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Total of 155, showing 21-40
Review from N P (Friend of Resident) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff I have encountered are very helpful and friendly. Always get a lovely welcome when I arrive too.
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Review from J W (Stepdaughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The review was exceptional, it was to the point with all our questions answered. We felt none of our time was wasted.
Everyone loved our little dog Martha, she had a great time.
Reply from Paul Burns, Director at Victoria Highgrove

How delightful to read this review. Thank you so much.

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Review from C J (Daughter-in-law of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very impressed by Victoria Highgrove and would recommend it to anyone looking for a nursing home for a relative. The staff are very professional and work extremely hard in sometimes difficult circumstances, clearly tailoring the care given, to match the needs of individual residents. This
applies to all staff including cleaners, carers, pts, physiotherapists, and nurses.
The building is well maintained and clearly decorated fairly recently. Our relative had their own TV and toilet. There was a choice of very good food available at mealtime so that there is something to suit everyone. The staff do an amazing job at Victoria Highgrove. Thank you!
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your very kind words of support. Best wishes.

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Review from A W (Respite Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Patient.
Very caring, courteous staff.
Food excellent.
Thank you.
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Review from Wendy S (Resident) assisted by family/friend published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed staying at Victoria Highgrove very much. All the nurses, doctor, health care assistants and care home manager and all the staff were kind and helpful. I enjoyed most of the food, a good varied diet and lots of cups of tea. The place was clean and visitors were allowed to come at anytime. I
also was lucky to have a lovely view from my room of the sea.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your lovely review. Best wishes.

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Review from J F (Respite Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy staff. Management and staff are wonderful. Very clean and the meals lovely. Physio and doctors are great and attentive. Lovely home!
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your wonderful 5-star review. Much appreciated.

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Review from C H (Daughter of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been receiving convalescent care in the last month following a bad fall. During this time she has been treated with exceptional care, kindness and professionalism by each and every member of the care team, and in turn, they have offered me much support and guidance towards my mother's
recovery and future needs. Her room is comfortable and cleanliness is of a very high standard. The food at Highgrove is well worth a mention as it is of high quality; the chef is talented and produces daily menus that are nutritious, and flavoursome with surprising variation. I'm very grateful to all concerned for giving my mother the confidence and will to become stronger with a view to returning home.
Reply from Paul Burns, Director at Victoria Highgrove

What a wonderfully detailed assessment of the care experience. I am so pleased you are happy and that your mother is gaining from her time with us. Thank you.

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Review from Patricia S (Respite Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm welcome upon arriving from the hospital. Excellent service throughout my stay, care and kindness from everyone. Staff work so hard and conscientious night and day. I shall miss them!
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for awarding us a 5-star review. Much appreciated.

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Review from Wendy B (Daughter of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in your care since the 17th of June 2024 and cannot fault the facilities or the excellent care my mother has received. Mum is happy and comfortable. The staff are amazing and very caring in a joyful way. It truly is a pleasant facility and I honestly believe my mum would not still
be with us if it wasn't for the excellent care she receives in the home. Thank you.
Reply from Paul Burns, Director at Victoria Highgrove

How lovely to read such an uplifting review. Thank you so much and I am delighted we have been able to help.

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Review from Debi N (Next of Kin) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff (all) our extremely caring and attentive. The rooms are kept clean and comfortable to a high standard. The senior members of staff have always been willing to listen to the needs of the residents with kindness and do their utmost to offer help, support and guidance. Along with encouragement
to work with other medical health personnel. Hence the continuous multi-team involvement which I personally couldn't fault. I have one regret and that is I didn't find Victoria Highgrove for my mother as well.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your terribly kind review. Much appreciated.

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Review from G B (Respite Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My time in Highgrove was excellent on every aspect. The care and support I received made it a very comfortable and content stay. A very pleasant room, more than enough food, a very nutritious menu. All the healthcare staff, doctors, nurses, physios, and occupational therapy, all gave me the confidence
to get better, not forgetting a well though out leisure time in the lounge. All in all, a great time and a nice cleaner.
Reply from Paul Burns, Director at Victoria Highgrove

What a wonderful 5-star review. Much appreciated and enjoyed. Thank you.

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Review from P R (Resident) assisted by family/friend published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care has been excellent.
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Review from M K (Friend of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and well-trained, professional staff made my friend's time of respite and recovery enjoyable. He wishes to thank all members of the Victoria Highgrove nursing care team, each member of staff treated him with dignity, respect and most important of all, kindness and civility.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much and I am delighted the experience was so positive.

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Review from M D (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, caring and patient. Looked after my mother incredibly well during her rehab stay. Management always friendly, kind and supportive to Mum and family. Would not hesitate to recommend.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you so much for your support and very kind words.

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Review from Jacqueline J (Respite Resident) published on 14 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received great kindness and care during my 3 1/2 week rehabilitation stay at the Victoria Highgrove. The staff are most pleasant and helpful as are the nurses, doctors and physiotherapists. The rooms are well furnished and regularly cleaned and there is a comfortable lounge and dining room plus
a delightful garden to sit in on a fine day. Exercise classes and activities are also provided and the 3 course daily menu offers a wide variety of choice. I can certainly recommend Victoria Highgrove for recuperation after hospitalisation for any illness.
Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that you enjoyed your stay and could provide us with a 5-star review. Thank you.

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Review from K H (Granddaughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good care and absolutely lovely people.
Reply from Paul Burns, Director at Victoria Highgrove

Delighted you were so happy and felt able to award us with 5 stars. Thank you.

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Review from T A (Son of Resident) published on 26 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother has received at your care home Victoria Highgrove. She was very poorly but in a few weeks, she has improved in everything the physio has done with her. And the food was fantastic I've been told.
Reply from Paul Burns, Director at Victoria Highgrove

I am delighted your mother is improving with us. Thank you.

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Review from Iain F (Friend of Resident) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent nursing home with all the facilities you would need. Our friend went in for assessment and unfortunately could no longer be at home. The staff were so exceptional that he didn't want us to look for another place for him to stay and he moved in October. He enjoyed his time there and was
treated with care, dignity and true affection. Towards the end he was comforted by staff and gently slipped away. Thanks to everyone for making sure that his last few weeks were comfortable.
Reply from Paul Burns, Director at Victoria Highgrove

I am so pleased that we were able to give some comfort. Thank you so much.

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Review from Anthony P (Respite Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff were wonderful, full of kindness and compassion. Even though the circumstances were difficult, they made my stay a very happy one, and I will always be grateful.
Reply from Paul Burns, Director at Victoria Highgrove

Delighted that we were able to help and that your stay is a happy one. Thank you.

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Review from Farida G (Wife of Resident) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was transferred here from hospital for re-enablement. He said, 'All the staff were brilliant, and thank you.' The staff were great, always polite, professional and friendly. Knocking before entering a room. He enjoyed the food, which he said tasted as if cooked on the premises. We're grateful
to all the nurses and staff, but one in particular who referred him to tissue viability nurse for ulcers on his right foot. The staff went the extra mile in looking after him, and his foot in particular, monitoring it, creaming it and encouraging him to elevate and bed rest. So hugely grateful, and let's hope he adheres to this. The staff understood how people miss their home environment. I would say, for us, the home's absolutely brilliant, but perhaps a choice of enablement at home could be offered for people that prefer their own environment. However, would his foot issue have been picked up so quickly in the community, I don't know. Thanks Victoria Highgrove.
Reply from Paul Burns, Director at Victoria Highgrove

Thank you for your 5-star review and I hope the recovery continues.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Victoria Highgrove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 65 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 65 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Victoria Highgrove is calculated as follows: ( (604 Excellents x 5) + (116 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 738 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Highgrove is based on 65 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 65 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Emma

Emma Sheriff

Job Title: Care Quality Director

Emma is a registered nurse with over 20 years of experience in providing safe, high-quality care to the elderly. She always leads by example and ensures she is highly visible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Highgrove to verify any information. View our terms and conditions. Victoria Highgrove has an Enhanced Service - more info.