from Michelle T (Daughter of Resident) published on 28 March 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Mums been in winchley care home for almost 5 years she loves it here mum feels safe and loved by the carers ,she gets looked after ,always likes to join in with games or sing a long ,they eat lovely meals ,place is always clean and she has a lovely bedroom . This care home is perfect if anything happened
to me I'd come and live here myself as the whole place is like your 2nd home ,you no if you leave you family member you no they are safe and being cared for and that means alot .x
from C W (Granddaughter of Resident) published on 19 February 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
My nan is a resident here. She loves it they do so much for the residents. The staff go out of their way. Christmas time was lovely staff put on a brilliant party and food and really got residents into the Christmas spirit. Rooms are lovely and cleaned really well. The grounds are lovely and we love
sitting in the garden when the sun is out. The home is clean and always looks so inviting. My nan loves the food all home-cooked by the chef. Entertainment is great my nan loves the events the home put on . My nan loves it here and wouldn't have her anywhere else. Keep up the amazing work you do.
Reply from Gina Reeve, Registered Manager at Winchley Home
Thank you so much for your kind words which I will pass on to all the staff and we are so glad to hear you and your loved one is happy and enjoying living at Winchley Home.
from Eric L (Friend of Resident) published on 11 January 2023
Submitted via Website • Report
Overall Experience1.0 out of 5
I have been refused access to see my friend from early November until today. The resident had no other visitors. She died (I think unnecessarily) this morning and I was informed of the death by the power of attorney who had never visited her in her residence of 4/5 years. The reason for refusal was
delivered to me by staff who said 'It's confidential'.
I do believe that there may well have been a medical reason for her death but I think that having visited her nearly every week for the past two years, my non-appearance for two months meant that her quality of life reached a very low point.
I do believe the cause of refusal was initiated by the Manager's husband (Maintenance Manager) who objected to me waking my friend from a doze, by poking me in the arm with his finger. I remonstrated for his assault.
You have, as a result of this death, lost a good paying resident.
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