Care Homes Owned by Evolve Care Group in Monmouthshire

Tracey & Clive

The staff at Gibraltar are excellent - very caring and dedicated. It is good to see that there is a very low turnover of staff, so most of the carers and nurses are very familiar to Mum. She has a genuine very good relatinship with many of the carers, inspite of making no sense whatesoever at times! Mum is happy in her room, but the staff will winch her out of bed and take her into the communal area to provide a bit more social stimulation.

Since early 2025 the two lifts in Gibraltar Nursing Home have not worked. This means my wife and myself on our weekly visits have to climb three flights of stairs to visit a resident. It also means staff have to manhandle everything up three flights of stairs. This clearly contravenes the Health and Safety Act. Talking to staff they have no idea what is happening. A disgusting state of affairs.

My husband could not have been cared for in a better way. He was shown and dealt with great love and respect in every way. As relatives, we were shown great respect and could not have had better attention and care. All the carers knew their responsibilities and performed their duties with sensitivity and great care. Thank you for your care in every way.

Lovely communal area called Pillars allows family and friends of residents to visit outside of rooms.

I am really impressed by the care provided at Gibraltar Nursing Home. The staff have been wonderful in looking after my dad. He always seems to be doing fun activities, like playing games or spending time with animals. The facilities and grounds are brilliant - clean, homey and in nature.

Really impressed. Lovely staff and nothing is ever too much trouble for them. That includes the back-of-house office staff, who are really supportive and helpful in guiding you through unknown territory. A huge thanks for all you did for my friend while he was with you.

Mum has been a resident at Gibraltar House for a while now and I think because of the ‘Street’ names, she feels she is in her own home with staff and other residents being friends and neighbours. This is great, far better than feeling she needs to go home. Staff at all levels are very friendly and approachable keeping family well informed as to what is occurring with Mum and at Gibraltar House. Myself and Mum particularly enjoyed the Christmas Day lunch organised. It was great to be able to share the day with Mum and was a very happy day. We thank all involved in the organisation required to ensure so. We look forward to participating in future events with Mum. As a family, it is fabulous to be able to meet with Mum in your ‘Pillars’ cafe. Mum can often be found down there enjoying a cuppa and her favourite cakes with some of her many grandchildren and great-grandchildren. We can also get sandwiches if we need from your lovely kitchen staff. Thanks to all the staff for looking after Mum so well for us.

My mother has been at Gibraltar Care Village for several years. She is a very nervous and anxious lady, but the care she has received whilst there is outstanding. She is kept occupied with craft work and singing and is extremely happy, so thank you to all the carers.

I cannot thank the care staff enough for the care and dignity they showed my mum. She went to live at Gibraltar in December 2022. She had dementia and was bed bound. Mum settled in well, the staff obviously made her feel safe and comfortable and that was good enough for me. My dad ended up a resident too, as he went into hospital for an operation and also went into Gibraltar for respite. When it was time for him to go home, he didn't want to. He wanted to stay at Gibraltar to be with Mum (they were next door to each other). But, sadly my mum sadly passed away 28th August 2023 and the staff paid extra attention to make sure my dad was ok. All staff are caring and compassionate. Unfortunately, there doesn't seem to be many activities, unless certain carers are on, then there is some sort of entertainment. The cleaner on floor two is lovely, management are lovely and if there is anything that is bothering you, just go and talk to them and it will be sorted. This is a lovely home.

Staff are excellent, responsive and communicative. They have been under significant pressure during the last two and a half years. They have done their utmost to reduce the impact of Covid restrictions and the alienation of residents from relatives. Covid has also reduced activities and when this reduces, staff will be able to resume. However, Covid appears to remain a clear threat at present. I remind myself constantly that the staff are doing something I could not.

Overall care and carers are good but the continuity of care could improve as the staff are often moved to other floors of the home. Elderly and vulnerable people need continuity as they get to know their carers and trust them. Also, the carers know how the residents like things done and also any quirks they may have. It can be upsetting to find those they trust have moved and they have to get used to new carers and nurses.

I have nothing but praise for all the love and attention offered to my parents. Sadly we lost Mum in March - staff attended the funeral, and extra attention given to Dad since has been amazing. Every member of staff, from reception to domestic, is amazing.

This is an amazing home. Staff show such love and care to all of the family members. My mother was a resident here for twelve and a half years and was truly loved by all. This gave me great comfort when I couldn’t be with her. Unfortunately, Mum passed away in May and I have to say that the end-of-life care she received was awe-inspiring. I will always be indebted to the wonderful staff. I wish the two new leaders all the very best and I know that the home is in very good hands. Thank you all.

Many care staff were very good and cared, but were understaffed. On a number of occasions, he waited over an hr to get a response to his buzzer. Thankfully in a new home, all changed instantly - he was got up to use the toilet, up in a chair, up for meals, offered activities daily.

Excellent in many respects, but one strong recommendation. If you have a very deaf resident prone to losing his one outlet to communication PLEASE would the person in immediate charge take responsibility for looking after said hearing aid so it's available for when he has visitors - even if it's a spare. It's been allowed to drift for our friend and the results are not good.

Our father has been here 2 weeks as an emergency respite and I don't have a lot of experience of Gibraltar House nursing Home but I can say that all the staff have been extremely friendly and kind.

I am very happy with the care she is receiving and I think the staff are wonderful.

God bless you.

She is well looked after and seems to be happy here.