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Care Home Owned by Evolve Care Group in Monmouthshire

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8.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Evolve Care Group in Monmouthshire

Only the locations & reviews in Monmouthshire for Evolve Care Group are showing below.

View the details of all 8 locations (with 188 reviews) owned by Evolve Care Group

Evolve Care Group Locations in Monmouthshire (1)

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1 Care Home owned by Evolve Care Group in Monmouthshire
Gibraltar Nursing Home

Portal Road, Monmouth NP25 5FL 

8.4 34 reviews
"Lovely care home, staff caring. Lots of activities to keep family members stimulated. Visiting family members always made welcome. Lovely…"   Read all 34 reviews
Location Type Care Home

Gibraltar Nursing Home is a purpose-built, nursing and residential home, set on a hillside in Monmouth, with panoramic views across the Kymin and Wye Valley. The state-of-the-art home forms part of a care village and has landscaped gardens that link… Read more about Gibraltar Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Palliative Care
  • Mental Health
  • 95 Rooms

Evolve Care Group Reviews in Monmouthshire (34)

8.9

Evolve Care Group has a Group Review Score of 8.9 (8.866) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Evolve Care Group must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Evolve Care Group
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Review of

Gibraltar Nursing Home

from Stephen R (Son-in-law of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Since early 2025 the two lifts in Gibraltar Nursing Home have not worked. This means my wife and myself on our weekly visits have to climb three flights of stairs to visit a resident. It also means staff have to manhandle everything up three flights of stairs. This clearly contravenes the Health and
Safety Act. Talking to staff they have no idea what is happening. A disgusting state of affairs.
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Review of

Gibraltar Nursing Home

from Ruth B (Wife of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband could not have been cared for in a better way. He was shown and dealt with great love and respect in every way. As relatives, we were shown great respect and could not have had better attention and care. All the carers knew their responsibilities and performed their duties with sensitivity
and great care. Thank you for your care in every way.
Reply from Lauryn, Marketing Department at Gibraltar Nursing Home

Thank you so much for your kind words, we're glad you and your husband felt respected.

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Review of

Gibraltar Nursing Home

from C P (Daughter of Resident) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home, staff caring. Lots of activities to keep family members stimulated. Visiting family members always made welcome.
Lovely communal area called Pillars allows family and friends of residents to visit outside of rooms.
Reply from Marketing Department, Marketing Department at Gibraltar Nursing Home

Hello, thank you so much for your lovely feedback!

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Review of

Gibraltar Nursing Home

from Ellie M (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really impressed by the care provided at Gibraltar Nursing Home. The staff have been wonderful in looking after my dad. He always seems to be doing fun activities, like playing games or spending time with animals. The facilities and grounds are brilliant - clean, homey and in nature.
Reply from Marketing Department, Marketing Department at Gibraltar Nursing Home

Hi there! Thank you so much for your kind words and we are so glad your dad is having a wonderful time and settled in Gibraltar! The entire team will be delighted to receive such valuable feedback. Kind Regards, Marketing Team.

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Review of

Gibraltar Nursing Home

from Caitlin G (Friend of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really impressed. Lovely staff and nothing is ever too much trouble for them. That includes the back-of-house office staff, who are really supportive and helpful in guiding you through unknown territory. A huge thanks for all you did for my friend while he was with you.
Reply from Marketing Department, Marketing Department at Gibraltar Nursing Home

Thank you very much for your kind words. We're thrilled to hear that you had such a positive experience with our team. The entire team will be delighted to receive such valuable feedback. Kind regards.

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Review of

Gibraltar Nursing Home

from Susan R (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Gibraltar House for a while now and I think because of the ‘Street’ names, she feels she is in her own home with staff and other residents being friends and neighbours. This is great, far better than feeling she needs to go home. Staff at all levels are very friendly and approachable
keeping family well informed as to what is occurring with Mum and at Gibraltar House. Myself and Mum particularly enjoyed the Christmas Day lunch organised. It was great to be able to share the day with Mum and was a very happy day. We thank all involved in the organisation required to ensure so. We look forward to participating in future events with Mum. As a family, it is fabulous to be able to meet with Mum in your ‘Pillars’ cafe. Mum can often be found down there enjoying a cuppa and her favourite cakes with some of her many grandchildren and great-grandchildren. We can also get sandwiches if we need from your lovely kitchen staff. Thanks to all the staff for looking after Mum so well for us.
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Review of

Gibraltar Nursing Home

from Melanie P (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Gibraltar Care Village for several years. She is a very nervous and anxious lady, but the care she has received whilst there is outstanding. She is kept occupied with craft work and singing and is extremely happy, so thank you to all the carers.
Reply from Cammi, Marketing Department at Gibraltar Nursing Home

Hi there, thank you so much for your kind words; we really appreciate it! We are so glad that your mum has settled so well and is taking part in the occupational activities we have. We will share this with the team. Kind regards.

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Review of

Gibraltar Nursing Home

from Nicola N (Daughter of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I cannot thank the care staff enough for the care and dignity they showed my mum. She went to live at Gibraltar in December 2022. She had dementia and was bed bound. Mum settled in well, the staff obviously made her feel safe and comfortable and that was good enough for me. My dad ended up a resident
too, as he went into hospital for an operation and also went into Gibraltar for respite. When it was time for him to go home, he didn't want to. He wanted to stay at Gibraltar to be with Mum (they were next door to each other). But, sadly my mum sadly passed away 28th August 2023 and the staff paid extra attention to make sure my dad was ok. All staff are caring and compassionate. Unfortunately, there doesn't seem to be many activities, unless certain carers are on, then there is some sort of entertainment. The cleaner on floor two is lovely, management are lovely and if there is anything that is bothering you, just go and talk to them and it will be sorted. This is a lovely home.
Reply from Cammi, Marketing Department at Gibraltar Nursing Home

Hi there, thank you so much for your kind words and feedback. We have taken it on board and really appreciate it! Kind regards.

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Review of

Gibraltar Nursing Home

from Ievan J (Son of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are excellent, responsive and communicative. They have been under significant pressure during the last two and a half years. They have done their utmost to reduce the impact of Covid restrictions and the alienation of residents from relatives. Covid has also reduced activities and when this reduces,
staff will be able to resume. However, Covid appears to remain a clear threat at present. I remind myself constantly that the staff are doing something I could not.
Reply from Marketing Department, Marketing Department at Gibraltar Nursing Home

Thank you so much for taking the time to leave us this thoughtful review. Our team has worked tirelessly to ensure the best continuation of life possible for everyone here despite restrictions and it means the world to us when this is recognized. We promise to continue doing all we can to deliver the best care to all who live here!

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Review of

Gibraltar Nursing Home

from Hilary D (Daughter-in-law of Resident) published on 5 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall care and carers are good but the continuity of care could improve as the staff are often moved to other floors of the home. Elderly and vulnerable people need continuity as they get to know their carers and trust them. Also, the carers know how the residents like things done and also any quirks
they may have. It can be upsetting to find those they trust have moved and they have to get used to new carers and nurses.
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Review of

Gibraltar Nursing Home

from Steven O (Son of Resident) published on 29 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for all the love and attention offered to my parents. Sadly we lost Mum in March - staff attended the funeral, and extra attention given to Dad since has been amazing. Every member of staff, from reception to domestic, is amazing.
Reply from Marketing Department, Marketing Department at Gibraltar Nursing Home

Steve, thank you so much for your wonderful comments. It goes without saying that your mum is so missed by us all at Gibraltar, but we are still so lucky to be able to care for your dad and continue to make him smile. He is so lucky to have a lovely, caring family. Thank you for bringing such joy to Gibraltar every time you visit.

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Review of

Gibraltar Nursing Home

from Gill E (Daughter of Resident) published on 14 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an amazing home. Staff show such love and care to all of the family members. My mother was a resident here for twelve and a half years and was truly loved by all. This gave me great comfort when I couldn’t be with her. Unfortunately, Mum passed away in May and I have to say that the end-of-life
care she received was awe-inspiring. I will always be indebted to the wonderful staff. I wish the two new leaders all the very best and I know that the home is in very good hands. Thank you all.
Reply from Marketing Department, Marketing Department at Gibraltar Nursing Home

Hi Gill, thank you so much for leaving such lovely feedback, it means a lot to us! Your mother was so loved by our team and it was our absolute pleasure to be a part of her life. Our doors are always open to you.

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Review of

Gibraltar Nursing Home

from E R (Daughter of Resident) published on 4 July 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
Avoid at all costs. Reception and 'communal' areas are like a ghost town. His bedroom was not particularly clean - drink rings on tables, a substance on the bed ('that's ok its thickener'), no TV. Corridors look tired and grubby, with a radio station playing clearly to the staff's tastes rather than
residents'. No garden, v little parking.
For the 8 weeks he was there, staff didn't get him out of bed to use the toilet (he was immobile, not incontinent), and only began to sit him out in a chair after a physio saw him and shook things up. There were no activities, and rarely someone on reception, but if needed - eg. to be released from the building! - always plenty of staff smoking and chatting outside.
Many care staff were very good and cared, but were understaffed. On a number of occasions, he waited over an hr to get a response to his buzzer. Thankfully in a new home, all changed instantly - he was got up to use the toilet, up in a chair, up for meals, offered activities daily.
Reply from Marketing Department, Marketing Department at Gibraltar Nursing Home

Hi,

We’re extremely sorry and upset to hear of your experience with our home. We want to assure you we have taken your feedback seriously and have investigated the matters you raise.

Unfortunately, at the time your father was staying with us we experienced a covid 19 breakout. Our infection control protocols, in accordance with Government guidance necessitated the prioritisation of safety and this entailed isolating family members in their own rooms. We do not wish to use covid as an excuse for not meeting our own operating standards. However, the challenges faced required many human decisions to be made at speed; some of which, upon reflection may have been done differently.

We can’t express how devastating it was to disrupt our usual routines, but at the heart of it all, the safety of our family members remained the top priority.

If you have any further feedback about how we can improve our home, please do get in touch directly by email.

Best Wishes, The Gibraltar Team.

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Review of

Gibraltar Nursing Home

from Michael K (Friend of Resident) published on 23 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in many respects, but one strong recommendation. If you have a very deaf resident prone to losing his one outlet to communication PLEASE would the person in immediate charge take responsibility for looking after said hearing aid so it's available for when he has visitors - even if it's a spare.
It's been allowed to drift for our friend and the results are not good.
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Review of

Gibraltar Nursing Home

from Madeline F (Daughter of Resident) published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mostly kept clean. 8/10
Seems to be a lack of regular activities.
She is well looked after and seems to be happy here.
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Review of

Gibraltar Nursing Home

from Linda C (Daughter of Resident) published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gibraltar House is definitely a 'care' home.
All of the staff 'care' about the residents and their families.
The rooms are spacious and beautifully decorated.
The staff are attentive and have treated my parents with great respect and dignity.
They are all so very helpful, nothing is too much trouble.
I
am so grateful and thankful to have found a safe 'home' for my very special parents.
God bless you.
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Review of

Gibraltar Nursing Home

from Fred H (Husband of Resident) published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a patient in Gibraltar House Nursing Home for over two years.
I am very happy with the care she is receiving and I think the staff are wonderful.
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Review of

Gibraltar Nursing Home

from Vanessa H (Daughter of Resident) published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Our father has been here 2 weeks as an emergency respite and I don't have a lot of experience of Gibraltar House nursing Home but I can say that all the staff have been extremely friendly and kind.
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Review of

Gibraltar Nursing Home

from S W (Partner of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Food is not always cooked properly. Often late and just warm. Quality of food poor: on a few occasions ran out of some food and coffee! Care is not consistent and varies to quite a degree. Cleaning is very poor. Bedside tables often dirty. Strong smell on some streets. Rooms need decorating top to bottom.
Very difficult to speak to management as not freely available. Phone calls not returned. The Drinks jug that is in the room is NOT always refilled I have had to ask for this. Call response is very very slow.
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Review of

Gibraltar Nursing Home

from R B (Daughter of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is well looked after.
Mostly kept clean 8/10
There appears to be a lack of regular activities. Whilst things are put on the table for people to do, there appears to be little encouragement to stimulate people to participate.
Nursing care is also good. Sometimes, people have to wait a long time
to be taken to the toilet due to a lack of staff.
Invoicing is atrocious. I have had emails demanding we pay up for a deficit when my mum has been £100 in credit. My mum has been invoiced my another lady of the same name.
We have asked for monthly statements and they always show a minus, when the minus is for them not my mum.
It never looks like a bank statement. It is very confusing.
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Awards / Recognitions (1)

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