Care Home Owned by Evolve Care Group in Monmouthshire

Safety Act. Talking to staff they have no idea what is happening. A disgusting state of affairs.

and great care. Thank you for your care in every way.

keeping family well informed as to what is occurring with Mum and at Gibraltar House. Myself and Mum particularly enjoyed the Christmas Day lunch organised. It was great to be able to share the day with Mum and was a very happy day. We thank all involved in the organisation required to ensure so. We look forward to participating in future events with Mum. As a family, it is fabulous to be able to meet with Mum in your ‘Pillars’ cafe. Mum can often be found down there enjoying a cuppa and her favourite cakes with some of her many grandchildren and great-grandchildren. We can also get sandwiches if we need from your lovely kitchen staff. Thanks to all the staff for looking after Mum so well for us.

too, as he went into hospital for an operation and also went into Gibraltar for respite. When it was time for him to go home, he didn't want to. He wanted to stay at Gibraltar to be with Mum (they were next door to each other). But, sadly my mum sadly passed away 28th August 2023 and the staff paid extra attention to make sure my dad was ok. All staff are caring and compassionate. Unfortunately, there doesn't seem to be many activities, unless certain carers are on, then there is some sort of entertainment. The cleaner on floor two is lovely, management are lovely and if there is anything that is bothering you, just go and talk to them and it will be sorted. This is a lovely home.

staff will be able to resume. However, Covid appears to remain a clear threat at present. I remind myself constantly that the staff are doing something I could not.

they may have. It can be upsetting to find those they trust have moved and they have to get used to new carers and nurses.

care she received was awe-inspiring. I will always be indebted to the wonderful staff. I wish the two new leaders all the very best and I know that the home is in very good hands. Thank you all.

residents'. No garden, v little parking.
For the 8 weeks he was there, staff didn't get him out of bed to use the toilet (he was immobile, not incontinent), and only began to sit him out in a chair after a physio saw him and shook things up. There were no activities, and rarely someone on reception, but if needed - eg. to be released from the building! - always plenty of staff smoking and chatting outside.
Many care staff were very good and cared, but were understaffed. On a number of occasions, he waited over an hr to get a response to his buzzer. Thankfully in a new home, all changed instantly - he was got up to use the toilet, up in a chair, up for meals, offered activities daily.

It's been allowed to drift for our friend and the results are not good.

am so grateful and thankful to have found a safe 'home' for my very special parents.
God bless you.

Very difficult to speak to management as not freely available. Phone calls not returned. The Drinks jug that is in the room is NOT always refilled I have had to ask for this. Call response is very very slow.

to be taken to the toilet due to a lack of staff.
Invoicing is atrocious. I have had emails demanding we pay up for a deficit when my mum has been £100 in credit. My mum has been invoiced my another lady of the same name.
We have asked for monthly statements and they always show a minus, when the minus is for them not my mum.
It never looks like a bank statement. It is very confusing.