Evolve Care Group in Devon | 4 Care Homes

Review of
Heanton Nursing Home
from Mark R (Son of Resident) published on 25 November 2025 Submitted via Website • Report

Overall Experience

My Dad has quite complex Dementia, and it is normally really hard for people to understand what he is saying, and to be able to connect with him emotionally so he feels safe, calm and understood. Heanton have been excellent from the day of his admission, and he just feels so safe there. When he lived

at home he was always asking to "go home" and this would really distress him. Now he doesn't say this at all, and the team are just always able to find a way to connect with him, by encouraging him to be occupied with activities he likes doing around the house to have a sense of achieve, through to doll therapy where he has a focus for his love and affection. This was a very difficult decision from the families perspective, and we have been nothing but delighted and so reassured by our experience and the communication from the team. We cannot speak highly enough of how much his quality of life has improved.

Reply from Rafaella Faccio, Marketing Department at Heanton Nursing Home

Thank you so much for sharing this, it really means a lot. We know how hard the decision can be, and it's lovely to hear that your dad feels safe and settled. Seeing him connect through the things he…read more

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Review of
Edenmore Nursing Home
from Steven B (Son of Resident) published on 17 November 2025 Submitted via Website • Report

Overall Experience

My Mother was placed at Edenmore at the end of 2022 and has resided there ever since.
My first impression (like everyone else's) is that you're in a well secured building because every door is locked, by keypad lock. You only come to realise the reason for this when your own mother tries to go walk

abouts, thinking she is in a supermarket, hairdressers or visiting a spa.
Being that every resident here has some form of dementia you soon realise the staff all have patience like no one else. They are kind, softly spoken, respectful and as I've said before patient.
Much as I want my mum to have her independence (as does she sometimes) she is not in a position to look after herself, unfortunately this is the best place for her, with the very kind staff.
Basically if you or your relative/friend is suffering from dementia, I would recommend this residence.

Reply from Marketing Department, Marketing Department at Edenmore Nursing Home

Dear Steven, thank you so much for your review - feedback like this is so meaningful for the team. We really appreciate your kind words.

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Review of
Sundial Care Home
from Sally W (Niece of Resident) published on 13 October 2025 Submitted via Website • Report

Overall Experience

My Aunt was cared for at Sundial Care Home for over three years. In all the time she was a resident she was cared for with such compassion and sensitivity by an amazing team of carers - full of fun and personality, and importantly - consistency. BUT it was the whole team that made her stay a home

from home: Leadership - involved, accessible and visible; Maintenance team - always hard at work improving the home and gardens; Domestic team - lovely home cooked food with plenty of variety and choice, & a spotlessly clean environment, clean clothes & bedding. Support team - organising a variety of events and activities to get involved in, or not. The finance team always responsive and helpful. It all made for a calm environment and me being confident that my Aunt's final years were comfortable and contented. This made me calm and confident.

Reply from Macey Ryan, The Communications Team at Sundial Care Home

Thank you so much for sharing such a thoughtful review. We are truly touched to hear that your aunt felt at home with us and that you had confidence in her care throughout her time here. It means a…read more

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Review of
Edenmore Nursing Home
from Brigitte P (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

My father was discharged from hospital to Edenmore as he was deemed unsafe living independently. Since his arrival six weeks ago, he has received excellent end-of-life care. I have been impressed by every member of staff I have met, irrespective of their role in the team. They are polite, caring, helpful

and hard working.

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Review of
Sundial Care Home
from Ros H (Wife of Resident) published on 20 August 2025 Submitted via Website • Report

Overall Experience

My husband went to Sundial from hospital on the NHS 4 week route to home unable to walk and still quite ill after 7 weeks hospitalisation due to a hip replacement and hospital based infection. The care team have been incredible and have embraced my husband and myself in their family, guiding me through

the very sad decision not to allow him home. Broken in body, mind and spirit in the 12 weeks he with with the care team they breathed life back into him, brought the smile back to his eyes and, incredibly, as I was told he'd never walk again, had him walking with a frame. It was a very difficult decision to relocate him closer to home and my very grateful thanks and love go to the wonderful Sundial family. Miss you all.

Reply from Macey Ryan, Communications Team at Sundial Care Home

Thank you for your kind words and for allowing us to support you both through this journey. We are so pleased with the progress he has made during his time with us, and we send our very best wishes to…read more

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Review of
Heanton Nursing Home
from D D (Daughter of Resident) published on 30 July 2025 Submitted via Postal Card • Report

Overall Experience

Since moving to Heanton Nursing Home, my father has been settled and happy. An individual and holistic care plan has ensured his care is personalised. Staff throughout the home are caring, patient and intuitive to dads' needs. There is a happy atmosphere, lots of laughter, empathy and a feeling of family.

Activities are encouraged, a lovely garden with a stunning view. The food is excellent and individualised if needed.

Reply from Marketing Department, Marketing Department at Heanton Nursing Home

Thank you so much for your wonderful feedback, we're delighted to hear that your dad feels settled here. We're so pleased you've noticed the welcoming atmosphere, the activities, and our beautiful…read more

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Review of
Hatherleigh Nursing Home
from Kathy S (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report

Overall Experience

Just over 5 years ago it was evident that Dad's care needs could no longer be met at home. Mum entrusted Dad to the fantastic manager and caring staff at Hatherleigh Nursing Home. This was the start of the final stage of Dad's life. At Hatherleigh Dad enjoyed himself immensely!
The ethos of the home

is that there are no patients or clients, everyone is a family member.This was perfect for Dad as he suddenly had a much-extended family to spend time with. The love and care given to Dad, and other family members, by the staff is truly amazing, and we cannot thank them enough.
Dad past peaceful away in the safe hands of Hatherleigh Care Home in March. The respect and compassion given to our family and of course Dad was outstanding.
We were so pleased that members of the team who attended Dad's funeral were able to walk in with us as part of Dad's, and our family.
We have often referred to the staff at Hatherleigh as angels ,there is no doubt they certainly are. Thank you so much .

Reply from Macey Ryan, Communications at Hatherleigh Nursing Home

Thank you so much for your heartfelt words. It means a lot to us to hear that your dad felt safe, happy and content with us. Knowing that we were able to provide him with comfort, care, and a sense of…read more

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Review of
Hatherleigh Nursing Home
from S D (Daughter of Resident) published on 4 April 2025 Submitted via Postal Card • Report

Overall Experience

The home itself is presently nicely and staff friendly. Car parking is not so good for visiting. Sadly for, those being cared for with reasonable facilities, mobility etc. There seems to be little going on by way of activities, no trips out, just a little entertainment, no visiting choirs or groups

and staff very busy with little time for personal activities. General care seems good, food excellent, just occasionally personal property can go missing.

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Review of
Heanton Nursing Home
from Guy R (Nephew of Resident) published on 4 February 2025 Submitted via Website • Report

Overall Experience

Normally I loath writing a review about any service or product as I am a firm believer in one persons meat is another persons poison, and what I see as good maybe bad for another. However, in this instance I am breaking the long standing rule I have had. If ever there was an example of never judge a

book by its cover then Heanton Nursing Home is it. Although, the building and facilities look tired and worn the nursing care for the residents, as far as I have witnessed it, is beyond reproach. I have seen with my own eyes the whole team demonstrate a level of care, nursing, professionalism, patience and restraint that an angel would be proud of. Peeling wall paper, chipped paint and knocked around doors, in my mind, do not matter - the doors lock where they need to lock, and the chipped doors are no worse than in my home after the grandchildren have left. If my mother and father were alive today and needed a nursing home I would select Heanton without hesitation.

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Review of
Heanton Nursing Home
from Paul E (Brother of Resident) published on 28 January 2025 Submitted via Postal Card • Report

Overall Experience

Heanton was the only option.
For quite a while there was no check-in in operation. Was a screen (COVID), then nothing - now a paper system.
No introductory 'sales pitch'. We have (partly) established who is what in the 'pecking order'.
Good staff generally, who keep me informed re falls and UTI's

etc. Hospital noted lack of cleanliness for a recent hip op (social services aware).
Previous room smelly, current room much better. No idea about activities or value for money.

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Review of
Edenmore Nursing Home
from Mark D (Son of Resident) published on 27 December 2024 Submitted via Website • Report

Overall Experience

My father was placed at Edenmore in 2022 after his dementia meant that he could no longer safely stay in his own home. I was apprehensive at first but any concerns I had were quickly dispelled. The staff were friendly and welcoming, showing us around the home and making sure he was settled before I

left.
Throughout his time there, he was well looked after and treated with dignity and respect, and he was happy in his surroundings. Residents were considered to be family members and looked after in that manner. A wide range of activities were arranged to entertain and keep residents engaged (including, on one visit, a "Mad Hatter's Tea Party" where staff dressed as characters from "Alice in Wonderland" which was a sight to behold!), and they would regularly share photographs and updates with us. If there were any concerns they would call me immediately to let me know. The staff and manager at Edenmore are second to none and I am glad my father was so well looked after during his final years.

Reply from Marketing Department, Marketing Department at Edenmore Nursing Home

Thank you for your kind words, we really appreciate it - the whole team will be thrilled to receive such valued feedback. Kindest regards

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Review of
Heanton Nursing Home
from Arthur R (Husband of Resident) published on 4 December 2024 Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at Heanton Nursing Home for some time now, she requires both physical and mental care. The care is provided expertly by the staff at Heanton. They are very good at what they do, my wife can be quite volatile, screaming and angry one minute, to be happy and bubbly the next,

the staff all take this in their stride.

My wife needs emotional and medical care and Heanton provides both these through their very competent carers and their expert nursing team, plus doctors are available when required. After visiting my wife, I go home feeling happy that she is well looked after by all the staff. If I have any queries, the staff, be it the carers, nursing or management are all available to listen to you and offer support.

The internal decor of the home is quite tired and needs a good bit of refurbishment, but the home is on lovely grounds with views overlooking North Devon, the staff are reliable and are like family friends.

Reply from Jamie, Communications Team at Heanton Nursing Home

Thank you for your kind review. The team will be thrilled to receive such valuable feedback!

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Review of
Heanton Nursing Home
from Sue L (Wife of Resident) published on 4 December 2024 Submitted via Postal Card • Report

Overall Experience

I am extremely pleased with the care for my husband. He is quite challenging and the staff have endless patience with him. I am sure he could not be better cared for anywhere else.

Reply from Jamie, Communications Team at Heanton Nursing Home

Hi there, thank you for your kind review, the team love to hear how they make such a positive difference in the lives of our family members!

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Review of
Heanton Nursing Home
from A K (Respite Resident) published on 21 November 2024 Submitted via Website • Report

Overall Experience

All the staff at Heanton seem very patient, friendly and attentive with all the residents. Staff make us very welcome every time we visit Mum and often have a chat with us. The food always looks nice and residents are given frequent snacks and drinks throughout the day.

Reply from Jamie, Communications Team at Heanton Nursing Home

Thank you for such wonderful feedback, the team will be delighted!

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Review of
Edenmore Nursing Home
from C T (Wife of Resident) published on 21 November 2024 Submitted via Postal Card • Report

Overall Experience

I did not chose Edenmore, my husband was placed here by NHS for a four week period, but I don't think I could have chosen anywhere better. All staff members are very friendly, helpful and aware of all resident and their needs. I feel very much part of a large family and my husband is very happy and

settled.

Reply from Marketing Department, Marketing Department at Edenmore Nursing Home

The team will be so happy to hear your husband is happy and settled with us, thank you for such valuable feedback. Kindest regards

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Review of
Edenmore Nursing Home
from C D (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report

Overall Experience

I booked my mother with Dementia in for one week for respite costing £1600 plus £75 for paperwork. I was hoping that in her time there she would be quite active as she normally lives alone. The entrance had a long ramp for her to walk up with assistance from my husband and her stick past a skip. We

were shown to the communal kitchen and she sat down with a cup of tea and we left her chatting away. She was aware of her surroundings. On Monday and Friday, I called and was told she was doing well and settling in quite well. We came to pick her up the following Sunday. She was supposed to be ready to leave. We were taken to 2nd floor and she was in the hall slumped in a chair and quite confused and not wearing her own clothes. After looking around the home for her coat and wash back we went home. It would appear she has had little interaction and seems to have lost basic skills that she definitely had before she went in. Her normal carers are quite distressed by it. Wouldn't go back.

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Review of
Heanton Nursing Home
from Jan T (Wife of Resident) published on 4 November 2024 Submitted via Website • Report

Overall Experience

The care is second to none, I cannot speak highly enough about every single member of staff, without exception, within the home.
It is a great comfort that my husband is so well cared for by Heanton Nursing Home and the team. Thank you.

Reply from Marketing Department, Marketing Department at Heanton Nursing Home

Hi there! Thank you so much for your kind words and we are so glad your husband is having a wonderful time and settled in Heanton! The entire team will be delighted to receive such valuable feedback.…read more

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Review of
Sundial Care Home
from Joy H (Sister-in-law of Resident) published on 15 August 2024 Submitted via Postal Card • Report

Overall Experience

Wonderful sensitive care of my brother-in-law and they are very interested in his background history and family. Information given about my brother-in-law on arrival. The manager thankfully discusses with us if he has any downturns.

Reply from Macey, Communications Team at Sundial Care Home

Hello Joy, thank you very much for your kind words.

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Review of
Edenmore Nursing Home
from Gareth D (Son of Resident) published on 20 June 2024 Submitted via Postal Card • Report

Overall Experience

Found the staff to be very friendly and understanding.

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Review of
Sundial Care Home
from John P (Husband of Resident) published on 16 May 2024 Submitted via Postal Card • Report

Overall Experience

At times appear to be short of staff.

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Care Homes Owned by Evolve Care Group in Devon

Evolve Care Group Locations in Devon (4)

Evolve Care Group Reviews in Devon (83)

Heanton Nursing Home

Edenmore Nursing Home

Sundial Care Home

Edenmore Nursing Home

Sundial Care Home

Heanton Nursing Home

Hatherleigh Nursing Home

Hatherleigh Nursing Home

Heanton Nursing Home

Heanton Nursing Home

Edenmore Nursing Home

Heanton Nursing Home

Heanton Nursing Home

Heanton Nursing Home

Edenmore Nursing Home

Edenmore Nursing Home

Heanton Nursing Home

Sundial Care Home

Edenmore Nursing Home

Sundial Care Home

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