Care Homes Owned by Community Therapeutic Services Ltd

Since living here at Stewart Court I don't like it plus when I try to tell the night staff how things are done they don't believe or they start having a go. I am only telling them how my care goes through the day and how my day carers do it. I am not going to lie about how I do things, I don't do them like others do as I have a routine on how I do things but since they don't listen that's why 1 Star. I wish I could give them no stars.

Very bad experience for my Autistic son and me. He had no choice of staff who he liked to be with. This is most vital for an Autistic. Staff are allocated with a client the evening before and this does not work with an Autistic but he had no choice and he would decline to be with people that he did not like, hence he would spend days alone with no contact from staff, in fact, he lived in isolation. The staff that he did like would leave shortly after they started. Staff turnover is immense and the key worker system is in my view non-existent. My son was left to his own devices and without my everyday input, he would have never have survived in that environment. Many discrepancies with the level of support and care that my son received. In fact, it was heartbreaking to witness as a mother and lifelong carer. Even when we moved him out he had little or no support with packing. The manager and staff stayed in the main house whilst myself and his new company did the packing. Restricted views.