3AB Care Ltd in South Gloucestershire | 1 Care Home

Review of
The Heathers
from S T (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report

Overall Experience

My father has lived at The Heathers for over a year now and during that time the standard of the care that he has received has been nothing less than outstanding. He is not the easiest of people, but he has been treated with tolerance, compassion and understanding the whole time. The staff have been

at pains to accommodate his particular needs and always do so with humour and kindness. He loves the food and always looks spruce and well cared for. From the comments that he makes I often see signs of the staff going 'the extra mile'. The atmosphere in the home is warm and welcoming and the communication with the family is excellent. I bless the day I met the manager and made enquiries about a placement for dad and I couldn't thank the staff enough, all of them, for their excellent care.

Reply from Aneesh Nath Sreelatha Hareendranath, Registered Manager at The Heathers

thank you for taking the time to write the review. I will share the feedback with the staff

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Review of
The Heathers
from Wendy C (Niece of Resident) published on 27 March 2025 Submitted via Website • Report

Overall Experience

My experience visiting The Heathers has always been positive.

Staff are always friendly and welcoming.

The environment is clean and fresh and well maintained.

I feel that the staff go over and beyond to address concerns and resolved them when possible.

Reply from Aneesh Nath Sreelatha Hareendranath, Registered Manager at The Heathers

Dear Wendy , We really appreciate you taking time to write the review. it means a lot . thank you very much.

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Review of
The Heathers
from Julie C (Daughter of Resident) published on 27 March 2025 Submitted via Website • Report

Overall Experience

We are so pleased that The Heather's had space firstly for our dad, and then two months later and at very short notice for our mum. It is so good to see them in a safe friendly and homely atmosphere. They are well cared for and the meals look excellent. We always feel comfortable visiting.

Reply from Aneesh Nath Sreelatha Hareendranath, Registered Manager at The Heathers

thank you Julie, for taking time to do the review. I will share this with our team.

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Review of
The Heathers
from S H (Daughter of Resident) published on 21 January 2025 Submitted via Website • Report

Overall Experience

My mum receives the best of care at The Heathers, nothing is too much trouble for any member of staff. They care so very well for my mum. I feel that all of mum's needs are met and we don't have any concerns.
Mum is very happy which is so important.

Reply from Aneesh Nath Sreelatha Hareendranath, Registered Manager at The Heathers

Thank you for taking time to review us here. It's hugely appreciated.

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Review of
The Heathers
from N S (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report

Overall Experience

Fantastic staff. Mum's needs are always taken care of. She is very happy here and very well cared for. My sister and I are very happy with Mum being here. It was recommended by a friend and has lived up to expectations.

Reply from Aneesh Nath Sreelatha Hareendranath, Registered Manager at The Heathers

Hello Tash for taking time to do the review. Much appreciated

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Review of
The Heathers
from Kate T (Daughter of Resident) published on 10 September 2024 Submitted via Website • Report

Overall Experience

My Mum was a resident at The Heathers for just a couple of months before she passed away. But the care she received in that time was excellent. The staff were so kind, from the manager and the nursing staff to all the support staff. Mum was looked after so well, I don't believe her care could have been

better. I will always appreciate the support the team at The Heathers gave us at a difficult time, and would not hesitate to recommend them.

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Review of
The Heathers
from Susan M (Daughter of Resident) published on 25 July 2024 Submitted via Website • Report

Overall Experience

Mum was in from 1st December 2023 till her passing on 1st July. I had trouble finding her a care home as she had quite challenging behaviour. I viewed lots of Homes in the Yate and where I live in Worthing and was surprised at the state of some of them. I found The Heathers was clean and homely. The

staff were amazing... so patient and always kept me informed of Mum's condition. I have been able to speak to the office staff and nurse with any concerns. I was always welcomed by name when I arrived and if lucky even got a cuppa. The food was very good and they would always make something different if the residents wanted it. Tea and coffee was always given regularly and if asked for, good for Mum as she loved her tea. I have no qualms about recommending this home.Thank you for looking after my mum so well.

Reply from Aneesh Nath, Registered Manager at The Heathers

Dear, Susan, thank you for taking time to write a review.

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Review of
The Heathers
from J T (Wife of Resident) published on 27 June 2024 Submitted via Website • Report

Overall Experience

My husband recently spent two weeks at The Heathers as his first experience of respite care. The staff were so kind and caring and I feel that they all worked well together, as a team, to deliver the best care for him. They were very approachable and always keen to discuss his well-being with his family

at any time. They walked him and made sure that he was able to join in activities and not be left alone. The staff made a big effort to incorporate his favourite foods and his likes whenever possible. He has come back to me in good shape. I would highly recommend the care that he received at The Heathers.

Reply from Aneesh Nath, Registered Manager at The Heathers

Thank you for taking the time to do the review.

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Review of
The Heathers
from Kay B (Daughter of Resident) published on 20 June 2024 Submitted via Website • Report

Overall Experience

The care provided at The Heathers Nursing Home is as per my rating, 5 stars. My mum was only there for a very short period and for that time her care was exceptional. We found the whole team to be caring, warm and professional. Food can be a bit of a problem for her and she happily ate every meal prepared

for her.

Reply from Aneesh Nath, Registered Manager at The Heathers

Thank you for taking time to write a review, I will pass this on to our team.

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Review of
The Heathers
from M H (Son of Resident) published on 20 November 2023 Submitted via Postal Card • Report

Overall Experience

The staff are amazing. They are caring, helpful, thoughtful and professional. The food is varied, well-presented and served on time. My father is treated with respect and his general cleanliness is excellent.

Reply from Aneesh Nath, Registered Manager at The Heathers

Thank you for taking the time to write a review, much appreciated.

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Review of
The Heathers
from T T (Daughter of Resident) published on 31 August 2023 Submitted via Website • Report

Overall Experience

My father chose The Heathers personally due to wishing to remain in his home area of Chipping Sodbury, and previous connections with the building.
The need for care arose in an emergency situation in March 2023 and I was pleased that my father was able to move in immediately to his first choice of

new home.
I have found the management and staff to be patient and caring at all times I visited with 'light in their eyes' and responsive to Father's needs and us and it is my opinion that they have been very supportive of the transition to care and maintaining his independence to the maximum possible. My father is happy with the care that he is receiving.
Physical difficulties have limited his abilities to join in activities although he hoped for more involvement.
I am very reassured that Dad has caring staff 24/7.
The single rooms are on the small side.

Reply from Acacia ltd, General Manager at The Heathers

Thank you for your review, very much appreciated.

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Review of
The Heathers
from Sally B (Daughter of Resident) published on 31 August 2023 Submitted via Website • Report

Overall Experience

Staff are always very welcoming when visiting. It’s kept lovely and clean. Mum is well taken care of and comfortable. I had reservations about her going into a care home but was relieved that we chose The Heathers as it is a great place. A nurse is on hand 24/7 and the GP visiting once a week fills

me with reassurance that she is in the best place and receiving the best possible care.

Reply from Acacia ltd, General Manager at The Heathers

Thank you for your review, very much appreciated.

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Review of
The Heathers
from Mel D (Daughter-in-law of Resident) published on 29 August 2023 Submitted via Website • Report

Overall Experience

So grateful to all the fantastic staff. Father-In-Law is always happy, clean, enjoying the food, company and activities. Staff are always happy, helpful and keep us informed of anything they think we should know about. Lovely place to visit as always clean and fresh smelling and even happy for us to

take the dog in as father-in-law, staff and other residents love him visiting. Also great that they helped us make his room so personal, he loves it.

Reply from Acacia ltd, General Manager at The Heathers

Thank you, your review is very much appreciated.

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Review of
The Heathers
from Simon L (Son-in-law of Resident) published on 29 August 2023 Submitted via Postal Card • Report

Overall Experience

Lovely, helpful staff. Excellent at keeping you informed. My mother has a very high level of needs and the care has been exemplary. Food always looks great too.

Reply from Acacia ltd, General Manager at The Heathers

Thank you, Simon, your review is very much appreciated.

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Review of
The Heathers
from Annette T (Daughter of Resident) published on 27 July 2023 Submitted via Postal Card • Report

Overall Experience

My mum has been at The Heathers for several years, she has been looked after exceptionally well. The staff are always welcoming, friendly and helpful. There are always plenty of activities and entertainment taking place in the lounge for all of the residents. I would highly recommend.

Reply from Aneesh Nath, Registered Manager at The Heathers

Thank you very much for taking time to write the review.

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Review of
The Heathers
from Juliet M (Daughter of Resident) published on 19 July 2023 Submitted via Postal Card • Report

Overall Experience

I'm so impressed by the care my dad has received since moving to The Heathers nursing home. The management team and all of the staff are very caring and helpful. It's very reassuring to know there is nursing care 24/7 and someone is always available to answer any questions.
The food is extremely good

and there's always a good choice on offer. The rooms are bright and cheerful and well equipped.
There are plenty of activities and trips to take part in. My dad has settled in very well and I have peace of mind knowing he is so well looked after.

Reply from Aneesh Nath, Clinical Lead at The Heathers

Thank you for your kind words and for your time for writing a review.

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Review of
The Heathers
from L M (Daughter of Resident) published on 3 July 2023 Submitted via Website • Report

Overall Experience

The Heathers is a wonderful nursing home where all staff have always been very helpful to my brother and I in relation to our mum's care. The home is very clean and odour free! Her bedding is always white, clean sheets of excellent quality. The staff put on music for mum and take the time to sing with

her.

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Review of
The Heathers
from Clint W (Son of Resident) published on 20 June 2023 Submitted via Website • Report

Overall Experience

I am pleased that we found The Heathers for my dad. He was only there a short while, sadly, but I couldn’t have wanted for a better place for him. Every single member of the team was excellent in pulling together to make his stay pleasant, respectful and dignified.
My thanks go out to the team for

everything that they did for him.

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Review of
The Heathers
from Jeanette P (Respite Resident) published on 20 June 2023 Submitted via Postal Card • Report

Overall Experience

Warm welcome, looked after really well. Staff are brilliant and very caring. Every need attended to.

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Review of
The Heathers
from S G (Son of Resident) published on 16 June 2023 Submitted via Postal Card • Report

Overall Experience

Very good, my dad is looked after well. He enjoys living at The Heathers Care Home.

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Care Home Owned by 3AB Care Ltd in South Gloucestershire

3AB Care Ltd Locations in South Gloucestershire (1)

3AB Care Ltd Reviews in South Gloucestershire (34)

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