Care Home Owned by 3AB Care Ltd in Staffordshire
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Staffordshire for 3AB Care Ltd are showing below.
View the details of all 6 locations (with 183 reviews) owned by 3AB Care Ltd
3AB Care Ltd Locations in Staffordshire (1)
Westcroft Nursing Home
10
25 reviews
5 Harding Road, Hanley, Stoke-on-Trent ST1 3BQ
"My Mum has been a resident at Westcroft for over two years, and although I can't visit as much as I would like to, each time I go I see the…" Read all 25 reviews
Location Type Care Home
Close to Hanley Park, Westcroft provides nursing care, including dementia care. There are 18 single rooms and 5 shared rooms, a spacious dining room and an outdoor space for residents to enjoy. Residents are welcome to bring their own furniture too if… Read more about Westcroft Nursing Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Acquired Brain Injury
- 28 Rooms
- from £1,100 / week
3AB Care Ltd Reviews in Staffordshire (25)
9.6
3AB Care Ltd has a Group Review Score of 9.6 (9.634) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to 3AB Care Ltd must have a Review Score.
Review of
Westcroft Nursing Home
from Mark T (Son of Resident) published on 23 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mum has been a resident at Westcroft for over two years, and although I can't visit as much as I would like to, each time I go I see the great care she gets: the home is always tidy; the food looks good; the Carers are very friendly and welcoming. But what I really like and enjoy is seeing the regular
picture updates on their social media page and the activities residents and my Mum enjoy. (Incidentally I'm a Carer in a Care Home.)
Reply from Ketan Patel, Director at Westcroft Nursing Home
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Review of
Westcroft Nursing Home
from Ellie W (Granddaughter of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are all so lovely and you can tell they genuinely care about the residents. There are activities set up by staff most days, a weekly therapy dog who visits and outside entertainment which all improve the quality of life for residents. My nan and my grandad are currently at this care home and
both are happier and healthier than they were at home which shows how much care they receive.
Reply from Ketan Patel, Director at Westcroft Nursing Home
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Review of
Westcroft Nursing Home
from Shirley W (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Both my parents live here and the care they receive is exceptional. They are treated with dignity and respect at all times. The staff are all friendly, professional and so very caring. The wellbeing of all residents is of upmost importance, and the staff cater well for everyone. The home is kept clean
and residents meals are well prepared and appetising. The home is full of lots of fun , with a full weekly schedule of activities, and outside trips organised.
Reply from Ketan Patel, Director at Westcroft Nursing Home
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Review of
Westcroft Nursing Home
from Andrew B (Son of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Couldn't be happier with the level of care given by all the staff. They are always very friendly and welcoming when we visit and keen to let us know how mum has been and what she's done or said since we last visited.
Reply from Ketan Patel, Managing Director at Westcroft Nursing Home
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Review of
Westcroft Nursing Home
from S P (Friend of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad is really well looked after at Westcroft and staff/managers are very respectful and caring of everyone's individual needs. Permanent staff get to know everyone quickly and are very welcoming when visiting, and can't do enough for you.
Reply from Ketan Patel, Manas at Westcroft Nursing Home
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Review of
Westcroft Nursing Home
from K S (Son of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lovely staffs , you can see they care for all the residents. They look after my mum really well. The warm atmosphere is also one of their quality that we like.
Very secure facility , they always try to have an activity for the residents .
They have made mum Christmas a great one for her too.
Thank
Very secure facility , they always try to have an activity for the residents .
They have made mum Christmas a great one for her too.
Thank
you so much for what you do and continue to do so
Reply from Ketan Patel, Director at Westcroft Nursing Home
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Review of
Westcroft Nursing Home
from A E (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When my mum came to westcroft she was very poorly due to not eating properly, she soon started eating when she was presented with lovely home cooked food in her words proper food, staff are very caring and are always pleased to help both residents and their family. The rooms are very homely and clean,
you can tell the residents are happy. I can honestly say mum couldn't be in a better place.
Reply from Ketan Patel, Managing Director at Westcroft Nursing Home
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Review of
Westcroft Nursing Home
from Tracy B (Relative of Resident) published on 16 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It's such a lovely friendly nursing home. Brilliant management and staff. The care is lovely. Everyone is friendly. You are made to feel very welcome. Nothing is too much trouble. Everyone is looked after professionally with compassion and dignity.
Reply from Ketan Patel, Managing Director at Westcroft Nursing Home
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Review of
Westcroft Nursing Home
from Val F (Daughter of Resident) published on 27 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lovely home, really lovely staff and a homely atmosphere. Food is varied and very good. An amazing range of activities, great social media page which shows all the activities that the staff do with the residents - and very good informative bi-monthly newsletter. I spend a lot of time there with my mum
and visiting Westcroft is a pleasure. Communication is very good and everything is open and above board. I thank God for Westcroft and all their staff and for the many people who recommended the home to us.
Reply from Ketan Patel, Managing Director at Westcroft Nursing Home
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Review of
Westcroft Nursing Home
from J B (Niece of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My aunt unfortunately was unable to eat or drink a lot but it was always available if she wanted it. She was always well cared for and kept clean, the staff were very caring and supportive to the family.
Reply from Ketan Patel, Managing Director at Westcroft Nursing Home
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Review of
Westcroft Nursing Home
from S B (Daughter of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad went into Westcroft after not eating for 10 days and only sipping water. He's started to eat and drink and really coming out of his self, he's been in a hospital bed for over 2 months and after a week in Westcroft with excellent care and attention, he was out in the communal area yesterday. I
couldn't believe my eyes, what a fabulous achievement of care. Thanks to Westcroft staff he's eating again and drinking, it's a miracle. So happy and looking forward to his ongoing recovery, thank you.
Reply from Ketan Patel, Managing Director at Westcroft Nursing Home
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Review of
Westcroft Nursing Home
from Karen M (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff are very welcoming at all times. Able to get mum into a routine of personal care, which I was unable to do. Mum seems settled and happy. Very happy with the outcome. A big thank you to all. It was a hard decision to send mum to respite, but feel really confident with the home.
Reply from Ketan Patel, Director at Westcroft Nursing Home
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Review of
Westcroft Nursing Home
from Gerwyn J (Son of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are amazing, always very content and helpful.
Entertainment days/events/activities help the residents from day-to-day normality.
The premises/rooms are kept clean, food quality seems good with a variety of dishes to please all.
Entertainment days/events/activities help the residents from day-to-day normality.
The premises/rooms are kept clean, food quality seems good with a variety of dishes to please all.
Reply from Ketan Patel, Director at Westcroft Nursing Home
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Review of
Westcroft Nursing Home
from Susan L (Daughter of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Such a beautiful clean and homely home, my dad has been there since March and he loves it there. Since going in as a resident Dad has come on loads after being very poorly, his meals are always well balanced freshly made in the kitchen no microwave meals like in some homes. There are always activities,
entertainment, physio etc going on daily. The management and staff are absolutely amazing. Thank you so much for everything you do for Dad we really appreciate everyone.
Reply from Ketan Patel, Director at Westcroft Nursing Home
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Review of
Westcroft Nursing Home
from Claire B (Daughter of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been at Westcroft for over 2 years now and I cannot fault this home. The care she receives on a daily basis is outstanding and all of the staff do a fantastic job. There is a wide range of activities offered to the residents on a daily basis. The activity coordinators tailor them to the individuals
and do a tremendous job. The home is always spotlessly clean. Whenever I walk into the home I always receive a warm welcome from everyone. I am so grateful that I found this home for Mum and would certainly recommend it to anyone who is having to find residential care for their loved one.
Reply from Ketan Patel, Director at Westcroft Nursing Home
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Review of
Westcroft Nursing Home
from J C (Daughter of Resident) published on 11 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Westcroft Care Home is like one big happy family.
The staff are exceptional and nothing is too much trouble.
The food is 5 star and everywhere is so very clean, there are lots of different activities run by 2 brilliant activity coordinators.
Excellent washing and ironing services.
My mum loves it
The staff are exceptional and nothing is too much trouble.
The food is 5 star and everywhere is so very clean, there are lots of different activities run by 2 brilliant activity coordinators.
Excellent washing and ironing services.
My mum loves it
here and l can rest assured she is being very well looked.
Reply from Ketan Patel, Director at Westcroft Nursing Home
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Review of
Westcroft Nursing Home
from Garry B (Son of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Like I believe the majority of children who face the challenge and worry of finally admitting that your parent's care needs cannot be met by yourself alone and that you need help. After the process of finding Westcroft and getting Dad settled in, I can truly say that he is very happy and content.
The
The
lovely ladies and gents at Westcroft are always helpful and nothing is too much trouble for them. The home has a social media page which I find really useful to see the day's events, and if not able to visit Dad I can always see him on the page.
The home is always clean and tidy, the staff are brilliant to him, and he has always enjoyed the meals cooked for him. Communication on personal matters and health are always communicated very quickly to you.
Although not the best communicator in the world that my dad is, I believe him to be happy and content at Westcroft.
The home is always clean and tidy, the staff are brilliant to him, and he has always enjoyed the meals cooked for him. Communication on personal matters and health are always communicated very quickly to you.
Although not the best communicator in the world that my dad is, I believe him to be happy and content at Westcroft.
Reply from Ketan Patel, Director at Westcroft Nursing Home
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Review of
Westcroft Nursing Home
from P E (Daughter of Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Westcroft Nursing Home has a warm and welcoming atmosphere. Dad settled in well and enjoyed his stay there. The staff kept him lovely and clean and cared for him well. Dad's room was lovely and clean too. I'd just like to say a big thanks to everybody who looked after Dad whilst having a respite stay
at Westcroft.
Reply from Ketan Patel, Director at Westcroft Nursing Home
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Review of
Westcroft Nursing Home
from M S (Son of Resident) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I find the staff at Westcroft very welcoming and helpful, they keep me updated and informed of my dad's well-being. My dad also likes the staff, he always has a smile on his face when they enter his room. He also says he enjoys and eats his food.
Reply from Ketan Patel, Director at Westcroft Nursing Home
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Review of
Westcroft Nursing Home
from K H (Daughter of Resident) published on 18 June 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our mother has been in the care of Westcroft Nursing Home since January 2023 until May of the same. The atmosphere there is calm and the staff are so obliging, my brother and l have both agreed that the care and respect shown to her and also to us has been wonderful. Thank you to all concerned.
Reply from Ketan Patel, Director at Westcroft Nursing Home
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