3AB Care Ltd in Leicestershire | 3 Care Homes

Review of
Brook House
from Jacqueline S (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report

Overall Experience

I feel that Brooke house meets all of mums requirements it's a very friendly atmosphere it's like home from home, the food is fantastic , the staff and management are amazing nothing is to much trouble ,it's lovely and clean mum is very happy there.

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Review of
Brook House
from Truda W (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

Brook House and all its staff, without exception, were absolutely amazing. The care given was as if each member of staff was caring for their own mother. I cannot praise them enough!
Facilities, food and time given were first class.
I would not hesitate to recommend Brook House to anyone looking

for the best care of a loved one.

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Review of
Brook House
from Kayleigh B (Granddaughter of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

Choosing a new home for your loved one is not an easy decision,however it was one that was made in agreement with grandad to ensure his safety was prioritised. The compassion, care, kindness, patience & inclusivity is second to none. While anxious & apprehensive,grandad was welcomed into your home as

one of the family, thus you became part of ours It's refreshing to walk in to an environment in which you are openly welcomed by both staff & residents. It's evident the Brook House team are dedicated to person-centred care,promoting & encouraging independence through regular activities,frequent outings,singalongs,pet therapy,games and more. Each & every one of you have taken the time to connect with grandad, whether it be having a conversation about his passion in cars or allowing him to get stuck into the gardening! I wanted to take this opportunity to thank you for ensuring grandad is happy, safe, well fed & watered, smartly presented & comfortable. We're privileged to be part of the BH family

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Review of
The Willows Care Home
from Barbara P (Daughter of Resident) published on 4 August 2025 Submitted via Website • Report

Overall Experience

My mum was admitted to the willows January 2020 for respite following hosp admission. She ended up being there for five and a half years.
She took a while to settle there, but the staff were so kind, caring, thoughtful, helped her in anyway they could to settle into the willows, Covid was a testing

time for all, but they organised social distances so people could see family and friends , as well as video calls.
After a while she settled , and got to know the staff well, and had her favourites, and even told the chef what she wanted to eat
She kept the staff amused telling them all the things she did in the 2nd world war.
When l first visited the home, l am a retired nurse, l had high standards, and the willows ticked all the boxes.
The care, compassion, the empathy and respect they showed everyone was above and beyond what was required.
As l live 80 miles away, l depended on them so much to look after my mum, and they did
I will be eternally grateful to everyone
Thank you

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Review of
Harley House Nursing and Residential Home
from B S (Son of Resident) published on 25 June 2025 Submitted via Postal Card • Report

Overall Experience

Staff at Harvey House are always welcoming and take care of my dad well. They know needs and preferences in terms of health, mood and general well-being and do their best to meet all of them. Our family is grateful for all that they do for him.

Reply from Rajan Patel, Director at Harley House Nursing and Residential Home

Thank you for your kind words. Dad is a delight to look after and he is adored by all the staff here at the home.

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Review of
Brook House
from Jo B (Daughter of Resident) published on 8 May 2025 Submitted via Website • Report

Overall Experience

Mum has been at Brook House for one year now and we could not be happier. It was a difficult decision to move Mum to residential care, but not only is she safe and well looked after, she is really enjoying the company of the staff and other residents. A lot of thought goes into ensuring there are interesting

activities and trips but it is the overall ambience of the home and the staff who are so welcoming and cheerful that makes Brook House so special.

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Review of
The Willows Care Home
from Melvin C (Son of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

Whenever we visited Dad he was dressed smartly, clean and well groomed. The staff at the Willows all knew my Dad and could update up as requested. Any concerns were easily discussed and addressed and my Dad was treated with respect at all times.
It was good to know that whenever I called there was

someone ready to answer and deal with any questions or concerns. As Dad's health deteriorated towards the end we couldn't have asked for a more kind and caring team to look after Dads every need and the support they gave to our family is greatly appreciated.

They treated Dad with dignity from the moment he arrived until the day he departed to his funeral.

The peace of mind I and my family had that Dad was safe and well looked after was worth a fortune.

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Review of
Brook House
from P K (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report

Overall Experience

My mother initially moved to Brook House for emergency respite care when she became unwell. The move was very sudden and distressing for her, having lived independently until she was 90. The staff were kind and considerate helping her to adjust and settle in. They were also very supportive of my sister

and me as we were upset that we had not managed to look after Mum at home. We were always welcomed when we visited and given regular updates on how Mum was settling in. When it became clear that Mum would have to stay for longer than a couple of weeks she was able to move to a slightly bigger room that was brighter and had easier access to the ensuite facilities. We really appreciated this. Mum continues to be well cared for. The staff listen to our requests and are always kind and supportive.

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Review of
Brook House
from Bernie S (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report

Overall Experience

Mum has been at Brook House Care home for almost three years. She has always been treated with kindness and respect, any concerns that she has had or that I've had have been listened to and addressed quickly and without fuss , I have complete trust in those caring for Mum.

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Review of
Brook House
from Susan V (Sister of Resident) published on 2 April 2025 Submitted via Postal Card • Report

Overall Experience

I found the home clean & tidy, the staff were good. We had our lunch with my brother and it was hot, tasty and very nice. My brother was happy and content. I left feeling he was being well looked after.

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Review of
Brook House
from Carole K (Sister of Resident) published on 25 March 2025 Submitted via Postal Card • Report

Overall Experience

The home as a calm and relaxing feel, the staff are pleasant and kind they look after the residents well I went to see my brother who had been so ill my sister and myself had lunch there the food was lovely and well presented the gardens are well kept 2 dog's roaming round and a pets corner. When I

left the home I felt so good knowing my brother was so looked after thankyou all from the family.

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Review of
The Willows Care Home
from Susan P (Daughter of Resident) published on 21 March 2025 Submitted via Website • Report

Overall Experience

My mother was in The Willows for three years until her death in April 2024 and had severe dementia. Throughout her time at the home we were so pleased with how she was treated. Her last few months were particularly difficult but the staff were excellent and took such good care of her and also communicated

well with me. I visited the home many times sometimes in the middle of the night in response to a phone call and I was always very impressed by what I saw and heard not only in relation to my own mother but in how other residents were treated and spoken to. I cannot recommend The Willows too highly.

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Review of
The Willows Care Home
from Joanne L (Niece of Resident) published on 28 February 2025 Submitted via Website • Report

Overall Experience

My auntie came to The Willows, after spending 3 months in hospital, almost two years ago, she was so very frail, that she wasn't expected to live for much longer, but that was before the team at The Willows were involved, she's now looking healthy, walking, eating well and is looking wonderful! She's

just had her hair done, and she loves it, she loves a little pampering! Over the last month, she has been treated to a visit from a Shetland pony, a dog, magician, singers, and they had wonderful Christmas decorations with parties etc, the home is now geared up for Valentine's day! My Auntie always compliments the food, and always says how nice the staff are. So from maintenance, cleaners, carers, nurses, laundry, receptionists and management, thank you for all you do! If there's ever a problem, I'm always contacted and fully informed of what has happened and how it's been/being resolved, so I can be rest assured that my auntie's safety and health are priority. Thank you again.

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Review of
The Willows Care Home
from C C (Daughter-in-law of Resident) published on 13 November 2024 Submitted via Website • Report

Overall Experience

We have used The Willows Care Home for respite care for my mother-in-law, who suffers from Parkinsons disease and with her mental health/anxiety. The staff are all very understanding of her as a person rather than just her medical conditions. They are exceptionally patient with her when she decides

to become a difficult customer! We would definitely recommend The Willows to anyone in a similar circumstance to us and will be using the care home again in the future for respite stays.

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Review of
The Willows Care Home
from S H (Mother of Resident) published on 25 September 2024 Submitted via Website • Report

Overall Experience

I am so pleased that my son has settled so well at The Willows. My son has been through some very tough times but now regards The Willows as his home. This is all due to the excellent care he receives from all the staff, they all go that extra mile to ensure his wellbeing, comfort and reassurance. I

am also grateful for all the support that both I and his brother receive from the management team and also the registered nurses and carers where any issues are dealt with promptly. In fact every single one of all the staff are truly amazing.

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Review of
The Willows Care Home
from J M (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report

Overall Experience

I wish to thank The Willows Care Home for the care that was given to Mum during the last days of her life. I will be forever grateful that she was surrounded by the best caring people we could have hoped for. She was constantly visited by staff in her room and exceptional personal care continued right

up until the end. A special mention should go to the Nursing staff who spent time with Mum during her last hours reassuring and comforting her. For which I will be forever grateful.

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Review of
Brook House
from G H (Son of Resident) published on 30 August 2024 Submitted via Website • Report

Overall Experience

My mother has been a resident at Brooke House Care Home for nine months and in that time, she has been extremely well looked after. All the staff at the home are very well-trained with a lot of care and attention given to the needs of the residents who get treated with the dignity and respect you would

expect from such an excellent care home. I couldn't wish for a better or safer environment in which to look after my mother, helping her to enjoy her later years as much as she possibly can.

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Review of
Brook House
from D H (Son of Resident) published on 30 August 2024 Submitted via Website • Report

Overall Experience

My mother stayed at Brook House for 6 weeks, post-fall recovery, with very little notice my mother was admitted. The home manager and the managing director were extremely helpful with the admission.
On visiting my mother, the staff were very accommodating, nothing was too much trouble, my mom said

all the staff were extremely helpful, the meals were restaurant quality, support with personal care needs was with privacy, dignity and respect, activity and reablement were very good.
Overall, I would highly recommend Brook House to my family, friends and the local community. In my opinion, Brook House is outstanding with its care delivery and attention to detail.

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Review of
Brook House
from M B (Respite Resident) published on 28 August 2024 Submitted via Website • Report

Overall Experience

I spent six weeks at Brook House for respite following an accident. It was most definitely the right place to be. The whole place was kept spotlessly clean. Staff were very able and willing to minister to all one's needs without exception. The meals were superb all fresh & very tasty. I would without

hesitation recommend Brook House for professional care in all medical circumstances.

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Review of
Brook House
from J L (Daughter of Resident) published on 15 May 2024 Submitted via Website • Report

Overall Experience

Mum felt she had made a new family whilst she was at Brook House for respite care. The love and care she received got her back on her feet and back to her flat.
Brook House is super clean, organised, friendly, it has multiple areas inside and out for everyone to enjoy, it's welcoming to visitors,

the food is delicious and there are plenty of activities. The staff are lovely, they work so well together and make every effort for each individual's well-being. Mum had a very happy time there.

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Care Homes Owned by 3AB Care Ltd in Leicestershire

3AB Care Ltd Locations in Leicestershire (3)

3AB Care Ltd Reviews in Leicestershire (90)

Brook House

Brook House

Brook House

The Willows Care Home

Harley House Nursing and Residential Home

Brook House

The Willows Care Home

Brook House

Brook House

Brook House

Brook House

The Willows Care Home

The Willows Care Home

The Willows Care Home

The Willows Care Home

The Willows Care Home

Brook House

Brook House

Brook House

Brook House

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