3AB Care Ltd in Leicestershire | 3 Care Homes

Review of
Harley House Nursing and Residential Home
from Bina V (Granddaughter of Resident) published on 19 December 2025 Submitted via Website • Report

Overall Experience

I am so pleased with the standard of care my grandmother recieves at this nursing home. She is always smiling and looks presentable whenever I've visited. It brings me so much comfort that she is happy and her needs are being met. The staff are all so friendly and very welcoming too. The home is always

clean and well kept. Very grateful to everyone that keeps this wonderful home running smoothly.

Reply from Rajan Patel, Director at Harley House Nursing and Residential HomeBina, Thank you for your kind words. Your grandmother is a pleasure to look after and is loved by all at the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brook House
from Stephanie W (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

My mother suffers with vascular dementia and Alzheimer's. The care and understanding she has received has been kind and understanding. The staff are always lovely even when she is very difficult.
I could not praise them enough

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brook House
from Sally T (Regular Volunteer) published on 16 December 2025 Submitted via Website • Report

Overall Experience

Such a wonderful place to be. The home is always full of warmth and cheer. The staff are so friendly, supportive, welcoming, caring and compassionate.
Everyone is treated as an individual first and foremost. They provide support not only to the residents but also colleges, families and friends.
They

go above and beyond to ensure that everyone is treated in a person centred manner. Seeing beyond a persons medical, physical challenges to ensure that everyone is treated with the upmost respect.
Having been a family member of a former resident I have returned to support others as it is such a friendly, welcoming, supportive and place to be.
From the activities team who are always looking for ways to enrich residents daily lives by trips to garden centres, visits from singers, local school children visiting, baking sessions, quizzes, arts and crafts to just spending time listing to residents talk about their memories nothing is too much.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brook House
from Sara C (Regular Volunteer) published on 16 December 2025 Submitted via Website • Report

Overall Experience

As a fairly regular visitor to Brook House, I never fail to be amazed by the constant love, care, compassion and imagination to keep the residents entertained and happy.
The cleanliness is of a very high standard and despite the feeling that they can seem understaffed, they all do their best to attend

to all the residents needs.
There never seems to be a dull moment. It's
obvious that the staff are well aware of the importance of keeping everyone stimulated, which is not easy.
All I can say is keep up the good work everyone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brook House
from S H (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report

Overall Experience

Mum has been a resident at Brook House for nearly three years now and I cannot fault the care she has received. The staff are all wonderful - kind, caring and compassionate - and the home is exceptionally well-led. I am kept informed of any concerns with Mum's health and welfare (which have been very

few in the time she has been there) and appropriate steps have always been taken by the staff to address these.
Brook House runs great enrichment activities for the residents and although Mum's dementia has progressed she is still encouraged to participate where she can which is lovely to see.
Her room at Brook House is warm and comfortable as are the residents' lounges; the home cooked food is tasty and nourishing. When a parent has dementia and needs full time residential care it is so reassuring to know they are well looked after. I wouldn't hesitate to recommend Brook House to anyone considering residential care for a loved one - five stars across the board from me.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brook House
from C L (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the care at Brook House. They operate with the highest of standards whilst maintaining a genuine family atmosphere. The attention to detail for individual needs is second to none. They are not only superb with day to day care; cleanliness, excellent home cooked meals,

activities etc but they pull out all the stops when ill health strikes. My father suffered a stroke, which was detected early by the attentive carers, which gave him the best chance for a good recovery. The after care he received vastly improved his recovery. As his dementia progressed, his care was adapted to meet his needs, whilst still being super supportive, kind, encouraging and respecting his dignity. Brook House is led by an amazing leadership team and their genuine care spreads throughout the home. When visiting, it is like seeing friends, from the housekeeping side to the carers and office. I have always felt I can ask for advice on any matter. 10/10 from me

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brook House
from Jen C (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

I can not recommend Brook House enough. The staff are wonderful and I never had to worry that my mum would be cared for with anything other than dignity and kindness. Several different relatives went to visit her and they always made a point to contact me afterwards to comment on how well looked after

and happy she was there.
She sadly passed in November ('25) after a long battle with Alzheimer's but I so pleased she saw out her life in such a lovely environment. They organised for her to have her hair done every week and for a chiropodist. They took her to the garden centre for afternoon tea and on various outings and bought a lovely card and chocolates for her birthday. Whenever I visited the room and other areas were always clean and the food looked and smelt delicious.
As a relative of a resident, choosing the best place for your loved one feels daunting. I wish I could have cared for her myself but I feel confident that Brook House was the next best thing. Thank you to you all!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Willows Care Home
from Sam G (Son of Resident) published on 8 December 2025 Submitted via Website • Report

Overall Experience

I would like to Thank all the staff at the Willows for all the care they gave my mum.
My mum was always dressed well, clean and most importantly happy. The staff are always smiling and took time to speak to me and my family no matter how busy they were.
We never walked out at the end of a visit feeling

any worry or guilt because we knew my mum was being looked after above and beyond.
One of the big things I would like to highlight is communication, the home are brilliant with raising any concerns straight away and they always got to a solution quickly and efficiently. Also, whenever you ring the home the phone is always answered.
The daily activity's my mum loved and the home recently even took my mum to Loughborough fair which she loved.
The food is incredible and freshly made daily, nobody would ever go hungry that's for sure.
If you're looking for a place to put a loved one, I would highly recommend the Willows.
Thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Willows Care Home
from K C (Daughter of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

The care my mum received was great, the staff caring and patient and the food excellent. We needed care quickly and the home helped out with respite care. We knew my mum was safe and cared for 24 hours a day.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brook House
from Aron B (Grandson of Resident) published on 2 October 2025 Submitted via Website • Report

Overall Experience

A very good care home. All the staff are wonderful and very friendly. The home is very clean. The food is excellent with a great selection. Lovely garden. A warm and friendly welcome on arrival. The activities are really fun and happy for everybody.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Willows Care Home
from Mike R (Next of Kin) published on 23 September 2025 Submitted via Website • Report

Overall Experience

As a friend, attorney for health and welfare and next of kin to Ivan, an 89 year old resident of the Willows Care Home, I gladly recommend this care home and thought it excellent.
Ivan went into respite care at the home after struggling living alone with dementia, a brain tumour and two other forms

of cancer. The staff and management at the Willows were warm, welcoming, caring, professional and kind. They dealt well with his initial troubles adjusting to the change and he was soon happily calling the place home.
Ivan's condition was deteriorating before him entering the home, but he stabilised well and was always dealt with kindly, professionally and efficiently as more medical needs arose. we were always kept informed of any health concerns and visiting the home a couple of times a week allowed me to see the great staff and their care.
Ivan passed away in the home in August 2025. Again the staff were excellent in their care for him during this time and so kind to us as well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brook House
from Jacqueline S (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report

Overall Experience

I feel that Brooke house meets all of mums requirements it's a very friendly atmosphere it's like home from home, the food is fantastic , the staff and management are amazing nothing is to much trouble ,it's lovely and clean mum is very happy there.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brook House
from Truda W (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

Brook House and all its staff, without exception, were absolutely amazing. The care given was as if each member of staff was caring for their own mother. I cannot praise them enough!
Facilities, food and time given were first class.
I would not hesitate to recommend Brook House to anyone looking

for the best care of a loved one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brook House
from Kayleigh B (Granddaughter of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

Choosing a new home for your loved one is not an easy decision,however it was one that was made in agreement with grandad to ensure his safety was prioritised. The compassion, care, kindness, patience & inclusivity is second to none. While anxious & apprehensive,grandad was welcomed into your home as

one of the family, thus you became part of ours It's refreshing to walk in to an environment in which you are openly welcomed by both staff & residents. It's evident the Brook House team are dedicated to person-centred care,promoting & encouraging independence through regular activities,frequent outings,singalongs,pet therapy,games and more. Each & every one of you have taken the time to connect with grandad, whether it be having a conversation about his passion in cars or allowing him to get stuck into the gardening! I wanted to take this opportunity to thank you for ensuring grandad is happy, safe, well fed & watered, smartly presented & comfortable. We're privileged to be part of the BH family

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Willows Care Home
from Barbara P (Daughter of Resident) published on 4 August 2025 Submitted via Website • Report

Overall Experience

My mum was admitted to the willows January 2020 for respite following hosp admission. She ended up being there for five and a half years.
She took a while to settle there, but the staff were so kind, caring, thoughtful, helped her in anyway they could to settle into the willows, Covid was a testing

time for all, but they organised social distances so people could see family and friends , as well as video calls.
After a while she settled , and got to know the staff well, and had her favourites, and even told the chef what she wanted to eat
She kept the staff amused telling them all the things she did in the 2nd world war.
When l first visited the home, l am a retired nurse, l had high standards, and the willows ticked all the boxes.
The care, compassion, the empathy and respect they showed everyone was above and beyond what was required.
As l live 80 miles away, l depended on them so much to look after my mum, and they did
I will be eternally grateful to everyone
Thank you

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Harley House Nursing and Residential Home
from B S (Son of Resident) published on 25 June 2025 Submitted via Postal Card • Report

Overall Experience

Staff at Harvey House are always welcoming and take care of my dad well. They know needs and preferences in terms of health, mood and general well-being and do their best to meet all of them. Our family is grateful for all that they do for him.

Reply from Rajan Patel, Director at Harley House Nursing and Residential HomeThank you for your kind words. Dad is a delight to look after and he is adored by all the staff here at the home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brook House
from Jo B (Daughter of Resident) published on 8 May 2025 Submitted via Website • Report

Overall Experience

Mum has been at Brook House for one year now and we could not be happier. It was a difficult decision to move Mum to residential care, but not only is she safe and well looked after, she is really enjoying the company of the staff and other residents. A lot of thought goes into ensuring there are interesting

activities and trips but it is the overall ambience of the home and the staff who are so welcoming and cheerful that makes Brook House so special.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Willows Care Home
from Melvin C (Son of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

Whenever we visited Dad he was dressed smartly, clean and well groomed. The staff at the Willows all knew my Dad and could update up as requested. Any concerns were easily discussed and addressed and my Dad was treated with respect at all times.
It was good to know that whenever I called there was

someone ready to answer and deal with any questions or concerns. As Dad's health deteriorated towards the end we couldn't have asked for a more kind and caring team to look after Dads every need and the support they gave to our family is greatly appreciated.

They treated Dad with dignity from the moment he arrived until the day he departed to his funeral.

The peace of mind I and my family had that Dad was safe and well looked after was worth a fortune.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brook House
from P K (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report

Overall Experience

My mother initially moved to Brook House for emergency respite care when she became unwell. The move was very sudden and distressing for her, having lived independently until she was 90. The staff were kind and considerate helping her to adjust and settle in. They were also very supportive of my sister

and me as we were upset that we had not managed to look after Mum at home. We were always welcomed when we visited and given regular updates on how Mum was settling in. When it became clear that Mum would have to stay for longer than a couple of weeks she was able to move to a slightly bigger room that was brighter and had easier access to the ensuite facilities. We really appreciated this. Mum continues to be well cared for. The staff listen to our requests and are always kind and supportive.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Brook House
from Bernie S (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report

Overall Experience

Mum has been at Brook House Care home for almost three years. She has always been treated with kindness and respect, any concerns that she has had or that I've had have been listened to and addressed quickly and without fuss , I have complete trust in those caring for Mum.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by 3AB Care Ltd in Leicestershire

3AB Care Ltd Locations in Leicestershire (3)

3AB Care Ltd Reviews in Leicestershire (99)

Harley House Nursing and Residential Home

Brook House

Brook House

Brook House

Brook House

Brook House

Brook House

The Willows Care Home

The Willows Care Home

Brook House

The Willows Care Home

Brook House

Brook House

Brook House

The Willows Care Home

Harley House Nursing and Residential Home

Brook House

The Willows Care Home

Brook House

Brook House

Awards / Recognitions (0)

Loading

Loading

Loading

Care Seekers

Job Seekers