Adelaide Lodge Care Home LL Partnership in Devon | 4 Care Homes

Review of
Adelaide Lodge
from Sally H (Daughter of Resident) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

Mum seems quite happy at the home but spends a lot of time alone in her room which must be very boring.
We had mums 100th birthday celebrations recently and the home were very accommodating and made sure a fuss was made of her.

Reply from Kay Smith, General Manager at Adelaide LodgeThank you so much for sharing your feedback. We're delighted to hear that your mum is happy that means a lot to us. As for her spending time in her room, this is often down to personal choice or individual needs, but please rest assured that our activities team regularly provides one-to-one engagement to keep residents connected and stimulated, as their well-being is always our priority. We're also delighted that you enjoyed the celebrations for her 100th birthday, what an incredible milestone! she truly deserved every bit of the fuss, and we were honoured to make it special for her.

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Review of
Adelaide Lodge
from R S (Nephew of Resident) published on 19 December 2025 Submitted via Postal Card • Report

Overall Experience

The staff are caring and helpful. My aunt, who is 103, has been at the home for four years and is generally content. The manager is very thoughtful and efficiently deals with any concerns. The standard of food is the only real area of concern, and it is generally poor. Overall, the home is good with

staff trying their hardest with financial constraints.

Reply from Kay Smith, General Manager at Adelaide LodgeThank you for your feedback. We're pleased you find our staff caring and the manager thoughtful and efficient in addressing concerns. We regret that the food quality does not meet your expectations. Our menus are designed to meet the resident's nutritional needs, using locally sourced, high quality ingredients and are regularly reviewed with residents to reflect their preferences. Regarding financial constraints, please be assured that we prioritise the health and well-being of our residents above all else. We remain committed to providing the highest standard of care and comfort and therefore do not implement any constraints financially on the home.

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Review of
Sunningdale House
from Deborah B (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

Mum is happy at this care home. Enjoys the activities and entertainment put on in the home. Listening to the singer and Jordan with his exercises. Mum is not too keen on the food though.

Reply from Kay Smith, General Manager at Sunningdale HouseThank you for taking the time to share your feedback with us. We are delighted to hear that your Mum is happy and enjoys the activities and entertainment we provide. Our team is committed to offering a varied and engaging program to ensure there is something suitable for everyone. We are sorry to learn that the meals haven't been to her liking. Providing delicious and nutritious food with plenty of choice is very important to us and we want to make sure that she feels satisfied, so we'll arrange for someone to speak with her to understand her preferences and make any adjustments needed to improve her dining experience.

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Review of
Sunningdale House
from E G (Niece of Resident) published on 12 December 2025 Submitted via Postal Card • Report

Overall Experience

A warm, caring home, giving professional care to meet my aunts needs.

Reply from Kay Smith, General Manager at Sunningdale HouseThank you for your feedback. We are pleased you view the home as warm, caring and professional, this is precisely the standard we strive to maintain.

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Review of
Netherhayes
from Barbara G (Wife of Resident) published on 12 December 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been in Netherhayes Care Home since February 2024. I feel he is very well looked after by everyone who works there. The staff are all very friendly to my husband and myself and they make me and my family very welcome when we visit.

Reply from Kay Smith, General Manager at NetherhayesThank you so much for your lovely comments. We're really happy to hear that you feel your husband is well cared for by our team and that you find everyone friendly and welcoming. This is exactly what we aim to achieve, a warm, caring environment where everyone feels comfortable and supported.

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Review of
Sunningdale House
from Jacqueline P (Wife of Resident) published on 5 December 2025 Submitted via Postal Card • Report

Overall Experience

Michael has been at Sunningdale for three years, it is a lovely home for him the staff are the same as when he first arrived. They are very caring and kind, I can come at anytime and he is always clean and cared for and he is always happy. Excellent activities provided. I am contacted straight away

if he is unwell.
I am always welcomed by everyone with a smile. I cannot speak highly enough of what is Michaels home. Thank you.

Reply from Kay Smith, General Manager at Sunningdale HouseThank you very much for your valuable review. We are delighted to hear that you find our home to be a lovely environment and appreciate the continuity of our staff team. Consistency is incredibly important for the well-being of our residents and its reassuring to know that you recognise the caring and kind nature of our team. We are pleased that your relative is always clean, happy and well cared for, as providing exceptional care is at the heart of everything we do. It is equally gratifying to learn that you consider our activities to be excellent and our communication to be clear and effective. We are thrilled that you are always greeted with a smile, this level of warmth and professionalism is exactly what we aim to delivery, as it reflects the standard of care and hospitality you should expect when visiting your loved ones home.

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Review of
Sunningdale House
from Susan M (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

My mum has how been here for over a year, and the care she receives is wonderful and the staff are always very welcoming to me. The activities Mum has are great.
Overallm the home is just perfect for my mum.

Reply from Kay Smith, General Manager at Sunningdale HouseThank you for your kind comments. We're delighted to hear that your mum is receiving the wonderful care she deserves and that you find our team so welcoming. Providing a variety of activities to suit all preferences is something we strive for, so it's lovely to know she is enjoying them. We're thrilled that the home feels perfect for your mum, it truly makes everything we aim to achieve worthwhile.

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Review of
Sunningdale House
from J R (Sister-in-law of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

I always feel welcomed by staff.
It's always very quiet here.

Reply from Kay Smith, General Manager at Sunningdale HouseThank you so much for sharing your feedback. We're delighted to hear that you feel welcomed by our staff and enjoy the quiet environment. Creating a warm and peaceful atmosphere is exactly what we strive for and its wonderful to know this reflects in your experience.

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Review of
Netherhayes
from Raymond T (Husband of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

I feel my wife is very safe and well cared for, her bedroom is kept very clean and tidy.
There are many varied activities and entertainment for residents daily during the week, which are enjoyed by many residents.
The staff are very friendly and respectful and genuinely care for residents they are

looking after.
The building is not purpose built and therefore some compromise has been made to the layout. Some communal rooms would benefit from being larger. One bathroom contains a bath that appears to rarely get used and would possibly be better replaced with a "
wet room". I believe this would be more useful to both staff and residents.

Reply from Kay Smith, General Manager at NetherhayesThank you for your feedback. We're delighted to hear you're pleased with the cleanliness of your wife's bedroom and appreciate the variety of activities we offer. Our goal is to provide something enjoyable for everyone. It's wonderful to know you find our staff friendly, respectful and caring, this is exactly what we strive for. Regarding communal areas, we have already extended the lounge by adding a large conservatory and there is also a beautiful lounge on the 1st floor available for residents and families, however, we understand there is a preference for the ground floor lounge. The spa bath which residents find very relaxing, is used daily, primarily in the mornings and evenings, so it may not be in use during your visits. Additionally we have a wet room with a shower, ensuring residents have the choice between a bath or shower to suit their preferences.

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Review of
Sunningdale House
from Philip S (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

The home is always very clean and tidy, the staff are always very kind and caring towards all the residents. It is always very nice when I come to visit my mother to see that she is always very happy and never has any problems with anything. The entertainment is always very good and it's nice to see

all the staff and residents having a good time. Everyone in the home are outstanding in everything they do, top class team.

Reply from Kay Smith, General Manager at Sunningdale HouseThank you for your kind feedback. We're pleased to know you find the home clean and our staff consistently kind and caring. It's reassuring to hear your mother is happy, enjoys the entertainment and experiences no issues. Providing a varied range of activities and ensuring residents happiness is always our priority. Your recognition of our dedicated team is greatly appreciated and makes their hard work truly worthwhile.

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Review of
Adelaide Lodge
from Tony B (Grandson of Resident) published on 1 December 2025 Submitted via Postal Card • Report

Overall Experience

After approx 18 months at Adelaide I feel grandad and visitors have generally had a good experience.
The areas I have perhaps felt could be improved
1) Sometimes it has seemed/felt like different staff give different info.
2) Activities seem 'female' orientated, but grandad would be a reluctant

participant.
3) Sometimes seemed slightly neglected when in his room.
4) We have some question about 'professionalism' of night staff.

Reply from Kay Smith, General Manager at Adelaide LodgeThank you for your feedback. We are pleased to hear that your Grandad and his visitors have had a positive experience at Adelaide. We appreciate your comments regarding potential improvements and value the time you have taken to share them with us. Our commitment is to deliver exceptional care and provide a diverse range of activities, please be assured that we will carefully review your concerns and implement enhancements if necessary.

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Review of
Adelaide Lodge
from Barbara G (Daughter of Resident) published on 28 November 2025 Submitted via Postal Card • Report

Overall Experience

Mum receives excellent care and attention. I have no concerns for her wellbeing. However, she does complain about the food quality/cooking. She also complains about the night staff not attending quickly enough and not returning when they say they are going to. (I am unable to verify that she is telling

the truth).

Reply from Kay Smith, General Manager at Adelaide LodgeThank you for your feedback. We're pleased to hear that you feel your Mum receives excellent care and that you have no concerns about her wellbeing. Regarding the food, we strive to provide high quality meals with plenty of variety, however, we will arrange for someone to speak with her to make sure her preferences are met. Our call bell system is closely monitored and any delays in responses are investigated immediately but we will review your concern to ensure this standard continues to be met.

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Review of
Adelaide Lodge
from C S (Son of Resident) published on 28 November 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been so well looked after since moving into Adelaide Lodge. We were worried about moving her into a care home, but she has been made to feel so very welcome. We have come to realise that mum receives much better care and attention than we could ever provide in our own home. The staff are always

very attentive to all the residents' needs. Food is amazing. Activities always look fun and engaging, and scrap books are a lovely record for mum and the family to share.

Reply from Kay Smith, General Manager at Adelaide LodgeThank you for your kind feedback. We're pleased to hear that your Mum has settled in well and that you feel confident in your decision. It's reassuring to know she was warmly welcomed and that our team's attentive care has met your expectations. We're also glad that you are happy with the quality and variety of our meals, as we strive to provide nutritious options. Additionally, we aim to offer a diverse range of activities to keep the residents engaged and enjoyable for all.

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Review of
Adelaide Lodge
from A L (Resident) published on 28 November 2025 Submitted via Postal Card • Report

Overall Experience

It has been a very good decision, after talking casually to a friend who told me he had just taken his mother in here. As a doctor and a school friend of my son, I thought it may be worth considering. I found the staff warm and helpful, and after a while I was feeling so much better, and my family are

happy for me to stay. The only downside, so much dementia, but grateful I'm OK so far.

Reply from Kay Smith, General Manager at Adelaide LodgeThank you for your feedback. We're pleased to hear that your move to Adelaide has been a positive experience. It's great to know that our staff have been welcoming and helpful and that this has contributed to your comfort and peace of mind. We're also glad that your family feels confident about your decision to stay.

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Review of
Adelaide Lodge
from J S (Daughter of Resident) published on 28 November 2025 Submitted via Postal Card • Report

Overall Experience

Overall generally very happy with the care given, staff and facilities. Dad is well looked after.

Reply from Kay Smith, General Manager at Adelaide LodgeThank you for your comments. We're pleased to know that you're satisfied with the care provided and confident that your Dad is well looked after, this is exactly what we aim to deliver.

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Review of
Adelaide Lodge
from K T (Daughter-in-law of Resident) published on 28 November 2025 Submitted via Postal Card • Report

Overall Experience

We have found the communication between the home and family to be excellent. J has enjoyed his time here and has been well looked after. Staff are friendly and engaging with residents and visitors, making visitors feel welcome. The variety of enrichment activities is very good, with staff engaging with

residents well.

Reply from Kay Smith, General Manager at Adelaide LodgeThank you so much for sharing your feedback. We're delighted to hear that communication has been smooth and that your relative feels happy and well cared for. It means a lot to know our team is making a positive difference by being friendly and welcoming. We'll continue to offer a variety of activities so there's always something enjoyable for everyone.

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Review of
Netherhayes
from Kirsty V (Friend of Resident) published on 27 November 2025 Submitted via Website • Report

Overall Experience

Im one of the biggest critics to care homes, every one ive been to have let me down and shown me thier true colours in time.
I can say that this care home cares, and gets in to help every resident, be it birthdays, settling in, getting back to a normal self.
The entertainment is brilliant they include

everyone.
When you ask for something its done.
Nothing is a problem, they go out thier way to get anything that is needed, over and beyond.
The staff, well they are BRILLIANT, they are always on the ready to help any request and always friendly. They wave or stop to chat to me outside of work time.
It's aways a pleasure to go in and be welcomed with smiles and hello's all the way to my very close and very special friend. They make me feel part of the family at netherhayes care home. I would Highly recommend this home to anyone that asks.
WELLDONE FOR IMPRESSING ME.

Reply from Kay Smith, General Manager at NetherhayesThank you for your kind feedback. We are pleased to learn that you hold our home in high regard and value the dedication of our staff. It is gratifying to know that residents receive attentive care, meaningful engagement and a comfortable environment. Our objective is to maintain a welcoming and homely atmosphere and your comments affirm that commitment.

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Review of
Adelaide Lodge
from D W (Son of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

Cohesive staff. Good knowledge of the residents. Positive environment, Calm. Staff all very helpful.

Reply from Kay Smith, General Manager at Adelaide LodgeThank you for your kind feedback. We're so pleased that you find our team helpful and the home calm and positive, creating that environment is always our goal.

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Review of
Netherhayes
from Julie B (Daughter-in-law of Resident) published on 26 November 2025 Submitted via Website • Report

Overall Experience

Netherhayes management & staff have shown professionalism, care, kindess and understanding around the needs of my mother-in-law. The activities are varied, fun and you can see the pleasure they bring to all the residents. Nothing to too much trouble and there is excellent communication between us

as a family and the home. This is so important as all extended family live some distance away. When we visit it feels like "home".
My mother-in-law recently seemed to go downhill, not eating or drinking which was a huge concern for all the family. Through the care and intense monitoring she received over a period of weeks, she is now back downstairs and enjoying her time. To see this transformation is brilliant. She is always well groomed & dressed and we see more smiles now.
A huge thanks to all the staff.

Reply from Kay Smith, General Manager at NetherhayesThank you so much for sharing your feedback. We're delighted to hear that your mother-in-law has settled in comfortably, is enjoying the activities and that our communication meets your expectations. It's wonderful to know that her wellbeing has improved with our care and we truly appreciate your kind words about our team's efforts to create a welcoming, homely environment for all our residents.

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Review of
Adelaide Lodge
from J D (Daughter-in-law of Resident) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

Very good care, clean and well looked after.

Reply from Kay Smith, General Manager at Adelaide LodgeThank you for your comments. We're pleased that your relative's care meets your expectations.

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Care Homes Owned by Adelaide Lodge Care Home LL Partnership in Devon

Adelaide Lodge Care Home LL Partnership Locations in Devon (4)

Adelaide Lodge Care Home LL Partnership Reviews in Devon (89)

Adelaide Lodge

Adelaide Lodge

Sunningdale House

Sunningdale House

Netherhayes

Sunningdale House

Sunningdale House

Sunningdale House

Netherhayes

Sunningdale House

Adelaide Lodge

Adelaide Lodge

Adelaide Lodge

Adelaide Lodge

Adelaide Lodge

Adelaide Lodge

Netherhayes

Adelaide Lodge

Netherhayes

Adelaide Lodge

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