Care Homes Owned by Primula Care Ltd

been there.

it! The staff were above and beyond. Thank you, all of you.

great they take my mum to the beach, garden centre and she enjoys the music.

have time to tell me how she is and will phone if there are any changes to her condition - this is particularly important as I live over 30 miles away. Mum's room is clean and bright and I know that she is well looked after. Thank you to all staff at Primrose Lodge.

fun and caring about predigestion, always going over and above to ensure residents are valued safe and supported. I can’t thank them enough for all they have done for Mum in helping her to feel valued and understood as a person. I thoroughly recommend this home to others. Their practice during the current pandemic has both taken account of the impact on mental and physical health and has enabled us to visit her with social distancing and hygiene protocols in place.

to say being repeated throughout the UK. Not only did they protect their residents, but they also made the arrangements for entertaining the residents with musical and other types of entertainment by having outdoor entertainers visiting and entertaining through the windows and patio entrances. This I again note is now being copied by many homes throughout the UK with great success. I have been a visitor to the home over the past three-plus years and note that during that time my respect for the management and carers has grown. This care home deserves having this report made public to those in charge, in appreciation of their valued service.

but during this difficult time, they have been extraordinary. It is so reassuring to know that my mum is in a safe, happy and comfortable environment. The communication from Primrose Lodge has been fantastic. Telephone and digital/facetime contact with relatives has been arranged. Nothing is too much trouble. I will always be grateful for the care, compassion, professionalism and optimism that abounds at Primrose Lodge. Care homes like this are only as good as the people who run them. This is an exceptional team and a fabulous place.

We all felt cared for and welcome. I never once heard a cross word or impatience with anyone. To see your loved one spend their last days happy is all anyone could wish for.

is too much trouble. I can thoroughly recommend it.

around if needed and nothing was too much trouble, we never felt we were being a ‘nuisence’.
This home should be outstanding and I highly recommend this home. Home from home, absolutely amazing.

at a local restaurant, a trip to the pantomime and a Christmas party to which everybody was invited. Even Santa showed up! It was probably the best Christmas my mum had had for quite a few years. Well done.

of trips out to varied locations and a Christmas meal (with families and guests) at a local pub.
The management are always accessible and willing to listen.
The home also benefits from 'The Friends of Primrose Lodge' who hold fundraising events during the year.

is that she can't always decide! It was very emotional for her to leave her home of 60 years and move into care but Primrose Lodge has made the transition so much easier than anticipated.

home to others needing care.

when appropriate and have encouraged my father to go into the sunny and friendly lounge.

The management staff offered my father the opportunity to move to a ground floor room when he became anxious about his room being on the second floor. This has been a successful move.

Visitors are made to feel welcome.