Care Homes Owned by Primula Care Ltd

Home always smells fresh and looks tidy and residents are happy and well cared for. This has been the case on every occasion I have been there.

Primrose Lodge is like one happy family. Everyone is so caring and helpful, my wife is very happy there and I'm so pleased I chose Primrose as her care home.

My 96-year-old mam attended daycare. She was very nervous as it was the first time she'd been out for two years on her own. The staff were very reassuring to her and us. We dropped her off at 10.30 am and picked her up at 4 pm. She'd had a wonderful time and was truly bright-eyed and happy. She loves it! The staff were above and beyond. Thank you, all of you.

Now my mum is clean, happy, fed well and smiles all the time. All the staff are great they take my mum to the beach, garden centre and she enjoys the music.

Absolutely fabulous Care Home. Lovely staff, great support, and lovely surroundings for everyone to enjoy. Plenty of entertainment to join in and loads of space to relax and enjoy. Rooms are a good size and have good facilities too.

Mum has been at Primrose Lodge for some ten months and has settled remarkably well. When I visit, the staff are always friendly and cheerful. The first thing I notice is how lovely Mum looks, as a lot of care has been given to her appearance, her clothes match and her hair looks nice. When I phone they have time to tell me how she is and will phone if there are any changes to her condition - this is particularly important as I live over 30 miles away. Mum's room is clean and bright and I know that she is well looked after. Thank you to all staff at Primrose Lodge.

Since moving to Primrose Lodge the staff have gone above and beyond to ensure Mum has settled and is physically and emotionally well. They have taken time to get to know her as a person and she has commented that since changing to this new care home she feels so much more like her old self. Staff are fun and caring about predigestion, always going over and above to ensure residents are valued safe and supported. I can’t thank them enough for all they have done for Mum in helping her to feel valued and understood as a person. I thoroughly recommend this home to others. Their practice during the current pandemic has both taken account of the impact on mental and physical health and has enabled us to visit her with social distancing and hygiene protocols in place.

May I refer to the care home Primrose Lodge in Southbourne, Bournemouth, whom I congratulate for their immediate reaction of the virus outbreak when immediately known by making the decision to closing the home to all visitors thus protecting their residents from day one. All their actions are I am glad to say being repeated throughout the UK. Not only did they protect their residents, but they also made the arrangements for entertaining the residents with musical and other types of entertainment by having outdoor entertainers visiting and entertaining through the windows and patio entrances. This I again note is now being copied by many homes throughout the UK with great success. I have been a visitor to the home over the past three-plus years and note that during that time my respect for the management and carers has grown. This care home deserves having this report made public to those in charge, in appreciation of their valued service.

I am writing this review in the midst of the covid-19 crisis. Times like this really challenge places like Primrose Lodge and it's usually when you get to see how well they really stand up to pressure and scrutiny. The team have been incredible. Primrose Lodge had exceeded my expectations before Covid, but during this difficult time, they have been extraordinary. It is so reassuring to know that my mum is in a safe, happy and comfortable environment. The communication from Primrose Lodge has been fantastic. Telephone and digital/facetime contact with relatives has been arranged. Nothing is too much trouble. I will always be grateful for the care, compassion, professionalism and optimism that abounds at Primrose Lodge. Care homes like this are only as good as the people who run them. This is an exceptional team and a fabulous place.

My husband spent the last ten months of his life in Primrose Lodge. I could not have wished for a better place for him to be. The care, love and compassion he received was way beyond my expectations. It truly was a home from home. The staff not only cared for him but for me and the rest of his family. We all felt cared for and welcome. I never once heard a cross word or impatience with anyone. To see your loved one spend their last days happy is all anyone could wish for.

I can't thank the staff enough for all their hard work and care to make my mother's 97th birthday party with the family so enjoyable. They are so patient and caring and do everything they can to make the residents comfortable and looked after. There is a lovely happy atmosphere at the home and nothing is too much trouble. I can thoroughly recommend it.

Facilities and safety/security are good. Staff and level of care are excellent. Maintenance is satisfactory but cleanliness is good. Food is unimaginative but of a satisfactory standard. Activities are patchy, but I understand this is because of staff shortage in this area at present.

This home should be outstanding and I highly recommend this home. Home from home, absolutely amazing.

This is the first month for my sister to go into a care home after 87 years independent living. We were both concerned about how she would cope going into a home. The staff could not have been nicer dealing with her concerns confirming that this was the right home for us.

December was a busy month for the home and Mum has settled in now and seems a lot happier. The staff 'went to town' with Christmas decorations and a busy programme for the residents, and also including their families, was planned. Entertainers were visiting virtually on a daily basis. A Christmas lunch at a local restaurant, a trip to the pantomime and a Christmas party to which everybody was invited. Even Santa showed up! It was probably the best Christmas my mum had had for quite a few years. Well done.

The home also benefits from 'The Friends of Primrose Lodge' who hold fundraising events during the year.

The manager was both welcoming and professional. The home is clean and there are lots of activities for the resident to participate in. The staff are kind and treat the residents with respect - they truly seem to care. Mother-in-law says the quality of food and choice is excellent - her only criticism is that she can't always decide! It was very emotional for her to leave her home of 60 years and move into care but Primrose Lodge has made the transition so much easier than anticipated.

I would recommend this care home to others needing care.

My father moved into Primrose Lodge as he was not really coping at home. Primrose Lodge has a lovely family atmosphere.

As soon as my father moved into Primrose Lodge, the experienced and caring staff recognised the care that he needed. The staff at Primrose Lodge have called in health professionals when appropriate and have encouraged my father to go into the sunny and friendly lounge.

The management staff offered my father the opportunity to move to a ground floor room when he became anxious about his room being on the second floor. This has been a successful move.

Visitors are made to feel welcome.

Primrose Lodge looked after my father with 5-star service. Nothing was to much trouble. Cannot praise enough. Amazing.