Primrose Lodge Southbourne

it! The staff were above and beyond. Thank you, all of you.

great they take my mum to the beach, garden centre and she enjoys the music.

have time to tell me how she is and will phone if there are any changes to her condition - this is particularly important as I live over 30 miles away. Mum's room is clean and bright and I know that she is well looked after. Thank you to all staff at Primrose Lodge.

fun and caring about predigestion, always going over and above to ensure residents are valued safe and supported. I can’t thank them enough for all they have done for Mum in helping her to feel valued and understood as a person. I thoroughly recommend this home to others. Their practice during the current pandemic has both taken account of the impact on mental and physical health and has enabled us to visit her with social distancing and hygiene protocols in place.

to say being repeated throughout the UK. Not only did they protect their residents, but they also made the arrangements for entertaining the residents with musical and other types of entertainment by having outdoor entertainers visiting and entertaining through the windows and patio entrances. This I again note is now being copied by many homes throughout the UK with great success. I have been a visitor to the home over the past three-plus years and note that during that time my respect for the management and carers has grown. This care home deserves having this report made public to those in charge, in appreciation of their valued service.

is too much trouble. I can thoroughly recommend it.

around if needed and nothing was too much trouble, we never felt we were being a ‘nuisence’.
This home should be outstanding and I highly recommend this home. Home from home, absolutely amazing.

home to others needing care.

when appropriate and have encouraged my father to go into the sunny and friendly lounge.

The management staff offered my father the opportunity to move to a ground floor room when he became anxious about his room being on the second floor. This has been a successful move.

Visitors are made to feel welcome.

family, are very pleased that we have found a home from home for our relative. Ps. You can have a late breakfast if you want to lie in!

during the last five months. In my opinion, this a miracle is due to the professional management and staff at Primrose who clearly have a great deal of knowledge, experience, and commitment in caring for the elderly.
Primrose Lodge feels like a “home”, a good atmosphere and visitors are warmly welcomed. The staff are always helpful and friendly and have excellent relationships with the residents. Regarding the facilities: the rooms, lounge, dining room are homely environments. The meals have choices, much of the food is homemade and very tasty. There is a varied and interesting activity programme and trips out. My father has benefitted greatly during the time he has been at Primrose.