42 St Catherine's Road, Southbourne, Bournemouth BH6 4AD
Primrose Lodge provides residential care in a quiet area near Bournemouth. Its location is ideal for those who wish to lead a relaxing lifestyle but is also ideally located close to local transport links.
Residents are encouraged to maintain a healthy and active lifestyle and can participate in various outings to the coast, wildlife and nature areas, and local tourist attractions.
With a spacious and welcoming interior and landscaped gardens, Primrose Lodge has a warm and comfortable atmosphere where residents and visitors are made to feel at home.
Group: Primula Care Ltd
Person in charge: Anita Collier (Manager)
Local Authority / Social Services: Bournemouth Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 60+.
Single Rooms: 19
Shared Rooms: 4
Rooms with ensuite WC: 21
Weekly Charges Guide: Personal Care Single from £600 (These prices are only a guideline, please contact Primrose Lodge Southbourne to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Primrose Lodge Southbourne: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.2 (maximum of 10) for Primrose Lodge Southbourne is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Primrose Lodge Southbourne in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.603 for Primrose Lodge Southbourne is calculated as follows: ( (98 Excellents x 5) + (54 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 156 Ratings = 4.603
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.62 Points relating to the number of positive Reviews for Primrose Lodge Southbourne is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 2 Reviews ÷ 5.4 Target = 0.370
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Primrose Lodge Southbourne has a Review Score of 8.2 (8.223) from 13 Reviews
Review submitted from a Postal Card by Leila W (Sister-in-law of Resident) on Thursday 8 June 2017. Relates to June 2017.
I'm happy with the care my brother-in-law receives. He is always well represented when I visit which varies each week. The meals look very tasty and he seems very happy. The staff are good and helpful with him and myself.
How likely would you be to recommend Primrose Lodge Southbourne? Extremely Likely
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Review submitted from a Postal Card by S B (Sister-in-law of Resident) on Monday 15 May 2017. Relates to May 2017.
My Sister-in-Law is very happy, she likes all the very kind staff. They speak very respectfully to everyone. There are activities most days and my Sister-in-Law is looking forward to her first outing at the end of the month. The manager and her staff are very approachable and understanding. We, the family, are very pleased that we have found a home from home for our relative. Ps. You can have a late breakfast if you want to lie in!
How likely would you be to recommend Primrose Lodge Southbourne? Extremely Likely
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Review submitted from a Website Submission by Stuart K (Son of Resident) on Thursday 12 January 2017. Relates to January 2017.
My father moved into Primrose Lodge when it was decided he was not coping living on his own. Prior to the move, he was having difficulties with his own personal care, eating problems, was depressed etc. From day one he had a new zest for life, was far more happy, contented, active and this has continued during the last five months. In my opinion, this a miracle is due to the professional management and staff at Primrose who clearly have a great deal of knowledge, experience, and commitment in caring for the elderly.
Primrose Lodge feels like a “home”, a good atmosphere and visitors are warmly welcomed. The staff are always helpful and friendly and have excellent relationships with the residents. Regarding the facilities: the rooms, lounge, dining room are homely environments. The meals have choices, much of the food is homemade and very tasty. There is a varied and interesting activity programme and trips out. My father has benefitted greatly during the time he has been at Primrose.
How likely would you be to recommend Primrose Lodge Southbourne? Extremely Likely
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Review submitted from a Postal Card by S R (Wife of Resident) on Friday 25 November 2016. Relates to November 2016.
Husband has been here four months - Settled in really well. Care is excellent - quick to contact professional medics when required and very attentive. Food is good - a very warm, comfortable home.
How likely would you be to recommend Primrose Lodge Southbourne? Extremely Likely
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Review submitted from a Postal Card by J B (Daughter of Resident) on Friday 25 November 2016. Relates to November 2016.
My dad has been here for a few weeks. Lovely friendly staff, nothing is too much trouble. Every day when we visit my dad, he's always smiling and having tea and cake and trying to laugh and has settled in very well. Any questions we ask are always answered.
How likely would you be to recommend Primrose Lodge Southbourne? Extremely Likely
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Review submitted from a Postal Card by B P (Resident) on Tuesday 7 June 2016. Relates to May 2016.
Primrose Lodge Southbourne is a warm and friendly environment that feels like home.
How likely would you be to recommend Primrose Lodge Southbourne? Extremely Likely
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Review submitted from a Postal Card by Doris S (Resident) on Monday 6 June 2016. Relates to May 2016.
I am happy at this home. Feels like home. Staff are great.
How likely would you be to recommend Primrose Lodge Southbourne? Likely
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Review submitted from a Postal Card by M G (Resident) on Monday 6 June 2016. Relates to May 2016.
The experience is extremely good. I am very pleased with the food and cleanliness. I am also very happy with the staff.
How likely would you be to recommend Primrose Lodge Southbourne? Extremely Likely
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Review submitted from a Postal Card by J H (Son of Resident) on Friday 3 June 2016. Relates to May 2016.
Very pleasant environment. Care very good. Always pleased to help.
How likely would you be to recommend Primrose Lodge Southbourne? Extremely Likely
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Review submitted from a Postal Card by J F (Friend of Resident) on Friday 3 June 2016. Relates to May 2016.
My friend has settled well at Primrose Lodge due to the caring family atmosphere. The staff are lovely and always welcome us warmly. The activities organiser does a very good job by arranging a number of fun outings and activities. The pretty garden, where residents can sit out, is a real bonus. Our friend has a number of medical problems and we are kept informed and involved in GP/hospital appointments. The standard of care is very good. Well done to all at Primrose Lodge.
How likely would you be to recommend Primrose Lodge Southbourne? Extremely Likely
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Review submitted from a Website Submission by Tricia R (Daughter of Resident) on Monday 30 May 2016. Relates to May 2016.
I cannot rate Primrose Lodge highly enough. My Father has been a resident since September 2014. He went in for a fortnight respite care whilst some work was being carried out on his bungalow and when the fortnight was up he asked if he could stay. The residents rooms are really nice, spacious and nicely furnished. The staff are amazing. So kind and caring. There is a very homely feel to Primrose Lodge. Staff are really welcoming to visitors/relations and are always available to talk anything over. The food is very good. I have been lucky enough to have tasted the home made cakes. No wonder my Dad has put on weight! He had an awful experience spending 4 weeks in hospital and it was touching how upset the staff at Primrose Lodge were, when he returned to them in a very poor state. I feel they treat the residents very much as individuals. They remind Dad when snooker or cricket is on television. Again I would be happy to recommend the home to anyone.
How likely would you be to recommend Primrose Lodge Southbourne? Extremely Likely
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Review submitted from a Website Submission by Lauren K (Sister of Resident) on Monday 25 April 2016. Relates to April 2016.
My brother is very happy at the home hes been there 5 yrs this year have no complaints whatsoever and would recommend this home to anyone. It is a home from home environment and all the residents seem happy.
How likely would you be to recommend Primrose Lodge Southbourne? Extremely Likely
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Review submitted from a Website Submission by Nivek (Nephew of Resident) on Monday 25 April 2016. Relates to April 2016.
Primrose Lodge Southbourne is a wonderful care home with a great community atmosphere. There is a great cross section of staff, male and female and mature and younger.
There are always events and activities planned and yet at no time are the resident's obligated if they don't wish.
The house is situated in beautiful well maintained grounds and there are communal pets and a fish tank, all things that I know the resident's take great pleasure from.
How likely would you be to recommend Primrose Lodge Southbourne? Extremely Likely
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1 Bed Vacancy
posted 27 Mar 2018
One vacancy available at this prestigious Residential Care Home situated in Southbourne in the beautiful county of Dorset which is dedicated to providing the best residential care for the elderly.
There are currently no awards/recognitions posted yet for Primrose Lodge Southbourne
There are currently no Care Home Idol entrants who have performed at Primrose Lodge Southbourne