Care Homes Owned by BCOP in West Midlands

The staff and care at Neville Williams are exemplary. They geniuenly care for all in their care and go beyond the call of duty. They take my father out to Mass + respond to all requests - even though my father is awkward! Nothing is ever a bother and I appreciate all that they do. I recommend this home to all - a loving and caring place.

On Saturday 15th August 2026, NHW called me to let me know they were getting my husband ready to go to the hospital, as he had a fever and was spitting out his antibiotics. They had sent for an ambulance. I dashed even as fast as I could. It was early and I did not have time for a cup of tea or breakfast. Luckily, I arrived while the ambulance was there. The nurse on duty saw how upset I was and made me a cup of tea. I was so grateful. She then said did you have time for breakfast, I said no. Lo and behold, she didn't go down to the kitchen and have them make me an egg sandwich, a packet of crisps, and a lemonade to take with me. As she was sure I would not get anything at the hospital. I was even welcomed with the kindness and thoughtfulness of the lovely nurse. Just one more wonderful experience from NWH. The entire staff, management, nurses, carers are second to none. Thank you all. P.S. My husband is back at NWH and is fine!

The care at Harvey House is very unique, before my father arrived here he was very ill unable to do anything for himself and stop eating. Since been at harvey house nearly 1 year he as improved so much his medical needs are still the same how ever he is eating a lot better a lot more upbeat and loves where he is, the managers staff the team are caring dad says its the best choice i made he is very happy the standards are very high well kept home always clean dad is always clean and is in need of nothing

When my first viewing of Robert Harvey took place I knew immediately after being allowed access through the reception doors that this was where I wanted my mum to be. I was with the sisters and as we glanced at each other I knew they too felt the same. Robert Harvey ticked all our boxes. Dementia friendly, nursing care, small enough. Meaning fewer carers and on the ground floor. The tour confirmed our first impressions. Mum has now been at Robert Harvey for four and a half years. She is settled and happy which makes us, her family happy. What I like is the visible commitment to improve. Opinions, suggestions and feedback is sought from residents and their family.

I cannot emphasize enough how happy I am with the care for my mum at Anita Stone Court. It is not that every single detail is always perfect but more importantly the staff are all so genuinely helpful, friendly and kind and if anything is asked for they get onto it immediately. I feel my mum is in really safe hands and I feel very grateful that we found such a loving place for her final chapter.

A really lovely place to be!

My brother has been at Anita Stone Court for 4 years. From the day he moved in he has been looked after well and I wouldn't change to any other home. The staff, clears and management are good. The management will do anything for you and really helpful. The management know our brother very good. Never had to complain about anything, the home is excellent and my brother loves it here.

My mom was with neville Williams for a few months she was in late stages of vascular dementia as soon as I walked in I knew it would be the best forever home mom could wish for after been in hospital so much mom moved in we were told we could make moms room her own and that's what we did we put pics on the walls of our family do mom could see us all of the time and lots of moms familiar ornaments and a clock it looked so lovely as for the carers nurses management cleaners everyone they were all amazing with mom and made us feel 100 percent welcome cheif even baked mom a cake for her birthday and the carers sang happy birthday sadly mom passed away nearly a week after her birthday I would like to thank neville Williams for the loving care they all gave mom in her last few months they were amazing and I would hesitate recommending them to anyone who needs a happy loving forever home for their loved ones thank you all at neville Williams that looked after mom your all amazing xxx

The love and care shown to my cousin was really appreciated. We were so pleased that we chose Robert Harvey House as it has been a home from home for him, even though he was adamant he didn't want to go into a home. We chose it as we visited a friend here for many years. The manager, care staff and nurse go above and beyond to be helpful.

My husband chose to end his days in Neville Williams House as we had already had a great experience with his mother. Sadly my husband was only there for a week before his days ended. During that period he felt comfortable, supported, valued, taken care of and given an enormous amount of dignity. Of course this meant that I could share these feelings and enjoy that time with him as a devoted wife and soul mate. We shared quality time together and that will always stay with me.

My mother became a resident here some 3 years ago. When she was transferred here at Robert Harvey Care Home, she was close to death after experiencing poor service at her previous care home. Since then my mother has been looked after in a most professional manner from all staff irrespective of their job description. Had it not been for their excellent work my mother would not be alive and will soon be celebrating her 103rd birthday.

I've found the quality of care for my father is more of a high standard with this manger and care manager. Always ready to help, approachable, concerns are addressed immediately. The staff are great, nurses are hard working and knowledgeable and my dad is well looked after.

The care home organised a valentines lunchtime meal recently. It was lovely and the decorations looked beautiful. Everyone at the home worked hard to make it a success and ensure everyone enjoyed it.

My wife went into the home some weeks ago (the most time we have been separated in 62 years of marriage). The carers in the home really do care and as I visit every day I feel very confident that I am leaving her in the best possible hands. As I usually stay during the lunchtime I cannot believe how wonderful the meals are and how considerate everybody is in helping those who have difficulty in eating.

My husband has been residing at Neville Williams for over 6 years. In that time I can honestly say his care has been outstanding. Both physically and mentally. I cannot praise all of the staff enough. They are like family. Thank you Neville Williams.

My Mother was a resident at Neville Williams House from Oct 2024 until Feb 2026 when very sadly she passed away. Mom was on Bluebell dementia unit. She had a lovely room which overlooked the beautiful garden, which we often walked around together. Mom settled fairly quickly onto the unit and the staff welcomed her and treated her with dignity and respect from the very first day she arrived. I was anxious and concerned about how mom would settle , however after the first few weeks mom settled really well and was cared for very well. As a family we visited regularly and we got to know all the staff who were kind and caring to her. Sadly she had a fall 3 weeks ago and was admitted to hospital. She had a very traumanitc time in hospital and we as a family chose for her to return to NW. The care she received in the last 3 weeks of her life was outstanding! All the staff treated her so well as if she was a member of there own family as well as supporting us. THANK YOU TO ALL

My husband has been a resident for nearly 6 months now, I am so glad he is there as all of the staff are fantastic, they always have a smile & say hello, & he is so well looked after. After caring for him myself for 2 1/2 yrs on my own, I now feel more relaxed & back to being his wife & not his carer. I can't recommend Anita Stone Court enough, everything about it is amazing. A big thank you to everyone there.

After mum was looked after in her own home it was with difficulty that we decided the time had come that mum needed residential care. All our anxieties and worries have been addressed. Mum is so happy here and continually entertained and treated as family. We cannot thank the staff enough for the care and love they show to mum.

The complete staff team worked together to make my friends stay as enjoyable and comfortable as possible.. I cannot thank this team enough.

I'm truly grateful for their kindness, professionalism, and support. They made a difficult transition so much easier, and I couldn't have asked for a better place for my dad!