Care Homes Owned by Hafod Care Homes

a natural with residents All staff go that extra mile to give my mom the best quality of life. Keep doing what you do, my family and I appreciate everything you all do

I had only put my buzzer on twice in that 12 hour shift. I complained about that member of staff. Subsequently, she was banned from being involved with anything to do with my personal care. She was a nasty piece of works. Otherwise, the home wasn't too bad of a place to be.

that the resident is getting the best care and supervision. She is happy in her surroundings and gets on well with everybody.
As a regular visitor, I too am made very welcome, and nothing is too much bother for the staff. I take our with me, and she is also made very welcome.

staff enough for their hard work.
Always made welcome when we visit with a cup of tea and they keep in touch by phone.

but was ignored. The nurse refused us access claiming I was aggressive and scared staff before Christmas and it was the first time my sister was without her family her son a paramedic was present. I did not once threaten or act aggressively, I just wanted the best for my sister. The Manager lied during the Best Interest meeting stating that I “shouted” at my sister - creating tension between the both of us, my sister is unable to speak! The consultant had to intervene and correct her, she cried every time when we left, not when we arrived.
This Care Home is inhumane and does not treat people equally. Individual staff do their best but the management is appalling. Your family deserves better.

about why I couldn’t visit. My father-in-law just wanted to see us and I know it was difficult due to COVID restrictions, however, when things opened up they made it very awkward to visit. He was very unhappy and became depressed. He was often other people’s clothes, unshaven and they even gave the wrong food. It was mashed up like a baby as they had the wrong diet written down for him. This was observed when my daughter was accidentally allowed up to his room, where she found him slumped in bed with food that looked like slops and his teeth were found moldy in a container. They lost his other teeth and broke three pairs of glasses. We are still waiting for the monies to be refunded.

person in this home was lovely - clearly it's more than a job for them. Thank you all for the care and support you gave my uncle and my family during a very difficult time. I would recommend this home to everyone.