Hafod Nursing Home

My mom is having the best quality care at Hafod House. Although she has sensory and mobility issues, she is happy, healthy and well fed. I love that there is always something going on, wether that be a singer, exercises having nails painted or a quiz.The events coordinator is an absolute gem, and is a natural with residents All staff go that extra mile to give my mom the best quality of life. Keep doing what you do, my family and I appreciate everything you all do

Everything at Hafod Nursing home was fine. However, the staff majority are from foreign countries and are used for cheap labour as opposed to quality. I felt awkward regarding having to ask for assistance at the home. The one time I was told off for putting my buzzer on every 5 minutes. The truth was I had only put my buzzer on twice in that 12 hour shift. I complained about that member of staff. Subsequently, she was banned from being involved with anything to do with my personal care. She was a nasty piece of works. Otherwise, the home wasn't too bad of a place to be.

As a regular visitor, I too am made very welcome, and nothing is too much bother for the staff. I take our with me, and she is also made very welcome.

This Care Home is inhumane and does not treat people equally. Individual staff do their best but the management is appalling. Your family deserves better.

My father-in-law was put in this home due to an emergency situation during COVID. From the very beginning, they did not do what they said they were going to do. They were very obstructive and even abusive at times both over the phone and face to face. They made out I was a trouble maker and even lied about why I couldn’t visit. My father-in-law just wanted to see us and I know it was difficult due to COVID restrictions, however, when things opened up they made it very awkward to visit. He was very unhappy and became depressed. He was often other people’s clothes, unshaven and they even gave the wrong food. It was mashed up like a baby as they had the wrong diet written down for him. This was observed when my daughter was accidentally allowed up to his room, where she found him slumped in bed with food that looked like slops and his teeth were found moldy in a container. They lost his other teeth and broke three pairs of glasses. We are still waiting for the monies to be refunded.