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Care Home Owned by Adept Care Homes Ltd in Leicestershire

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Adept Care Homes Ltd in Leicestershire

Only the locations & reviews in Leicestershire for Adept Care Homes Ltd are showing below.

View the details of all 7 locations (with 764 reviews) owned by Adept Care Homes Ltd

Adept Care Homes Ltd Locations in Leicestershire (1)

 - Browse 1 Care Home owned by Adept Care Homes Ltd in Leicestershire
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Moat House Care Home
New Road, Burbage, Hinckley LE10 2AW 
9.7 134 reviews
Moat House Care Home, Hinckley, Leicestershire
"From our initial contact - our enquiries were answered and many that we had not considered were explained. Through the arrival and settling…"   Read all 134 reviews
  • 101 Rooms
Location Type Care Home

Family-run Moat House Care Home offers award-winning affordable luxury in the beautiful conservation area of Burbage village, Leicestershire. Residents are cared for by the same friendly faces ... Read more about Moat House Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care

Adept Care Homes Ltd Reviews in Leicestershire (134)

9.8

Adept Care Homes Ltd has a Group Review Score of 9.8 (9.786) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Adept Care Homes Ltd must have a Review Score.

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Review of

Moat House Care Home

from Nina A (Daughter of Resident) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our initial contact - our enquiries were answered and many that we had not considered were explained. Through the arrival and settling in period all the staff have been excellent - cheerful, helpful and knowledgeable.
Reply from Michelle Chambers, Admissions Manager at Moat House Care HomeThank you so much for your kind feedback. We're delighted to hear that our team was able to answer your questions and support you right from the initial enquiry through to arrival and settling in. It's wonderful to know that the staff's cheerfulness, helpfulness, and knowledge made a positive difference to your experience. We truly appreciate you taking the time to share this and look forward to continuing to support you.
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Review of

Moat House Care Home

from Valerie F (Respite Resident) assisted by family/friend published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came as respite, settled in well and decided to stay.
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Review of

Moat House Care Home

from Dawn G (Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
More than met expectations felt comfortable from day 1. Very friendly staff and residents. Very good food.
Reply from Michelle Chambers, Admissions Manager at Moat House Care HomeThank you for your lovely review. We're so pleased to hear you felt comfortable from day one and enjoyed the friendly atmosphere and food. We truly appreciate your feedback.
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Review of

Moat House Care Home

from Margaret H (Niece of Resident) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my sisters viewed this care home initially 6 months ago and found it very comfortable and homely, with many different activities on offer, including hairdressers and chiropodists. When the time came for my aunt to have the need to be cared for, we didn't hesitate to show her what was on offer.
Her mind was very accepting of her new accommodation and she has been very happy there for the past 4 weeks.
Reply from Michelle Chambers, Admissions Manager at Moat House Care HomeThank you so much for your kind words and for taking the time to share your experience. We're delighted that you and your sisters felt welcomed when you first visited, and even more pleased that your aunt has settled in happily over the past few weeks. Creating a homely and supportive environment, with a variety of activities and services, is at the heart of what we do. It's wonderful to hear that this has made a positive difference for your family. Please don't hesitate to reach out if there's ever anything more we can do to support your aunt's comfort and wellbeing.
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Review of

Moat House Care Home

from D S (Nephew of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moat House has provided the safe and nurturing environment that my aunty needs. She moved in needing a bucketful of TLC and this is what she has received. It can be difficult to balance the emotional and physical support that a new resident needs and Moat House staff have achieved this.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care HomeThank you so much for your kind words. We're delighted to hear that your aunty has found the care, compassion, and support she needed at Moat House. It's a privilege to be part of her journey, and we'll be sure to share your lovely feedback with the whole team.
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Review of

Moat House Care Home

from Marina N (Friend of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really felt I needed to submit a review after visiting a friends relative in the last week.
I have to say I was completely bowled over when entering Moat House. I felt I was in a luxury Hotel, the quality, style and ambience was second to none. It really does have the wow factor. I was greeted by
a professional reception/ Team who booked me in for my visit.
I then went through the corridor to find my friends relative and was able to see some of the rooms en route which were spacious, bright and immaculate.
I was able to wander around the kitchen garden, with tables, sitting areas and is clearly tended and loved.
It was an enjoyable and refreshing visit to be in this lovely place.
Hats off to the team who were friendly and professional.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care HomeThank you so much for your kind and thoughtful review. We're absolutely delighted to hear that your experience at Moat House left such a positive impression. Creating a warm, welcoming and high-quality environment for our residents and their visitors is something we take great pride in, and it's wonderful to hear that came across during your visit. We'll be sure to pass on your lovely feedback to the team - it means a lot to all of us!
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Review of

Moat House Care Home

from David C (Son of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having to place my dad into respite care was one of the most difficult decisions I've had to make, especially given how poorly he has been. However, from the very beginning, the team at Moat house have made an incredibly hard situation so much easier to bear.
Every member of staff we've encountered
has been nothing short of wonderful-caring, compassionate, and genuinely dedicated to ensuring my father's needs are fully met. They've taken the time to understand him not just as a patient, but as a person. His medical and personal care have been handled with professionalism and real kindness, which has given us such a relief.
What has truly stood out, though, is the way they've supported him socially as well. They've made sure he stays engaged and connected, and that he never feels isolated or left out. That kind of attention to emotional and social wellbeing is something you can't put a price on.
I'm deeply grateful to everyone at Moat House for the respect, dignity shown to my Father
Reply from Maree Leadbeater, Marketing Manager at Moat House Care HomeThank you so much for your heartfelt review. We understand how difficult it can be to make the decision to place a loved one in care, and we're truly honoured that you entrusted us with your father's wellbeing. It means the world to us to hear that our team's compassion, professionalism, and dedication have made a difference during such a challenging time. We're especially pleased to know that he feels supported not only medically but also socially and emotionally - that's exactly the kind of care we strive to provide every day. Your kind words will be shared with the whole team at Moat House - thank you again for taking the time to share your experience.
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Review of

Moat House Care Home

from Kim S (Daughter-in-law of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moat House are wonderful. They are very caring and helpful. Two staff members stand out in particular. I cannot thank the staff enough for making a difficult, emotional decision to trust care to strangers.
The open air spaces with the garden and aviary make Moat House more like a park than a care home.
I would definitely recommend Moat House if you have to make this difficult decision.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care HomeThank you so much for your kind words and thoughtful review. We're truly touched that you felt supported during such an emotional decision, and we're so glad our team could help make the transition a little easier. It means a lot to hear that our garden and aviary brought comfort too - we'll be sure to pass your lovely feedback on to the team!
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Review of

Moat House Care Home

from Lisa U (Wife of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well what can I say about Moat House - one word excellent. My husband was treated with the upmost respect at all times. The staff are the best of the best - nothing was too much trouble. The care was second to none. Highly highly recommend.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care HomeThank you for taking the time to leave a review for Moat House Care Home. We are thrilled to hear you found our home to be excellent and that your husband was treated with the upmost respect. Thank you for any recommendations.
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Review of

Moat House Care Home

from S B (Daughter of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were looking for a care home for our mum who was relocating from North Devon and from the moment that my sister and I walked into the Moat House, we knew this was the place for mum. As we were shown around all the residents we saw were greeted by name with a "hello" and "how are you" and were treated
with respect. We were very lucky that mum actually wanted to be in a care home to be looked after, and have company. All the staff are fantastic, positive, caring and encouraging. With so many activities including outings mums days are full and happy. Mum has compared the Moat House with a warners hotel which is where she will be happily spending the rest of her days! Thank you all.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care HomeThank you for taking the time to leave a review for Moat House Care Home. We are thrilled to hear that you found our team to be fantastic, positive, caring and encouraging and our activities program to be full and varied. Thank you.
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Review of

Moat House Care Home

from P C (Daughter of Resident) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Most of the staff are very good with my mum but on occasions, she has looked dishevelled, hair not brushed and her fingernails dirty. I wonder then whether she's had a wash, shower, etc. Also, her room on occasion has looked unclean stains on the carpet including urine on one occasion. Also, her commode
was soiled on toilet seat. Also mum is paying a lot of money, it should be better.
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Review of

Moat House Care Home

from C C (Son-in-law of Resident) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Overall my experience has been disappointing. My wife comes home from seeing her mum and she has had to complain to staff and management. Moat Hours seems to be reactive as opposed to proactive when her mum first went into the home 2 years ago.
In December, she complained about the tiredness (lack
of) of her room, the stained carpet and the smell of urine (twice). When you complain something is done. There is a noticeable lack of staff compared to 2 years ago.
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Review of

Moat House Care Home

from S B (Friend of Resident) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It took a lot of persuasion to get my elderly and confused friend to go in to Moat House Care Home. She's only in for 2 weeks respite, but said she would like to return. She said it's a friendly place and loves the food.
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Review of

Moat House Care Home

from B H (Friend of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly neighbour is a resident for respite and is very pleased with the service that she is receiving.
She has told us that the food is excellent and that the staff are very friendly.
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Review of

Moat House Care Home

from V B (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad (an amputee) has been a Moat House resident for 18 months now. His needs can be complex and I feel the staff have taken the time to get to know him and deal with his care requirements with care and compassion, he has good banter with them and It really is home from home for him. nicely decorated,
a delicious daily menu ( we say 5 stars all-inclusive) and the most fabulous activities team organising daily activities and entertainment. I visit most days and always walk away knowing he is in the best place for him. Lucky to have the moat house on our doorstep.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care HomeThank you for taking the time to leave a review for Moat House Care Home. We are glad to know that you feel the team has taken the time to get to know your dad and provide care with compassion. Thank you.
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Review of

Moat House Care Home

from Julie H (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad lived in Moat House for six years and sadly passed away in March last year. He liked his own company and was very happy to stay in his room reading his daily newspaper, listening to his radio and watching TV. The staff at Moat House respected his decision and bought his meals to his room and
kept him regularly supplied with cups of coffee! Dad didn't really want to move into a care home, but he was impressed with Moat House and we both felt all his needs were met, he received the best care and more than anything he was treated as an individual.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care HomeThank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that he was impressed with Moat House and you all felt all his needs were met, receiving the best care and being treated as an individual. Thank you.
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Review of

Moat House Care Home

from T P (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Facilities are excellent and the staff can never do enough to help my dad. Very very happy with the care and service. He has now been in Moat House for around 3 months and is very settled there. There is very much a small community at the home and the staff are always friendly and willing.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care HomeThank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear you found our facilities to be excellent and you are very happy with the care and service. Thank you.
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Review of

Moat House Care Home

from J H (Wife of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management was very accommodating during the period that my husband was there for respite following a stay in hospital allowing me to increase the length of time he was there without fuss. The staff are all friendly and treat the residents with dignity even at difficult times. My husband has Parkinsons
which can be a roller coaster illness but staff were always patient even when he had an off day. Management always available which was a plus.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care HomeThank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that you found our team to be friendly, accommodating and to be treating our residents with dignity at all times. Thank you.
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Review of

Moat House Care Home

from T S (Brother of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To date, all expectations of the home have been met. All staff at all levels are very friendly and professional.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care HomeThank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that our home has met all your expectations and that you found our team to be friendly and professional.
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Review of

Moat House Care Home

from C S (Son of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came in for respite in April, she settled well under difficult family circumstances. The staff from top to bottom have been very caring and now we are confident enough to keep her at Moat House full-time.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care HomeThank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that your mum settled in well in her short stay at our home, so much so that you are confident enough to stay at Moat House full time. Thank you.
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Awards / Recognitions (16)

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