Care Home Owned by Adept Care Homes Ltd in Worcestershire

Reply from Michelle Chambers, Admissions Manager at Bowood Court Care HomeThank you so much for taking the time to share such a thoughtful review. We're truly delighted to hear that your mum - and your family - have felt supported and cared for since joining us at Bowood Court. Our team takes great pride in creating a welcoming, homely environment for every resident, and it's lovely to know that this has been your experience. We'll be sure to share your kind words with all the staff - from our carers to our housekeeping and activities teams - who will be so pleased to know their efforts made a difference. It's wonderful that you've enjoyed the activities and our outdoor spaces too, especially the budgerigar aviary! Thank you again for your trust and for being part of the Bowood Court family.

Reply from Michelle Chambers, Admissions Manager at Bowood Court Care HomeThank you so much for your kind words! We are thrilled to hear that you and your wife have had such a positive experience with our team. It's our mission to ensure that every resident feels cared for and valued, and we're glad to know that our staff has made you feel welcomed and supported. Your recognition of the efforts of our care, housekeeping, and laundry teams means a lot to us. We'll be sure to share your feedback with everyone, as it serves as great motivation to continue providing exceptional service.Thank you once again for taking the time to share your thoughts. If there's anything more we can do for you or your wife, please don't hesitate to reach out.

Reply from Michelle Chambers, Admissions Manager at Bowood Court Care HomeThank you so much for taking the time to share your heartfelt feedback about your mum's care at Bowood Court. We are truly grateful for your kind words and are delighted to hear that the care she has received has been exceptional.Your recognition of our teams efforts on those difficult days means a lot to us, and we will ensure that your feed back is shared with all the staff.We are so glad to hear that you can leave mum feeling reassured.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care HomeThank you for your kind words about our dedicated team and the care your sister receives at Bowood Court. It's wonderful to hear she feels happy, respected, and well looked after. We appreciate your feedback regarding the upstairs areas. Maintaining a clean and comfortable environment is a priority, and we are reviewing refurbishment plans, including carpets and window cleaning, to improve the space for residents and visitors. If you'd like to discuss anything further or meet our management team, we'd be happy to arrange a time. Thank you for your support, and we look forward to welcoming you again soon.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care HomeThank you for taking the time to leave a review for Bowood Court Care Home. We are so pleased to hear that you found our team to be friendly and very loving towards the residents. Thank you.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care HomeThank you for taking the time to leave a review for Bowood Court Care Home. We are thrilled to hear that you found our standard of care to be second to none and that your husbands needs are met at all times. Thank you.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care HomeThank you for sharing your feedback. We are truly sorry to hear about your and your Mother's negative experience at Bowood Court. The wellbeing and dignity of our residents are our top priorities, so it's disheartening to learn that you feel we fell short during your Mom's stay. We deeply regret that the issues you raised were not resolved to your satisfaction. We strive for high standards, and it's concerning that your Mum felt isolated, as we are committed to fostering an inclusive environment for all. We understand this has been a difficult time for your family, and we made several attempts to reach out to discuss your concerns but were unable to connect. Your feedback is incredibly important to us, and we will use it to improve our services and ensure that other families do not face similar challenges. If you would be open to it, we would still very much like the opportunity to speak with you directly to better understand your experience and how you feel we can continue to improve.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care HomeThank you for taking the time to leave a review for Bowood Court Care Home. We are so thrilled to hear that you feel our home has such a homely, warm feeling about it, the team are very friendly, very approachable and that everywhere is clean and fresh, with activities to join in with and get to know people. We are so pleased that you feel your husband has been made very welcome and that he has settled in well. Thank you for your recommendations.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care HomeThank you for taking the time to leave a review for Bowood Court. We are so pleased that you have found the team to be wonderful and caring and that you have found that nothing is too much trouble for the staff, sometimes under the most difficult of circumstances. Thank you.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care HomeThank you for taking the time to leave a review for Bowood Court Care Home. We are so pleased to hear that on arrival, the team gave you a warm welcome and that you could join us for our Mother's Day lunch. Thank you for your kind words.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care HomeThank you for taking the time to leave a review for Bowood Court Care Home. We are so pleased to hear that you found our home to be a lovely, bright and happy place to visit. Thank you.