Family-run Moat House Care Home offers affordable luxury living in the beautiful conservation area of Burbage village, Leicestershire.
Residents are cared for by the same friendly faces with a well-trained team who ensure high standards of residential, day care and dementia care in a comfortable, caring and compassionate environment.
Wellbeing and happiness is at the heart of the home and dedicated activity coordinators provide residents with a daily fun, engaging and stimulating social programme designed to encourage a fulfilled, happy and enriched life. In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, Moat House residents frequently get out and about on day trips to places of local interest.
Well-equipped facilities include spacious, tastefully decorated en-suite bedrooms, a cinema, a traditional pub, hair salon, and lifestyle kitchens where residents are encouraged to assist with everyday tasks such as making a cup of tea or laying the table for dinner. Tasty home-cooked meals are served in dining rooms, which overlook the attractive gardens.
Set amidst two acres of mature trees, Moat House has beautiful sensory gardens with an aviary, patio seating area, water feature as well as a relaxing spinney moat walk.
Group: Adept Care Homes Ltd
Person in charge: Nicky French (Home Manager)
Local Authority / Social Services: Leicestershire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 59 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Parkinson's Disease
Admission Information: Non smokers. Ages 60+.
Single Rooms: 59
Rooms with ensuite WC: 59
Weekly Charges Guide: Personal Care Single £780 – £895 (These prices are only a guideline, please contact Moat House Care Home to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Moat House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.9 (maximum of 10) for Moat House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 44 Reviews over all time. This Average Rating is also the rating value for Moat House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.876 for Moat House Care Home is calculated as follows: ( (463 Excellents x 5) + (59 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 525 Ratings = 4.876
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Moat House Care Home is based on 23 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 23 Reviews ÷ 11.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Moat House Care Home has a Review Score of 9.9 (9.876) from 44 Reviews
Review submitted from a Postal Card by Jennifer H (Resident) on Wednesday 18 April 2018. Relates to March 2018.
Lovely rooms and garden which is well maintained. Caring staff who take time to interact with residents. Lots of activities for residents. Friends and relatives always welcome. Good range of other services on site.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by S F (Daughter of Resident) on Monday 15 January 2018. Relates to January 2018.
The family are happy with the care given to my mother, she is happy to be at Moat House Care Home. Everyone including maintenance staff and cleaners are always so cheerful and helpful. The activities staff are great with the way they encourage participation, making activities fun.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by M B (Daughter of Resident) on Friday 8 December 2017. Relates to October 2017.
Moat House is a clean, homely place with very friendly and helpful staff. The excellent care provided exceeds our expectations. We are kept informed of mums health and welfare by phone or on visits the organised events, clubs and outings help mum keep busy and stimulated. The catering provides a varied menu of good food mum has never expressed a desire to return to her own home.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by C W (Friend of Resident) on Tuesday 14 November 2017. Relates to October 2017.
The staff were all very good to my friend and cared for her a lot. Some even came in to see her when she was in her last hours and they were off shift.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by Hazel S (Friend of Resident) on Wednesday 8 November 2017. Relates to October 2017.
My neighbour aged 93 moved into this care home for a trial period of 3 weeks and has now decided to live there permanently. She is very happy there and has made friends. She now joins in with the activities and is very well looked after. All the staff are very pleasant and can't do enough for her. I am very impressed.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by S W (Friend of Resident) on Wednesday 8 November 2017. Relates to October 2017.
The whole environment is welcoming, happy and safe. My friend was in for 4 and a half years starting downstairs then had to be moved upstairs when her dementia go too bad. All the staff on both floors were outstanding!! They were so caring and friendly and treated her with kindness and respect. She had and very happy time here and I would recommend Moat House to anyone.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by Jamie S (Son of Resident) on Wednesday 25 October 2017. Relates to October 2017.
I am a regular visitor to Moat House. I generally attend open days, coffee mornings and Saturday coffee shop. I always find the staff very polite and the management always goes out of their way to help and no question is ever too much trouble to answer no matter how busy they are.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Website Submission by Xavier L (Great-Nephew of Resident) on Saturday 14 October 2017. Relates to March 2017.
My great auntie went into the home for a few months following a physical health setback and the experience for her was brilliant.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by Andrew F (Son of Resident) on Tuesday 10 October 2017. Relates to September 2017.
After having a new hip at 84 years old, my mother was not happy to return home, with the cottage she lives in not having good stairs, toilet etc... We decided to let mum stay at Moat House. Wow! Such a great place to recover for a month, she stayed and loved her time there, the standard of care was beyond our expectations, staff 100% fantastic and that's all the staff. Her recovery gave her confidence and has made her ready for all the challenges ahead of her. Many thanks.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by Roy C (Brother of Resident) on Tuesday 10 October 2017. Relates to October 2017.
Everything is always very clean and tidy and the staff are very helpful and friendly.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by Steve C (Nephew of Resident) on Tuesday 10 October 2017. Relates to October 2017.
All staff have been very helpful and friendly. Nothing is too much trouble and they are always happy to help. A very enjoyable experience for my Uncle.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Website Submission by Helen F (Daughter-in-law of Resident) on Friday 6 October 2017. Relates to September 2017.
My mother-in-law somewhat reluctantly went to Moat House for convalescent care following a hip replacement. Right from the start, her view of care homes was changed completely. Moat House was more like being in a good quality hotel! The care was absolutely excellent - caring without being intrusive or overpowering. Food of a very high standard, and they actually listened to what she wanted, especially concerning portion size!
There were plenty of social activities available, should she have chosen, and definitely allowing for residents being lively and interested, rather than jollying them along like children or holiday camp residents.
She wouldn't be afraid to go back, should the need ever arise.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Website Submission by Daniel L (Grandson of Resident) on Thursday 5 October 2017. Relates to October 2017.
My grandad has been here for 2 years and loves it, especially the fantastic activities. He says the food is lovely and staff are fantastic and caring.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Website Submission by Cathy J (Daughter of Resident) on Tuesday 26 September 2017. Relates to September 2017.
My mother has been a resident at Moat House for the last six months and in that time, her care has been exemplary. I cannot thank the care team enough, for their patience, kindness and knowledge to keep her well and happy. I enjoy visiting daily as it feels like a home from home, everyone's so friendly and I see the high quality in care is constant. The surroundings are very pleasant, beautiful gardens, trees and in the centre of the village for walks, church, lunch and places to visit. My mother has her own garden area from her room, which she loves. Food excellent, with choice. Lots of activities to take part in, the place buzzes with positivity. The building is maintained to a high standard, plus they are very accommodating in how you would like your room arranged, furnished. We have also viewed other homes and more expensive locally. Highly recommend.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Website Submission by Catherine S (Daughter of Resident) on Tuesday 26 September 2017. Relates to October 2016.
Staff are attentive and professional. My father enjoys the company of the staff and feels very content at Moat House. He is still very much able to maintain his independence and personal choices but feels safe during the night and at times when he is tired knowing staff are always available to support him. As a family we can visit any time and take him out. Staff always ensure he is ready to go. They also arrange appointments such as eye, ear tests and GP visits. This all helps to give us peace of mind that his health is being monitored.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by Janet F (Resident) on Thursday 14 September 2017. Relates to September 2017.
After having a hip replacement operation I needed 24/7 care on being discharged.
I am 84 years old and live alone.
I knew I wouldn't be able to manage because I have to use crutches.
I booked myself into Moat House and it's the best thing I could have done.
I have been cared for in the most professional manner from top management to the care assistants, cleaners, kitchen staff.
If you are looking for 5-star hotel treatment for yourself or a family member, Moat House is the one.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by M T (Son of Resident) on Thursday 31 August 2017. Relates to August 2017.
From the initial interview/viewing prior to mother's entry, to her departure, she was treated with great respect and care from all the staff at Moat House.
Being a very independent woman, mother found relying on other people difficult to accept at first, but the staff allowed her to have some independence, which added to her happiness.
The atmosphere created at Moat House by the surroundings, the lack of odours so often found in other care homes, and above all the quality of staff makes Moat House a wonderful place to live.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by Benjamin P (Son of Resident) on Friday 18 August 2017. Relates to August 2017.
My mother moved into Moat House Care Home several years ago. She died in February 2017 aged 92 years. My sister visited several times each week and I visited periodically. We found the staff very caring, supportive and friendly. My mother was very happy there. The staff cried as the hearse left for my mothers funeral. Very moving. Well done and thank you.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by S D (Granddaughter of Resident) on Thursday 17 August 2017. Relates to July 2017.
The friendship and care my grandmother and us, her family, have received over the last year has been exemplary. Particularly during her last week and days before her passing.
Thank you.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by Patricia T (Daughter of Resident) on Thursday 17 August 2017. Relates to July 2017.
Nothing was ever too much trouble and the fact that the staff were able to make mum comfortable, hourly in her last days, in her own room and not carted off to hospital meant so much to us all, as it fulfilled her wishes.
Family on 24-hour vigil were always offered food and drink which was so appreciated.
A truly caring care home.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by Sylvia B (Daughter of Resident) on Thursday 10 August 2017. Relates to August 2017.
Mum moved to Moat House 12 months ago. She has been living in care homes since March 2011. This is our third home with the previous two left due to poor care, attitude and standards. Since moving to Moat House the care and home is 200% better than experienced previously. Excellent staffing levels, care and support to relatives as well as the residents. One word "outstanding".
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by A M (Daughter of Resident) on Tuesday 1 August 2017. Relates to July 2017.
My mother was a resident at the Moat House for just over one year. Overall I was very happy with the care she received. Unfortunately, with advancing dementia, Mum was reluctant to participate in activities and didn't really appreciate the food.
When I visited at meal times I was always impressed with the standard of the food. As I visited the home most days I got to know staff very well and was generally very impressed. I am very grateful to the Moat House for the care my mother received in the last few weeks of her life. All carers showed compassion and made it possible for my mother to die in the restful, calm environment of a care home, rather than a busy hospital.
How likely would you be to recommend Moat House Care Home? Likely
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Review submitted from a Website Submission by Matthew S (Great-Nephew of Resident) on Tuesday 9 May 2017. Relates to December 2016.
My great aunt and great uncle have both stayed at Moat House in the past few years. Sadly my aunt passed away in 2015, but as she was so well looked after and seemed to enjoy her time there so much, as a family we thought it was just the place for my great uncle to stay after he had a fall recently until he recovered. They both really liked the staff who are all lovely and were able to make lots of new friends and were able to retain a lot of independence despite their need for care. All in all, I think it's a wonderful home and would highly recommend it. Every time I visited either of them I always felt it was a very welcoming place and the quality of care was excellent.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Website Submission by Derek S (Nephew of Resident) on Monday 13 February 2017. Relates to February 2017.
Moat House provides a safe and homely environment. The staff are attentive and have worked hard to make my Aunty feel settled during a turbulent time for her. Eating adequately is a big issue for my Aunt and the staff have been caring and supportive in their approach. The variety and availability of food is top class - nothing seems to be too much trouble.
There is a wide range of activities which residents are encouraged to participate in - we haven't yet visited the pub, but I am sure that will be on the agenda soon.
The administrative staff were helpful in making arrangements for moving into Moat House and were able to provide reassurance. In our situation, they worked hard to provide a quick solution in a crisis situation.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by J C (Granddaughter of Resident) on Tuesday 7 February 2017. Relates to January 2017.
I visit Nan weekly at different times on different days. Every time I go, there is always an activity going on where staff are the 'heart and soul' leading and supporting residents in participation. Staff are always bright and cheery, flexible and accommodating. I often join Nan for dinner and they are very tasty meals. I would like to put my name down for a room, please?
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by Pauline L (Daughter of Resident) on Thursday 2 February 2017. Relates to January 2017.
Our mothers care review was excellent, went into all the needs she requires.
The staff are very caring in every way.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Website Submission by Alison S (Niece of Resident) on Wednesday 18 January 2017. Relates to January 2017.
The staff are always really pleasant and friendly and my uncle is well cared for and happy. Every time we visit, Moat House is clean and tidy and all the residents are happy and comfortable. The rooms are a good size and the en-suite facilities well designed to meet the resident's needs. We particularly like the well designed communal areas but especially like the 'Memory Box' containing items personal to my uncle.
It is such a good idea to have meaningful items around to personalise his environment.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by J H (Son of Resident) on Thursday 1 December 2016. Relates to November 2016.
Lovely and caring environment. Lovely location.
Smiling, happy staff despite major challenges.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by E E (Daughter of Resident) on Friday 7 October 2016. Relates to September 2016.
Moat House does an excellent job of providing enjoyable activities for residents and is always responsive to suggestions.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by Julia E (Daughter of Resident) on Wednesday 10 August 2016. Relates to July 2016.
My parents have been cared for now for a few months. Nothing is too much trouble and myself and family are always made to feel at home. As we have young grand children the aviary and gardens are always popular to visit. We recently had a family birthday party in the 60's kitchen.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by C T (Daughter of Resident) on Wednesday 10 August 2016. Relates to July 2016.
From the initial enquiry every effort was made to make my parents and family part of the Moat House experience. They quickly settled in with support from all the staff. Despite difficult times with my mother the staff remain professional and involve family in decisions to be made. Records can be accessed at anytime. 24 hour access to the home helps due to the distance I have to travel to the home. All staff including cleaners, cooks and care staff appear friendly to both my parents and family. The grounds are a delight to walk round.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by Pat M (Friend of Resident) on Wednesday 10 August 2016. Relates to July 2016.
I have visited a close friend in Moat House for the past five years. She had Alzheimer's disease and needed a great deal of support. The final 2 years of her life - she died recently - were spent in the dementia unit. It is hard to find words to express how wonderful the staff were. They understood dementia so well and gave her so much individual attention. The home was always spotlessly clean and always smelt fresh. During my friends final days, they cared for her lovingly and with great patience as well as supporting her friends and family. She was fortunate indeed to have chosen Moat House.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by D M (Son of Resident) on Wednesday 3 August 2016. Relates to July 2016.
The Moat House team cared for my mother for the final 10 1/2 years of her life. During this time they were always attentive to her needs and made her feel at home. Many facilities for entertainment exist at the home and although she didn't really participate a full diary of events was offered to while away the hours. With our families and careers to attend to, my brothers and I were grateful to the staff for their dedication and also took comfort from the knowledge that mother was safe and as happy as she could be, since the loss of my father.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by Hazel (Resident) on Wednesday 27 July 2016. Relates to July 2016.
Apprehension was soon dispelled after arrival. Any requests are attended to without any fuss or argument. Staff especially friendly and accommodating. ample food, nicely presented.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by Wendy L (Daughter of Resident) on Tuesday 14 June 2016. Relates to June 2016.
I would like to commend all the staff at Moat House Care Home for the way they are looking after my dad, who has now been a resident for eight months as he is suffering from Alzheimers. From the management and office and reception staff, through to the team of carers, activities organiser, the laundry, kitchen, cleaners and maintenance staff. Between them they provide a caring, compassionate and respectful environment, which is second to none. There is always someone available to speak to and requests are actioned immediately, whether that is bringing a cup of tea, help in the bathroom, requesting a visit from the doctor or help with paperwork. They always have time for you and nothing is too much trouble. Moat House has a busy activities schedule and provides varied musical entertainment on a regular basis, which my dad particularly enjoys and, although he struggles with his memory, it is amazing to see him singing along to old songs, which can make him laugh and sometimes cry. It is very stimulating and I can see that he enjoys it greatly. His spirits are always lifted after singing. I would like to thank all at Moat House for making what is a very difficult time of my dad's life the best it could possibly be.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Website Submission by Jeanette F (Relative of Resident) on Friday 10 June 2016. Relates to May 2016.
I am really impressed with both the level of care and the facilities available to the residents. Our granddad seems happy and content with his life here. He always has a new story to tell and has made friends with the other residents.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by A Y (Daughter of Resident) on Friday 3 June 2016. Relates to May 2016.
Moat House is well run, high end accommodation for all needs. It cares for able bodied, well aged residents up to and including dementia and end of life residents. The staff are well trained, empathetic and caring. The accommodation is new, modern, well kept and very well maintained. My mother has always been treated with the utmost care and respect. I have also been accorded the same care and attention at all times.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by Robert T (Son-in-law of Resident) on Tuesday 31 May 2016. Relates to May 2016.
103 year old mother-in-law is quite a new resident but we have been impressed time and again how the staff are so caring and helpful and attentive. When learning about the home before deciding it was suitable for her, all that we were told the home and staff would do/provide some things sounded too good to be true, but our experience now that she is here is that it was all true and even better in some ways. Moat House is absolutely super and we have no misgivings at all about our decision for her to come here.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by C B (Granddaughter of Resident) on Wednesday 18 May 2016. Relates to January 2016.
My grandmother was cared for with love, thoughtfulness and kindness. Doctors were called when needed and she developed good friendships whilst at Moat House. In her last month at Moat House. The management kindly invited the whole family for Christmas lunch so nine of us celebrated together at Moat House. This kindness will give us such happy memories of her time there.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Website Submission by Ann-Charlotte H (Granddaughter of Resident) on Friday 6 May 2016. Relates to May 2016.
I am happy to recommend Moat House, and have done on more than one occasion. Every time I visit the atmosphere is friendly and the care given is consistently outstanding. It is all smiles from staff as well as residents whenever we are there but most importantly, Granddad is happy living there.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Postal Card by J M (Daughter of Resident) on Wednesday 25 November 2015. Relates to October 2015.
Our experience since my mother was moved to a care home following ill health has been very good. We know she is being looked after well in a warm and safe environment. She now has the opportunity to have a more active life as there are activities provided everyday. She has company from both carers and other residents, is fed well and does not have to worry anymore about being safe.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Website Submission by Judith B (Daughter of Resident) on Wednesday 18 November 2015. Relates to November 2015.
We are extremely happy with the care given to our father aged 91 years who had to go into Moat House after a spell in hospital. The staff are very caring and thoughtful and are keen to help him to walk as well as he can after his hospitalisation. He is very happy there and has some new friends which is so important. He absolutely enjoys the food which looks and tastes great and is served in one of the well appointed dining rooms - the chairs to the table have 2 casters to help with getting in and out, which I found most helpful when visiting recently. Dad can take part in social events is he wants to and there is even a bar and cinema which he can go to in the complex, not bad eh? The most important thing is that there is someone keeping a kindly eye on him and giving him the care and support he needs, I have met staff of all levels and they have all been very attentive and courteous to dad and to me when visiting.
The room he is in is like a modern hotel room with en suite, it is light and airy and dad can have his own bits and pieces around him without having to worry about anything. If he wants to he can sit outside (on the occasional sunny day). We live some way away and so it is such a relief to know that he is in such good hands and to know that we can phone anytime for feedback on how he is doing and also to discuss Drs or hospital appointments. The staff are excellent at ensuring he is ready if I have to collect him to take him to hospital which they have to do regularly. Another small thing but so important to dad is that there is a regular person who visits to look after his feet and to help with corns bunions etc. This sort of attention to detail makes such a big difference.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Website Submission by Joe L (Grandson of Resident) on Wednesday 18 November 2015. Relates to November 2015.
Moat House is a genuinely wonderful care home which sets a very high standard for any other care homes in the area to live up to.
I have been thoroughly impressed with the building, all of the facilities on offer (and there are many, including an old fashioned pub and a cinema!) as well as the care service at Moat House. More importantly than all of the above though is the fact that my 92 year old Granddad is happy there. He has always been a very sociable chap and he has made many new friends, not only with the other residents but with the staff as well.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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Review submitted from a Website Submission by Janet J (Daughter of Resident) on Friday 4 September 2015. Relates to August 2015.
My father was a resident for 5 months, during his stay he was treated with the utmost dignity by all the staff. We were continually informed of any health or well being issues. The compassion and care shown to my father at the end of his life was outstanding, as was the well being of myself and my family. I will never be able to thank them enough.
How likely would you be to recommend Moat House Care Home? Extremely Likely
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February 2018
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November 2015
Recipient: Moat House Care Home
Date: Wednesday 11 Nov 2015
September 2015
July 2015
Recipient: Moat House Care Home
Date: Monday 13 Jul 2015
September 2014
Job Title: Hospitality Manager
Joined: 2017
Description:
“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Moat House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”
Job Title: Falls Risk Manager
Joined: 2010
Description:
“I meet with our new residents to assess their mobility and potential falls risk. My role is unique as I don’t know of any other care homes that employ a qualified physiotherapist. I’m able to make a genuine difference by really getting to know our residents individual needs.”
Job Title: Home Manager
Joined: 2012
Description:
“I’ve worked in care for over 34 years with the last 6.5 at Moat House. So, I know Moat House is a very special place loved by all who live and work here. My focus is to continue to recruit and mentor our amazing team. This ensures our residents receive great care and are able to live life as they choose.”
There are currently no Care Home Idol entrants who have performed at Moat House Care Home
