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Moat House Care Home

New Road, Burbage, Hinckley, Leicestershire LE10 2AW
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Welcoming caring and jolly staff. The regular entertainment is a lovely tonic for the residents.Evelyn P(Daughter-in-law of Resident/Service User)
Moat House Care Home, Hinckley
Caring staff who take time to interact with residents. Lots of activities for residentsJennifer H(Resident / Service User)
Moat House Care Home, Hinckley
The whole environment is welcoming, happy and safe.S W(Friend of Resident/Service User)
Moat House Care Home, Hinckley

Family-run Moat House Care Home offers award-winning affordable luxury in the beautiful conservation area of Burbage village, Leicestershire.

Residents are cared for by the same friendly faces with a well-trained team who ensure high standards of residential, daycare and dementia care in a comfortable, caring and compassionate environment.

Wellbeing and happiness is at the heart of the home and dedicated activity coordinators provide residents with a daily fun, engaging and...  

Care Provided by Moat House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,460 - £1,520N/A
Residential Dementia Care£1,350 - £1,520N/A

Respite stays are subject to availability and minimum stay.

Contact Moat House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paul Bundyford (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (101)
  • Single Rooms with ensuite Wet Room (101)

Moat House Care Home Reviews (136)

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9.7

Moat House Care Home has a Review Score of 9.7 (9.708) out of 10, based on 23 reviews in the last 2 years. Over all time Moat House Care Home has 136 reviews.

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Showing 136 reviews matching selected criteria
Review from D S (Daughter of Resident) published on 22 June 2026 Submitted via Website
Overall Experience

Excellent care provided, carers and medical staff exceptional. Dropped a star just because there was a feeling once resident deceased, management became quite uninterested in us. Unresponsive to emails. I guess because we were not paying anymore. Which I guess it's a business at the end of the day.

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Review from A N (Son of Resident) published on 29 May 2026 Submitted via Postal Card
Overall Experience

Sadly, we lost my mum in late January 2026; as a result, we had to bring my dad back to live with us. After 8 weeks, we realised we had become carers. We started looking at residential care homes to look after him. My dad was struggling with his loss; he didn't want to go to a home. Having looked at homes, we decided the Moat House was the best for his needs. He is now coping much better. Thanks.

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Review from Nina A (Daughter of Resident) published on 10 February 2026 Submitted via Postal Card
Overall Experience

From our initial contact - our enquiries were answered and many that we had not considered were explained. Through the arrival and settling in period all the staff have been excellent - cheerful, helpful and knowledgeable.

Reply from Michelle Chambers, Admissions Manager at Moat House Care Home

Thank you so much for your kind feedback. We're delighted to hear that our team was able to answer your questions and support you right from the initial enquiry through to arrival and settling in. It's wonderful to know that the staff's cheerfulness, helpfulness, and knowledge made a positive...  

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Review from Valerie F (Respite Resident) published on 27 January 2026 Submitted via Postal Card
Overall Experience

Came as respite, settled in well and decided to stay.

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Review from Dawn G (Resident / Service User) published on 23 January 2026 Submitted via Postal Card
Overall Experience

More than met expectations felt comfortable from day 1. Very friendly staff and residents. Very good food.

Reply from Michelle Chambers, Admissions Manager at Moat House Care Home

Thank you for your lovely review. We're so pleased to hear you felt comfortable from day one and enjoyed the friendly atmosphere and food. We truly appreciate your feedback.

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Review from Margaret H (Niece of Resident) published on 25 September 2025 Submitted via Postal Card
Overall Experience

Myself and my sisters viewed this care home initially 6 months ago and found it very comfortable and homely, with many different activities on offer, including hairdressers and chiropodists. When the time came for my aunt to have the need to be cared for, we didn't hesitate to show her what was on offer. Her mind was very accepting of her new accommodation and she has been very happy there for the past 4 weeks.

Reply from Michelle Chambers, Admissions Manager at Moat House Care Home

Thank you so much for your kind words and for taking the time to share your experience. We're delighted that you and your sisters felt welcomed when you first visited, and even more pleased that your aunt has settled in happily over the past few weeks. Creating a homely and supportive environment,...  

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Review from D S (Nephew of Resident) published on 1 July 2025 Submitted via Website
Overall Experience

Moat House has provided the safe and nurturing environment that my aunty needs. She moved in needing a bucketful of TLC and this is what she has received. It can be difficult to balance the emotional and physical support that a new resident needs and Moat House staff have achieved this.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you so much for your kind words. We're delighted to hear that your aunty has found the care, compassion, and support she needed at Moat House. It's a privilege to be part of her journey, and we'll be sure to share your lovely feedback with the whole team.

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Review from Marina N (Friend of Resident) published on 27 June 2025 Submitted via Website
Overall Experience
Really felt I needed to submit a review after visiting a friends relative in the last week.
I have to say I was completely bowled over when entering Moat House. I felt I was in a luxury Hotel, the quality, style and ambience was second to none. It really does have the wow factor. I was greeted by a professional reception/ Team who booked me in for my visit.
I then went through the corridor to find my friends relative and was able to see some of the rooms en route which were spacious, bright and immaculate.
I was able to wander around the kitchen garden, with tables, sitting areas and is clearly tended and loved.
It was an enjoyable and refreshing visit to be in this lovely place.

Hats off to the team who were friendly and professional.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you so much for your kind and thoughtful review. We're absolutely delighted to hear that your experience at Moat House left such a positive impression. Creating a warm, welcoming and high-quality environment for our residents and their visitors is something we take great pride in, and it's...  

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Review from David C (Son of Resident) published on 27 June 2025 Submitted via Website
Overall Experience
Having to place my dad into respite care was one of the most difficult decisions I've had to make, especially given how poorly he has been. However, from the very beginning, the team at Moat house have made an incredibly hard situation so much easier to bear.
Every member of staff we've encountered has been nothing short of wonderful-caring, compassionate, and genuinely dedicated to ensuring my father's needs are fully met. They've taken the time to understand him not just as a patient, but as a person. His medical and personal care have been handled with professionalism and real kindness, which has given us such a relief.
What has truly stood out, though, is the way they've supported him socially as well. They've made sure he stays engaged and connected, and that he never feels isolated or left out. That kind of attention to emotional and social wellbeing is something you can't put a price on.

I'm deeply grateful to everyone at Moat House for the respect, dignity shown to my Father

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you so much for your heartfelt review. We understand how difficult it can be to make the decision to place a loved one in care, and we're truly honoured that you entrusted us with your father's wellbeing. It means the world to us to hear that our team's compassion, professionalism, and...  

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Review from Kim S (Daughter-in-law of Resident) published on 27 June 2025 Submitted via Website
Overall Experience
Moat House are wonderful. They are very caring and helpful. Two staff members stand out in particular. I cannot thank the staff enough for making a difficult, emotional decision to trust care to strangers.
The open air spaces with the garden and aviary make Moat House more like a park than a care home.

I would definitely recommend Moat House if you have to make this difficult decision.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you so much for your kind words and thoughtful review. We're truly touched that you felt supported during such an emotional decision, and we're so glad our team could help make the transition a little easier. It means a lot to hear that our garden and aviary brought comfort too - we'll be sure to pass your lovely feedback on to the team!

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Review from Lisa U (Wife of Resident) published on 17 June 2025 Submitted via Postal Card
Overall Experience

Well what can I say about Moat House - one word excellent. My husband was treated with the upmost respect at all times. The staff are the best of the best - nothing was too much trouble. The care was second to none. Highly highly recommend.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are thrilled to hear you found our home to be excellent and that your husband was treated with the upmost respect. Thank you for any recommendations.

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Review from S B (Daughter of Resident) published on 11 April 2025 Submitted via Postal Card
Overall Experience

We were looking for a care home for our mum who was relocating from North Devon and from the moment that my sister and I walked into the Moat House, we knew this was the place for mum. As we were shown around all the residents we saw were greeted by name with a "hello" and "how are you" and were treated with respect. We were very lucky that mum actually wanted to be in a care home to be looked after, and have company. All the staff are fantastic, positive, caring and encouraging. With so many activities including outings mums days are full and happy. Mum has compared the Moat House with a warners hotel which is where she will be happily spending the rest of her days! Thank you all.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are thrilled to hear that you found our team to be fantastic, positive, caring and encouraging and our activities program to be full and varied. Thank you.

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Review from S B (Friend of Resident) published on 5 February 2025 Submitted via Postal Card
Overall Experience

It took a lot of persuasion to get my elderly and confused friend to go in to Moat House Care Home. She's only in for 2 weeks respite, but said she would like to return. She said it's a friendly place and loves the food.

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Review from C C (Son-in-law of Resident) published on 5 February 2025 Submitted via Postal Card
Overall Experience
Overall my experience has been disappointing. My wife comes home from seeing her mum and she has had to complain to staff and management. Moat Hours seems to be reactive as opposed to proactive when her mum first went into the home 2 years ago.

In December, she complained about the tiredness (lack of) of her room, the stained carpet and the smell of urine (twice). When you complain something is done. There is a noticeable lack of staff compared to 2 years ago.

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Review from P C (Daughter of Resident) published on 5 February 2025 Submitted via Postal Card
Overall Experience

Most of the staff are very good with my mum but on occasions, she has looked dishevelled, hair not brushed and her fingernails dirty. I wonder then whether she's had a wash, shower, etc. Also, her room on occasion has looked unclean stains on the carpet including urine on one occasion. Also, her commode was soiled on toilet seat. Also mum is paying a lot of money, it should be better.

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Review from B H (Friend of Resident) published on 31 January 2025 Submitted via Postal Card
Overall Experience
My elderly neighbour is a resident for respite and is very pleased with the service that she is receiving.

She has told us that the food is excellent and that the staff are very friendly.

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Review from V B (Daughter of Resident) published on 30 January 2025 Submitted via Website
Overall Experience

My dad (an amputee) has been a Moat House resident for 18 months now. His needs can be complex and I feel the staff have taken the time to get to know him and deal with his care requirements with care and compassion, he has good banter with them and It really is home from home for him. nicely decorated, a delicious daily menu ( we say 5 stars all-inclusive) and the most fabulous activities team organising daily activities and entertainment. I visit most days and always walk away knowing he is in the best place for him. Lucky to have the moat house on our doorstep.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are glad to know that you feel the team has taken the time to get to know your dad and provide care with compassion. Thank you.

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Review from Julie H (Daughter of Resident) published on 27 January 2025 Submitted via Website
Overall Experience

My dad lived in Moat House for six years and sadly passed away in March last year. He liked his own company and was very happy to stay in his room reading his daily newspaper, listening to his radio and watching TV. The staff at Moat House respected his decision and bought his meals to his room and kept him regularly supplied with cups of coffee! Dad didn't really want to move into a care home, but he was impressed with Moat House and we both felt all his needs were met, he received the best care and more than anything he was treated as an individual.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that he was impressed with Moat House and you all felt all his needs were met, receiving the best care and being treated as an individual. Thank you.

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Review from T P (Son of Resident) published on 27 January 2025 Submitted via Website
Overall Experience

Facilities are excellent and the staff can never do enough to help my dad. Very very happy with the care and service. He has now been in Moat House for around 3 months and is very settled there. There is very much a small community at the home and the staff are always friendly and willing.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear you found our facilities to be excellent and you are very happy with the care and service. Thank you.

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Review from J H (Wife of Resident) published on 22 January 2025 Submitted via Postal Card
Overall Experience

Management was very accommodating during the period that my husband was there for respite following a stay in hospital allowing me to increase the length of time he was there without fuss. The staff are all friendly and treat the residents with dignity even at difficult times. My husband has Parkinsons which can be a roller coaster illness but staff were always patient even when he had an off day. Management always available which was a plus.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that you found our team to be friendly, accommodating and to be treating our residents with dignity at all times. Thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 October 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 05 August 2026

To discuss your requirements please do get in touch.

News (20) & Events (0)

News
  • 10 Jun 2026

    Residents and team members at Moat House Care Home in Burbage recently enjoyed a truly heartwarming and memorable experience when Home Manager Paul and his wife Steph brought in a...

  • 22 Apr 2026

    There were smiles all around at Moat House Care Home in Burbage as resident Pauline Winter (86) had her heartfelt Make A Wish brought to life with a magical visit...

  • 30 Mar 2026

    There were celebrations all around for Moat House Care Home resident June Cole, who proudly took home the Pat Armstrong Allotment Award at a special awards evening held at the...

Upcoming Events

There are no upcoming events for Moat House Care Home.

Awards / Recognitions (25)

Accreditations

There are no accreditations posted yet for Moat House Care Home.

Meet the Team (1)

Paul Bundyford
Paul BundyfordJob Title:Home ManagerJoined: 2023

"I am a dedicated home manager who is passionate about providing a superb place to live or work for everyone at Moat House. With my team, I share a focus on achieving excellence and delivering high-quality care while supporting our residents."

Frequently Asked Questions about Moat House Care Home

What types of Care is Moat House Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Moat House Care Home have?

There are 101 Single Rooms.

What are the Facilities & Services at Moat House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Moat House Care Home to the centre of Hinckley?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moat House Care Home to verify any information. View our terms and conditions. Moat House Care Home has an Enhanced Service -more info.