Moat House Care Home

Excellent care provided, carers and medical staff exceptional. Dropped a star just because there was a feeling once resident deceased, management became quite uninterested in us. Unresponsive to emails. I guess because we were not paying anymore. Which I guess it's a business at the end of the day.

Sadly, we lost my mum in late January 2026; as a result, we had to bring my dad back to live with us. After 8 weeks, we realised we had become carers. We started looking at residential care homes to look after him. My dad was struggling with his loss; he didn't want to go to a home. Having looked at homes, we decided the Moat House was the best for his needs. He is now coping much better. Thanks.

From our initial contact - our enquiries were answered and many that we had not considered were explained. Through the arrival and settling in period all the staff have been excellent - cheerful, helpful and knowledgeable.

Came as respite, settled in well and decided to stay.

More than met expectations felt comfortable from day 1. Very friendly staff and residents. Very good food.

Myself and my sisters viewed this care home initially 6 months ago and found it very comfortable and homely, with many different activities on offer, including hairdressers and chiropodists. When the time came for my aunt to have the need to be cared for, we didn't hesitate to show her what was on offer. Her mind was very accepting of her new accommodation and she has been very happy there for the past 4 weeks.

Moat House has provided the safe and nurturing environment that my aunty needs. She moved in needing a bucketful of TLC and this is what she has received. It can be difficult to balance the emotional and physical support that a new resident needs and Moat House staff have achieved this.

Hats off to the team who were friendly and professional.

I'm deeply grateful to everyone at Moat House for the respect, dignity shown to my Father

I would definitely recommend Moat House if you have to make this difficult decision.

Well what can I say about Moat House - one word excellent. My husband was treated with the upmost respect at all times. The staff are the best of the best - nothing was too much trouble. The care was second to none. Highly highly recommend.

We were looking for a care home for our mum who was relocating from North Devon and from the moment that my sister and I walked into the Moat House, we knew this was the place for mum. As we were shown around all the residents we saw were greeted by name with a "hello" and "how are you" and were treated with respect. We were very lucky that mum actually wanted to be in a care home to be looked after, and have company. All the staff are fantastic, positive, caring and encouraging. With so many activities including outings mums days are full and happy. Mum has compared the Moat House with a warners hotel which is where she will be happily spending the rest of her days! Thank you all.

It took a lot of persuasion to get my elderly and confused friend to go in to Moat House Care Home. She's only in for 2 weeks respite, but said she would like to return. She said it's a friendly place and loves the food.

In December, she complained about the tiredness (lack of) of her room, the stained carpet and the smell of urine (twice). When you complain something is done. There is a noticeable lack of staff compared to 2 years ago.

Most of the staff are very good with my mum but on occasions, she has looked dishevelled, hair not brushed and her fingernails dirty. I wonder then whether she's had a wash, shower, etc. Also, her room on occasion has looked unclean stains on the carpet including urine on one occasion. Also, her commode was soiled on toilet seat. Also mum is paying a lot of money, it should be better.

She has told us that the food is excellent and that the staff are very friendly.

My dad (an amputee) has been a Moat House resident for 18 months now. His needs can be complex and I feel the staff have taken the time to get to know him and deal with his care requirements with care and compassion, he has good banter with them and It really is home from home for him. nicely decorated, a delicious daily menu ( we say 5 stars all-inclusive) and the most fabulous activities team organising daily activities and entertainment. I visit most days and always walk away knowing he is in the best place for him. Lucky to have the moat house on our doorstep.

My dad lived in Moat House for six years and sadly passed away in March last year. He liked his own company and was very happy to stay in his room reading his daily newspaper, listening to his radio and watching TV. The staff at Moat House respected his decision and bought his meals to his room and kept him regularly supplied with cups of coffee! Dad didn't really want to move into a care home, but he was impressed with Moat House and we both felt all his needs were met, he received the best care and more than anything he was treated as an individual.

Facilities are excellent and the staff can never do enough to help my dad. Very very happy with the care and service. He has now been in Moat House for around 3 months and is very settled there. There is very much a small community at the home and the staff are always friendly and willing.

Management was very accommodating during the period that my husband was there for respite following a stay in hospital allowing me to increase the length of time he was there without fuss. The staff are all friendly and treat the residents with dignity even at difficult times. My husband has Parkinsons which can be a roller coaster illness but staff were always patient even when he had an off day. Management always available which was a plus.