Moat House Care Home

New Road, Burbage, Hinckley LE10 2AW
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9.7 130 Reviews
  • Moat House Care Home, Hinckley
Family-run Moat House Care Home offers award-winning affordable luxury in the beautiful conservation area of Burbage village, Leicestershire.

Residents are cared for by the same friendly faces with a well-trained team who ensure high standards of residential, daycare and dementia care in a comfortable, caring and compassionate environment.

Wellbeing and happiness is at the heart of the home and dedicated activity coordinators provide residents with a daily fun, engaging and stimulating social programme designed to encourage a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, Moat House residents frequently get out and about on day trips to places of local interest.

Well-equipped facilities include spacious, tastefully decorated en-suite bedrooms, a cinema, a traditional pub, hair salon, and lifestyle kitchens where residents are encouraged to assist with everyday tasks such as making a cup of tea or laying the table for dinner. Tasty home-cooked meals are served in dining rooms, which overlook the attractive gardens.

Set amidst two acres of mature trees, Moat House has beautiful sensory gardens with an aviary, patio seating area, water feature as well as a relaxing spinney moat walk.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please get in touch to find out more about our fees.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paul Bundyford (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (101)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (101)

Moat House Care Home Reviews (130)

9.7

Moat House Care Home has a Review Score of 9.7 (9.749) out of 10, based on 25 reviews in the last 2 years.
Over all time Moat House Care Home has 130 reviews.

Overall Experience
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Date Published
  • 130
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Reviewer Connection to Moat House Care Home
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Total of 130, showing 1-20
Review from D S (Nephew of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moat House has provided the safe and nurturing environment that my aunty needs. She moved in needing a bucketful of TLC and this is what she has received. It can be difficult to balance the emotional and physical support that a new resident needs and Moat House staff have achieved this.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you so much for your kind words. We're delighted to hear that your aunty has found the care, compassion, and support she needed at Moat House. It's a privilege to be part of her journey, and we'll be sure to share your lovely feedback with the whole team.

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Review from Marina N (Friend of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really felt I needed to submit a review after visiting a friends relative in the last week.
I have to say I was completely bowled over when entering Moat House. I felt I was in a luxury Hotel, the quality, style and ambience was second to none. It really does have the wow factor. I was greeted by
a professional reception/ Team who booked me in for my visit.
I then went through the corridor to find my friends relative and was able to see some of the rooms en route which were spacious, bright and immaculate.
I was able to wander around the kitchen garden, with tables, sitting areas and is clearly tended and loved.
It was an enjoyable and refreshing visit to be in this lovely place.
Hats off to the team who were friendly and professional.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you so much for your kind and thoughtful review. We're absolutely delighted to hear that your experience at Moat House left such a positive impression. Creating a warm, welcoming and high-quality environment for our residents and their visitors is something we take great pride in, and it's wonderful to hear that came across during your visit. We'll be sure to pass on your lovely feedback to the team - it means a lot to all of us!

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Review from David C (Son of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having to place my dad into respite care was one of the most difficult decisions I've had to make, especially given how poorly he has been. However, from the very beginning, the team at Moat house have made an incredibly hard situation so much easier to bear.
Every member of staff we've encountered
has been nothing short of wonderful-caring, compassionate, and genuinely dedicated to ensuring my father's needs are fully met. They've taken the time to understand him not just as a patient, but as a person. His medical and personal care have been handled with professionalism and real kindness, which has given us such a relief.
What has truly stood out, though, is the way they've supported him socially as well. They've made sure he stays engaged and connected, and that he never feels isolated or left out. That kind of attention to emotional and social wellbeing is something you can't put a price on.
I'm deeply grateful to everyone at Moat House for the respect, dignity shown to my Father
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you so much for your heartfelt review. We understand how difficult it can be to make the decision to place a loved one in care, and we're truly honoured that you entrusted us with your father's wellbeing. It means the world to us to hear that our team's compassion, professionalism, and dedication have made a difference during such a challenging time. We're especially pleased to know that he feels supported not only medically but also socially and emotionally - that's exactly the kind of care we strive to provide every day. Your kind words will be shared with the whole team at Moat House - thank you again for taking the time to share your experience.

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Review from Kim S (Daughter-in-law of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moat House are wonderful. They are very caring and helpful. Two staff members stand out in particular. I cannot thank the staff enough for making a difficult, emotional decision to trust care to strangers.
The open air spaces with the garden and aviary make Moat House more like a park than a care home.
I would definitely recommend Moat House if you have to make this difficult decision.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you so much for your kind words and thoughtful review. We're truly touched that you felt supported during such an emotional decision, and we're so glad our team could help make the transition a little easier. It means a lot to hear that our garden and aviary brought comfort too - we'll be sure to pass your lovely feedback on to the team!

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Review from Lisa U (Wife of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well what can I say about Moat House - one word excellent. My husband was treated with the upmost respect at all times. The staff are the best of the best - nothing was too much trouble. The care was second to none. Highly highly recommend.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are thrilled to hear you found our home to be excellent and that your husband was treated with the upmost respect. Thank you for any recommendations.

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Review from S B (Daughter of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were looking for a care home for our mum who was relocating from North Devon and from the moment that my sister and I walked into the Moat House, we knew this was the place for mum. As we were shown around all the residents we saw were greeted by name with a "hello" and "how are you" and were treated
with respect. We were very lucky that mum actually wanted to be in a care home to be looked after, and have company. All the staff are fantastic, positive, caring and encouraging. With so many activities including outings mums days are full and happy. Mum has compared the Moat House with a warners hotel which is where she will be happily spending the rest of her days! Thank you all.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are thrilled to hear that you found our team to be fantastic, positive, caring and encouraging and our activities program to be full and varied. Thank you.

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Review from P C (Daughter of Resident) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Most of the staff are very good with my mum but on occasions, she has looked dishevelled, hair not brushed and her fingernails dirty. I wonder then whether she's had a wash, shower, etc. Also, her room on occasion has looked unclean stains on the carpet including urine on one occasion. Also, her commode
was soiled on toilet seat. Also mum is paying a lot of money, it should be better.
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Review from C C (Son-in-law of Resident) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Overall my experience has been disappointing. My wife comes home from seeing her mum and she has had to complain to staff and management. Moat Hours seems to be reactive as opposed to proactive when her mum first went into the home 2 years ago.
In December, she complained about the tiredness (lack
of) of her room, the stained carpet and the smell of urine (twice). When you complain something is done. There is a noticeable lack of staff compared to 2 years ago.
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Review from S B (Friend of Resident) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It took a lot of persuasion to get my elderly and confused friend to go in to Moat House Care Home. She's only in for 2 weeks respite, but said she would like to return. She said it's a friendly place and loves the food.
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Review from B H (Friend of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly neighbour is a resident for respite and is very pleased with the service that she is receiving.
She has told us that the food is excellent and that the staff are very friendly.
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Review from V B (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad (an amputee) has been a Moat House resident for 18 months now. His needs can be complex and I feel the staff have taken the time to get to know him and deal with his care requirements with care and compassion, he has good banter with them and It really is home from home for him. nicely decorated,
a delicious daily menu ( we say 5 stars all-inclusive) and the most fabulous activities team organising daily activities and entertainment. I visit most days and always walk away knowing he is in the best place for him. Lucky to have the moat house on our doorstep.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are glad to know that you feel the team has taken the time to get to know your dad and provide care with compassion. Thank you.

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Review from Julie H (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad lived in Moat House for six years and sadly passed away in March last year. He liked his own company and was very happy to stay in his room reading his daily newspaper, listening to his radio and watching TV. The staff at Moat House respected his decision and bought his meals to his room and
kept him regularly supplied with cups of coffee! Dad didn't really want to move into a care home, but he was impressed with Moat House and we both felt all his needs were met, he received the best care and more than anything he was treated as an individual.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that he was impressed with Moat House and you all felt all his needs were met, receiving the best care and being treated as an individual. Thank you.

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Review from T P (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Facilities are excellent and the staff can never do enough to help my dad. Very very happy with the care and service. He has now been in Moat House for around 3 months and is very settled there. There is very much a small community at the home and the staff are always friendly and willing.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear you found our facilities to be excellent and you are very happy with the care and service. Thank you.

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Review from J H (Wife of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management was very accommodating during the period that my husband was there for respite following a stay in hospital allowing me to increase the length of time he was there without fuss. The staff are all friendly and treat the residents with dignity even at difficult times. My husband has Parkinsons
which can be a roller coaster illness but staff were always patient even when he had an off day. Management always available which was a plus.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that you found our team to be friendly, accommodating and to be treating our residents with dignity at all times. Thank you.

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Review from T S (Brother of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To date, all expectations of the home have been met. All staff at all levels are very friendly and professional.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that our home has met all your expectations and that you found our team to be friendly and professional.

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Review from C S (Son of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came in for respite in April, she settled well under difficult family circumstances. The staff from top to bottom have been very caring and now we are confident enough to keep her at Moat House full-time.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that your mum settled in well in her short stay at our home, so much so that you are confident enough to stay at Moat House full time. Thank you.

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Review from V H (Granddaughter of Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff make Grandma feel very safe and always happy to assist her with anything she needs help with. If Grandma has any medical issues, they are always dealt with quickly and myself and my family are always informed. Grandma feels very settled and very well cared for and treats Moat House as her home.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that your Grandma feels very safe and very well cared for. Thank you.

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Review from Stephen J (Son of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent talk by three members who shared kit, footballs, book etc - football going back to post WW2. Very informative and entertaining especially as a former player's wife of 97 years old was present plus a resident who has supported them for 70 years. Very informative, lots of fun especially the
anecdotes of a former player. A Slideshow brought back happy memories of the football care in the community.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are thrilled to hear you found our activities and wellbeing program to be very informative and entertaining, as well as taking a person-centred approach by tailoring our program to the individual resident's passions and past. Thank you.

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Review from Katie D (Friend of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is a lovely place, always welcoming. A lovely atmosphere and nothing is too much trouble for the staff. Very friendly environment and residents all seem to be well cared for.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are thrilled to hear that you have found Moat House to be a lovely place, always welcoming. Thank you.

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Review from J T (Daughter of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say but a massive thank you for the care, respect and kindness that is always shown to my mum and to her visitors. I have total peace of mind for Mum's wellbeing which allows me to just enjoy time with her.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that you feel your mum and her visitors are treated with care, respect and kindness. We are glad you have total peace of mind for your mum's wellbeing. Thank you.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Moat House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.749 for Moat House Care Home is calculated as follows: ( (246 Excellents x 5) + (31 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 295 Ratings = 4.749
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moat House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (39)

Meet the Team (3)

Paul

Paul Bundyford

Job Title: Home Manager Joined: 2023

"I am a dedicated home manager who is passionate about providing a superb place to live or work for everyone at Moat House. With my team, I share a focus on achieving excellence and delivering high-quality care while supporting our residents."

Naomi

Naomi Jones

Job Title: Hospitality Manager Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Moat House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”

Catherine

Catherine Lock

Job Title: Mobility Assessor Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”

Frequently Asked Questions about Moat House Care Home

What types of Care is Moat House Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Moat House Care Home have?

There are 101 Single Rooms.

What are the Facilities & Services at Moat House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moat House Care Home to the centre of Hinckley?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moat House Care Home to verify any information. View our terms and conditions. Moat House Care Home has an Enhanced Service - more info.