Moat House Care Home, Hinckley, Leicestershire
Moat House Care Home, Hinckley, Leicestershire
Moat House Care Home, Hinckley, Leicestershire

Family-run Moat House Care Home offers affordable luxury living in the beautiful conservation area of Burbage village, Leicestershire.

Residents are cared for by the same friendly faces with a well-trained team who ensure high standards of residential, day care and dementia care in a comfortable, caring and compassionate environment.

Wellbeing and happiness is at the heart of the home and dedicated activity coordinators provide residents with a daily fun, engaging and stimulating social programme designed to encourage a fulfilled, happy and enriched life. In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, Moat House residents frequently get out and about on day trips to places of local interest.

Well-equipped facilities include spacious, tastefully decorated en-suite bedrooms, a cinema, a traditional pub, hair salon, and lifestyle kitchens where residents are encouraged to assist with everyday tasks such as making a cup of tea or laying the table for dinner. Tasty home-cooked meals are served in dining rooms, which overlook the attractive gardens.

Set amidst two acres of mature trees, Moat House has beautiful sensory gardens with an aviary, patio seating area, water feature as well as a relaxing spinney moat walk.

Group: Adept Care Homes Ltd

Person in charge: Nicky French (Home Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 101 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Non smokers. Ages 60+.

Single Rooms: 101

Rooms with ensuite WC: 101

Weekly Charges Guide: Personal Care Single £780 – £895 (These prices are only a guideline, please contact Moat House Care Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Moat House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Moat House Care Home has a Review Score of 9.9 (9.867)

The Review Score of 9.9 (maximum of 10) for Moat House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews over all time. This Average Rating is also the rating value for Moat House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 24 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.867 for Moat House Care Home is calculated as follows: ( (427 Excellents x 5) + (59 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 489 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Moat House Care Home is based on 24 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20.2 positive Reviews (101 registered maximum number of service users ÷ 5). 24 Reviews ÷ 20.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    38
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Moat House Care Home?

  • Extremely LIKELY
    40
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Moat House Care Home

  • Daughter of Resident/Service User
    15
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    4
  • Grandson of Resident/Service User
    2
  • more

The staff were all very good to my friend and cared for her a lot. Some even came in to see her when she was in her last hours and they were off shift.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My neighbour aged 93 moved into this care home for a trial period of 3 weeks and has now decided to live there permanently. She is very happy there and has made friends. She now joins in with the activities and is very well looked after. All the staff are very pleasant and can't do enough for her. I am very impressed.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The whole environment is welcoming, happy and safe. My friend was in for 4 and a half years starting downstairs then had to be moved upstairs when her dementia go too bad. All the staff on both floors were outstanding!! They were so caring and friendly and treated her with kindness and respect. She had and very happy time here and I would recommend Moat House to anyone.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am a regular visitor to Moat House. I generally attend open days, coffee mornings and Saturday coffee shop. I always find the staff very polite and the management always goes out of their way to help and no question is ever too much trouble to answer no matter how busy they are.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After having a new hip at 84 years old, my mother was not happy to return home, with the cottage she lives in not having good stairs, toilet etc... We decided to let mum stay at Moat House. Wow! Such a great place to recover for a month, she stayed and loved her time there, the standard of care was beyond our expectations, staff 100% fantastic and that's all the staff. Her recovery gave her confidence and has made her ready for all the challenges ahead of her. Many thanks.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything is always very clean and tidy and the staff are very helpful and friendly.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff have been very helpful and friendly. Nothing is too much trouble and they are always happy to help. A very enjoyable experience for my Uncle.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law somewhat reluctantly went to Moat House for convalescent care following a hip replacement. Right from the start, her view of care homes was changed completely. Moat House was more like being in a good quality hotel! The care was absolutely excellent - caring without being intrusive or overpowering. Food of a very high standard, and they actually listened to what she wanted, especially concerning portion size!
There were plenty of social activities available, should she have chosen, and definitely allowing for residents being lively and interested, rather than jollying them along like children or holiday camp residents.
She wouldn't be afraid to go back, should the need ever arise.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandad has been here for 2 years and loves it, especially the fantastic activities. He says the food is lovely and staff are fantastic and caring.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Moat House for the last six months and in that time, her care has been exemplary. I cannot thank the care team enough, for their patience, kindness and knowledge to keep her well and happy. I enjoy visiting daily as it feels like a home from home, everyone's so friendly and I see the high quality in care is constant. The surroundings are very pleasant, beautiful gardens, trees and in the centre of the village for walks, church, lunch and places to visit. My mother has her own garden area from her room, which she loves. Food excellent, with choice. Lots of activities to take part in, the place buzzes with positivity. The building is maintained to a high standard, plus they are very accommodating in how you would like your room arranged, furnished. We have also viewed other homes and more expensive locally. Highly recommend.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are attentive and professional. My father enjoys the company of the staff and feels very content at Moat House. He is still very much able to maintain his independence and personal choices but feels safe during the night and at times when he is tired knowing staff are always available to support him. As a family we can visit any time and take him out. Staff always ensure he is ready to go. They also arrange appointments such as eye, ear tests and GP visits. This all helps to give us peace of mind that his health is being monitored.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After having a hip replacement operation I needed 24/7 care on being discharged.
I am 84 years old and live alone.
I knew I wouldn't be able to manage because I have to use crutches.
I booked myself into Moat House and it's the best thing I could have done.
I have been cared for in the most professional manner from top management to the care assistants, cleaners, kitchen staff.
If you are looking for 5-star hotel treatment for yourself or a family member, Moat House is the one.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the initial interview/viewing prior to mother's entry, to her departure, she was treated with great respect and care from all the staff at Moat House.
Being a very independent woman, mother found relying on other people difficult to accept at first, but the staff allowed her to have some independence, which added to her happiness.
The atmosphere created at Moat House by the surroundings, the lack of odours so often found in other care homes, and above all the quality of staff makes Moat House a wonderful place to live.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother moved into Moat House Care Home several years ago. She died in February 2017 aged 92 years. My sister visited several times each week and I visited periodically. We found the staff very caring, supportive and friendly. My mother was very happy there. The staff cried as the hearse left for my mothers funeral. Very moving. Well done and thank you.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The friendship and care my grandmother and us, her family, have received over the last year has been exemplary. Particularly during her last week and days before her passing.
Thank you.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nothing was ever too much trouble and the fact that the staff were able to make mum comfortable, hourly in her last days, in her own room and not carted off to hospital meant so much to us all, as it fulfilled her wishes.
Family on 24-hour vigil were always offered food and drink which was so appreciated.
A truly caring care home.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum moved to Moat House 12 months ago. She has been living in care homes since March 2011. This is our third home with the previous two left due to poor care, attitude and standards. Since moving to Moat House the care and home is 200% better than experienced previously. Excellent staffing levels, care and support to relatives as well as the residents. One word "outstanding".

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident at the Moat House for just over one year. Overall I was very happy with the care she received. Unfortunately, with advancing dementia, Mum was reluctant to participate in activities and didn't really appreciate the food.

When I visited at meal times I was always impressed with the standard of the food. As I visited the home most days I got to know staff very well and was generally very impressed. I am very grateful to the Moat House for the care my mother received in the last few weeks of her life. All carers showed compassion and made it possible for my mother to die in the restful, calm environment of a care home, rather than a busy hospital.

How likely would you be to recommend Moat House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My great aunt and great uncle have both stayed at Moat House in the past few years. Sadly my aunt passed away in 2015, but as she was so well looked after and seemed to enjoy her time there so much, as a family we thought it was just the place for my great uncle to stay after he had a fall recently until he recovered. They both really liked the staff who are all lovely and were able to make lots of new friends and were able to retain a lot of independence despite their need for care. All in all, I think it's a wonderful home and would highly recommend it. Every time I visited either of them I always felt it was a very welcoming place and the quality of care was excellent.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Moat House provides a safe and homely environment. The staff are attentive and have worked hard to make my Aunty feel settled during a turbulent time for her. Eating adequately is a big issue for my Aunt and the staff have been caring and supportive in their approach. The variety and availability of food is top class - nothing seems to be too much trouble.

There is a wide range of activities which residents are encouraged to participate in - we haven't yet visited the pub, but I am sure that will be on the agenda soon.

The administrative staff were helpful in making arrangements for moving into Moat House and were able to provide reassurance. In our situation, they worked hard to provide a quick solution in a crisis situation.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit Nan weekly at different times on different days. Every time I go, there is always an activity going on where staff are the 'heart and soul' leading and supporting residents in participation. Staff are always bright and cheery, flexible and accommodating. I often join Nan for dinner and they are very tasty meals. I would like to put my name down for a room, please?

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mothers care review was excellent, went into all the needs she requires.

The staff are very caring in every way.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are always really pleasant and friendly and my uncle is well cared for and happy. Every time we visit, Moat House is clean and tidy and all the residents are happy and comfortable. The rooms are a good size and the en-suite facilities well designed to meet the resident's needs. We particularly like the well designed communal areas but especially like the 'Memory Box' containing items personal to my uncle.
It is such a good idea to have meaningful items around to personalise his environment.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely and caring environment. Lovely location.
Smiling, happy staff despite major challenges.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Moat House does an excellent job of providing enjoyable activities for residents and is always responsive to suggestions.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My parents have been cared for now for a few months. Nothing is too much trouble and myself and family are always made to feel at home. As we have young grand children the aviary and gardens are always popular to visit. We recently had a family birthday party in the 60's kitchen.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

From the initial enquiry every effort was made to make my parents and family part of the Moat House experience. They quickly settled in with support from all the staff. Despite difficult times with my mother the staff remain professional and involve family in decisions to be made. Records can be accessed at anytime. 24 hour access to the home helps due to the distance I have to travel to the home. All staff including cleaners, cooks and care staff appear friendly to both my parents and family. The grounds are a delight to walk round.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have visited a close friend in Moat House for the past five years. She had Alzheimer's disease and needed a great deal of support. The final 2 years of her life - she died recently - were spent in the dementia unit. It is hard to find words to express how wonderful the staff were. They understood dementia so well and gave her so much individual attention. The home was always spotlessly clean and always smelt fresh. During my friends final days, they cared for her lovingly and with great patience as well as supporting her friends and family. She was fortunate indeed to have chosen Moat House.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The Moat House team cared for my mother for the final 10 1/2 years of her life. During this time they were always attentive to her needs and made her feel at home. Many facilities for entertainment exist at the home and although she didn't really participate a full diary of events was offered to while away the hours. With our families and careers to attend to, my brothers and I were grateful to the staff for their dedication and also took comfort from the knowledge that mother was safe and as happy as she could be, since the loss of my father.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Apprehension was soon dispelled after arrival. Any requests are attended to without any fuss or argument. Staff especially friendly and accommodating. ample food, nicely presented.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to commend all the staff at Moat House Care Home for the way they are looking after my dad, who has now been a resident for eight months as he is suffering from Alzheimers. From the management and office and reception staff, through to the team of carers, activities organiser, the laundry, kitchen, cleaners and maintenance staff. Between them they provide a caring, compassionate and respectful environment, which is second to none. There is always someone available to speak to and requests are actioned immediately, whether that is bringing a cup of tea, help in the bathroom, requesting a visit from the doctor or help with paperwork. They always have time for you and nothing is too much trouble. Moat House has a busy activities schedule and provides varied musical entertainment on a regular basis, which my dad particularly enjoys and, although he struggles with his memory, it is amazing to see him singing along to old songs, which can make him laugh and sometimes cry. It is very stimulating and I can see that he enjoys it greatly. His spirits are always lifted after singing. I would like to thank all at Moat House for making what is a very difficult time of my dad's life the best it could possibly be.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am really impressed with both the level of care and the facilities available to the residents. Our granddad seems happy and content with his life here. He always has a new story to tell and has made friends with the other residents.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

Moat House is well run, high end accommodation for all needs. It cares for able bodied, well aged residents up to and including dementia and end of life residents. The staff are well trained, empathetic and caring. The accommodation is new, modern, well kept and very well maintained. My mother has always been treated with the utmost care and respect. I have also been accorded the same care and attention at all times.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We, myself and sisters are very happy with all aspects of our mother's life at Moat House. She is happy, well looked after and has plenty of things to do to stimulate her during her day. The staff are always pleasant, happy and helpful to us as well as to mother. The building is cheerful as is the garden. Staff are always helpful. We have had no reason to regret her two years at Moat House.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

103 year old mother-in-law is quite a new resident but we have been impressed time and again how the staff are so caring and helpful and attentive. When learning about the home before deciding it was suitable for her, all that we were told the home and staff would do/provide some things sounded too good to be true, but our experience now that she is here is that it was all true and even better in some ways. Moat House is absolutely super and we have no misgivings at all about our decision for her to come here.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My grandmother was cared for with love, thoughtfulness and kindness. Doctors were called when needed and she developed good friendships whilst at Moat House. In her last month at Moat House. The management kindly invited the whole family for Christmas lunch so nine of us celebrated together at Moat House. This kindness will give us such happy memories of her time there.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy to recommend Moat House, and have done on more than one occasion. Every time I visit the atmosphere is friendly and the care given is consistently outstanding. It is all smiles from staff as well as residents whenever we are there but most importantly, Granddad is happy living there.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Our experience since my mother was moved to a care home following ill health has been very good. We know she is being looked after well in a warm and safe environment. She now has the opportunity to have a more active life as there are activities provided everyday. She has company from both carers and other residents, is fed well and does not have to worry anymore about being safe.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

We are extremely happy with the care given to our father aged 91 years who had to go into Moat House after a spell in hospital. The staff are very caring and thoughtful and are keen to help him to walk as well as he can after his hospitalisation. He is very happy there and has some new friends which is so important. He absolutely enjoys the food which looks and tastes great and is served in one of the well appointed dining rooms - the chairs to the table have 2 casters to help with getting in and out, which I found most helpful when visiting recently. Dad can take part in social events is he wants to and there is even a bar and cinema which he can go to in the complex, not bad eh? The most important thing is that there is someone keeping a kindly eye on him and giving him the care and support he needs, I have met staff of all levels and they have all been very attentive and courteous to dad and to me when visiting.

The room he is in is like a modern hotel room with en suite, it is light and airy and dad can have his own bits and pieces around him without having to worry about anything. If he wants to he can sit outside (on the occasional sunny day). We live some way away and so it is such a relief to know that he is in such good hands and to know that we can phone anytime for feedback on how he is doing and also to discuss Drs or hospital appointments. The staff are excellent at ensuring he is ready if I have to collect him to take him to hospital which they have to do regularly. Another small thing but so important to dad is that there is a regular person who visits to look after his feet and to help with corns bunions etc. This sort of attention to detail makes such a big difference.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Moat House is a genuinely wonderful care home which sets a very high standard for any other care homes in the area to live up to.

I have been thoroughly impressed with the building, all of the facilities on offer (and there are many, including an old fashioned pub and a cinema!) as well as the care service at Moat House. More importantly than all of the above though is the fact that my 92 year old Granddad is happy there. He has always been a very sociable chap and he has made many new friends, not only with the other residents but with the staff as well.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was a resident for 5 months, during his stay he was treated with the utmost dignity by all the staff. We were continually informed of any health or well being issues. The compassion and care shown to my father at the end of his life was outstanding, as was the well being of myself and my family. I will never be able to thank them enough.

How likely would you be to recommend Moat House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

October 2016

September 2016

Twilight Games Winner

Recipient: Moat House Care Home

Date: Monday 12 Sep 2016

more details

August 2016

Twilight Games

Recipient: Moat House Care Home

Date: Friday 19 Aug 2016

more details

July 2016

Quality End of Life Care

Recipient: Moat House Care Home

Date: Friday 01 Jul 2016

more details

February 2016

November 2015

September 2015

End of Life Care

Recipient: Moat House Care Home

Date: Thursday 10 Sep 2015

more details

Job Vacancies

Staff Profiles

Nicky

Nicky French

Job Title: Home Manager

Joined: 2012

Description:

Nicky French has worked in the care industry for over 25 years and held several roles as Deputy Manager and Manager. She has been our Home Manager at Moat House since it opened in 2012. Nicky has achieve an NVQ level 4 in Health & Social Care, a Registered Managers Award (RMA) and has attended numerous care-related and dementia courses.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Moat House Care Home