Moat House Care Home

New Road, Burbage, Hinckley LE10 2AW
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9.8 130 Reviews
  • Moat House Care Home, Hinckley
Family-run Moat House Care Home offers award-winning affordable luxury in the beautiful conservation area of Burbage village, Leicestershire.

Residents are cared for by the same friendly faces with a well-trained team who ensure high standards of residential, daycare and dementia care in a comfortable, caring and compassionate environment.

Wellbeing and happiness is at the heart of the home and dedicated activity coordinators provide residents with a daily fun, engaging and stimulating social programme designed to encourage a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, Moat House residents frequently get out and about on day trips to places of local interest.

Well-equipped facilities include spacious, tastefully decorated en-suite bedrooms, a cinema, a traditional pub, hair salon, and lifestyle kitchens where residents are encouraged to assist with everyday tasks such as making a cup of tea or laying the table for dinner. Tasty home-cooked meals are served in dining rooms, which overlook the attractive gardens.

Set amidst two acres of mature trees, Moat House has beautiful sensory gardens with an aviary, patio seating area, water feature as well as a relaxing spinney moat walk.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please get in touch to find out more about our fees.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paul Bundyford (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (101)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (101)

Moat House Care Home Reviews (130)

Total of 130, showing 121-130
9.8

Moat House Care Home has a Review Score of 9.8 (9.755) out of 10, based on 26 reviews in the last 2 years. Over all time Moat House Care Home has 130 reviews.

Overall Experience

  • 122
  • 6
  • 1
  • 1
  • 0

Date Published

130
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104

Review from D M (Son of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Moat House team cared for my mother for the final 10 1/2 years of her life. During this time they were always attentive to her needs and made her feel at home. Many facilities for entertainment exist at the home and although she didn't really participate a full diary of events was offered to while
away the hours. With our families and careers to attend to, my brothers and I were grateful to the staff for their dedication and also took comfort from the knowledge that mother was safe and as happy as she could be, since the loss of my father.

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Review from Hazel (Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apprehension was soon dispelled after arrival. Any requests are attended to without any fuss or argument. Staff especially friendly and accommodating. ample food, nicely presented.

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Review from Jeanette F (Relative of Resident) published on 24 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really impressed with both the level of care and the facilities available to the residents. Our granddad seems happy and content with his life here. He always has a new story to tell and has made friends with the other residents.

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Review from Wendy L (Daughter of Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend all the staff at Moat House Care Home for the way they are looking after my dad, who has now been a resident for eight months as he is suffering from Alzheimers. From the management and office and reception staff, through to the team of carers, activities organiser, the laundry,
kitchen, cleaners and maintenance staff. Between them they provide a caring, compassionate and respectful environment, which is second to none. There is always someone available to speak to and requests are actioned immediately, whether that is bringing a cup of tea, help in the bathroom, requesting a visit from the doctor or help with paperwork. They always have time for you and nothing is too much trouble. Moat House has a busy activities schedule and provides varied musical entertainment on a regular basis, which my dad particularly enjoys and, although he struggles with his memory, it is amazing to see him singing along to old songs, which can make him laugh and sometimes cry. It is very stimulating and I can see that he enjoys it greatly. His spirits are always lifted after singing. I would like to thank all at Moat House for making what is a very difficult time of my dad's life the best it could possibly be.

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Review from A Y (Daughter of Resident) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moat House is well run, high end accommodation for all needs. It cares for able bodied, well aged residents up to and including dementia and end of life residents. The staff are well trained, empathetic and caring. The accommodation is new, modern, well kept and very well maintained. My mother has always
been treated with the utmost care and respect. I have also been accorded the same care and attention at all times.

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Review from Robert T (Son-in-law of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

103 year old mother-in-law is quite a new resident but we have been impressed time and again how the staff are so caring and helpful and attentive. When learning about the home before deciding it was suitable for her, all that we were told the home and staff would do/provide some things sounded too
good to be true, but our experience now that she is here is that it was all true and even better in some ways. Moat House is absolutely super and we have no misgivings at all about our decision for her to come here.

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Review from C B (Granddaughter of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was cared for with love, thoughtfulness and kindness. Doctors were called when needed and she developed good friendships whilst at Moat House. In her last month at Moat House. The management kindly invited the whole family for Christmas lunch so nine of us celebrated together at Moat
House. This kindness will give us such happy memories of her time there.

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Review from J M (Daughter of Resident) published on 9 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience since my mother was moved to a care home following ill health has been very good. We know she is being looked after well in a warm and safe environment. She now has the opportunity to have a more active life as there are activities provided everyday. She has company from both carers and
other residents, is fed well and does not have to worry anymore about being safe.

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Review from Joe L (Grandson of Resident) published on 3 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moat House is a genuinely wonderful care home which sets a very high standard for any other care homes in the area to live up to.


I have been thoroughly impressed with the building, all of the facilities on offer (and there are many, including an old fashioned pub and a cinema!) as well as the

care service at Moat House. More importantly than all of the above though is the fact that my 92 year old Granddad is happy there. He has always been a very sociable chap and he has made many new friends, not only with the other residents but with the staff as well.

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Review from Janet J (Daughter of Resident) published on 15 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for 5 months, during his stay he was treated with the utmost dignity by all the staff. We were continually informed of any health or well being issues. The compassion and care shown to my father at the end of his life was outstanding, as was the well being of myself and my
family. I will never be able to thank them enough.

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Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Moat House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Moat House Care Home is calculated as follows: ( (256 Excellents x 5) + (32 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 306 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moat House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (39)

Meet the Team (3)

Paul

Paul Bundyford

Job Title: Home Manager

Joined: 2023

"I am a dedicated home manager who is passionate about providing a superb place to live or work for everyone at Moat House. With my team, I share a focus on achieving excellence and delivering high-quality care while supporting our residents."

Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Moat House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”

Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”

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