Moat House Care Home

New Road, Burbage, Hinckley LE10 2AW
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9.8 130 Reviews
  • Moat House Care Home, Hinckley
Family-run Moat House Care Home offers award-winning affordable luxury in the beautiful conservation area of Burbage village, Leicestershire.

Residents are cared for by the same friendly faces with a well-trained team who ensure high standards of residential, daycare and dementia care in a comfortable, caring and compassionate environment.

Wellbeing and happiness is at the heart of the home and dedicated activity coordinators provide residents with a daily fun, engaging and stimulating social programme designed to encourage a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, Moat House residents frequently get out and about on day trips to places of local interest.

Well-equipped facilities include spacious, tastefully decorated en-suite bedrooms, a cinema, a traditional pub, hair salon, and lifestyle kitchens where residents are encouraged to assist with everyday tasks such as making a cup of tea or laying the table for dinner. Tasty home-cooked meals are served in dining rooms, which overlook the attractive gardens.

Set amidst two acres of mature trees, Moat House has beautiful sensory gardens with an aviary, patio seating area, water feature as well as a relaxing spinney moat walk.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please get in touch to find out more about our fees.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paul Bundyford (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (101)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (101)

Moat House Care Home Reviews (130)

Total of 130, showing 61-80
9.8

Moat House Care Home has a Review Score of 9.8 (9.755) out of 10, based on 26 reviews in the last 2 years. Over all time Moat House Care Home has 130 reviews.

Overall Experience

  • 122
  • 6
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Date Published

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104

Review from Mary C (Niece of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider that the staff and carers at the home are very caring and look after my relative to a very high standard. The home is clean and well decorated. The food is always of a good standard and plentiful.

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Review from Stella H (Niece of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first impressions were of surprise that the home was far superior to the ones we had visited before we came here. The office staff, the carers and the rooms were all of a better standard. My aunt asked us "how did you find this place - It's lovely", she said.

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Review from Joy H (Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with friendly and professional staff and great management. My mum has never looked better.

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Review from Chris G (Son of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Father has come on 100%. Very good care, well pleased.

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Review from Jim W (Son of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am confident Mum is being cared for very well. The staff are always more than helpful. I have had a couple of meetings with the management with regard to Mum's short, medium and long term needs and all of my questions/concerns have been properly and professionally addressed.

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Review from Bob B (Friend of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff.

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Review from Barbara C (Daughter of Resident) published on 27 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is extremely well looked after and is a pleasure to visit. The recent refurbishment has raised it up another level and made a beautiful looking home.

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Review from A B (Daughter of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has enjoyed his time at Moat House.
The carers are friendly and helpful. After 5 and a half years, he is moving to be nearer family but will be sad to leave.

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Review from Derek M (Husband of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly professional staff, who are invariably gentle, kind, courteous, bright and cheerful. The staff join in enthusiastically with residents' activities. There is a very full and wide range of activities to motivate residents, including regular professional entertainers. Staff positively welcome suggestions
for activities and seek views of residents and relatives. Where possible, residents are taken outside for rides and walks off premises. At regular meetings, the views of residents and representatives are sought and acted on by management. At such a meeting, a new resident commented on the positive warmth of reception. An amazing and ambitious programme of developments is underway.

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Review from Karen S (Daughter of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father's admission in February 2019, I have nothing but praise and admiration for all the staff in Moat House Care Home. From the pre-admission meeting to now, the way things have been/are handled has made my decision to place dad here so much easier.

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Review from B J (Daughter of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellently run with a great team of carers and wonderful entertainments staff. It is well looked after and the food is very good.

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Review from E D (Regular Volunteer) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience here is with the knitting club and I visit and made friends with 1 resident whom I visit weekly. I have got to know quite a few of the residents and they always seem very happy. Both the carers and activities coordinators I have come into contact with are fantastic. I was included in their
Summer Fayre and Christmas Fayre and it was fantastic to see so many friends and families there.

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Review from Amelia L (Regular Volunteer) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have volunteered at moat House and really enjoy it. The activity program is wonderful. The residents seem very happy and like joining in. The food is well presented and appetising. All staff are friendly and approachable.

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Review from Shani S (Daughter of Resident) published on 8 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When both of my parents who are in their 80’s became seriously ill at the same time, it was a very upsetting time for everyone, as myself and my sister could no longer give them the care they required. Dad is registered blind and was diagnosed with Alzheimer’s. Mums heart condition and mobility deteriorated.
Both are now cared for at Moat House Care Home. They have just had their first Christmas there and Moat House made it magical and fun with lots of Christmas activities for the residents and families. Mum and Dad enjoyed the activities leading up to Christmas especially the Christmas Eve party together, having a little dance, despite their mobility. We visit almost every day and it is so reassuring for us, as all the staff are so caring and compassionate to all the residents care needs. Despite our families difficulties, seeing Mum and Dad so happy and lovingly cared for, really was the best Christmas present for us.

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Review from A K (Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a luxurious break in my recovery. The food and staff have been first class.


I expected physiotherapy, I've learnt to do it myself, knowing that help and care are there all the time.


I expected nursing (medical) care. This has been called in when needed.

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Review from Sandra C (Daughter of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy and settled in Moat House. Staff are extremely caring and engage Mum in activities. Where she is able to. Staff are responsive to my concerns and always helpful and approachable.

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Review from Angela M (Great-Niece of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moat House is a beautiful home with happy and helpful staff. My great aunt is very well cared for and couldn't be happier there.

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Review from Edward W (Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A resounding vote of thanks to all members of staff for their great help and assistance during my stay at Moat House Care Home.

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Review from Eleri D (Regular Volunteer) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I help with the activities coordinators and find them very friendly and helpful with the residents. In fact all the members of staff I have found to be very pleasant and helpful.

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Review from T S (Nephew of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly reception and most obliging staff. No problem, whatever that may be, remains unresolved. Ambience of rooms excellent, care facilities and attention given to residents also excellent. Challenge is to maintain the high standards currently achieved.

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Current Review Score: 9.8 (9.755)

Overview of Review Score

The Review Score of 9.8 (9.755) out of 10 for Moat House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Moat House Care Home is calculated as follows: ( (256 Excellents x 5) + (32 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 306 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moat House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (39)

Meet the Team (3)

Paul

Paul Bundyford

Job Title: Home Manager

Joined: 2023

"I am a dedicated home manager who is passionate about providing a superb place to live or work for everyone at Moat House. With my team, I share a focus on achieving excellence and delivering high-quality care while supporting our residents."

Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Moat House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”

Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”

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