Moat House Care Home

New Road, Burbage, Hinckley LE10 2AW
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9.7 131 Reviews
  • Moat House Care Home, Hinckley
Family-run Moat House Care Home offers award-winning affordable luxury in the beautiful conservation area of Burbage village, Leicestershire.

Residents are cared for by the same friendly faces with a well-trained team who ensure high standards of residential, daycare and dementia care in a comfortable, caring and compassionate environment.

Wellbeing and happiness is at the heart of the home and dedicated activity coordinators provide residents with a daily fun, engaging and stimulating social programme designed to encourage a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, Moat House residents frequently get out and about on day trips to places of local interest.

Well-equipped facilities include spacious, tastefully decorated en-suite bedrooms, a cinema, a traditional pub, hair salon, and lifestyle kitchens where residents are encouraged to assist with everyday tasks such as making a cup of tea or laying the table for dinner. Tasty home-cooked meals are served in dining rooms, which overlook the attractive gardens.

Set amidst two acres of mature trees, Moat House has beautiful sensory gardens with an aviary, patio seating area, water feature as well as a relaxing spinney moat walk.
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Care Provided by Moat House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please get in touch to find out more about our fees.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paul Bundyford (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (101)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (101)

Moat House Care Home Reviews (131)

9.7

Moat House Care Home has a Review Score of 9.7 (9.749) out of 10, based on 25 reviews in the last 2 years.
Over all time Moat House Care Home has 131 reviews.

Overall Experience
  • 123
  • 6
  • 1
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Date Published
  • 131
  • 6
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  • 25
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Reviewer Connection to Moat House Care Home
  • 38
  • 18
  • 12
  • 12
  • 7
  • 7
  • 6
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 131, showing 41-60
Review from L M (Granddaughter of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad received the most excellent attentive care at Moat House. He was extremely happy there, and we furnished his room just how he wanted with his familiar things around him. It was so lovely to see the rapport he had with all of the carers and staff - they were always available to discuss anything
with the family and immediately shared any concerns. We would not hesitate to recommend Moat House to others and will always be grateful for the wonderful care my grandad received throughout his time there.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave Moat House a review. We are so pleased to hear that you were happy with the level of care and service your grandad received and that you would not hesitate to recommend Moat House care home. Thank you.

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Review from E T (Granddaughter of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grandad has settled in really well at Moat House. All the staff have been very welcoming.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased to hear that your grandad has settled in well and we hope he continues to enjoy himself whilst in our care. Thank you.

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Review from Sharon B (Daughter of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, we had heard that Moat House was good, but we didn't know it would be amazing! The decision to move to residential care can be a difficult one, but we needn't have worried. Our mum was immediately made to feel respected, nurtured, safe and cared for in her final weeks. She had a great sense of
humour and laughed every day with her carers. She went to Mallory Park to watch the motorbikes because staff had heard she used to ride a bike with our dad. She struggled to eat so staff made sure she was offered her favourite things. And at the end of her life she was given so much loving care and attention. We, her family were also supported brilliantly throughout and will be forever grateful that we found such a special place for our lovely mum.
Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave us a review. We understand that finding a care home for your loved ones can be difficult, but we are so pleased that you were happy with your decision. It is great to hear your mum was laughing every day whilst in our care and we made a difference in the time she resided with us. She will be missed by everyone.

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Review from Judith P (Wife of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came to Moat House in July from hospital for rehab. While he was in the care of Moat House, the carers and management could not be more professional, caring and kind. I certainly can't praise them enough, I would highly recommend Moat House to anyone. The perception that I was concerned about
from a residential/care home, was that they were just left in a room with the TV on and just have a poor standard of care, but I was proved completely wrong with Moat House. They are exceptional to say the least.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased to hear that your experience of Moat House and our services have been professional, caring and kind and that you feel you could recommend our home to others. Thank you.

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Review from P L (Son of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the few months my mother was at Moat House my mother was, with the help and support of the excellent staff, gradually beginning to gain confidence and take part in the many first-rate activities and facilities at the home. The home is undoubtedly a well-designed, well-built, very well run and
very comfortable place for residents, but a care home is nothing without its staff. All of the staff at Moat House were excellent. Caring, friendly, very professional and approachable. I could not think of a better place for my mother to have spent her last months and the staff are to be congratulated on the wonderful way they run the place and care for the residents.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave this lovely review for Moat House Care Home. Our team prides itself on making our home 'a superb place to live or work' and we are so pleased to hear that your mum was able to regain a little confidence, join in with our wellbeing activities program and enjoy living at Moat House. She will be missed by everyone here. Thank you.

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Review from J W (Daughter of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Dad arrived here in February, he has been treated with wonderful care and understanding. Everything and everyone is exceptional, and he is so happy and contented.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that since Dad joined us here in February that you feel the level of care and service he is receiving is of an exceptional standard and that he is enjoying life at Moat House. Thank you.

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Review from George S (Son of Resident) published on 20 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to pay tribute to the kindness that all the carers showed my mum during her near two year stay at Moat House. But particularly in the last few weeks of her life is when their love and professionalism really came through both to Mum and her family. You were brilliant. Thank you.
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Review from Tim B (Grandson of Resident) published on 20 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana has been a resident in Moat House for several years and receives the highest standard of care from all the staff. With excellent facilities and regular entertainment, she couldn't be happier. Since moving to Moat House we've noticed a big change in Nana. She's now more relaxed, her anxieties
have lessened and her overall health has improved. I couldn't recommend Moat House enough! They are just brilliant! Thank you for everything that you do.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that you are happy with the high level of care your nana receives and that you would be happy to recommend our home.

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Review from Gary L (Son of Resident) published on 6 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident in Moat House for several years and without a doubt I highly recommend it. The place is very well kept and the facilities are very good. The resident's rooms are clean and well equipped and the communal areas, such as the lounges, are very nice. The garden is lovely. The
staff are caring and friendly and interact with the residents in a nice way. The food is good, well prepared and enjoyed by my father. There are plenty of organised activities for the residents if they want to participate. Moat House have dealt with the Covid restrictions very well and kept us informed at all times. My father is very happy there which is perhaps the best endorsement.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear you are happy with the level of service and care that your father receives and the level of communication with our team. It is always nice to hear that our residents are happy and enjoying life at Moat House.

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Review from Ann-Charlotte L (Granddaughter of Resident) published on 4 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We feel that granddad is safe and very well looked after at Moat House. He feels staff are always so friendly and helpful and we see this too when visiting. There are lots of activities going on and the garden is so lovely. Moat House have made visiting safe and accessible whenever regulations allowed
it during the pandemic.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you so much for taking the time to leave a review. We are thrilled to hear that you are happy with the level of care your grandad is receiving and that you can continue to visit him in a safe manner while restrictions remain in place. We look forward to seeing you next time you come to visit.

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Review from Antony B (Friend of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home has the welfare and happiness of its residents at its core. Residents are treated with compassion and respect and are well known by the staff. The care home provides a rich range of activities for residents to get involved with.
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Review from Anne H (Daughter of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My family and I have been visiting our mother who is a resident for the past two and a half years. The staff are for the most part extremely kind and caring and do a great job across the board from the cleaners who work tirelessly to the activity team who do sterling work and the carers with their endless
patience.


The management and company's policies are at times hard to understand and on a personal level they don't appear to apply much ethics to some of their decisions. They have however taken time to listen to our concerns as a family and hopefully will review some of their practices as a result.

Reply from Joe Lock, Head of Marketing and Technology at Moat House Care Home

Thank you for taking the time to leave a review and for giving us the opportunity to listen to your concerns and to work with you to improve your experience at Moat House.

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Review from Sarah B (Granddaughter of Resident) published on 29 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moat House, Hinkley provides the assurance to relatives that their loved ones are being cared for. My Grandad has spent a challenging year away from us but Moat House have done everything possible, during Covid, to make him and other residents safe. Where they have been able, using all restriction guidelines
they have responded quickly and efficiently to allow distanced meetings, which have been so important for him and us. The staff are friendly and caring and there is an excellent programme of activities set for the residents during the week, when able to mix. Finally, the facilities and grounds offer a feeling of community and when visiting (under normal times) we feel welcomed but also able to visit the garden with him.
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Review from Anne N (Friend of Resident) published on 26 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Moat House until he died and was cared for extremely well. A close friend recently required residential care, and I had no hesitation in recommending Moat House. He is enjoying everything about living there. He finds the staff very helpful and caring.
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Review from Edith S (Resident) published on 26 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident at Moat House for nearly 3 years so feel I can give an honest review of the establishment.
Under the excellent management, it ensures we have a happy, well run home. There are plenty of activities one can join in with from artwork to games and quizzes to keep one's brain and
body working. All the staff, no matter what their job or position is in the home are cheerful and helpful and I must give credit to our carers who respect our feelings and help us keep our dignity. In Covid lockdown, they have gone above and beyond duty. What more could anyone want?
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Review from Sara S (Niece of Resident) published on 30 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The new visiting facilities at Moat House work very well for my uncle. I am able to book a 20-minute visit subject to availability by text message. I was visiting him in a gazebo in the garden but now the winter has arrived they have installed a visiting cabin which is accessed from the car park. I
was greeted by a very friendly visiting host who showed me where to sit and gave advice on using the microphone. My uncle was then brought through to the other side of the Perspex window. We had a lovely chat and we were able to hear each other. My uncle is able to understand to a certain extent why I am not able to visit him inside the home which makes it easier for us. My uncle has been at Moat House for the last 2 years. He has settled well, enjoys the food and says the staff are always pleasant and very helpful. He likes to join in some of the range of activities available. In his own words- “I couldn’t be in a better home.” Well Done Moat House.
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Review from Alison S (Niece of Resident) published on 30 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moat House looks after my uncle so well. The staff are always cheerful, kind and thoughtful and my uncle is going from strength to strength because of their excellent care. I have been very impressed by how innovative the home has been in facilitating visits during the Covid-19 situation and how they
have still carried on with all sorts of organised activities. Moat House go above and beyond in every aspect of their care of their residents. 
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Review from Jude B (Daughter-in-law of Resident) published on 13 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely father-in-law has been a resident of Moat House for several years. He is really happy there and extremely well looked after. It has been very hard during COVID, but we have been able to book visits outside, and it has been so reassuring. He knows about the pandemic, but we need to keep reminding
him why we have to wear a mask and why we cannot come inside. The staff are lovely with him and make sure he is well wrapped up when he meets us and that we are socially distant. They give us tea or coffee and make us feel welcome. Dad loves to see us. Moat House has managed as well as possible in these difficult times, and dad tells us by phone that he is good, he likes the food, he enjoys watching sport and environment programmes on the TV, and he feels safe and secure. There are plenty of activities he can do if he wants to. We are all looking forward to the day we can have a big hug with him.
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Review from Angela C (Sister of Resident) published on 28 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been very impressed with the help and ease in which my brother moved into Moat House. All queries have been addressed immediately and our brother has improved due to the social interaction within the home. Unfortunately, everyone is suffering at this time due to Covid but we feel satisfied that
we have chosen the right home. Staff are wonderful and always keep us informed. Thank you, keep up the great work!
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Review from Lydia W (Daughter-in-law of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even under extreme difficulties, Moat House staff continue to provide the highest care possible with a smile and kind word to residents and relatives alike. This is our 3rd stay at Moat House so much so that our relative has decided to make this her permanent home, a decision easily made by the consistent
care provided by all staff. Keep up the good work!
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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Moat House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.749 for Moat House Care Home is calculated as follows: ( (246 Excellents x 5) + (31 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 295 Ratings = 4.749
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moat House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (39)

Meet the Team (3)

Paul

Paul Bundyford

Job Title: Home Manager Joined: 2023

"I am a dedicated home manager who is passionate about providing a superb place to live or work for everyone at Moat House. With my team, I share a focus on achieving excellence and delivering high-quality care while supporting our residents."

Naomi

Naomi Jones

Job Title: Hospitality Manager Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Moat House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”

Catherine

Catherine Lock

Job Title: Mobility Assessor Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”

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