Moat House Care Home

To date, all expectations of the home have been met. All staff at all levels are very friendly and professional.

Mum came in for respite in April, she settled well under difficult family circumstances. The staff from top to bottom have been very caring and now we are confident enough to keep her at Moat House full-time.

Staff make Grandma feel very safe and always happy to assist her with anything she needs help with. If Grandma has any medical issues, they are always dealt with quickly and myself and my family are always informed. Grandma feels very settled and very well cared for and treats Moat House as her home.

Excellent talk by three members who shared kit, footballs, book etc - football going back to post WW2. Very informative and entertaining especially as a former player's wife of 97 years old was present plus a resident who has supported them for 70 years. Very informative, lots of fun especially the anecdotes of a former player. A Slideshow brought back happy memories of the football care in the community.

The care home is a lovely place, always welcoming. A lovely atmosphere and nothing is too much trouble for the staff. Very friendly environment and residents all seem to be well cared for.

What can I say but a massive thank you for the care, respect and kindness that is always shown to my mum and to her visitors. I have total peace of mind for Mum's wellbeing which allows me to just enjoy time with her.

My mum went into respite at Moat House during a very stressful time. During the whole time there the organisation, management and care were all exemplary. She was very anxious about going into a new environment but the expertise and kindness of the staff made her stay enjoyable. The only reason she moved was to go to a care home with my Dad and to move nearer to family. Exemplary care, in an exemplary care home. Thank you.

On our first viewing some months ago, my dad and I knew this would be the best place for him. We have not been let down. The care, support and friendliness shown to Dad and his family have been exceptional by the staff and management. He celebrated his 90th birthday, a wonderful and memorable occasion with his family, fully supported and catered for by Moat House. Recently after Dad fell and broke his hip, following 2 weeks in hospital, his improvement at Moat House after 2 days is quite incredible. Keep up the good work. Thank you.

My mother has been in Moat House Care Home for over 12 months. I cannot fault the care she has received. All the staff are so friendly and have made her feel "at home", safe and secure. She has a beautiful spacious room. The garden is a little haven that residents have access to. I have only very positive comments to make and thoroughly recommend it.

My wife has been a resident since January 2020. From the late stage of Alzheimer', she obviously had deteriorated now and cannot carry out any functions of life herself. During this time, her every need has been excellently dealt with by the wonderful staff at the care home.

It's a lovely home and we loved sitting in your lovely gardens drinking tea and homemade cakes.

Moat House staff, especially the manager, have been absolutely exceptional when taking care of my grandad. They’ve helped him wherever and whenever he needs it and have been extremely supportive of him since his time there compared to the last care home he was in. The care home has made a world of difference to my grandad, and we’re all over the moon he’s at a place where he can enjoy himself.

Moat House is a brilliant care home with wonderful caring staff throughout.

Exceptional Care. My Mum has late-stage dementia, insulin-dependent diabetes and a weak chest among other things and has been in Moat House since 2019. During this time, she has had four life-threatening illnesses and, if it wasn't for the exceptional care shown by the carers at Moat House, she certainly wouldn't be alive today. Her needs are many including needing hoisting, continence care, and constant supervision. Even though she doesn't communicate, the carers always include her in the many activities that they provide. They make sure that her Joy For Life robotic cat is always by her side and, if she doesn't want to cuddle the cat, they ensure that she has a teddy or some other item to cuddle. I'm so grateful for the care and attention that she gets, I can't thank everyone enough. Writing this, I'm close to tears. Thank goodness she's with you, Moat House.

My Mum has been in Moat House Care Home on respite care since the end of December 2022 following a stay in hospital. We have decided to make the stay permanent as a result of the excellent care. She was hesitant to interact with others at first and the staff were very kind and considerate in encouraging her to have lunch in the lounge and in attending the activities. She is actively involved in a number of activities throughout the week and is gaining confidence in being in social situations again. Mum is getting wonderful care 24/7 and we can relax and enjoy visiting her without having to worry about her falling and being in difficult situations at home. Mum is mentally stimulated every day and can choose to relax in her lovely room if she prefers. We are completely in 'the loop' with medication and care changes and nothing is too much trouble. We are so grateful for everyone's help in the transition process for Mum's move into Moat House from her own home. Thank you to all of the staff in Moat House and at Head Office.

Every member of the Moat House team is commendable. Nothing is too much trouble. My mum is well looked after and I would accept nothing less for her. Her care is everything I would wish for. She has company and stimulation. She is hugely grateful for the efforts of the team that care for her and so am I. Long may it continue! Thank you to all concerned.

As has always been the case, the staff at Moat House were welcoming, kind and friendly. The care being received by my uncle is excellent and he seems to be as comfortable as can be expected in the clean and pleasant surroundings offered by the home. All in all, we are so pleased, as a family, that we chose Moat House!

Grandad has been at the care home for many years and I have been so grateful for all of the love and support that he received in his time there by the wonderful staff. He sadly passed away in April 2022 and, although it was hard for all of us, it was lovely to see him and spend time with him as much as we could whilst he was a resident. Thank you for everything you did for him, Moat house, I know we had more time with him because of the professional and heartfelt support and care that he received from all of the staff.

The carers at Moat House Care Home were professional, friendly, kind and very accommodating whilst my dad was in for respite care. Dad's room was very clean and the cleaners and maintenance staff were brilliant. The events team work really hard to come up with innovative ideas to keep residents involved and entertained and the trips out are a lovely idea. My dad put on weight, so the food is recommended. Well done and thank you to everyone.

Friendly staff, who show my beautiful nanny kindness, care and compassion. I'm so grateful she is looked after so well. There is always different activities going on for everyone. The home smells clean, which is massive.