Moat House Care Home

New Road, Burbage, Hinckley LE10 2AW
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9.7 131 Reviews
  • Moat House Care Home, Hinckley
Family-run Moat House Care Home offers award-winning affordable luxury in the beautiful conservation area of Burbage village, Leicestershire.

Residents are cared for by the same friendly faces with a well-trained team who ensure high standards of residential, daycare and dementia care in a comfortable, caring and compassionate environment.

Wellbeing and happiness is at the heart of the home and dedicated activity coordinators provide residents with a daily fun, engaging and stimulating social programme designed to encourage a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, Moat House residents frequently get out and about on day trips to places of local interest.

Well-equipped facilities include spacious, tastefully decorated en-suite bedrooms, a cinema, a traditional pub, hair salon, and lifestyle kitchens where residents are encouraged to assist with everyday tasks such as making a cup of tea or laying the table for dinner. Tasty home-cooked meals are served in dining rooms, which overlook the attractive gardens.

Set amidst two acres of mature trees, Moat House has beautiful sensory gardens with an aviary, patio seating area, water feature as well as a relaxing spinney moat walk.
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Care Provided by Moat House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please get in touch to find out more about our fees.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paul Bundyford (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (101)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (101)

Moat House Care Home Reviews (131)

9.7

Moat House Care Home has a Review Score of 9.7 (9.749) out of 10, based on 25 reviews in the last 2 years.
Over all time Moat House Care Home has 131 reviews.

Overall Experience
  • 123
  • 6
  • 1
  • 1
  • 0
Date Published
  • 131
  • 6
  • 18
  • 25
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Reviewer Connection to Moat House Care Home
  • 38
  • 18
  • 12
  • 12
  • 7
  • 7
  • 6
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 131, showing 21-40
Review from J T (Daughter of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say but a massive thank you for the care, respect and kindness that is always shown to my mum and to her visitors. I have total peace of mind for Mum's wellbeing which allows me to just enjoy time with her.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that you feel your mum and her visitors are treated with care, respect and kindness. We are glad you have total peace of mind for your mum's wellbeing. Thank you.

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Review from L H (Daughter of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into respite at Moat House during a very stressful time. During the whole time there the organisation, management and care were all exemplary. She was very anxious about going into a new environment but the expertise and kindness of the staff made her stay enjoyable. The only reason she
moved was to go to a care home with my Dad and to move nearer to family. Exemplary care, in an exemplary care home. Thank you.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that during your mum's respite stay, you found the organisation, management, and care all exemplary. Many Thanks.

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Review from S R (Daughter of Resident) published on 12 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On our first viewing some months ago, my dad and I knew this would be the best place for him. We have not been let down. The care, support and friendliness shown to Dad and his family have been exceptional by the staff and management. He celebrated his 90th birthday, a wonderful and memorable occasion
with his family, fully supported and catered for by Moat House. Recently after Dad fell and broke his hip, following 2 weeks in hospital, his improvement at Moat House after 2 days is quite incredible. Keep up the good work. Thank you.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that we have been successful in not letting you down when looking for the best place for your father. We hope he and the family enjoyed his 90th birthday as much as we did, celebrating with him. Thank you for your kind words.

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Review from M M (Daughter of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Moat House Care Home for over 12 months. I cannot fault the care she has received. All the staff are so friendly and have made her feel "at home", safe and secure. She has a beautiful spacious room. The garden is a little haven that residents have access to. I have only very positive
comments to make and thoroughly recommend it.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that your mum has been made to feel "at home", safe and secure. Thank you for recommending Moat House and for your kind words.

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Review from Derek S (Husband of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident since January 2020. From the late stage of Alzheimer', she obviously had deteriorated now and cannot carry out any functions of life herself. During this time, her every need has been excellently dealt with by the wonderful staff at the care home.
Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased to hear about your positive experience of care and compassion during your wife’s time with us. Thank you for your kind and thoughtful words.

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Review from Patricia d (Wife of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff at Moat House Care Home for their kindness, care and support to my husband and me during his stay.
Sadly he passed away in September but his care was excellent and the staff were very supportive and kind.
He loved his time there enjoyed the activities and especially
the musical afternoons. I was always made welcome and kept informed of any decisions made for him. Carers are very special people so many thanks to you all (especially to tall trees).
It's a lovely home and we loved sitting in your lovely gardens drinking tea and homemade cakes.
Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We really appreciate your kind words and are so glad your husband enjoyed his time spent at Moat House. Your husband will be missed by everyone.

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Review from Sam W (Grandson of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moat House staff, especially the manager, have been absolutely exceptional when taking care of my grandad. They’ve helped him wherever and whenever he needs it and have been extremely supportive of him since his time there compared to the last care home he was in. The care home has made a world of difference
to my grandad, and we’re all over the moon he’s at a place where he can enjoy himself.
Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave a review. We are so pleased to hear that you have found the care to be absolutely exceptional. Thank you for your kind words and for choosing Moat House.

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Review from Stuart H (Brother of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moat House is a brilliant care home with wonderful caring staff throughout.
Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave a review. Thank you for your kind words and for choosing Moat House.

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Review from Melanie S (Daughter of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional Care. My Mum has late-stage dementia, insulin-dependent diabetes and a weak chest among other things and has been in Moat House since 2019. During this time, she has had four life-threatening illnesses and, if it wasn't for the exceptional care shown by the carers at Moat House, she certainly
wouldn't be alive today. Her needs are many including needing hoisting, continence care, and constant supervision. Even though she doesn't communicate, the carers always include her in the many activities that they provide. They make sure that her Joy For Life robotic cat is always by her side and, if she doesn't want to cuddle the cat, they ensure that she has a teddy or some other item to cuddle. I'm so grateful for the care and attention that she gets, I can't thank everyone enough. Writing this, I'm close to tears. Thank goodness she's with you, Moat House.
Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave a review. We are so pleased to hear that your mum received exceptional care and that you feel she is actively taking part in activities. Thank you.

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Review from D I (Daughter of Resident) published on 25 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been in Moat House Care Home on respite care since the end of December 2022 following a stay in hospital. We have decided to make the stay permanent as a result of the excellent care. She was hesitant to interact with others at first and the staff were very kind and considerate in encouraging
her to have lunch in the lounge and in attending the activities. She is actively involved in a number of activities throughout the week and is gaining confidence in being in social situations again. Mum is getting wonderful care 24/7 and we can relax and enjoy visiting her without having to worry about her falling and being in difficult situations at home. Mum is mentally stimulated every day and can choose to relax in her lovely room if she prefers. We are completely in 'the loop' with medication and care changes and nothing is too much trouble. We are so grateful for everyone's help in the transition process for Mum's move into Moat House from her own home. Thank you to all of the staff in Moat House and at Head Office.
Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave a review. We are so happy to hear that your mum received excellent care and that she has regained her confidence again.

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Review from Lisa S (Daughter of Resident) published on 3 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am submitting a review after six months and a well-managed covid outbreak! I cannot fault Moat House!
Mum has now been a resident for six months. At the age of 94 she continues to mourn what she has lost but now also appreciates what she has gained. Through systemic failure, care at home was insufficient.
Care at Moat House- amazing! I love to visit. At the age of 94 and having led a good life, my mum deserves the best possible care and she gets it 24/7!
Every member of the Moat House team is commendable. Nothing is too much trouble. My mum is well looked after and I would accept nothing less for her. Her care is everything I would wish for. She has company and stimulation. She is hugely grateful for the efforts of the team that care for her and so am I. Long may it continue! Thank you to all concerned.
Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House a review. We are so pleased to hear that you and your mum are happy with the level of care our team provide, and the range of activities and amenities we offer each day too. We always welcome families with open arms, to experience each day as their loved ones do and to participate in the different activities and/or events going on in the day as well, so we are honoured to hear that you love visiting your mum in our home. Thank you for your kind words, we look forward to seeing you again soon.

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Review from Peter S (Nephew of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As has always been the case, the staff at Moat House were welcoming, kind and friendly. The care being received by my uncle is excellent and he seems to be as comfortable as can be expected in the clean and pleasant surroundings offered by the home. All in all, we are so pleased, as a family, that we
chose Moat House!
Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased to hear that you are happy with the level of care your uncle is receiving and your family are so pleased to have chosen Moat House. Thank you for your kind words.

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Review from Rachel B (Granddaughter of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grandad has been at the care home for many years and I have been so grateful for all of the love and support that he received in his time there by the wonderful staff. He sadly passed away in April 2022 and, although it was hard for all of us, it was lovely to see him and spend time with him as much
as we could whilst he was a resident. Thank you for everything you did for him, Moat house, I know we had more time with him because of the professional and heartfelt support and care that he received from all of the staff.
Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased to hear that, throughout your Grandads time with us, you were happy with the level of care and compassion he received. It is great to hear that you and your family were also able to enjoy the visits you made to see your Grandad. Thank you for your kind words, he will be missed by everyone.

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Review from Julia A (Daughter of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers at Moat House Care Home were professional, friendly, kind and very accommodating whilst my dad was in for respite care. Dad's room was very clean and the cleaners and maintenance staff were brilliant. The events team work really hard to come up with innovative ideas to keep residents involved
and entertained and the trips out are a lovely idea. My dad put on weight, so the food is recommended. Well done and thank you to everyone.
Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House a review. We are so pleased to hear that, whilst your Dad resided with us, you were happy with the level of care he received and that he enjoyed getting involved with different activities and trips out. It is great to hear your Dad put on weight and continued to do so whilst in our care; we hope you think of us again, should the time arise. Thank you for your kind words.

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Review from Amber S (Granddaughter of Resident) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly staff, who show my beautiful nanny kindness, care and compassion. I'm so grateful she is looked after so well. There is always different activities going on for everyone. The home smells clean, which is massive.
Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased that you are happy with the level of care your Nanny receives. Our team prides themselves on ensuring our home is a superb place to live or work. Thank you

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Review from M L (Great-granddaughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great-grandad lived in Moat House care home for many years. I always felt very comfortable visiting as the staff are friendly and took great care of him. Their garden was a lovely place where I and my younger siblings would go to watch the birds with Grandad. Overall, a lovely place.
Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased to hear you and your family enjoyed visiting your Great-Grandad at Moat House, and that you made some lovely memories in our garden. Thank you for your kind words

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Review from Dan L (Grandson of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad lived at Moat House for seven years until he recently passed and I can honestly say it was the best care home we could have found for him. The staff were amazing and they did everything they could to keep him as happy and comfortable as possible. They were always friendly and approachable
and the staff always had time for us and my grandad. The home was always clean and tidy and the food was always great. I would highly recommend Moat House to anyone looking for a care home for their loved ones.
Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased to hear that you and your family were happy with the level of care your Grandad received throughout his time here and you would not hesitate to recommend Moat House Care Home. Thank you for your kind words, your Grandad will be missed by everyone.

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Review from C M (Granddaughter of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad lived at Moat House for four years and he enjoyed every single moment. He made an immense improvement with his weight, overall mood and health in general, after moving in. The carers always put the residents first and my grandad loved spending time with them, when he could. I would recommend
Moat House to everyone. I can't thank them enough for what they did for my family.
Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased to hear that your Grandad's mood, weight and general well-being improved after joining us. Our team prides itself on ensuring that our home is a superb place to live or work. Thank you for recommending Moat House Care Home and for your kind words.

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Review from Karen W (Niece of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie had to come here for her own safety. She would not go anywhere else as she is a Burbage lady all her life. She has been made to feel special and important, and the staff are speaking and looking after her like she is their own grandmother. My auntie also told me that she is glad that she made
the choice to come and live here; it brought tears to my eyes as my auntie was overwelled with the excellent care that the staff are all showing her. The activities also included her and myself in the craft afternoon, which I also loved myself. Looking forward to coming for another excellent and caring visit. Well done to all the staff at Moat House.
Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House a review. We are so glad to hear that you and your Auntie are happy you chose Moat House Care Home. Our team prides itself on making our home a superb place to live or work, and our residents are and will always continue to be at the heart of every decision we make. We look forward to welcoming you back on your next visit, thank you.

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Review from Darcey H (Granddaughter of Resident) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care home, residents are treated with respect and well cared for. My family have seen a real improvement in my granny's attitude and outlook on life compared to the way she was prior to her residency at Moat House. She frequently takes part in a variety of activities and has really developed
her social life within the care home.
Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased that your family have seen an improvement in your Granny's outlook on life and that she enjoys participating in the activities in our home. Thank you.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Moat House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.749 for Moat House Care Home is calculated as follows: ( (246 Excellents x 5) + (31 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 295 Ratings = 4.749
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moat House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (39)

Meet the Team (3)

Paul

Paul Bundyford

Job Title: Home Manager Joined: 2023

"I am a dedicated home manager who is passionate about providing a superb place to live or work for everyone at Moat House. With my team, I share a focus on achieving excellence and delivering high-quality care while supporting our residents."

Naomi

Naomi Jones

Job Title: Hospitality Manager Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Moat House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”

Catherine

Catherine Lock

Job Title: Mobility Assessor Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”

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