Care Home Owned by Your Health Ltd in Flintshire

smile and welcome our family with welcome arms when we visit, that means we feel that Mum is being looked after wonderfully when we go from there. Recent changes there could have been disruptive to residents and families alike but we have been fully informed and involved in these changes when possible. The new activity coordinator has been a huge asset to the home in terms of keeping residents mentally and physically active where possible. I am aware there are a number of agency staff being used but I feel the home is doing all it can to recruit permanent staff. Thank you to all involved in Mum's care.

The home manager and her team do a grand job.

use this especially on her most painful and uncomfortable days. Mum's room is spacious and comfortable and has the benefit of a very large window which makes it bright and cheery. There is plenty of room for all the equipment she needs and for visitors on days when she wants to stay in bed. An activities coordinator has recently been appointed and when I've visited I have seen various craft activities, bingo and quizzes taking place.
The food is good with a range of dishes on the menu each day, always fresh fruit and veg available. Staff consult the residents about the menu. Housekeeping do a great job keeping the bedrooms clean and tidy and managing the laundry. Communication is 5-star.

high standard with excellent choice all prepared with local products. A varied choice and cooked to a high standard. My family are confident that I am well cared for.

locked front door/sign-in/out process. The dining room and both lounges are up-to-date and comfortable. You always get a warm welcome at Willowdale.

All the staff are exceptional and are true carers. I am truly touched by the care and support to provide to my auntie and also to myself and my family too.

are always happy to talk about how Mum has been and to help her with the telephone. I have been made welcome when visiting either indoors or using the visitor's pod. The food is all freshly prepared daily and the cakes at afternoon tea are highly rated by my Mum.

as individuals; the staff treat them as normally as possible and have a laugh with them; it's a very cheerful place.
Would 100% recommend Willowdale to anybody looking for a care home for a loved one as that's what they'll be there - loved! The cats are a bonus too!

from all members of staff is exemplary. The rooms are a little dated and living social areas are limited (hence lower score) but overall Willowdale is an excellent care home with outstanding staff and management.

We are only sad that he was unable to stay with you all at Willowdale. Many thanks.

and it is so lovely to hear her speak so affectionately of Willowdale. Many thanks to the manager and all staff.