from Sharon C (Mother of Resident) published on 3 January 2019
Submitted via Website • Report
Overall Experience2.0 out of 5
As you can only use 1,000 letters and cannot say anything that has happened, read between the lines. This place employs people who mostly do not have a proper understanding of all residents' needs and mental ability due to their illnesses. There is a lack of care, especially at night. I do not feel
my daughter is cared for properly and the home, in general, is not homely at all. Facilities are basic, there is no proper garden, the residents' washing isn't washed properly or ironed. Staff turnover is bad and due to some cultural differences, there is a lack of understanding when trying to communicate. This needs to be said as it is important for residents and their parents. There is a lack of proper care and going the extra mile here. The home is basic and everything is on a budget. Managers do not take kindly to complaints and you will be made to feel insignificant. I do not recommend this place.
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