Over all time Cherre Residential Care has 1 review.
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Review from Sharon C (Mother of Resident) published on 3 January 2019
Submitted via Website • Report
Overall Experience2.0 out of 5
As you can only use 1,000 letters and cannot say anything that has happened, read between the lines. This place employs people who mostly do not have a proper understanding of all residents' needs and mental ability due to their illnesses. There is a lack of care, especially at night. I do not feel
my daughter is cared for properly and the home, in general, is not homely at all. Facilities are basic, there is no proper garden, the residents' washing isn't washed properly or ironed. Staff turnover is bad and due to some cultural differences, there is a lack of understanding when trying to communicate. This needs to be said as it is important for residents and their parents. There is a lack of proper care and going the extra mile here. The home is basic and everything is on a budget. Managers do not take kindly to complaints and you will be made to feel insignificant. I do not recommend this place.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
13 Mar 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Cherre Residential Care
What types of Care is Cherre Residential Care registered for?
Learning Disability / Autism, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Cherre Residential Care have?
There are 8 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Cherre Residential Care?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Cherre Residential Care to the centre of Leicester?
0.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cherre Residential Care to verify any information. View our terms and conditions. Cherre Residential Care has an Basic Service - more info.