Cherre Residential Care

Hello my name is Natasha. I'm writing my review as a resident of Cherie care home. The staff treat me very well. Food is delicious. Bedroom is very well. Kept very clean. The residence are patient and understanding overall it's a nice place to abide in the only thing is missing is my Mum. I LIVE HERE ITS FINE TO LIVE THE STAFF ARE EXTRA FRIENDLY THE FACILITIES ARE BRILLIANT EXEPT THE HOT TAP IN THE BATH DOSENT WORK CLEANLINESS IS GOOD THE BOSSES ARE EXTRA SUPPORTIVE BUT I DONT WANT TO BE IN THE HOME ANYMORE I WANT TO BE WITH MY MUM PLEASE IM DESPERATELY IN NEED OF MY HOME AND MY MUM PLEASE I WANT TO GO HOME TO MY MUMMY PLEASE

In my opinion the excellence comes from management knowing exactly how to work for the service users and this is ingrained into the staff

The residential home is very cosy and relaxing like home from home style clean and welcoming.The staff are helpful and very friendly providing full support for residents and helpful advice and news for family visitors . Staff encourages independence and support to do activities outdoor I.e hobbies like swimming picnics bowling Lots off staff are on hand to keep residents safe and happy

The care home is very well organised and my brother is looked after very well. The staffing has been pretty stable now for some time and they are very experienced on how to look after my brother and encourage him to get out and about each day and to perform everyday tasks. The families have social meet ups where we are updated on how the siblings are getting on and enabling us to socialise together.

As you can only use 1,000 letters and cannot say anything that has happened, read between the lines. This place employs people who mostly do not have a proper understanding of all residents' needs and mental ability due to their illnesses. There is a lack of care, especially at night. I do not feel my daughter is cared for properly and the home, in general, is not homely at all. Facilities are basic, there is no proper garden, the residents' washing isn't washed properly or ironed. Staff turnover is bad and due to some cultural differences, there is a lack of understanding when trying to communicate. This needs to be said as it is important for residents and their parents. There is a lack of proper care and going the extra mile here. The home is basic and everything is on a budget. Managers do not take kindly to complaints and you will be made to feel insignificant. I do not recommend this place.