Millennium Care Group in Greater Manchester | 4 Care Homes

Review of
Langtree Care Home
from Sophie M (Daughter of Resident) published on 21 August 2025

Submitted via Website • Report

Overall Experience

Both parents have been at Langtree for a month now and it is the best decision we could have made. The home itself feels more like a hotel than a care home - no beige rooms filled with people asleep in recliners. Their individual bedrooms are spacious and well decorated. The food is plentiful and healthy,

all made on site by a great chef. But what really makes it is the staff. They are incredibly hardworking, caring and bright.

We've had a couple of teething problems, which is natural since the home opened very recently, but they have been sorted out and I can sleep easy knowing my parents are cared for so well.

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Review of
Lakeside Nursing & Residential Home
from Jackie E (Daughter of Resident) published on 27 June 2025

Submitted via Website • Report

Overall Experience

I literally cannot praise Lakeside enough. My dad has been a resident for 2.5 years and my mum was also there until December 2022 when she sadly died.
They helped my dad's transition as a widower and treated him with love, care and compassion. It was a difficult time and for myself, my brothers

and the rest of our family, knowing my dad was so well cared for meant everything to us.
As a whole I cannot praise the management, nursing, catering, carers, office and laundry staff enough. Nothing is too much trouble. I would also like to recognise the efforts as Activities Coordinator, she works so hard to find ways to encourage my dad to join in activities and events.
Thank you Lakeside for looking after my dad like he's your dad.

Reply from Gail Howard, Manager at Lakeside Nursing & Residential Home

Thank you for your praise with regards to our whole team, and understanding that it is always a team effort to provide care for your Dad. He is a true gent and a pleasure to care for.

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Review of
Lakeside Nursing & Residential Home
from Jenny R (Daughter-in-law of Resident) published on 12 June 2025

Submitted via Postal Card • Report

Overall Experience

Mother in Law has lived at Lakeside for 5 years and is very settled and happy, well cared for with advanced dementia. The staff are always positive and welcoming and the activities keep a level of joyous engagement to the place. We are very grateful to the staff at Lakeside.

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Review of
Norley Hall Care Home
from C D (Husband of Resident) published on 22 May 2025

Submitted via Postal Card • Report

Overall Experience

Norley Hall care home came to the rescue after a disasterous brief stay at another care home, which had been organised by NHS at Wigan Infirmary. It was like coming out of darkness and despair into a world of sunshine.
My wife had one to one respite care. The support and treatment by a dedicated management

and caring staff was exceptional. It has certainly changed my opinion of what living in a care home could be like. The management came out immediately to do the transfer between homes and was waiting to welcome us to Norley Hall when we arrived in the evening. I was always made welcome to visit and stay at any time. Everyone was so kind, considerate and helpful. It was a very happy experience in a difficult situation.
I have read and agree with all the recent positive review for Norley Hall. They are an accurate reflection of my experience.

Reply from Kathryn Rimmer, Registered Manager at Norley Hall Care Home

Thank you so much for your kind and heartfelt words.We were truly sorry to learn of your wife's initial experience, and we are honoured that Norley Hall was able to offer the care, comfort, and reassurance that you both needed at such a difficult time. It was our privilege to welcome you, and we're deeply touched to know that you felt the warmth and dedication of our team from the moment you arrived.Providing compassionate, person-centred care is at the heart of everything we do, and your comments are a great encouragement to our staff, who always strive to go the extra mile. We are especially pleased to know that your wife's one-to-one respite care made such a positive difference, and that you always felt welcomed and supported during your visits.Your words will be shared with the whole team-they will be as proud as I am to know that their work has made such a meaningful impact.

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Review of
Lakeside Nursing & Residential Home
from Marian B (Resident) assisted by family/friend published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

From the very first point of contact with Lakeside care home I have been treated, by all, with kindness, humanity and understanding. I have been welcomed and valued as a person, whilst my physical needs have been taken care of in a professional, supportive and homely manner. Staff provide a friendly,

family feeling of care - nothing is too much trouble, day or night. They are kindness itself. I want for nothing. I immediately felt safe. I am comfortable, content and confident. I feel in safe hands.

Reply from Gail Howard, Manager at Lakeside Nursing & Residential Home

Thank you for your lovely comments, it is a privileged to have you stay with us.

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Review of
Lakeside Nursing & Residential Home
from A S (Daughter of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

My mum was 90 today. She has only resided in Lakeside for a week but, in that short time, staff have ensured that they have got to know her. Today, myself and a few relatives came to celebrate her birthday. The staff had made a delicious birthday cake and provided a nice buffet, which was much appreciated.

We never thought my mum would end up in a care home but I know she will be well cared for and looked after in a loving environment.

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Review of
Lakeside Nursing & Residential Home
from Gillian C (Daughter of Resident) published on 23 April 2025

Submitted via Website • Report

Overall Experience

Almost 99, having lived independently, Mum decided she needed 24 hour care.
It was with some trepidation that I visited Lakeside, but I need not have been anxious as we were instantly welcomed into lovely surroundings and a vibrant atmosphere, by friendly, polite and happy staff.
We felt immediately

at ease and reassured in such a pleasant, clean and family environment. One week later Mum took up residence and has never looked back. She is thriving in the care and love that she is receiving. She is treated with dignity, respect and professionalism at all times whilst enjoying the social conversations and friendships. The very genuine positive staff /resident and staff/staff relationships are clear for all to see.
Mum , and her family, have been welcomed and embraced into the family at Lakeside. All staff are approachable. Mum feels in safe hands , giving her the confidence to join in amazing outings, which we never expected.
Mum is happy. We have peace of mind. Priceless!

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Review of
Norley Hall Care Home
from J G (Daughter of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

When mom was admitted to Norley following a fall causing a broken hip, she was welcomed far more than her previous home. She was happier and looked after with dignity and care. Her food Was well cooked and presented and the entertainment was fabulous. All special days and occasions were celebrated.

When Mum passed I became a volunteer to pay back the love and respect given to her.

Reply from Kathryn Rimmer, Registered Manager at Norley Hall Care Home

Your heartfelt words mean so much to us. We're truly honored to have been a part of your mum's journey and to have provided her with the care, dignity, and joy she deserved. Knowing that she was happy and well looked after means the world to us.Having you as a volunteer is a gift-we are so grateful for the kindness and love you bring to Norley Hall. Your dedication is a beautiful way to honor your mum's memory, and we are lucky to have you as part of our family.

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Review of
Norley Hall Care Home
from H G (Daughter of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

Well What Can We Say Norley Hall is an amazing place, The main and single important thing is mum feels safe, all staff are fabulous (mums words). We have the Ethos that we are all family. The home comforts are evident and the personal care is very goo. As a daughter I have a lot less worry now mum

has a high standard of care and is happy food and facilities are very good. There are wonderful enrichment opportunities daily.

Reply from Kathryn Rimmer, Registered Manager at Norley Hall Care Home

Thank you so much for your kind words and heartfelt feedback. It means a great deal to us to know that your mum feels happy, settled, and well-cared for at Norley Hall. Our team is dedicated to providing the highest standard of care, ensuring our residents enjoy a comfortable and fulfilling experience.It's wonderful to hear that she enjoys the meals, activities, and entertainment we provide. Knowing that we bring you peace of mind is the greatest reward for our efforts. We are truly privileged to be part of her journey and to support her in making happy memories.Your appreciation will be shared with our team, who will be delighted to know their care and commitment are so valued. Thank you once again for your kind words and trust.

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Review of
Norley Hall Care Home
from K B (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

My mum has been at Norley Hall Care Home since the start of the year and we are really pleased with the way she has settled in, considering the nature of her difficulties. From the very start when the manager came to visit her we felt reassured that she would be in good hands. All the staff show care

and understanding for individual needs. It is a happy place and we are always made to feel welcome. We are encouraged to share any little questions or concerns, and feel like we are always listened to.

Reply from Kathryn Rimmer, Registered Manager at Norley Hall Care Home

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your mum has settled in well at Norley Hall Care Home. It means a lot to us to know that you feel reassured and welcomed. Our team is dedicated to providing compassionate, person-centered care, and it's wonderful to hear that their efforts have made a positive impact. Please know that we're always here to listen and support both you and your mum. Your feedback is truly appreciated and will be shared with the entire team.

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Review of
Norley Hall Care Home
from L D (Daughter of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

My Mum has been a resident in Norley Hall since February 2023. I am so grateful for the care and support she gets. The management and staff are wonderful and look after her so well she enjoys the food and the activities and entertainment provided. I visit frequently and its such a pleasure to see her

so settled and happy which gives me great peace of mind.
Thank you Team Norley.

Reply from Kathryn Rimmer, Registered Manager at Norley Hall Care Home

Thank you so much for your kind words and thoughtful feedback. It means the world to us to hear how happy and settled your mum is at Norley Hall. Our dedicated team takes great pride in providing compassionate care, delicious meals, and engaging activities to ensure our residents feel comfortable and valued.Knowing that your visits bring you peace of mind is truly rewarding for us. Your gratitude and support inspire us to continue doing our very best every day.Thank you once again for taking the time to share your experience. We feel privileged to care for your mum and be a part of her journey.

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Review of
Norley Hall Care Home
from Kev W (Son of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

My Mum has been a resident at Norley Hall Care Home since June 2024, and from the very beginning, she was welcomed into a caring and supportive community. The level of one-to-one care and attention she has received is truly second to none.
There is always a variety of entertainment and social activities

on offer, keeping her engaged and mentally stimulated. This has made such a difference to her overall well-being. The quality of food is also excellent, with a varied menu that has undoubtedly contributed to her improvement.
The staff are always happy, friendly, and incredibly helpful - nothing is ever too much trouble. In fact, my mum has often said she wishes she had moved here years ago, as she wouldn't choose to live anywhere else.
I am eternally grateful to all the staff for the kindness, and support they continue to provide. Their dedication brings immense peace of mind, knowing my Mum is in the best possible hands.
Thank you, Norley Hall team, for everything you do!

Reply from Kathryn Rimmer, Registered Manager at Norley Hall Care Home

Thank you so much for taking the time to share such a heartfelt and detailed review of your Mum's experience at Norley Hall Care Home. We are thrilled to hear that she has felt welcomed into our community from the very start, and that the care, attention, and support she has received have made a positive impact on her well-being.Our team is dedicated to providing personalised care, and it's incredibly rewarding to know that the variety of activities, the quality of the food, and the kindness of our staff have all contributed to her happiness and comfort. We are also so grateful for your kind words about our staff-they take great pride in ensuring that every resident receives the best possible care, and your feedback means a great deal to them.It's wonderful to hear that your Mum feels so at home here, and we will continue to strive to provide her with the highest level of care and support.

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Review of
Norley Hall Care Home
from T T (Son of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

I'm really please with the service and care that my mum is receiving from the team at Norley. There's lots going on and when I've visited everybody is kind and helpful. Every time I phone up the phone is answered promptly and any issues that may crop up are quickly resolved.

Reply from Kathryn Rimmer, Registered Manager at Norley Hall Care Home

Thank you so much for your kind words and for taking the time to share your experience with us. We are so pleased to hear that you are satisfied with the care and service your Mum is receiving at Norley Hall Care Home. Our team works hard to ensure that all residents are well cared for, and it's wonderful to know that this has made a positive impact on both you and your Mum.We pride ourselves on providing a welcoming, supportive environment, and it's great to hear that you've experienced kindness and helpfulness during your visits. We are also glad to know that any issues you've encountered have been addressed promptly and to your satisfaction.Thank you again for your trust in us. We remain committed to ensuring your Mum continues to receive the highest level of care, and we appreciate your continued support.

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Review of
Norley Hall Care Home
from Melissa S (Daughter of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

My mother is happy and settled in the Care Home.
She is safe and her care needs are met.
The staff are welcoming to myself and my Husband and they seem to genuinely care about the residents in their charge.
The activity schedule is robust and there always seem to be something going on to keep the

residents stimulated.
We are thankful for the care provided and the Norley Hall team.
Our criticism would be the price point of the 'top up' fees. It hangs over our heads like a big black cloud, knowing it is subject to review and yearly rises. This has a great impact on us as we have 2 parents residing there.

Reply from Kathryn Rimmer, Registered Manager at Norley Hall Care Home

Thank you so much for your kind words and for recognising the dedication of our team. It's truly heart-warming to hear that your mother is happy, settled, and receiving the care and support she deserves. Ensuring our residents are engaged and stimulated through our robust activity schedule is something we take great pride in. We understand your concerns regarding the third-party top-up fees. As a predominantly private care home, we strive to maintain the highest standards of care, ensuring our residents enjoy a comfortable, safe, and enriching environment. Unfortunately, due to the current challenges in social care funding, there remains a significant shortfall in the contributions we receive. The top-up fees help us bridge this gap, allowing us to retain our dedicated, experienced staff and continue offering the quality of care that our residents and families expect and deserve. Please don't hesitate to reach out if you'd like to discuss this matter in more detail. Thank you.

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Review of
Worthington Lake Care Home
from R W (Relative of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Very nice location. Staff are very friendly and helpful. Every where is clean, food is excellent.

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Review of
Worthington Lake Care Home
from Sandra M (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with everything here for Mum and Dad.

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Review of
Worthington Lake Care Home
from W R (Son of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Exceptional care and support, not just for my mum, but that consideration extending to her family too. Always keeping us informed. Thank you.

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Review of
Worthington Lake Care Home
from Joan A (Friend of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Our friend, a window and an only child with no children or siblings, sadly developed Alzheimer's disease. She asked me to be her support and power of attorney along with her cousin and her son who live in Durham. She was asked but didn't wish to move to Durham. I was asked to choose a home in Wigan.

Worthington Lake was my choice and the family agreed. She had lived there nearly four years. The management were amazing and she had the best life possible with her new 'family'. A beautiful and amazing home.

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Review of
Worthington Lake Care Home
from Carl W (Son of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

We feel that our relative is safe and secure in the friendly, reassuring atmosphere created within the setting. Although our relative can sometimes be challenging, she is treated with the utmost respect. Staff are excellent, friendly and sympathetic to house guest's individual needs, to which they cater

for in a caring and loving way.

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Review of
Lakeside Nursing & Residential Home
from M B (Respite Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

The carers in Lakeside were excellent and treated the residents with love and respect, understanding individual concerns and needs. They worked together as a team, ready to help each other when double help was needed with hoists, rearranging (patients) residents and keeping them comfortable and responsive

to everyday activities.

Reply from Gail Howard, Manager at Lakeside Nursing & Residential Home

Thank you for your lovely feedback. We hope you are doing well at home.

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Care Homes Owned by Millennium Care Group in Greater Manchester

Millennium Care Group Locations in Greater Manchester (4)

Millennium Care Group Reviews in Greater Manchester (253)

Langtree Care Home

Lakeside Nursing & Residential Home

Lakeside Nursing & Residential Home

Norley Hall Care Home

Lakeside Nursing & Residential Home

Lakeside Nursing & Residential Home

Lakeside Nursing & Residential Home

Norley Hall Care Home

Norley Hall Care Home

Norley Hall Care Home

Norley Hall Care Home

Norley Hall Care Home

Norley Hall Care Home

Norley Hall Care Home

Worthington Lake Care Home

Worthington Lake Care Home

Worthington Lake Care Home

Worthington Lake Care Home

Worthington Lake Care Home

Lakeside Nursing & Residential Home

Awards / Recognitions (8)

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