Norley Hall Care Home: A stunning purpose built care home located within a short drive from the M6 and central Wigan, Norley Hall offers amongst the most specialist and tailored dementia and residential care in the region.
Benefitting from a substantial conservatory and ample recreational space, the home has been designed for comfortable living.
The home has been an established care home for over 40 years and continues to provide you...
Norley Hall Care Home: A stunning purpose built care home located within a short drive from the M6 and central Wigan, Norley Hall offers amongst the most specialist and tailored dementia and residential care in the region.
Benefitting from a substantial conservatory and ample recreational space, the home has been designed for comfortable living.
The home has been an established care home for over 40 years and continues to provide you with that home from home feeling from the moment you walk through the front door.
The second floor of the home is dedicated to specialised Dementia care with those with high levels of caring needs in mind.
• Residential care – Independent living with the extra reassurance of a carer at all times in a luxurious setting.
• Dementia care – reassurance and support with all aspects of daily life in a dementia friendly environment.
• Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromising levels of care and hospitality.
• End of life care – caring for those in the last few days of life, ensuring needs and wishes are met seamlessly and with the utmost respect.
With stunning views of nearby beauty spot, Rivington Pike, and the lovingly nurtured sensory garden and indoor park, Norley Hall provides you with the perfect surroundings to enjoy living the life you have become accustomed to with the reassurance of the best care and facilities available to you.
Each bedroom in the home has:
• Luxuriously equipped ensuites
• Television points and Satellite TV on request
• Facility to have own private telephone
• State of the art nurse call system
Recreational and relaxation space at the home is abundant, providing:
• Ladies and Gents Hair Salon.
• Three beautifully appointed lounges
• Indoor park area.
• Courtyard area with sensory garden.
Contact Norley Hall Care Home to confirm what's included and get a personalised quote:
Norley Hall Care Home has a Review Score of 9.5 (9.504) out of 10, based on 11 reviews in the last 2 years.
Over all time Norley Hall Care Home has 108 reviews.
It has been my experience that all the staff are exceptionally caring and helpful on all aspects of my friends care. In particular during October 2025, the manager was very helpful in dealing with a team from social housing which concluded in my friend being able to stay in the loving care of...
It has been my experience that all the staff are exceptionally caring and helpful on all aspects of my friends care. In particular during October 2025, the manager was very helpful in dealing with a team from social housing which concluded in my friend being able to stay in the loving care of Norley Care Home. I am pleased to offer this feed back for the care provided for my friend.
Thank you very much for taking the time to share such kind and thoughtful feedback.
We are truly grateful for your recognition of the care, compassion, and dedication shown by our staff. It is always our priority to ensure residents feel safe, supported, and valued, and we are pleased to hear...
Thank you very much for taking the time to share such kind and thoughtful feedback.
We are truly grateful for your recognition of the care, compassion, and dedication shown by our staff. It is always our priority to ensure residents feel safe, supported, and valued, and we are pleased to hear that this was your experience.
Your comments regarding the support provided during October 2025 are especially appreciated. We are glad that the discussions with the social housing team resulted in your friend being able to remain at Norley Care Home, where their wellbeing and continuity of care are so important to us.
Thank you again for your trust and for your generous words. They mean a great deal to the whole team and encourage us to continue providing the highest standard of care.
From first walking into the home it had a warm and welcoming feeling this was extremely comforting for me as when a loved one goes into respite with a view to it being permanent it is a hard decision and to feel how I felt when I was there was comforting. All the staff from cleaners to managers...
From first walking into the home it had a warm and welcoming feeling this was extremely comforting for me as when a loved one goes into respite with a view to it being permanent it is a hard decision and to feel how I felt when I was there was comforting. All the staff from cleaners to managers were welcoming to us as a family especially under the circumstances nothing was too much trouble for them, we were made to feel comfortable was shown around and everything explained to us. We were able to stay and enjoy coffee/ tea etc when the entertainment was on. The home is a credit to all who work there and would highly recommend to others looking for care.
Thank you sincerely for your kind words. It was our pleasure to welcome you and your family into the home, especially at such an important and emotional time. We understand how difficult the decision can be when a loved one comes in for respite with the possibility of a longer stay, and we are...
Thank you sincerely for your kind words. It was our pleasure to welcome you and your family into the home, especially at such an important and emotional time. We understand how difficult the decision can be when a loved one comes in for respite with the possibility of a longer stay, and we are truly glad that you felt comforted from the moment you arrived.Your recommendation means a great deal to us all. Thank you for taking the time to share your experience, and please be assured that we will continue to give the same care, warmth and dedication each and every day.
My wife had one to one respite care. The support and treatment by a dedicated...
I have read and agree with all the recent positive review for Norley Hall. They are an accurate reflection of my experience.
Thank you so much for your kind and heartfelt words.We were truly sorry to learn of your wife's initial experience, and we are honoured that Norley Hall was able to offer the care, comfort, and reassurance that you both needed at such a difficult time. It was our privilege to welcome you, and we're...
Thank you so much for your kind and heartfelt words.We were truly sorry to learn of your wife's initial experience, and we are honoured that Norley Hall was able to offer the care, comfort, and reassurance that you both needed at such a difficult time. It was our privilege to welcome you, and we're deeply touched to know that you felt the warmth and dedication of our team from the moment you arrived.Providing compassionate, person-centred care is at the heart of everything we do, and your comments are a great encouragement to our staff, who always strive to go the extra mile. We are especially pleased to know that your wife's one-to-one respite care made such a positive difference, and that you always felt welcomed and supported during your visits.Your words will be shared with the whole team-they will be as proud as I am to know that their work has made such a meaningful impact.
When mom was admitted to Norley following a fall causing a broken hip, she was welcomed far more than her previous home. She was happier and looked after with dignity and care. Her food Was well cooked and presented and the entertainment was fabulous. All special days and occasions were celebrated....
When mom was admitted to Norley following a fall causing a broken hip, she was welcomed far more than her previous home. She was happier and looked after with dignity and care. Her food Was well cooked and presented and the entertainment was fabulous. All special days and occasions were celebrated. When Mum passed I became a volunteer to pay back the love and respect given to her.
Your heartfelt words mean so much to us. We're truly honored to have been a part of your mum's journey and to have provided her with the care, dignity, and joy she deserved. Knowing that she was happy and well looked after means the world to us.Having you as a volunteer is a gift-we are so grateful...
Your heartfelt words mean so much to us. We're truly honored to have been a part of your mum's journey and to have provided her with the care, dignity, and joy she deserved. Knowing that she was happy and well looked after means the world to us.Having you as a volunteer is a gift-we are so grateful for the kindness and love you bring to Norley Hall. Your dedication is a beautiful way to honor your mum's memory, and we are lucky to have you as part of our family.
Well What Can We Say Norley Hall is an amazing place, The main and single important thing is mum feels safe, all staff are fabulous (mums words). We have the Ethos that we are all family. The home comforts are evident and the personal care is very goo. As a daughter I have a lot less worry now mum...
Well What Can We Say Norley Hall is an amazing place, The main and single important thing is mum feels safe, all staff are fabulous (mums words). We have the Ethos that we are all family. The home comforts are evident and the personal care is very goo. As a daughter I have a lot less worry now mum has a high standard of care and is happy food and facilities are very good. There are wonderful enrichment opportunities daily.
Thank you so much for your kind words and heartfelt feedback. It means a great deal to us to know that your mum feels happy, settled, and well-cared for at Norley Hall. Our team is dedicated to providing the highest standard of care, ensuring our residents enjoy a comfortable and fulfilling...
Thank you so much for your kind words and heartfelt feedback. It means a great deal to us to know that your mum feels happy, settled, and well-cared for at Norley Hall. Our team is dedicated to providing the highest standard of care, ensuring our residents enjoy a comfortable and fulfilling experience.It's wonderful to hear that she enjoys the meals, activities, and entertainment we provide. Knowing that we bring you peace of mind is the greatest reward for our efforts. We are truly privileged to be part of her journey and to support her in making happy memories.Your appreciation will be shared with our team, who will be delighted to know their care and commitment are so valued. Thank you once again for your kind words and trust.
My mum has been at Norley Hall Care Home since the start of the year and we are really pleased with the way she has settled in, considering the nature of her difficulties. From the very start when the manager came to visit her we felt reassured that she would be in good hands. All the staff show...
My mum has been at Norley Hall Care Home since the start of the year and we are really pleased with the way she has settled in, considering the nature of her difficulties. From the very start when the manager came to visit her we felt reassured that she would be in good hands. All the staff show care and understanding for individual needs. It is a happy place and we are always made to feel welcome. We are encouraged to share any little questions or concerns, and feel like we are always listened to.
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your mum has settled in well at Norley Hall Care Home. It means a lot to us to know that you feel reassured and welcomed. Our team is dedicated to providing compassionate,...
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that your mum has settled in well at Norley Hall Care Home. It means a lot to us to know that you feel reassured and welcomed. Our team is dedicated to providing compassionate, person-centered care, and it's wonderful to hear that their efforts have made a positive impact. Please know that we're always here to listen and support both you and your mum. Your feedback is truly appreciated and will be shared with the entire team.
My Mum has been a resident in Norley Hall since February 2023. I am so grateful for the care and support she gets. The management and staff are wonderful and look after her so well she enjoys the food and the activities and entertainment provided. I visit frequently and its such a pleasure to see...
Thank you Team Norley.
Thank you so much for your kind words and thoughtful feedback. It means the world to us to hear how happy and settled your mum is at Norley Hall. Our dedicated team takes great pride in providing compassionate care, delicious meals, and engaging activities to ensure our residents feel comfortable...
Thank you so much for your kind words and thoughtful feedback. It means the world to us to hear how happy and settled your mum is at Norley Hall. Our dedicated team takes great pride in providing compassionate care, delicious meals, and engaging activities to ensure our residents feel comfortable and valued.Knowing that your visits bring you peace of mind is truly rewarding for us. Your gratitude and support inspire us to continue doing our very best every day.Thank you once again for taking the time to share your experience. We feel privileged to care for your mum and be a part of her journey.
There is always a variety of entertainment and social...
Thank you, Norley Hall team, for everything you do!
Thank you so much for taking the time to share such a heartfelt and detailed review of your Mum's experience at Norley Hall Care Home. We are thrilled to hear that she has felt welcomed into our community from the very start, and that the care, attention, and support she has received have made a...
Thank you so much for taking the time to share such a heartfelt and detailed review of your Mum's experience at Norley Hall Care Home. We are thrilled to hear that she has felt welcomed into our community from the very start, and that the care, attention, and support she has received have made a positive impact on her well-being.Our team is dedicated to providing personalised care, and it's incredibly rewarding to know that the variety of activities, the quality of the food, and the kindness of our staff have all contributed to her happiness and comfort. We are also so grateful for your kind words about our staff-they take great pride in ensuring that every resident receives the best possible care, and your feedback means a great deal to them.It's wonderful to hear that your Mum feels so at home here, and we will continue to strive to provide her with the highest level of care and support.
I'm really please with the service and care that my mum is receiving from the team at Norley. There's lots going on and when I've visited everybody is kind and helpful. Every time I phone up the phone is answered promptly and any issues that may crop up are quickly resolved.
I'm really please with the service and care that my mum is receiving from the team at Norley. There's lots going on and when I've visited everybody is kind and helpful. Every time I phone up the phone is answered promptly and any issues that may crop up are quickly resolved.
Thank you so much for your kind words and for taking the time to share your experience with us. We are so pleased to hear that you are satisfied with the care and service your Mum is receiving at Norley Hall Care Home. Our team works hard to ensure that all residents are well cared for, and it's...
Thank you so much for your kind words and for taking the time to share your experience with us. We are so pleased to hear that you are satisfied with the care and service your Mum is receiving at Norley Hall Care Home. Our team works hard to ensure that all residents are well cared for, and it's wonderful to know that this has made a positive impact on both you and your Mum.We pride ourselves on providing a welcoming, supportive environment, and it's great to hear that you've experienced kindness and helpfulness during your visits. We are also glad to know that any issues you've encountered have been addressed promptly and to your satisfaction.Thank you again for your trust in us. We remain committed to ensuring your Mum continues to receive the highest level of care, and we appreciate your continued support.
The activity schedule is robust and there always seem to be something going on to keep...
Our criticism would be the price point of the 'top up' fees. It hangs over our heads like a big black cloud, knowing it is subject to review and yearly rises. This has a great impact on us as we have 2 parents residing there.
Thank you so much for your kind words and for recognising the dedication of our team. It's truly heart-warming to hear that your mother is happy, settled, and receiving the care and support she deserves. Ensuring our residents are engaged and stimulated through our robust activity schedule is...
Thank you so much for your kind words and for recognising the dedication of our team. It's truly heart-warming to hear that your mother is happy, settled, and receiving the care and support she deserves. Ensuring our residents are engaged and stimulated through our robust activity schedule is something we take great pride in. We understand your concerns regarding the third-party top-up fees. As a predominantly private care home, we strive to maintain the highest standards of care, ensuring our residents enjoy a comfortable, safe, and enriching environment. Unfortunately, due to the current challenges in social care funding, there remains a significant shortfall in the contributions we receive. The top-up fees help us bridge this gap, allowing us to retain our dedicated, experienced staff and continue offering the quality of care that our residents and families expect and deserve. Please don't hesitate to reach out if you'd like to discuss this matter in more detail. Thank you.
At a time when your loved one needs to belong, with care and support of those they...
At a time when your loved one needs to belong, with care and support of those they trust, for them to be rejected without even a moments consultation with family is unforgivable.
Thank you for your review, I will pass your kind comments on to our dedicated care team. I am sorry that your experience has not been a positive one and decisions regarding safe transfers back to the home are always done in the best interest of the residents and staff team.I apologise you do feel...
Thank you for your review, I will pass your kind comments on to our dedicated care team. I am sorry that your experience has not been a positive one and decisions regarding safe transfers back to the home are always done in the best interest of the residents and staff team.I apologise you do feel that the communication with management was not adequate, whilst you were on holiday, I can assure you that information and outcomes regarding your loved one was discussed with the relevant professionals, the hospital team, social worker and with granddaughter in your absence. We do hope that you are successful in securing a future placement and everything works out well for your mother and you. Thank you for taking the time to complete the review, we take all comments both positive and negative as a learning opportunity and appreciate your opinions. Kindest regards
I have spoken with various members of management and staff and find them all very helpful, especially taking time to listen when I have been stressed and lately filling in forms etc. Big thank you to them all.
I have spoken with various members of management and staff and find them all very helpful, especially taking time to listen when I have been stressed and lately filling in forms etc. Big thank you to them all.
I am so pleased that you have found our staff and management team supportive, thank you for your positive review, we aim to assist families as best we can, to achieve outcomes to meet your expectations. Kindest regards, Registered Manager.
My brother has been a resident for the last 6 months and in this time he has been very well cared for. From management to staff I couldn't ask for anything more. Nothing is too much trouble for the staff whilst looking after him. Norley Hall has given me the chance to be a sister to my brother and...
My brother has been a resident for the last 6 months and in this time he has been very well cared for. From management to staff I couldn't ask for anything more. Nothing is too much trouble for the staff whilst looking after him. Norley Hall has given me the chance to be a sister to my brother and not his carer. Thank you to you all from the bottom of my heart for caring for my brother. I can't thank you enough.
Thank you so much for your kind review, we strive to support families as well as the residents who live with us at Norley Hall, I am so pleased that you feel you have the freedom to experience quality visits with your brother now and are happy with the care that he receives. Your comments are greatly appreciated and I will pass on your compliments to our dedicated team.
We really appreciated the welcoming environment, in particular, the professional staff were supportive, capable, confident and worked with both residents and relatives. They gave stimulating, reassuring and respect which was patient-centred. They have helped with dressing, washing and hygiene...
We really appreciated the welcoming environment, in particular, the professional staff were supportive, capable, confident and worked with both residents and relatives. They gave stimulating, reassuring and respect which was patient-centred. They have helped with dressing, washing and hygiene issues/personal needs. Tremendous responses to the needs of all around. Food is scrumptious and ample. The activities are age-appropriate, daily, positive social interactions. I fully endorse the care home!
Thank you for leaving such a lovely review! We're so pleased you are happy with the standard of care provided here at Norley Hall. Providing excellent care and a warm, comfortable environment for our residents is our top priority, and it means the world to us to receive such kind feedback. Your positive feedback has been passed on to our dedicated team!
The best care home that I visited in Wigan. It is absolutely spotless. The staff are very caring, and there is lots of interaction and encouragement given to my mother-in-law. She had settled in well in the last 5-months. It’s a home-from-home.
The best care home that I visited in Wigan. It is absolutely spotless. The staff are very caring, and there is lots of interaction and encouragement given to my mother-in-law. She had settled in well in the last 5-months. It’s a home-from-home.
Thank you for leaving us a review! We're so pleased you are happy with the standards at Norley Hall Care Home and that your mother-in-law has settled in so well. Your positive feedback will be passed on to our dedicated team!
Mother was in for a respite break and enjoyed her stay and we all found the staff friendly and helpful.
Mother was in for a respite break and enjoyed her stay and we all found the staff friendly and helpful.
Thank you for leaving us a review! We're so pleased you are happy with Norley Hall Care Home and that your mum enjoyed her stay with us. Your positive feedback has been passed on to our team!
Mum has been in Norley Hall since December 2022. She has settled in really well. The staff are lovely and helpful and make me feel really welcome when I visit which is most days. The new activity lady is lovely and keeps the residents active. She's not too keen on the food, it's hit and miss. I am...
Mum has been in Norley Hall since December 2022. She has settled in really well. The staff are lovely and helpful and make me feel really welcome when I visit which is most days. The new activity lady is lovely and keeps the residents active. She's not too keen on the food, it's hit and miss. I am really happy with the care she's receiving and changing doctors has been really good as well. Overall I am really happy with Norley Hall.
Thank you for leaving a review! It's a pleasure to have your mum here at Norley Hall. We're pleased your mum is enjoying activities and you are happy with the care she is receiving. We'd love to hear what food she enjoys and we can make sure we include it for her. Your positive feedback has been passed on to our dedicated team!
We called to ask if our Mum could be ready to be picked up to be taken to a family party, when we picked her up the staff had given mum a shower, put her in some nice clothes and even did her hair, we always feel that our mum is in a kind and caring environment that really puts our mind at rest....
We called to ask if our Mum could be ready to be picked up to be taken to a family party, when we picked her up the staff had given mum a shower, put her in some nice clothes and even did her hair, we always feel that our mum is in a kind and caring environment that really puts our mind at rest. Thank you Norley Hall staff you're all very appreciated.
Thank you for leaving a review. We're pleased you are happy with the care provided at Norley Hall and we hope you all enjoyed the family party! Your positive feedback has been passed on to our dedicated team.
Since they had to stay in their rooms for a few days owing to an outbreak of respiratory infections this has really upset my mum. She has found it difficult to settle in an evening and has at times been very confused. The carers have been excellent in dealing with her and calming her down. The...
Mum has enjoyed all the activities they have had and enjoys taking part.
Thank you for leaving a review. We're so pleased your mum has adapted so well and you're happy with our team! Your positive feedback has been passed on to our dedicated team.
My dad has been at Norley Hall Care Home since March 2020 after the sad death of his wife of 64 years, the care from all staff has been wonderful, caring and dignified, giving myself and my siblings peace of mind, I would like to thank all staff involved for the marvellous job and to management for...
My dad has been at Norley Hall Care Home since March 2020 after the sad death of his wife of 64 years, the care from all staff has been wonderful, caring and dignified, giving myself and my siblings peace of mind, I would like to thank all staff involved for the marvellous job and to management for running a great establishment a credit to you all.
Thank you for leaving a review! Your dad is an absolute pleasure to care for. Your positive feedback has been passed on to our team!
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
Last week, we welcomedTraining2Care to two of our homes. The company is on a mission to provide the most cost-effective, practical and powerful training that embeds good practice and changes...
There was a wonderful atmosphere of celebration at Norley Hall Care Home recently, as residents, families and staff came together to mark two very special milestones. Kathleen Jones celebrated her...
A recent study from Caredemy has put Wigan in the top five best UK cities for Care Assistants, and we’re not shocked! Caredemy is an online learning platform and training...
There are no upcoming events for Norley Hall Care Home.
There are no accreditations posted yet for Norley Hall Care Home.
I have been in the health and social care sector for over 30 years now, starting out as a young care assistant at just the age of 19.
It was while...
I have been in the health and social care sector for over 30 years now, starting out as a young care assistant at just the age of 19.
It was while working with dementia residents, especially, that I found my calling and knew that this was what I wanted to do.
From assistant cook to carer to senior, I worked as a theatre assistant in the hospital environment, also working my way up to home manager almost 8 years ago.
I have achieved all NVQs in health and social care, from Level 2 to Level 4, and a Diploma-level 5 in Leadership and Management.
I am a very interactive manager and love nothing better than to sit and chat with each of the residents that we care for at Norley Hall. My aim is that each and every one of them feels like part of our family.
I am cheerful and positive and lead by example to deliver the highest standard of care possible.
I believe that quality activities and interactions are as important as eating, drinking and sleeping. If we get this right, then we can be sure that our residents will have the quality of life that they expect.
Kindness is contagious… let’s share the kindness bug.
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 52 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
2.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norley Hall Care Home to verify any information. View our terms and conditions. Norley Hall Care Home has an Enhanced Service -what an Enhanced Service includes.