Norley Hall Care Home

Norley Avenue, Pemberton, Wigan WN5 9LP

Norley Hall Care Home: A stunning purpose built care home located within a short drive from the M6 and central Wigan, Norley Hall offers amongst the most specialist and tailored dementia and residential care in the region. Benefitting from a substantial conservatory and ample recreational space, the home has been designed for comfortable living.

The home has been an established care home for over 40 years and continues to provide you with that home from home feeling from the moment you walk through the front door. The second floor of the home is dedicated to specialised Dementia care with those with high levels of caring needs in mind.

•        Residential care – Independent living with the extra reassurance of a carer at all times in a luxurious setting.

•        Dementia care – reassurance and support with all aspects of daily life in the outstanding, state of the art Dementia unit.

•        Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromising levels of care and hospitality.

•        End of life care – caring for those in the last few days of life, ensuring needs and wishes are met seamlessly and with the utmost respect.

With stunning views of nearby beauty spot, Rivington Pike, and the lovingly nurtured sensory garden and indoor park, Norley Hall provides you with the perfect surroundings to enjoy living the life you have become accustomed to with the reassurance of the best care and facilities available to you.

Each bedroom in the home has:
•        Luxuriously equipped ensuites with shower
•        Television points and Satellite TV on request
•        Facility to have own private telephone
•        State of the art nurse call system

Recreational and relaxation space at the home is abundant, providing:
•        Ladies and Gents Hair Salon.
•        Three beautifully appointed lounges
•        Indoor park area.
•        Courtyard area with sensory garden.

Group: Millennium Care Group

Person in charge: Joan Stonehouse (Manager)

Local Authority / Social Services: Wigan Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 1+.

Single Rooms: 50

Shared Rooms: 1

Rooms with ensuite WC: 51

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Norley Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Norley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Norley Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.811 for Norley Hall Care Home is calculated as follows: ( (282 Excellents x 5) + (48 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 338 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Norley Hall Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 13 Reviews ÷ 10.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Norley Hall Care Home has a Review Score of 9.8 (9.811) from 29 Reviews


Average Ratings

  • Excellent
    25
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Norley Hall Care Home?

  • Extremely LIKELY
    28
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Norley Hall Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    3
  • Grandson of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

On entering the home there is a welcome from all you meet.
Wonderful, caring staff and always ready to help.
My brother is happy and I have no complaints at all.
A very safe environment.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The care my gran received was fantastic. The carers obviously care a great deal about what they do and they do it very well. I am so happy that my gran was looked after by these lovely people until she passed away. This is a nice care home and I would recommend it to others. Thank you.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Unfortunately, my brother only had a short stay at the home before his passing but in that time I cannot thank the staff and management enough.

The home is so clean and nothing was too much trouble.

Many thanks.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

I was very pleased with the way Mum was welcomed into the home by staff.
She settled quickly and talks about the high standards of comfort and cleanliness.
Over the Christmas period, we were made very welcome and were able to join in with the celebrations yet there are facilities to visit in quieter areas without having to go to the resident's bedroom.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Welcoming and caring. From the moment mum went to live there my sister and I have been delighted with the cleanliness, quality of food and attitude of the staff not only to residents but also to us.
We certainly feel sure that we have made the right choice of care home.
One which treats not just mums dementia but also her mobility problems whilst maintaining her dignity.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Immediately on entry, the home impresses as a calm, organised and welcoming environment. Residents are at ease, content and comfortable. All staff, without exception, are engaging and friendly and happy at their work. After 64 years in her own home, our Mum settled in instantly and feels both happy and secure. Standards of care, both day and night, are exceptional. I have no hesitation in giving my highest recommendation.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother-in-law is very happy here. She settled in well straight away.
I am impressed with the staff and the home itself.
All the staff I have met are very friendly, caring and helpful. They are lovely with the residents and I have noticed how they join in activities with them. They are welcoming to visitors, offering tea and extra space.
The home is delightful - spacious, light, clean and comfortable.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I can sum up Norley Hall Care Home in one word excellent. The management and staff are always helpful and pleasant. The carers treat the residents with respect and as individuals. The facilities are kept up to date and the rooms are decorated to a high standard and the whole atmosphere is very homely. I was particularly pleased when mum moved into Norley Hall we were encouraged to bring personal items including furniture for her room making it more familiar. The residents are taken out on trips and have been frequent visitors recently at a Sensory Farm, an outdoor facility with animal petting and fishing activities specifically designed for the use of persons living with dementia and their carers.
The menu is varied and constantly reviewed. The building is spotlessly clean. I can recommend this care home to anyone.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Overall care and support is excellent. Staff are very caring towards residents and their families. Having to leave a loved one in a care home is a hard decision but we are confident to know that he is cared for and well looked after.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident of Norley Hall Care Home for over 4 years and although she is sadly deteriorating she has always received the same high-quality care as she has always done. The staff are very caring and nothing is too much trouble for the residents' care. I am more than happy and have never been in any doubt whatsoever about my mother being a resident of Norley Hall. I recommend this care home wholeheartedly to anyone looking for a suitable Care Home, to look no further than Norley Hall Care Home for their relative.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

It is now four and a half years since my mother became a resident in Norley Hall Care Home. Time has passed so quickly and I cannot thank all the staff who help to provide the wonderful care to my mother and all the other residents who have made this their home. Trying to find the correct care setting is a massive task. Some of the current press reports appear to show care homes in a bad light. It would be good if they could visit Norley Hall so that families could see what a good care home is able to provide for our loved ones.

The manager and her deputy are fantastic. I can honestly say that if more care homes had managers and staff like this care home no one would be afraid of placing their relatives in this type of setting.

The owner of Norley Hall is continually making improvements to ensure everything is of the highest standard.
How likely would you be to recommend Norley Hall Care Home? Extremely Likely and this is my honest opinion.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

After only a few short weeks I could see an improvement in mobility and mood. Everything here is geared to the resident and all staff work for the benefit of residents. Above all, it is a home from home.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

My husband has been in and out of hospital and the home has been so much to me. They are wonderful staff and carers very helpful, I wouldn't be without them.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

It's a traumatic time when a loved one needs more help than you can give and needs to be placed in a care home. Reviews for Norley Hall Care Home was the reason we chose this home. The home is lovely the cleanliness is first class. My mother was treated like one of their family. Staff are fantastic nothing was too much trouble to help. Mum was treated with respect and dignity during her stay. The management and staff were a great support to the family they became our friends as well as professionals.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Everybody in the home has been brilliant, and I mean everybody.
Their care is second to none, cannot praise them enough. This home has rebuilt my faith in care homes as you hear so much bad press about them. Those people want to come and check this home. Our family cannot thank you enough for looking after my man. God bless you all.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum has only been a resident at Norley Hall Care Home for approximately 3 months, but as a family have found management and staff both caring and helpful.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My husband has dementia and is a resident. The home is very clean and he is well looked after.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My Dad has been in Norley Hall since April and he is 94. All the staff treat everyone with respect and make me feel that they really care for my Dad. He is very happy. When anything has happened where he has needed to go to a hospital, they have contacted me straight away and alway sent someone from the care home with him. It is bright and clean and they include everyone in any activities.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Our Mum has only been in Norley Hall Care Home a short while, however, we have found all the staff we have met so far to be very responsive to Mum. The home itself is kept very clean and always looks bright and pleasant. We are a large family so there are plenty of us visiting at various times and all of us have commented how well mum is being looked after. It certainly helps to know our Mum is being looked after so well and gives all the family peace of mind. Would certainly recommend this home.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

I find all the staff from the admin to the actual caring staff most helpful, to all the visitors and more to the residents of the care home. This puts families minds at rest knowing that their families are receiving excellent care.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

This care home provides warm and inviting welcome. My relative is very well cared for and all her needs are met. The staff are compassionate, understanding and helpful.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

All staff very informative and pleasant. Activities regular with residents for stimulation.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent staff who fully support residents and families.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have had no issues to raise regarding the members of staff who have been caring for my grandma. I have always found them to be very approachable and accommodating when issues have arisen.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   4 out of 5

Choosing a nursing home and deciding to move my grandma in there was a tough decision. The management and staff at Norley Hall helped make the transition easy. We still worry about grandma and she chooses not to participate in all activities but she does seem to be treated with care and dignity and genuine affection by her carers. I am satisfied and confident with Norley Hall.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I would recommend this home to anyone dad has been in there two years and is very happy there and he is well looked after.
The staff keep you well informed of everything that is going on in the home and they are always organising something to keep the residents entertained.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent 'wrap around' care for the elderly. Dedicated staff who treat residents in a way which they are 'family'. Excellent liaison between staff (all levels) and family members. Keeping family members informed of any issues/developments in the general well being of their residents. Open door policy with a welcoming and friendly ambience as soon as you enter the building. Provide good nourishing meals.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff approachable and happy to help. Respectful of wishes. Very aware of service users changing care needs with adaptations made.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Good hospital to home handover. Staff willing and happy to help. Good quality of food. Doctor called as needed in prompt manner. Good discussion with family re care needs

How likely would you be to recommend Norley Hall Care Home? Likely

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Average Rating:   4.5 out of 5

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November 2015

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