Norley Hall Care Home, Wigan, Greater Manchester
Norley Hall Care Home, Wigan, Greater Manchester
Norley Hall Care Home, Wigan, Greater Manchester

Norley Hall Care Home: A stunning purpose built care home located within a short drive from the M6 and central Wigan, Norley Hall offers amongst the most specialist and tailored dementia and residential care in the region. Benefitting from a substantial conservatory and ample recreational space, the home has been designed for comfortable living.

The home has been an established care home for over 40 years and continues to provide you with that home from home feeling from the moment you walk through the front door. The second floor of the home is dedicated to specialised Dementia care with those with high levels of caring needs in mind.

•        Residential care – Independent living with the extra reassurance of a carer at all times in a luxurious setting.

•        Dementia care – reassurance and support with all aspects of daily life in the outstanding, state of the art Dementia unit.

•        Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromising levels of care and hospitality.

•        End of life care – caring for those in the last few days of life, ensuring needs and wishes are met seamlessly and with the utmost respect.

With stunning views of nearby beauty spot, Rivington Pike, and the lovingly nurtured sensory garden and indoor park, Norley Hall provides you with the perfect surroundings to enjoy living the life you have become accustomed to with the reassurance of the best care and facilities available to you.

Each bedroom in the home has:
•        Luxuriously equipped ensuites with shower
•        Television points and Satellite TV on request
•        Facility to have own private telephone
•        State of the art nurse call system

Recreational and relaxation space at the home is abundant, providing:
•        Ladies and Gents Hair Salon.
•        Three beautifully appointed lounges
•        Indoor park area.
•        Courtyard area with sensory garden.

Group: Millennium Care Group

Person in charge: Joan Stonehouse (Manager)

Local Authority / Social Services: Wigan Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 1+.

Single Rooms: 50

Shared Rooms: 1

Rooms with ensuite WC: 51

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Norley Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 Norley Hall Care Home has a Review Score of 8.3 (8.258)

The Review Score of 8.3 (maximum of 10) for Norley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Norley Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.816 for Norley Hall Care Home is calculated as follows: ( (206 Excellents x 5) + (31 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 244 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.442 Points relating to the number of positive Reviews for Norley Hall Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10.4 Target = 0.192

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Norley Hall Care Home?

  • Extremely LIKELY
    20
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Norley Hall Care Home

  • Daughter of Resident/Service User
    7
  • Granddaughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • more

After only a few short weeks I could see an improvement in mobility and mood. Everything here is geared to the resident and all staff work for the benefit of residents. Above all, it is a home from home.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Excellent

My husband has been in and out of hospital and the home has been so much to me. They are wonderful staff and carers very helpful, I wouldn't be without them.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's a traumatic time when a loved one needs more help than you can give and needs to be placed in a care home. Reviews for Norley Hall Care Home was the reason we chose this home. The home is lovely the cleanliness is first class. My mother was treated like one of their family. Staff are fantastic nothing was too much trouble to help. Mum was treated with respect and dignity during her stay. The management and staff were a great support to the family they became our friends as well as professionals.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my sister and I had to look for a care home for mum, I found it a very emotional and difficult task. Some of the homes we visited, to be honest, I found to be cold, unwelcoming and dismal. The first thing I noticed about Norley Hall Care Home was the place did not smell like the others we had visited. The second thing was how clean, bright and cheerful it was. When we met the Manager and the Deputy Manager my heart lifted, here were two people who clearly understood our concerns and we were quickly reassured that they had our mum's best interest at heart and that all the residents were treated as individuals and with respect. Since my mum has been a resident her general well-being has improved.The staff are willing to help when needed and if we have any concerns, they are always there to sort it out. The care in this home is of an extremely high standard. The staff are friendly, residents are well looked after and are treated as individuals and with respect and dignity.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Norley Hall over three years and has never looked bettr. The cleanliness of the home is of a very high standard and I've always found the management and staff to be very caring and understanding of my mother's needs and always very approachable.
The food is of a high standard and the dining room very pleasant. Although this was a very tough decision for us all to make as a family I would have no hesitation in recommending Norley Hall in the future to anyone who is looking for a top class care home for their relative.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everybody in the home has been brilliant, and I mean everybody.
Their care is second to none, cannot praise them enough. This home has rebuilt my faith in care homes as you hear so much bad press about them. Those people want to come and check this home. Our family cannot thank you enough for looking after my man. God bless you all.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has only been a resident at Norley Hall Care Home for approximately 3 months, but as a family have found management and staff both caring and helpful.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident in Norley Hall for the past few years now. I can honestly say that the care and treatment provided in Norley Hall are of the highest standard in all areas. The meals are first class, the care is fantastic, the rooms are beautiful and cleaned daily. All staff employed make everyone feel welcome. When we originally started to look at care homes for our mother it was a daunting task and some of the care homes were uninviting, to say the least. We felt at ease from the start when we came to view this care home and our worries and concerns were dealt with openly and honestly. The manager and her staff work very hard to ensure any problems that may arise are dealt with in the best manner. I suggested we could create a friends and family meeting which would include any staff member who would like to join us. To date, the meetings have been proving to be a good way to bring as many people together in order to share ideas and thoughts. Well done Norley Hall.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has dementia and is a resident. The home is very clean and he is well looked after.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Dad has been in Norley Hall since April and he is 94. All the staff treat everyone with respect and make me feel that they really care for my Dad. He is very happy. When anything has happened where he has needed to go to a hospital, they have contacted me straight away and alway sent someone from the care home with him. It is bright and clean and they include everyone in any activities.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our Mum has only been in Norley Hall Care Home a short while, however, we have found all the staff we have met so far to be very responsive to Mum. The home itself is kept very clean and always looks bright and pleasant. We are a large family so there are plenty of us visiting at various times and all of us have commented how well mum is being looked after. It certainly helps to know our Mum is being looked after so well and gives all the family peace of mind. Would certainly recommend this home.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find all the staff from the admin to the actual caring staff most helpful, to all the visitors and more to the residents of the care home. This puts families minds at rest knowing that their families are receiving excellent care.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

This care home provides warm and inviting welcome. My relative is very well cared for and all her needs are met. The staff are compassionate, understanding and helpful.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff very informative and pleasant. Activities regular with residents for stimulation.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent staff who fully support residents and families.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have had no issues to raise regarding the members of staff who have been caring for my grandma. I have always found them to be very approachable and accommodating when issues have arisen.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Choosing a nursing home and deciding to move my grandma in there was a tough decision. The management and staff at Norley Hall helped make the transition easy. We still worry about grandma and she chooses not to participate in all activities but she does seem to be treated with care and dignity and genuine affection by her carers. I am satisfied and confident with Norley Hall.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I would recommend this home to anyone dad has been in there two years and is very happy there and he is well looked after.
The staff keep you well informed of everything that is going on in the home and they are always organising something to keep the residents entertained.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent 'wrap around' care for the elderly. Dedicated staff who treat residents in a way which they are 'family'. Excellent liaison between staff (all levels) and family members. Keeping family members informed of any issues/developments in the general well being of their residents. Open door policy with a welcoming and friendly ambience as soon as you enter the building. Provide good nourishing meals.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff approachable and happy to help. Respectful of wishes. Very aware of service users changing care needs with adaptations made.

How likely would you be to recommend Norley Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Good hospital to home handover. Staff willing and happy to help. Good quality of food. Doctor called as needed in prompt manner. Good discussion with family re care needs

How likely would you be to recommend Norley Hall Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

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Awards / Recognitions

April 2017

November 2015

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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