Norley Hall Care Home

Norley Avenue, Pemberton, Wigan WN5 9LP
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9.8 107 Reviews
  • Norley Hall Care Home, Wigan
Norley Hall Care Home: A stunning purpose built care home located within a short drive from the M6 and central Wigan, Norley Hall offers amongst the most specialist and tailored dementia and residential care in the region. Benefitting from a substantial conservatory and ample recreational space, the home has been designed for comfortable living.

The home has been an established care home for over 40 years and continues to provide you with that home from home feeling from the moment you walk through the front door. The second floor of the home is dedicated to specialised Dementia care with those with high levels of caring needs in mind.

•        Residential care – Independent living with the extra reassurance of a carer at all times in a luxurious setting.

•        Dementia care – reassurance and support with all aspects of daily life in a dementia friendly environment.

•        Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromising levels of care and hospitality.

•        End of life care – caring for those in the last few days of life, ensuring needs and wishes are met seamlessly and with the utmost respect.

With stunning views of nearby beauty spot, Rivington Pike, and the lovingly nurtured sensory garden and indoor park, Norley Hall provides you with the perfect surroundings to enjoy living the life you have become accustomed to with the reassurance of the best care and facilities available to you.

Each bedroom in the home has:
•        Luxuriously equipped ensuites with shower
•        Television points and Satellite TV on request
•        Facility to have own private telephone
•        State of the art nurse call system

Recreational and relaxation space at the home is abundant, providing:
•        Ladies and Gents Hair Salon.
•        Three beautifully appointed lounges
•        Indoor park area.
•        Courtyard area with sensory garden.
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Care Provided by Norley Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kathryn Rimmer (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (52)

Norley Hall Care Home Reviews (107)

9.8

Norley Hall Care Home has a Review Score of 9.8 (9.791) out of 10, based on 13 reviews in the last 2 years.
Over all time Norley Hall Care Home has 107 reviews.

Overall Experience
  • 89
  • 15
  • 2
  • 1
  • 0
Date Published
  • 107
  • 2
  • 10
  • 13
  • 94
Reviewer Connection to Norley Hall Care Home
  • 47
  • 18
  • 7
  • 7
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 107, showing 21-40
Review from Susan R (Daughter of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been unwell recently and staff have gone above and beyond with making sure she is comfortable and taking the correct medication.
Staff communicate with us all and are always pleasant to talk to if there are any concerns.
Lovely home.
Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving a review! I'm so pleased you are happy with the care your mum receives here at Norley Hall, she is a pleasure to have here. I'm happy our staff are reassuring you and your family. Your positive feedback has been passed on to our dedicated team.

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Review from S R (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After having an operation myself I was unable to visit mum. The carers knew this and took even greater care to make sure she was OK. They helped her to contact me on her mobile phone which she often struggles with. Mum often gets a little confused in the early evenings but they are very good at calming
her down.
When my husband and daughter took her back to Norley Hall on Christmas day mum said it is home from home.
Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving a review! We're so pleased your mum finds herself at home here at Norley. She is a pleasure to have here and we're glad you are happy with the standard of care our team provides for her. Now we have an Activities Coordinator, we hope this will help our residents become more active and engaged in plenty of meaningful activities. Your positive feedback has been passed on to our dedicated team.

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Review from Sharon L (Granddaughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma is so settled in her hotel she calls it, food is brilliant and the staff lovely. Each time I visit her the friendly faces greet me, and the happiness of the residents shines through. We as a family wanted grandma to feel loved, welcomed and safe in her surroundings and Norley has all of this.
The decoration throughout the care home is beautiful making residents feel comfortable . Great place to allow the family to feel at peace that grandma's needs are being met. Thankyou all.
Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving a lovely review! It's such a pleasure to have your grandma here at Norley, and we're so pleased you are happy with the standard of care we provide for her. She's truly part of the family and we love having her here! Your positive feedback has been passed on to our dedicated team.

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Review from A F (Daughter of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are friendly. Managers and office staff will always assist in any way they can. The home is clean. Well equipped. Weekly Hairdresser. Cafe-looking area for visiting where you can make yourself a coffee.
Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving us a review! We're pleased you are happy with the standards set at Norley Hall and we're happy you find all of our team approachable and helpful. Your positive feedback has been passed on to our dedicated team!

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Review from P H (Son of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has now been a resident at Norley Hall Care Home for over twelve years. Through all that time the care home has been excellent, treating Mum with the dignity and respect she deserves and responding to her changing needs. We've never had any regrets about choosing Norley Hall.
Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving a review. We're so pleased that you are happy with the standard of care provided at Norley Hall for your mum. She's an absolute pleasure to have here in the home! We really appreciate your kind words and your feedback has been passed on to our dedicated team.

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Review from Carol L (Daughter of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident here for over six years. During this time she has had excellent care. The staff and management are caring, attentive and genuinely supportive with all our family. Unfortunately, mum has been bed bound for the last couple of years, but is looked after with the utmost care and
affection. I wouldn't hesitate in recommending Norley Hall Care Home to anyone.
Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving such a lovely review. We're so pleased you are happy with the standard of care provided at Norley Hall and feel supported by all of us here. Your feedback has been passed on to our dedicated team!

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Review from Wendy B (Daughter-in-law of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have high respect for this home. Spotlessly clean, always a nice smell when you walk in, usually the food fresh smelling. The staff are brilliant, they are properly hands-on.
Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving a review. We really appreciate your kind words and are pleased you are happy with the standard of care provided at Norley Hall. Your feedback has been passed on to our dedicated team!

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Review from Ronald B (Son of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Norley Hall Care Home for five years. What a lovely place, spotlessly clean, with none of the usual smells when you walk in. The staff are brilliant, I've come to know every one of them and they treat my mum and every other person like their own family. They are properly trained carers
and you can tell. The management are first class and very hands-on and approachable. 10 out of 10 without a doubt.
Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving such a lovely review! It's a pleasure to have your mum here at Norley Hall. We're so pleased you and your mum are happy with the standard of care we provide. Your positive feedback has been passed on to our team!

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Review from V H (Daughter of Resident) published on 8 November 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Been really happy with Norley but recently not so much. They seem to be short-staffed quite often. There no longer seems to be many activities going on and a lack of stimulation is causing my parent to go downhill. Just free or cheap things like bingo, beetle drive, dominoes, cards, etc would be good.
Sing-alongs, armchair exercises, stretches, balloon passing, all kinds of possibilities to keep them occupied.
Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for leaving a review. We apologise if you are disappointed with the activities in the home. Our care team have been maintaining activities whilst we have recruited an Activities Coordinator, but now we have successfully found one we can assure you that activities will be improved.

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Review from Michaela C (Daughter of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum settled in straight away, she just loves all the staff and tells me every week how great they are, l myself cannot praise them enough, understanding, helpful and caring. Thank you to you all.
Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for your lovely feedback. We're so pleased your mum has settled in and feels right at home. Your positive feedback has been passed on to our dedicated team.

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Review from D F (Son of Resident) published on 12 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a great care home, mum loves the home so I know she is happy there. The staff are excellent, not just the carers, the office staff, the kitchen staff and cleaning staff and probably the maintenance crew.
Yes, Norley Hall is a lovely home.
Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for your positive review. We're so pleased your experience with Norley Hall is a good one. I will pass on your lovely comments to the team.

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Review from John S (Son of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff friendly and helpful, home is clean, and has a good response to any questions I raised on behalf of my mother. My mother is happy and settled and speaks well of the carers who help her; she has received good medical support when required.
Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for your positive review. We are pleased that we are able to provide such good service.

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Review from Denise M (Daughter of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother loves it here, and she's not easily pleased. Staff are lovely, can't do enough for you. If you've got any problems, they are quietly sorted. Nice place to visit. Staff can't do enough for you. Lovely smelling home, clean and fresh.
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Review from C G (Son of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the moment I made my initial enquiry regarding the possibility of mum being cared for at Norley Hall to today, I and my family leave to find the staff and service to be excellent. All staff members have a genuine care for their residents. My mum was reluctant to leave her home of 40 years but since
moving in she is settled and so much happier. During a recent visit, mum told me and my sister that Norley Hall is the best care home in the world.
Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you so much for this wonderful review, we continue to strive to provide the best service possible, we are so pleased that your loved one is enjoying being part of our family.

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Review from L D (Mother-in-law of Resident) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A loved one has recently moved into Norley Hall Care Home on a permanent basis. Staff have been kind and patient at a very difficult time. Care has been first class - laundry is of the highest standard. The quality of food is also very good. I would highly recommend Norley Hall to anyone considering
care facilities.
Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for your review, we strive to care for your loved one with extremely high standards. We have recently employed a new activity coordinator and hopefully, you will see an increase in involvement in this area. We have plans to redecorate many of the bedrooms to the resident's choice of décor. Your views are important to us so thank you for taking the time to complete this review!

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Review from Anne Marie H (Daughter of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum loved it at Norley Hall Care Home. The care and attention she received was outstanding. My Mum passed away in January 2021 during the pandemic and it was comforting to know she was so well cared for.
Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for your comment, we're so pleased your mum had a good experience at Norley Hall, we will continue to have lovely memories and we will make sure that your comments are passed on to our dedicated team.

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Review from Denise H (Daughter of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been in Norley Hall Care Home for a few years now. The staff are very friendly and meets mum's needs. The home do activities/exercises etc. with the residents. As a family, we are very happy with the home and the care provided.
Reply from Kathryn Rimmer, Home Manager at Norley Hall Care Home

Thank you for your comments, the dedicated team at Norley Hall will continue to accommodate meaningful activities and exercises. We are so pleased you and your loved one's experience has been such a positive one!

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Review from Angela P (Daughter of Resident) published on 11 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was on End of Life and we also have my mother as a resident. The care home went above and beyond to fulfil our important visits, not only for my father but also taking into consideration my mother who was about to become a widow. It’s a shame I couldn’t visit before he was diagnosed but fully
understood the reasoning behind the pandemic.


Some of the staff went above and beyond their duties, making sure I had FaceTime calls from their own devices. Something I will always be truly grateful for. Being a Funeral Director myself I knew what a hard task they would have to deal with as the staff had a superb rep-or with my father and knew he would be a huge loss, not only to our family but to the staff that cared for him.


We will be truly grateful for everything they did leading up to and at the time of dad's passing, for the family but most importantly for mum. The Care Home is run by one very caring, dignified and loving manageress whom I warmed to immediately. Thank you.

Reply from Kathryn, Home Manager at Norley Hall Care Home

Thank you so much for your comment. We appreciate that it was a very difficult time for you and your family and we are glad to hear we were able to support you through this difficult time and will continue to care for your mum as one of our family members.

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Review from Carl B (Son of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was ill recently and when she came back to Norley Hall, she was dehydrated and she wouldn’t take her medicine or drink anything in the hospital. The staff at Norley Hall made sure she was drinking and she took her medication. They really looked after her, thank you very much.
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Review from Colin B (Son of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff treat the residents and their families with the utmost respect. The staff are extremely caring and see to all of the needs of the residents. Nothing seems too much trouble. I would have no hesitation in recommending this home.
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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Norley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.791 for Norley Hall Care Home is calculated as follows: ( (131 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 153 Ratings = 4.791
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norley Hall Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Kathryn

Kathryn Rimmer

Job Title: Manager Joined: 2018

I have been in the health and social care sector for over 30 years now, starting out as a young care assistant at just the age of 19.


It was while working with dementia residents, especially that I found my calling and knew that this was what I wanted to do.


From assistant cook to carer to senior, I worked as a theatre assistant in the hospital environment also, working my way up to home manager almost 8 years ago.


I have achieved all NVQs in health and social care from 2 to 4 and up to a Diploma level 5 in Leadership and Management.


I am a very interactive manager and love nothing better than to sit and chat with each of the residents that we care for at Norley Hall. My aim is that each and every one of them feels like part of our family.


I am cheerful and positive and lead by example, to deliver the highest standard of care possible.


I believe that quality activities and interactions are as important as eating, drinking and sleeping. If we get this right then we can be sure that our residents will have the quality of life that they expect.


Kindness is contagious……. let’s share the kindness bug.

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