






Norley Hall Care Home: A stunning purpose built care home located within a short drive from the M6 and central Wigan, Norley Hall offers amongst the most specialist and tailored dementia and residential care in the region.
Benefitting from a substantial conservatory and ample recreational space, the home has been designed for comfortable living.
The home has been an established care home for over 40 years and continues to provide you...
Care Provided by Norley Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Norley Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Millennium Care Group
- Private Owned
Person in charge
- Kathryn Rimmer (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
- Number of floors: 2
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (52)
Norley Hall Care Home Reviews (108)
Norley Hall Care Home has a Review Score of 9.5 (9.504) out of 10, based on 11 reviews in the last 2 years.
Over all time Norley Hall Care Home has 108 reviews.
I would like to thank all staff that helped to make a great day for my mother on Saturday 21st January on her 95th Birthday, also the ukulele band for a fantastic session playing songs to all residents. All staff helped us arranging chairs for the band members, that's why we always feel at home here nothing is too much trouble for the staff, they always go that extra mile to help. Thank you from my family.
Thank you for leaving a review! It was a pleasure to celebrate your mum's birthday! We're pleased you and your mum feel so at home here at Norley and your positive feedback has been passed on to our dedicated team!
Staff communicate with us all and are always pleasant to talk to if there are any concerns.
Lovely home.
Thank you for leaving a review! I'm so pleased you are happy with the care your mum receives here at Norley Hall, she is a pleasure to have here. I'm happy our staff are reassuring you and your family. Your positive feedback has been passed on to our dedicated team.
When my husband and daughter took her back to Norley Hall on Christmas day mum said it is home from home.
Thank you for leaving a review! We're so pleased your mum finds herself at home here at Norley. She is a pleasure to have here and we're glad you are happy with the standard of care our team provides for her. Now we have an Activities Coordinator, we hope this will help our residents become more...
My grandma is so settled in her hotel she calls it, food is brilliant and the staff lovely. Each time I visit her the friendly faces greet me, and the happiness of the residents shines through. We as a family wanted grandma to feel loved, welcomed and safe in her surroundings and Norley has all of this. The decoration throughout the care home is beautiful making residents feel comfortable . Great place to allow the family to feel at peace that grandma's needs are being met. Thankyou all.
Thank you for leaving a lovely review! It's such a pleasure to have your grandma here at Norley, and we're so pleased you are happy with the standard of care we provide for her. She's truly part of the family and we love having her here! Your positive feedback has been passed on to our dedicated team.
All staff are friendly. Managers and office staff will always assist in any way they can. The home is clean. Well equipped. Weekly Hairdresser. Cafe-looking area for visiting where you can make yourself a coffee.
Thank you for leaving us a review! We're pleased you are happy with the standards set at Norley Hall and we're happy you find all of our team approachable and helpful. Your positive feedback has been passed on to our dedicated team!
Mum has now been a resident at Norley Hall Care Home for over twelve years. Through all that time the care home has been excellent, treating Mum with the dignity and respect she deserves and responding to her changing needs. We've never had any regrets about choosing Norley Hall.
Thank you for leaving a review. We're so pleased that you are happy with the standard of care provided at Norley Hall for your mum. She's an absolute pleasure to have here in the home! We really appreciate your kind words and your feedback has been passed on to our dedicated team.
My mum has been a resident here for over six years. During this time she has had excellent care. The staff and management are caring, attentive and genuinely supportive with all our family. Unfortunately, mum has been bed bound for the last couple of years, but is looked after with the utmost care and affection. I wouldn't hesitate in recommending Norley Hall Care Home to anyone.
Thank you for leaving such a lovely review. We're so pleased you are happy with the standard of care provided at Norley Hall and feel supported by all of us here. Your feedback has been passed on to our dedicated team!
I have high respect for this home. Spotlessly clean, always a nice smell when you walk in, usually the food fresh smelling. The staff are brilliant, they are properly hands-on.
Thank you for leaving a review. We really appreciate your kind words and are pleased you are happy with the standard of care provided at Norley Hall. Your feedback has been passed on to our dedicated team!
My mum has been in Norley Hall Care Home for five years. What a lovely place, spotlessly clean, with none of the usual smells when you walk in. The staff are brilliant, I've come to know every one of them and they treat my mum and every other person like their own family. They are properly trained carers and you can tell. The management are first class and very hands-on and approachable. 10 out of 10 without a doubt.
Thank you for leaving such a lovely review! It's a pleasure to have your mum here at Norley Hall. We're so pleased you and your mum are happy with the standard of care we provide. Your positive feedback has been passed on to our team!
Been really happy with Norley but recently not so much. They seem to be short-staffed quite often. There no longer seems to be many activities going on and a lack of stimulation is causing my parent to go downhill. Just free or cheap things like bingo, beetle drive, dominoes, cards, etc would be good. Sing-alongs, armchair exercises, stretches, balloon passing, all kinds of possibilities to keep them occupied.
Thank you for leaving a review. We apologise if you are disappointed with the activities in the home. Our care team have been maintaining activities whilst we have recruited an Activities Coordinator, but now we have successfully found one we can assure you that activities will be improved.
Mum settled in straight away, she just loves all the staff and tells me every week how great they are, l myself cannot praise them enough, understanding, helpful and caring. Thank you to you all.
Thank you for your lovely feedback. We're so pleased your mum has settled in and feels right at home. Your positive feedback has been passed on to our dedicated team.
Yes, Norley Hall is a lovely home.
Thank you for your positive review. We're so pleased your experience with Norley Hall is a good one. I will pass on your lovely comments to the team.
Staff friendly and helpful, home is clean, and has a good response to any questions I raised on behalf of my mother. My mother is happy and settled and speaks well of the carers who help her; she has received good medical support when required.
Thank you for your positive review. We are pleased that we are able to provide such good service.
My mother loves it here, and she's not easily pleased. Staff are lovely, can't do enough for you. If you've got any problems, they are quietly sorted. Nice place to visit. Staff can't do enough for you. Lovely smelling home, clean and fresh.
From the moment I made my initial enquiry regarding the possibility of mum being cared for at Norley Hall to today, I and my family leave to find the staff and service to be excellent. All staff members have a genuine care for their residents. My mum was reluctant to leave her home of 40 years but since moving in she is settled and so much happier. During a recent visit, mum told me and my sister that Norley Hall is the best care home in the world.
Thank you so much for this wonderful review, we continue to strive to provide the best service possible, we are so pleased that your loved one is enjoying being part of our family.
A loved one has recently moved into Norley Hall Care Home on a permanent basis. Staff have been kind and patient at a very difficult time. Care has been first class - laundry is of the highest standard. The quality of food is also very good. I would highly recommend Norley Hall to anyone considering care facilities.
Thank you for your review, we strive to care for your loved one with extremely high standards. We have recently employed a new activity coordinator and hopefully, you will see an increase in involvement in this area. We have plans to redecorate many of the bedrooms to the resident's choice of décor. Your views are important to us so thank you for taking the time to complete this review!
My Mum loved it at Norley Hall Care Home. The care and attention she received was outstanding. My Mum passed away in January 2021 during the pandemic and it was comforting to know she was so well cared for.
Thank you for your comment, we're so pleased your mum had a good experience at Norley Hall, we will continue to have lovely memories and we will make sure that your comments are passed on to our dedicated team.
Mum has been in Norley Hall Care Home for a few years now. The staff are very friendly and meets mum's needs. The home do activities/exercises etc. with the residents. As a family, we are very happy with the home and the care provided.
Thank you for your comments, the dedicated team at Norley Hall will continue to accommodate meaningful activities and exercises. We are so pleased you and your loved one's experience has been such a positive one!
My father was on End of Life and we also have my mother as a resident. The care home went above and beyond to fulfil our important visits, not only for my father but also taking into consideration my mother who was about to become a widow. It’s a shame I couldn’t visit before he was diagnosed but fully understood the reasoning behind the pandemic.
Some of the staff went above and beyond their duties, making sure I had FaceTime calls from their own devices. Something I will always be truly grateful for. Being a Funeral Director myself I knew what a hard task they would have to deal with as the staff had a superb rep-or with my father and knew he would be a huge loss, not only to our family but to the staff that cared for him.
We will be truly grateful for everything they did leading up to and at the time of dad's passing, for the family but most importantly for mum. The Care Home is run by one very caring, dignified and loving manageress whom I warmed to immediately. Thank you.
Thank you so much for your comment. We appreciate that it was a very difficult time for you and your family and we are glad to hear we were able to support you through this difficult time and will continue to care for your mum as one of our family members.
My mum was ill recently and when she came back to Norley Hall, she was dehydrated and she wouldn’t take her medicine or drink anything in the hospital. The staff at Norley Hall made sure she was drinking and she took her medication. They really looked after her, thank you very much.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 01 Jun 2026
Last week, we welcomedTraining2Care to two of our homes. The company is on a mission to provide the most cost-effective, practical and powerful training that embeds good practice and changes...
- 06 May 2026
There was a wonderful atmosphere of celebration at Norley Hall Care Home recently, as residents, families and staff came together to mark two very special milestones. Kathleen Jones celebrated her...
- 02 Mar 2026
A recent study from Caredemy has put Wigan in the top five best UK cities for Care Assistants, and we’re not shocked! Caredemy is an online learning platform and training...
There are no upcoming events for Norley Hall Care Home.
Awards / Recognitions (7)
- 16 Jun 2025Recipient: Millennium Care Group
- 30 Jun 2021Recipient: Millennium Care Group
- 03 Dec 2020Recipient: Millennium Care Group
Accreditations
There are no accreditations posted yet for Norley Hall Care Home.
Meet the Team (1)

I have been in the health and social care sector for over 30 years now, starting out as a young care assistant at just the age of 19.
It was while working with dementia residents, especially, that I found my calling and knew that this was what I wanted to do.
From assistant cook to carer to senior, I worked as a theatre assistant in the hospital environment, also working my way up to home manager almost 8 years ago.
I have achieved all NVQs in health and social care, from Level 2 to Level 4, and a Diploma-level 5 in Leadership and Management.
I am a very interactive manager and love nothing better than to sit and chat with each of the residents that we care for at Norley Hall. My aim is that each and every one of them feels like part of our family.
I am cheerful and positive and lead by example to deliver the highest standard of care possible.
I believe that quality activities and interactions are as important as eating, drinking and sleeping. If we get this right, then we can be sure that our residents will have the quality of life that they expect.
Kindness is contagious… let’s share the kindness bug.
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