






Norley Hall Care Home: A stunning purpose built care home located within a short drive from the M6 and central Wigan, Norley Hall offers amongst the most specialist and tailored dementia and residential care in the region.
Benefitting from a substantial conservatory and ample recreational space, the home has been designed for comfortable living.
The home has been an established care home for over 40 years and continues to provide you...
Care Provided by Norley Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Norley Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Millennium Care Group
- Private Owned
Person in charge
- Kathryn Rimmer (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
- Number of floors: 2
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (52)
Norley Hall Care Home Reviews (108)
Norley Hall Care Home has a Review Score of 9.5 (9.504) out of 10, based on 11 reviews in the last 2 years.
Over all time Norley Hall Care Home has 108 reviews.
Mum's care at Norley Hall was second to none. The staff were wonderful, always happy to help in any way they could. The whole atmosphere was very homely. I was kept well informed of her condition. Unfortunately Mum eventually had to be moved to a nursing home as her needs changed. Otherwise, I would gladly have kept her at Norley Hall.
All the staff take the time to chat to residents and also the family.
We are still new to Norley Hall Care Home so still 'finding our feet'. A visitors' drinks machine would be appreciated (unless this is already in place).
Otherwise, well-done everyone.
Nothing is too much trouble, very caring staff, extremely helpful and friendly.
My mum sadly passed away in Norley Hall care home on the 11th March 2019. When mum started to be ill and reaching the end of her life, we could not thank the staff enough for their care and compassion that they gave to her at this time. They were also very kind and supportive to the family and nothing was too much trouble. We will always be grateful to all the staff for the love and care for our mum. We definitely chose the right home for our mum 2 years ago.
I would like to thank you all for the help and support you provided with my neighbours move into Norley Hall. She is settling in well in such a short period of time and looks so much healthier. She says she is being well looked after, the people are friendly and the food is good - but she still can't find the door! The manager was absolutely brilliant and would like to meet him and thank him personally. I can't thank and praise the staff enough. They always have time to talk to me about my neighbour and put my mind at ease. So a big THANK YOU to you all and keep up the fantastic work you do.
My father came in for respite for 3 1/2 months. Everyone made him feel welcome and the care, staff and support provided were excellent. The food was excellent also and I would definitely recommend the home.
I really enjoyed the food; like a four-star hotel!
I would recommend this home and if I ever needed to go into a care home again this would be my first choice.
He was made welcome and all the staff were very supportive and very aware of Dad's needs.
They helped him settle in.
He came out of the home with nothing but praise for all.
My mother was in the care home for a two-week stay. The staff were very caring, considerate and very friendly towards my mother. She was quite happy with the care she receives.
Very pleased with every aspect of the care home. Very helpful and pleasant staff. They keep my Dad busy and entertained. He is very happy and a changed man.
Bearing in mind that I am only a visitor (once every 2 weeks) I can only say that all seems to be running well, that the residents are well looked after and that I am reasonably happy with the limited amount I have seen on my visits.
Her needs have always been cared for with compassion and the best of comfort.
Thank you to all the staff at Norley Hall. Well done.
Very satisfying when you leave Norley Hall, knowing your family (resident) is well cared for in a warm, cosy environment.
Always a friendly welcome from the staff. Would recommend to anyone.
The staff can't do enough for him, always interacting with him.
The activities manager is creative and provides lots of fun for them from football to bowls, painting.
I feel very assured with my husband being a resident in Norley Hall, the flexibility of when you can visit is superb.
I have nothing but praise for the care given to my mum.
It is of a high standard but, most importantly, done with such kindness.
All the staff at Norley Hall have made, not just mum, but all the family, so welcome.
They are friendly, reassuring and have gone out of their way with their helpfulness.
Thank you all for allaying our worries over our lovely mum/nan having to go in care.
Excellent in every respect. Extremely clean, bright and very nicely furnished. Attentive, helpful and caring staff with a sympathetic and understanding manner to residents and their family members.
My husband has only been in the care of Norley Hall for a few weeks but we were very happy right from the first few days.
Myself and family knew as soon as we entered the home that we had found 'The one' for Mum. We had a lovely welcome and were shown all around plus the room that would be Mums. Mum has only been in for a short period, but already we can see an improvement in not only her health but also her general wellbeing. She is happy, enjoys the most delicious meals and is beginning to form friendships and to socialise more. As a family, we are delighted with everything.
My Nan has been in numerous homes over the years, most of them I would never enter/recommend again. Yet here at Norley Hall staff are so pleasant and willing to go above their call of duty for the residents, they helpful, accommodating, friendly and have an excellent rapport with the residents and family. Well done, you all work hard and earn your wings. X
The care and dedication of the staff are amazing. I cannot praise this home enough and without hesitation recommend this home to any person requiring such personal care.
The staff are very friendly and helpful and treat the residents as a part of their extended family. A brilliant place for all who require such care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 01 Jun 2026
Last week, we welcomedTraining2Care to two of our homes. The company is on a mission to provide the most cost-effective, practical and powerful training that embeds good practice and changes...
- 06 May 2026
There was a wonderful atmosphere of celebration at Norley Hall Care Home recently, as residents, families and staff came together to mark two very special milestones. Kathleen Jones celebrated her...
- 02 Mar 2026
A recent study from Caredemy has put Wigan in the top five best UK cities for Care Assistants, and we’re not shocked! Caredemy is an online learning platform and training...
There are no upcoming events for Norley Hall Care Home.
Awards / Recognitions (7)
- 16 Jun 2025Recipient: Millennium Care Group
- 30 Jun 2021Recipient: Millennium Care Group
- 03 Dec 2020Recipient: Millennium Care Group
Accreditations
There are no accreditations posted yet for Norley Hall Care Home.
Meet the Team (1)

I have been in the health and social care sector for over 30 years now, starting out as a young care assistant at just the age of 19.
It was while working with dementia residents, especially, that I found my calling and knew that this was what I wanted to do.
From assistant cook to carer to senior, I worked as a theatre assistant in the hospital environment, also working my way up to home manager almost 8 years ago.
I have achieved all NVQs in health and social care, from Level 2 to Level 4, and a Diploma-level 5 in Leadership and Management.
I am a very interactive manager and love nothing better than to sit and chat with each of the residents that we care for at Norley Hall. My aim is that each and every one of them feels like part of our family.
I am cheerful and positive and lead by example to deliver the highest standard of care possible.
I believe that quality activities and interactions are as important as eating, drinking and sleeping. If we get this right, then we can be sure that our residents will have the quality of life that they expect.
Kindness is contagious… let’s share the kindness bug.
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