Norley Hall Care Home

Norley Avenue, Pemberton, Wigan WN5 9LP
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9.8 107 Reviews
  • Norley Hall Care Home, Wigan
Norley Hall Care Home: A stunning purpose built care home located within a short drive from the M6 and central Wigan, Norley Hall offers amongst the most specialist and tailored dementia and residential care in the region. Benefitting from a substantial conservatory and ample recreational space, the home has been designed for comfortable living.

The home has been an established care home for over 40 years and continues to provide you with that home from home feeling from the moment you walk through the front door. The second floor of the home is dedicated to specialised Dementia care with those with high levels of caring needs in mind.

•        Residential care – Independent living with the extra reassurance of a carer at all times in a luxurious setting.

•        Dementia care – reassurance and support with all aspects of daily life in a dementia friendly environment.

•        Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromising levels of care and hospitality.

•        End of life care – caring for those in the last few days of life, ensuring needs and wishes are met seamlessly and with the utmost respect.

With stunning views of nearby beauty spot, Rivington Pike, and the lovingly nurtured sensory garden and indoor park, Norley Hall provides you with the perfect surroundings to enjoy living the life you have become accustomed to with the reassurance of the best care and facilities available to you.

Each bedroom in the home has:
•        Luxuriously equipped ensuites with shower
•        Television points and Satellite TV on request
•        Facility to have own private telephone
•        State of the art nurse call system

Recreational and relaxation space at the home is abundant, providing:
•        Ladies and Gents Hair Salon.
•        Three beautifully appointed lounges
•        Indoor park area.
•        Courtyard area with sensory garden.
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Care Provided by Norley Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kathryn Rimmer (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (52)

Norley Hall Care Home Reviews (107)

9.8

Norley Hall Care Home has a Review Score of 9.8 (9.791) out of 10, based on 13 reviews in the last 2 years.
Over all time Norley Hall Care Home has 107 reviews.

Overall Experience
  • 89
  • 15
  • 2
  • 1
  • 0
Date Published
  • 107
  • 2
  • 10
  • 13
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Reviewer Connection to Norley Hall Care Home
  • 47
  • 18
  • 7
  • 7
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 107, showing 41-60
Review from Louise T (Granddaughter of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home looked after my Granddad amazingly during not only a pandemic but also his first year in a home. They regularly posted pictures and videos on a public account so all relatives could keep up to date with the fun things and events happening in the home and what he was up to. He's not only
gained weight whilst being in there but has got some of his mojo back. Thanks all and keep up the good work.
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Review from Wendy L (Granddaughter of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My lovely Nan has been a resident at Norley Hall Care Home for some years now and as a close family, we all felt the huge guilt cloud upon us as we were no longer able to look after her ourselves, I'm sure most families can relate to this. The staff and management have over the years become like our
second family. They've been nothing but brilliant with my Nan, nothing's been too much trouble for them and we know she's in safe hands, which is a massive comfort to us. A massive thank you to all the fantastic staff for looking after an incredible lady, who reaches her one hundredth birthday on Saturday the twelfth of June!
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Review from Neil C (Son of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to the home during the pandemic after spending several weeks in hospital under difficult circumstances. Since being there the staff have been excellent in taking care of him and have always been very attentive to our needs since myself and my brother both live overseas. He is
very well looked after and the staff are all very good with him.
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Review from John B (Son-in-law of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Norley Hall Care Home to be very professional in all areas during this lockdown.
The hygiene regarding Covid-19 is first class. In addition the kindness and help given to my mother-in-law is great. All in all first class.
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Review from Gaynor T (Daughter of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has resided at Norley Hall Care Home for quite sometime now and she is well looked after. Always clean and tidy. The staff are very helpful, polite and know mum very well and are able to care and cater for her specific needs. I would one hundred percent recommend this home to anyone.
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Review from Alison H (Daughter-in-law of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law was admitted to Norley Hall Care Home on 9th February 2021 for recuperation. After researching various care homes we found Norley Hall Care Home to be of a high standard of care, and we have not been disappointed. All the staff have been excellent in answering our many questions and
giving us very detailed updates on our father in law/father and completing any requests we have asked of them. The standard of care has been exceptional. Thank you Norley Hall for putting our minds at ease and looking after our loved one.
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Review from Kevin T (Son of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you to all the staff involved with Norley Hall. During this last 10-months; they have looked after my father along with the rest of the residents with such care and attention. Their attention to detail along with activities fun and games has been brill. Also, their fundraising for the residents
includes a hamper made by a young girl for Christmas, of which I won and am eternally grateful. So once again thank you, Norley Hall, as, without your dedication, my dad would not have survived.
Reply from Mill Car, Marketing at Norley Hall Care Home

Thank you Kevin for your feedback, this means so much everyone at Norley Hall.

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Review from Kay (Daughter of Resident) published on 16 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norley Hall is a wonderful care home. All of the staff are superb, they care and that is evident in the changes we have seen in our mum. Mum has come out of her shell and is involved with most activities, the activities lady is always coming up with such clever ideas to keep the minds going of the residents.
There is a lovely feel to Norley Hall, families are always made welcome. Because we know Mum is so well cared for it gives us as a family peace of mind. Thank you all.
Reply from Mill Car, Marketing at Norley Hall Care Home

Thank you, Kay, for your lovely comments, your Mum is a huge part of our home and we are so happy you have peace of mind she is happy and well cared for at Norley Hall.

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Review from Margaret (Daughter-in-law of Resident) published on 16 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a hard decision to put my mother-in-law into care, as half of our family work in the care sector, so we have very high standards. We know what level of care we expect and we were all very worried that she wouldn't receive the care that we expected. We can only say that every box has been ticked.
The care from every staff member has been second to none. Even though the coronavirus we have felt involved, confident and safe in the knowledge that our loved one is safe and cared for. My mother-in-law has thrived with your care despite her illness, so thank you to each and every one of you.
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Review from J D (Niece of Resident) published on 17 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my auntie once a week. She is bed-ridden, so I can't comment on some options. I can comment on the staff, and they are very friendly and caring and treat her with dignity. Her room is very satisfactory and has everything you might need with lots of personal items/photo's etc around her. I would
definitely recommend Norley Hall.
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Review from M C (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my mum passed away three weeks ago. From May-Dec 19 she loved Norley Hall. I felt looked after the whole time as did mum, can't praise the staff enough. Lovely place and lots of activities.
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Review from P A (Daughter of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was taken ill in January 2019 and upon discharge from hospital she needed to go into residential care. Norley Hall Care Home made her most welcome and over the last eight months, mum's needs have fully been met. Mum's care needs have increased during this period and the care home has accommodated
the additional requirements. The staff are caring and always supportive. Mum is very happy with the accommodation, care and food and feels the care home is her home.
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Review from G A (Son-in-law of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well-appointed, modern care home. Excellent caring staff who display genuine interest in residents' well being. Well-led by an experienced and attentive management team. A good and varied range of activities and entertainment organised by an in-house coordinator. Excellent food - varied with
individual needs met when needed. Although my mother in law has high demands due to lack of mobility, all needs are always met with patience and first-class care by all staff. I have total confidence in mum's wellbeing when I am not present.
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Review from Lynne A (Daughter of Resident) published on 4 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend this care home highly enough. The building inside and out is very welcoming and the bedrooms are well equipped clean and comfortable. But above all of this, I would like to thank the caring, friendly, hardworking staff who looked after my dad so well during the last few months of
his life, ensuring his privacy and dignity were maintained at all times.
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Review from D R (Cousin of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A new resident, who has only been in a few days, made welcome and the home is very clean and caring.
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Review from D G (Friend of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit to see a new resident (friend). Very pleasing surroundings, clean, friendly and attentive staff. She seems happy after only one day there.
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Review from D K (Daughter of Resident) published on 8 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad arrived from hospital and was still very poorly. We had a few options regarding homes, however, we could not have chosen a better place for him. We cannot fault the care and attention given to him. He is content and safe. It gives up great peace of mind after a great deal of worry and concern.
He thinks Norley Hall is "fantastic".
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Review from Elaine H (Daughter of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is fantastically clean, warm and friendly. The host was extremely approachable and friendly and very accommodating to all our needs. I would highly recommend this nursing home to everyone.
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Review from Janet H (Daughter of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The love and care shown to my father during his struggle with Alzheimers and dementia was outstanding. All the staff became his family and supported my mother through the most difficult of times. Wonderful staff.
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Review from M C (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's care at Norley Hall was second to none. The staff were wonderful, always happy to help in any way they could. The whole atmosphere was very homely. I was kept well informed of her condition. Unfortunately Mum eventually had to be moved to a nursing home as her needs changed. Otherwise, I would
gladly have kept her at Norley Hall.
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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Norley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.791 for Norley Hall Care Home is calculated as follows: ( (131 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 153 Ratings = 4.791
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norley Hall Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Kathryn

Kathryn Rimmer

Job Title: Manager Joined: 2018

I have been in the health and social care sector for over 30 years now, starting out as a young care assistant at just the age of 19.


It was while working with dementia residents, especially that I found my calling and knew that this was what I wanted to do.


From assistant cook to carer to senior, I worked as a theatre assistant in the hospital environment also, working my way up to home manager almost 8 years ago.


I have achieved all NVQs in health and social care from 2 to 4 and up to a Diploma level 5 in Leadership and Management.


I am a very interactive manager and love nothing better than to sit and chat with each of the residents that we care for at Norley Hall. My aim is that each and every one of them feels like part of our family.


I am cheerful and positive and lead by example, to deliver the highest standard of care possible.


I believe that quality activities and interactions are as important as eating, drinking and sleeping. If we get this right then we can be sure that our residents will have the quality of life that they expect.


Kindness is contagious……. let’s share the kindness bug.

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