Norley Hall Care Home

All staff treat the residents and their families with the utmost respect. The staff are extremely caring and see to all of the needs of the residents. Nothing seems too much trouble. I would have no hesitation in recommending this home.

This care home looked after my Granddad amazingly during not only a pandemic but also his first year in a home. They regularly posted pictures and videos on a public account so all relatives could keep up to date with the fun things and events happening in the home and what he was up to. He's not only gained weight whilst being in there but has got some of his mojo back. Thanks all and keep up the good work.

My lovely Nan has been a resident at Norley Hall Care Home for some years now and as a close family, we all felt the huge guilt cloud upon us as we were no longer able to look after her ourselves, I'm sure most families can relate to this. The staff and management have over the years become like our second family. They've been nothing but brilliant with my Nan, nothing's been too much trouble for them and we know she's in safe hands, which is a massive comfort to us. A massive thank you to all the fantastic staff for looking after an incredible lady, who reaches her one hundredth birthday on Saturday the twelfth of June!

My father was admitted to the home during the pandemic after spending several weeks in hospital under difficult circumstances. Since being there the staff have been excellent in taking care of him and have always been very attentive to our needs since myself and my brother both live overseas. He is very well looked after and the staff are all very good with him.

The hygiene regarding Covid-19 is first class. In addition the kindness and help given to my mother-in-law is great. All in all first class.

Mum has resided at Norley Hall Care Home for quite sometime now and she is well looked after. Always clean and tidy. The staff are very helpful, polite and know mum very well and are able to care and cater for her specific needs. I would one hundred percent recommend this home to anyone.

My father-in-law was admitted to Norley Hall Care Home on 9th February 2021 for recuperation. After researching various care homes we found Norley Hall Care Home to be of a high standard of care, and we have not been disappointed. All the staff have been excellent in answering our many questions and giving us very detailed updates on our father in law/father and completing any requests we have asked of them. The standard of care has been exceptional. Thank you Norley Hall for putting our minds at ease and looking after our loved one.

A big thank you to all the staff involved with Norley Hall. During this last 10-months; they have looked after my father along with the rest of the residents with such care and attention. Their attention to detail along with activities fun and games has been brill. Also, their fundraising for the residents includes a hamper made by a young girl for Christmas, of which I won and am eternally grateful. So once again thank you, Norley Hall, as, without your dedication, my dad would not have survived.

Norley Hall is a wonderful care home. All of the staff are superb, they care and that is evident in the changes we have seen in our mum. Mum has come out of her shell and is involved with most activities, the activities lady is always coming up with such clever ideas to keep the minds going of the residents. There is a lovely feel to Norley Hall, families are always made welcome. Because we know Mum is so well cared for it gives us as a family peace of mind. Thank you all.

It was a hard decision to put my mother-in-law into care, as half of our family work in the care sector, so we have very high standards. We know what level of care we expect and we were all very worried that she wouldn't receive the care that we expected. We can only say that every box has been ticked. The care from every staff member has been second to none. Even though the coronavirus we have felt involved, confident and safe in the knowledge that our loved one is safe and cared for. My mother-in-law has thrived with your care despite her illness, so thank you to each and every one of you.

I visit my auntie once a week. She is bed-ridden, so I can't comment on some options. I can comment on the staff, and they are very friendly and caring and treat her with dignity. Her room is very satisfactory and has everything you might need with lots of personal items/photo's etc around her. I would definitely recommend Norley Hall.

Sadly my mum passed away three weeks ago. From May-Dec 19 she loved Norley Hall. I felt looked after the whole time as did mum, can't praise the staff enough. Lovely place and lots of activities.

Mum was taken ill in January 2019 and upon discharge from hospital she needed to go into residential care. Norley Hall Care Home made her most welcome and over the last eight months, mum's needs have fully been met. Mum's care needs have increased during this period and the care home has accommodated the additional requirements. The staff are caring and always supportive. Mum is very happy with the accommodation, care and food and feels the care home is her home.

A very well-appointed, modern care home. Excellent caring staff who display genuine interest in residents' well being. Well-led by an experienced and attentive management team. A good and varied range of activities and entertainment organised by an in-house coordinator. Excellent food - varied with individual needs met when needed. Although my mother in law has high demands due to lack of mobility, all needs are always met with patience and first-class care by all staff. I have total confidence in mum's wellbeing when I am not present.

I cannot recommend this care home highly enough. The building inside and out is very welcoming and the bedrooms are well equipped clean and comfortable. But above all of this, I would like to thank the caring, friendly, hardworking staff who looked after my dad so well during the last few months of his life, ensuring his privacy and dignity were maintained at all times.

A new resident, who has only been in a few days, made welcome and the home is very clean and caring.

My first visit to see a new resident (friend). Very pleasing surroundings, clean, friendly and attentive staff. She seems happy after only one day there.

My dad arrived from hospital and was still very poorly. We had a few options regarding homes, however, we could not have chosen a better place for him. We cannot fault the care and attention given to him. He is content and safe. It gives up great peace of mind after a great deal of worry and concern. He thinks Norley Hall is "fantastic".

The home is fantastically clean, warm and friendly. The host was extremely approachable and friendly and very accommodating to all our needs. I would highly recommend this nursing home to everyone.

The love and care shown to my father during his struggle with Alzheimers and dementia was outstanding. All the staff became his family and supported my mother through the most difficult of times. Wonderful staff.