Care Homes Owned by Delpin Ltd

My Mum has just passed away, two years to the day she moved in. The care, love and support both my Mum and I have received in those two years have been second to none. On her passing staff were in tears as they look upon the residents as their own family. I cannot fault the care my Mum received here and would not hesitate to recommend this care home to families in a similar position.

My mother was a resident at Eldonian Care Home for over 2 years sadly she passed away in early December 2024. I was worried about finding a home for my mum, it can be very daunting but, from the start my mum was happy. Every weekly visit you could tell she was being cared for by the staff, like it was their mum. They all go above and beyond with kindness and give all the residents the dignity they deserve. The home was always well maintained and very clean with a fresh smell. Their choice of food at meal times was really good and plenty, they had parties for different occasions all families welcome, with entertainment. The staff and managers can't do enough for you and your loved one, nothing is too much. They are all approachable. My mums end of life was at the home, they were very professional and caring of our mums needs and worked closely with district nurses and Drs to keep her comfortable, they also looked after us as a family can't thank them enough. All the staff are amazing.

My mother was admitted to Autumn Lodge in August 2021. She is 84, and after a fall had lost virtually all her ability to walk. In those circumstances, it was impossible for her to be looked after at home. The admission to Autumn Lodge went well, and for a few days, Mum and her family members were happy with the placement. Then there appeared to be a bizarre and illogical change of attitude by certain senior staff members. They seemed to decide that Mum could actually walk after all, if she would just try harder. These staff told me they were 'encouraging' Mum, but this encouragement included comments like 'You're not helping yourself', 'You're not trying hard enough' and 'You did it this morning, so you can do it again now.' This left Mum extremely distressed. Other staff would treat her with far more compassion, and give her the help she needed. This whole experience negated the otherwise good aspects of the care provided by Autumn Lodge, and the family moved her to another care home.

Covid restrictions have meant I'm unable to see Mum as often as I would have liked. However, feel disappointed at the length of time it took for a screen to be fitted, which would have allowed me to visit much sooner. My mum is 92 and does not know who I am. Time, therefore, is precious. I understand the staff are keeping all residents safe... for that, I am grateful. The council have been cautious and not really understanding relatives anxieties to the same extent.

The staff are welcoming to me whenever I visit. The pandemic means restrictions are in place, and Eldonian observes these as appropriate. I am unable to comment on her room as I have not been able to see it due to the restrictions in place.

Lovely place - Mum was in another care home, but it closed down and had to move. I found Eldonians (much better) and am so glad I did. Staff are fantastic. Mum is much more at home and comfortable. Mum is safe and content. Thanks, guys.

What makes this home is the staff; they treat my mum like one-off their own. Been tough going through lockdowns, isolations etc, but knowing the staff are so amazing, helped us deal with having no visits. We knew they would make her feel special every day.

Mum always has a smile for the staff, and that shows us she is happy and comfortable in the home.

When my uncle went into the hospital, and we were told that it was no longer safe for my two cousins and me to look after our favourite uncle, which we had lovingly been doing for three years, we were devastated. The thought of placing him in someone else's care absolutely terrified us. We settled on the Eldonian because it was close to my uncle's house, but what really swung it was the very kind manner of the manageress, who from the first telephone conversation, put our minds at rest; her professional manner was friendly and very patient, her attitude was kind and very reassuring. The lady who runs the office is a joy to speak to each morning and always keeps us informed of any problems. The rest of the staff are so happy and loving towards my uncle, which we can see clearly for ourselves. We have all agreed that the Eldonian care home is a home from home environment, all the staff are second to none. We are delighted he is living there with carers who love him as much as we do.

I can't thank you enough for all you did, keep up the good work. I can’t mention you all individually but you know who you are - a very grateful relative! Thank you.

This home is family run and you can tell. The family/management are always on hand to assist, especially the manager and care manager. Staff are warm, friendly and always reassuring. My aunt was always happy and always felt safe. As a family, this was most reassuring.

This home really is a home. Staff are friendly and welcoming and cater to all needs. My friend has been here 4 years now. She always has a smile on her face n classes the carers her friends.

My Father spent two years at Autumn Lodge residential care home. It soon became his home and the staff his friends. It was a comfort to know he was so well looked after and happy there. It is family run and they together with their dogs provide a relaxed and pleasant atmosphere where there is always a respect for people's dignity. The staff are the greatest asset, at all times they are friendly and warm. I would like to convey my greatest thanks to them and would highly recommend this care home.