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Care Home Owned by Dovehaven in Cheshire

9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Dovehaven in Cheshire

Only the locations & reviews in Cheshire for Dovehaven are showing below.

View the details of all 23 locations (with 1214 reviews) owned by Dovehaven

Dovehaven Locations in Cheshire (1)

 
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1 Care Home owned by Dovehaven in Cheshire
Callands Care Home

Callands Road, Callands, Warrington WA5 9TS 

8.8 66 reviews
"The care Mum has received in the last 3 years has been excellent on Coniston/Windemere. All team members have been amazing and I myself…"   Read all 66 reviews
Location Type Care Home

Callands Care Home in Warrington provides each care home resident with a safe, supportive home with excellent care. The Coniston Unit is a male-only unit within Callands Care Home, providing specialist care to residents. A team of trained, caring… Read more about Callands Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Acquired Brain Injury
  • 120 Rooms

Dovehaven Reviews in Cheshire (66)

9.4
Dovehaven has a Group Review Score of 9.4 (9.389) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Dovehaven must have a Review Score.

Overall Experience

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Review of

Callands Care Home

from Kevin P (Son-in-law of Resident) published on 19 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

To Whom It May Concern,


I am writing to raise serious concerns regarding the care and treatment of my mother-in-law, [Her Full Name], who was admitted to Callands Care Home in late May 2025 following a hospital stay due to a broken right leg sustained in a fall. She was placed at Callands for assessment

and support, with clear knowledge that she was a high fall risk.


Upon visiting regularly with my wife, we observed a series of unacceptable practices and apparent neglect that we feel compelled to report:


Inadequate Supervision & Unsafe Room Placement
Despite her known fall risk, she was placed in a far room (referred to us as "the furthest room") where there was little to no staff presence. As a result, she suffered multiple falls while under the care home's supervision. The repeated bruising on her body was visible and disturbing, yet we found no evidence that these incidents were being recorded or responded to appropriately.


CQC should pay a visit ASAP

Reply from Daisy Edmondson, Marketing Executive at Callands Care Home

I am sorry to read your review of your experience of our home. We have fully investigated your concerns. Every incident in our care home is thoroughly investigated and logged on our incident management system and we constantly review staffing rotas to ensure that there are adequate staff members to care for our residents. With all clients who have a falls history we use sensor technology to detect movement so that we can try and prevent them. We also keep in constant contact with Next of Kin whenever an incident occurs. We would like to reassure that we have taken your complaint extremely seriously and always believe that we can learn from all feedback and incidents.

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Review of

Callands Care Home

from Helen B (Partner of Resident) published on 10 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Impossibly long wait out in all weathers before entry into recepton at weekends. Often impossible to get through to anyone by phone after reception gone home, as unti staff busy.
Suggestion - for those visiting frequently, and long term, have identity cards, similar to hospitals.

Reply from Daisy Edmondson, Marketing Executive at Callands Care Home

Thank you for taking the time to leave a review. We are sorry to hear that you have experienced delays when visiting, particularly at weekends. At times, our team may be attending to residents or supporting during mealtimes, which can occasionally cause a short wait at the door. We understand this can be frustrating, and we're looking at ways to improve our response times. Your feedback is appreciated and has been shared with the team.

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Review of

Callands Care Home

from K H (Daughter of Resident) published on 19 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum has received in the last 3 years has been excellent on Coniston/Windemere. All team members have been amazing and I myself have built up a good report. Nothing has been too much trouble. Out of all the homes I reviewed, this was the best one and really pleased I chose it. When Mum has been
ill I was quickly notified and the care also shown to myself has really touched me. Thank you! Highly recommend. I will miss you all.

Reply from Abi Warley, Digital Marketing Assistant at Callands Care Home

Thank you for your kind words. We are thrilled to hear the care your mum has received over the last 3 years has been excellent. Hearing that our team at Callands quickly notified you about your mums health and that you highly recommend our home means so much to us. Our team are always ensuring their residents receive the highest level of care.

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Review of

Callands Care Home

from Jayne B (Daughter of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves it here she has been cared for and nursed back to health after a major op.
The food is great the cleaning is excellent the carers nurses all staff have been exceptional! And she's never been so happy! - Mum's words.
The new manager is making a great impression and positive changes to
the home. If I could give a higher rating I would.

Reply from Jan Hunstone, Regional Manager at Callands Care Home

Thank you for taking the time to write this review, I am very pleased to hear that your mother is being so well looked after. I have passed your positive comments on to the manager and her team. Thank you once again.

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Review of

Callands Care Home

from S P (Son of Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the home since September 2023. He is slowly but steadily declining which makes his care increasingly more complex. I am delighted with the level of care my dad receives. The staff are consistently jovial and very positive towards my father. Their professionalism is amazing. We cannot
thank them enough for the difficult work they do, day in and day out.

Reply from Alison Foreman, Head of Sales and Marketing at Callands Care Home

Thank you very much for your kind comments and ratings, they are appreciated. Kind regards.

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Review of

Callands Care Home

from P P (Daughter of Resident) published on 10 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had no experience of a care home setting we were very apprehensive about Mum moving to live there. However, from our first interaction with the staff we were put at ease and felt confident that she would be well looked after and kept safe. The team quickly picked up Mum's needs and worked out
the best way to communicate and look after her. They were always prepared to listen to our views and ideas and made relevant changes to her care so that it was the best for her. Mum was happy, settled and treated with dignity, her personal care needs were always met. Her room clean and tidy, food OK and alternatives always offered. Medication given on time.
The staff were absolutely amazing and built a strong bond with Mum. It was a fun and positive atmosphere but still maintained professionalism at all times. At the end of Mum's life the staff were there for both her and us and for that we are eternally grateful. We couldn't ask for a better team of people to look after our precious mum.

Reply from Alison Foreman, Head of Sales and Marketing at Callands Care Home

Your thanks to the team are very much appreciated. Kind regards.

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Review of

Callands Care Home

from Louise N (Daughter of Resident) published on 8 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Callands Care Home for just over 12 months.
She was very settled and happy there. She was always treated with dignity and kindness. Her room big, spacious, homely, clean and tidy. Her personal care needs were always met. Medication was given on time and the food was good. The
team would always find an alternative if needed.
As a family, we were always made welcome when we went to visit. The staff would answer any queries/concerns that we would have. They listened to our ideas and views in terms of Mum's care.
For me, it was the staff who made my mum's time there so enjoyable and settled. It felt like a big family. The atmosphere was positive and fun, but the staff were always professional.
At the end of Mum's life again the staff were there to offer support and care, not only for my mum, but also to us as a family. I cannot thank them enough for this.

Reply from Alison Foreman, Head of Sales and Marketing at Callands Care Home

Thank you very much for your ratings and very kind comments regarding the team at Callands Care Home. Everyone will be very appreciative. Kind regards.

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Review of

Callands Care Home

from S G (Son of Resident) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mother has been at Callands, on the Coniston unit for approximately 2 1/2 years. Initially, we were very pleased with the placement and the fact she was now receiving the care which her previous care home could not provide. When visiting, the staff are polite, respectful and friendly, but they are clearly
run off their feet. There are just not enough of them, and the people who suffer are those they are caring for, as with any care home, no matter what the fees. There are items that will go missing like clothing and toiletries so one needs to keep an eye on these items. Anything more serious I would advise that you speak with management whom we found very approachable, and recently dealt with a few issues of ours quickly, and to our satisfaction. Since the recent CQC grading for Callands as a whole, I have seen a concerted effort by the organisation to improve things. In conclusion, a canopy over the front entrance would be welcome to protect visitors from the elements whilst waiting to gain entry and making contact with the relevant unit via the intercom.

Reply from Clare Sheehan, Careline Advisor at Callands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We greatly appreciate your kind comments about our team and management who dealt with your concerns in a timely manner. Staffing is continually monitored via our dependency tool, and we can make any changes as and when required. Since receipt of your review, we have revisited our staffing levels and found them to be appropriate to meet the individual needs of the residents currently residing in the home. We have requested our property team look into adding a canopy at the front door to protect visitors whilst they wait to gain access to the home.

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Review of

Callands Care Home

from M A (Daughter of Resident) published on 8 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died on 12-2-24 and I cannot thank the staff enough for their care and support of me, my mum and my dear auntie and uncle.
I always felt welcome by the staff and they listened and answered my questions with sensitivity.
My parents were in the care system for 5 years and my advice to others
entering the system is to work with the staff, they are your support, don't fret about clothes going missing, it doesn't matter. What matters is how they treat your parents/loved ones and my parents have been treated with the utmost respect and amazing care.
The staff have taught me much and I thank you from the bottom of my heart each and every one of you and for the support during my mum's 'good death', amen.

Reply from Alison Foreman, Head of Sales and Marketing at Callands Care Home

Thank you very much for taking the time and trouble to write a review and ratings. The team will appreciate your recognition of their care and support. We are sorry that your review was not replied to before now, as we also wanted to send our sincere condolences on the loss of your mother. Kind regards.

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Review of

Callands Care Home

from D R (Daughter of Resident) published on 8 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I visit, the atmosphere and the attitude of the staff is always really good. I can see my mum is very happy and well cared for.

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Review of

Callands Care Home

from Margaret U (Sister of Resident) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On first entering the home, the staff are very welcoming and greet you as a friend.
Everywhere is clean and tidy.
The staff are very pleasant, kind and caring.
Activities/games are posted on a board for the residents.
Always a calm, warm atmosphere.
I have no concerns regarding the care given
to my sister.
A big thank you to all the staff!

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Review of

Callands Care Home

from C S (Resident) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review of

Callands Care Home

from James K (Husband of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good. My wife moved to Callands in 2017 and has improved.

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Review of

Callands Care Home

from S C (Daughter of Resident) published on 11 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very supportive/professional. My mum has always been cared for and safe at Callands, every time I visit she is happy. I was shocked to see the CQC report in a local newspaper - with so many horrible comments - 99% of people couldn't do the job the staff do! She's always clean and the food's
lovely. As is the activity lady who does my mum's nails. The staff and management didn't deserve to be plastered on social media.

Reply from Clare Sheehan, Careline Advisor at Callands Care Home

Thank you for your review. We greatly appreciate your lovely comments on the care your mother receives at Callands. We value our staff team, who work hard to provide quality care, and we are disappointed with the inspection feedback. We will work in collaboration with all parties to ensure any areas requiring improvement are addressed. Our priority remains the wellbeing, happiness and safety of those we are privileged to care for.

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Review of

Callands Care Home

from S G (Wife of Resident) published on 6 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very satisfied with teh care my husband receives. He is always clean, his bedding is always clean, and he is regularly checked. The staff are always cheerful, friendly and polite.
He is happy staying in the privacy of his room, although the carers do try to persuade him to go to the lounge
or dining room. They work very hard.

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Review of

Callands Care Home

from A C (Daughter-in-law of Resident) published on 14 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is on Ullswater wing of this care home receiving end-of-life care. From the first day Mum came here, all the staff are amazing and exceptional at providing high-level care for our loved ones. All the staff are friendly and respectful and very helpful. You can see that the staff take pride in their
work and caring for their patients. We know Mum doesn't have long and we couldn't have wished for a better place. All the staff here are angels. A very big thank you to all the staff, you truly are all amazing.

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Review of

Callands Care Home

from Tracy P (Niece of Resident) published on 23 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Callands Care Home are all friendly and helpful and seem to be taking good care of my aunt. So far, we are pleased with the care being provided - thank you.

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Review of

Callands Care Home

from Linda C (Daughter of Resident) published on 26 January 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always willing to answer any questions.
They work extremely hard and cannot thank them enough for looking after my father, who has been in there since October.
The home is very clean and has a nice atmosphere.
I am glad this is the home he is in.

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Review of

Callands Care Home

from Mark G (Son of Resident) published on 29 November 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care my mum receives is fantastic, the staff go the extra mile and are always very friendly and helpful. They even let dogs in to visit residents as it's seen as good therapy. Wonderful place.

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Review of

Callands Care Home

from R B (Wife of Resident) published on 25 November 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband entered the care home at end of May 2021. Since that date, he has been lovingly cared for and nursed. He stated that they look after him very well - also he enjoys the food, his room is spacious, modern and comfortable. The whole building is very attractive in the enclosed gardens. Also well
maintained, inside and out. I am very pleased I chose this care home for my husband.

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Awards / Recognitions (2)

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