Care Homes Owned by Dovehaven in Cheshire

My nan has been at the care home for around 4 years, in this time we have been through alot with her, including a broken neck(she is a very lucjy lady), after that she mostly stayed in her room and didnt come out much, since kyle has joined the team, she is like a new woman, she always going down to the comunal areas and soend alot less time in her room, we have noticed a massive change in her mood she is much happier and feels more at home.

My father did not want to live in a care home. It took him a while to settle down. With the kindness and patience from the staff on Coniston, my dad settled really well on here and he couldn't be happier. My dad describes Coniston as a 5* hotel. He loves the food and that there is anyways a cup of tea and biscuits at anytime of the day, carers (all of them), he appreciates the love and the kindness given as do I. He loves that he has been supported in making his room really his home with his belonging. He loves the environment and the surrounding countryside and there is nature on the door step. Staff encourage my dad to pursue his interest and discover new ones. Coniston staff are always encouraging the residents to live their best lives and as a family member I feel that I am welcome and that I have made myself at home.

What an enjoyable experience. I've been treated with dignity at all times. I'd recommend it to anyone like me!

My mum has been in the care home for over 12 months. She has settled well and is safe and well looked after. The staff work hard and care. There are niggles which could be improved - we have fed this back but improvements don't seem to happen, if this could happen it would make a massive difference.

My brother has lived at Callands Care home for the past two years. He received a serious brain injury 20 years ago and has been all round the country in various homes / institutions and I have followed him. This was the first care home funnily enough he was in after his injury. ...and now thank goodness he is back. I visit regularly and love the staff and the relaxed atmosphere and always feel very welcomed. The main thing is I come away from my visits knowing my younger brother is in safe hands and in a caring safe environment, with members of staff on Conniston that go the extra mile and my brother is the happiest he has been in many years . I can not thank them enough for the care he has and how it's changed my life too knowing he is being looked after . Thank you all from carers to cleaners .

Staff amazing and never stop, receptionist needed sat and Sunday, visitors wait ages for attention so many doors hv security and not fair to expect staff caring for patients to be messing about with all doors to reach front door to eventually let visitor in. Less staff as it is at the weekend and they should not be leaving residents to answer doors. Can't praise the staff enough in their care for the residents which is definitely not easy on grasmere floor.

To Whom It May Concern,

I am writing to raise serious concerns regarding the care and treatment of my mother-in-law, [Her Full Name], who was admitted to Callands Care Home in late May 2025 following a hospital stay due to a broken right leg sustained in a fall. She was placed at Callands for assessment and support, with clear knowledge that she was a high fall risk.

Upon visiting regularly with my wife, we observed a series of unacceptable practices and apparent neglect that we feel compelled to report:

Despite her known fall risk, she was placed in a far room (referred to us as "the furthest room") where there was little to no staff presence. As a result, she suffered multiple falls while under the care home's supervision. The repeated bruising on her body was visible and disturbing, yet we found no evidence that these incidents were being recorded or responded to appropriately.

CQC should pay a visit ASAP

Suggestion - for those visiting frequently, and long term, have identity cards, similar to hospitals.

The care Mum has received in the last 3 years has been excellent on Coniston/Windemere. All team members have been amazing and I myself have built up a good report. Nothing has been too much trouble. Out of all the homes I reviewed, this was the best one and really pleased I chose it. When Mum has been ill I was quickly notified and the care also shown to myself has really touched me. Thank you! Highly recommend. I will miss you all.

The new manager is making a great impression and positive changes to the home. If I could give a higher rating I would.

My dad has been in the home since September 2023. He is slowly but steadily declining which makes his care increasingly more complex. I am delighted with the level of care my dad receives. The staff are consistently jovial and very positive towards my father. Their professionalism is amazing. We cannot thank them enough for the difficult work they do, day in and day out.

The staff were absolutely amazing and built a strong bond with Mum. It was a fun and positive atmosphere but still maintained professionalism at all times. At the end of Mum's life the staff were there for both her and us and for that we are eternally grateful. We couldn't ask for a better team of people to look after our precious mum.

At the end of Mum's life again the staff were there to offer support and care, not only for my mum, but also to us as a family. I cannot thank them enough for this.

Mother has been at Callands, on the Coniston unit for approximately 2 1/2 years. Initially, we were very pleased with the placement and the fact she was now receiving the care which her previous care home could not provide. When visiting, the staff are polite, respectful and friendly, but they are clearly run off their feet. There are just not enough of them, and the people who suffer are those they are caring for, as with any care home, no matter what the fees. There are items that will go missing like clothing and toiletries so one needs to keep an eye on these items. Anything more serious I would advise that you speak with management whom we found very approachable, and recently dealt with a few issues of ours quickly, and to our satisfaction. Since the recent CQC grading for Callands as a whole, I have seen a concerted effort by the organisation to improve things. In conclusion, a canopy over the front entrance would be welcome to protect visitors from the elements whilst waiting to gain entry and making contact with the relevant unit via the intercom.

The staff have taught me much and I thank you from the bottom of my heart each and every one of you and for the support during my mum's 'good death', amen.

Every time I visit, the atmosphere and the attitude of the staff is always really good. I can see my mum is very happy and well cared for.

A big thank you to all the staff!

Excellent.

All very good. My wife moved to Callands in 2017 and has improved.

The staff are very supportive/professional. My mum has always been cared for and safe at Callands, every time I visit she is happy. I was shocked to see the CQC report in a local newspaper - with so many horrible comments - 99% of people couldn't do the job the staff do! She's always clean and the food's lovely. As is the activity lady who does my mum's nails. The staff and management didn't deserve to be plastered on social media.