Care Homes Owned by Dovehaven in Lancashire

Mum has lived at Marsh House now for several years during which time both her physical and mental health have taken a sharp turn for the worse. Throughout this time, we have found the carers, and indeed all the staff, to be of the first order: heroes every one of them. Given Mum's age and condition - 102 nearly! - we couldn't wish for a more caring environment.

My mum (now 92 years) has been resident since Jan 2024 we visit nearly daily with my father, each visit is a pleasure even though mum continues to age abit more. The staff are excellent and provide high quality care round the clock. We always receive the kindest attention from Steph, Jane and all the staff nothing is too much trouble. Mum has never complained about any aspect of her care and regularly compliments the staff on their attentivenness. With 30 or so residents it has a more intimate and homely feeling adding to the quality of the care in our opinion.

Staff are always approachable to deal with any concerns we may have. They are also patient and caring to my mother in law who has dementia and can often have outbursts of aggression but her care and wellbeing is always their priority

Marsh House and all its staff are truly amazing. I love coming to visit my nan, they do so much enrichment activities for them I really enjoy seeing all the residents having so much fun especially with the music sessions. Staff are so caring and attentive. As a family we are so grateful. P.s the social media page is an amazing way for us to see everything going on! Thankyou xxx

I was surprised how quickly my aunty settle in. She enjoyed helping around the home. Which I was happy with due to her needing to move about more because if she doesn't it causes her ankle and feet to swell. Everyday she opened all the curtains in the morning and closed them at night.

Wonderful Marsh House - yes its a lovely home with great facilities - but its the staff which make it out as exceptional. You feel the welcome and warmth from the moment you enter. A fabulous home for our Mum!

My Mum, 92, has been a permanent resident in Marsh House since last year . She feels happy, safe and content with the way she is looked after by all of the staff. She enjoys the food which is plentiful, sleeps well in her private room with ensuite toilet and sink and enjoys the company of the other residents. Marsh House is a relatively small care home situated in a rural setting, where quality entertainment is provided on a regular basis along with hairdressing, nail technician, chiropody etc for those residents who wish to take advantage of these services. The senior team, Steph and Jayne and all of the lovely staff members do excellent work and engage with the residents and their families. They are very approachable and take the time to get to know the residents and us. Marsh House is a happy home, very clean and tidy, secure and it is always a pleasure to visit and chat with everyone.

P.s can you get a new doorbell pls?

These are difficult times for family members but together with the management team, I feel confident that the care required is being provided.

My Mum is cared for in bed, she is cared for by all the staff and all staff are Wonderful with her, All my Mums family are very pleased with the Care and love she recives from everyone. Our Mum has been at Paradise House for 10 happy years, We have had no complaints in all that time and she has been very happy living here.

My great uncle has been resident here for the last 18 months. The staff cared for him and advocated for him and us to get the right treatment, which has made a huge difference. My uncles needs are met, he is clean and tidy whenever we call unannounced. He is treated well and with dignity & respect. As are we whenever we visit. He gets taken out and still has some quality of life. We are always informed of updates on his health and any issues. Of course there are some small issues that reflect the nature of the illness he is suffering from. He is almost always in clothes we have never seen before but they fit and are clean which is most important. I would recommend this care home for the staff, level of care and compassion and communication with family.

Such a clean environment and all the residents are happy. Mum loves the food and is eating more now than she was before she came to Marsh House. Nothing is too much for them to help you.

The nursing home is absolutely brilliant the staff are very helpfull and love after you nothing is to much trouble it is lovely and clean the food is excellent there is a nice garden to sit in also you can walk around the park it is lovely my mum was in there for 4 years till she died on the 4/8/2026

Organization has improved and dad has been involved in some entertainment. Residents needs seem to be better catered for since new manager.

Last month my sister and I spoke to the assistant manager and a Senior Staff Member. We showed them photos of how dirty things were during our visit and of our fathers legs which were very dry. Today I visited and had to show the same Senior the dirty cup my father was given a drink in. Her answer was sorry I have been 'upstairs'. I then with her, watched the cook using her ungloved hands to place food onto plates. The care is disgusting, the home is filthy

I find the staff very helpful & friendly. They know my mum very well. Mum is happy here & likes living here. I have peace of mind knowing that she is cared for very well.

Amazing staff, Excellent

My mother moved into Paradise House 7 months ago and very quickly settled in and made to feel at home. She's happy, very well cared for and safe, she really enjoys the gentle banter & humour. I can't thank the manager and all the staff enough for the care and love they show my mum.

My family member was only with you a short time, but the staff went above and beyond. They are a credit to you. I couldnt fault them nothing was too much trouble, They looked after my mother amazingly and treated her with dignity in her final days. I would recommend the facility to anyone that asked. I wish all care facilities were like this. Thankyou again to all the staff.

Mum had a lovely room, bright & airy, & very clean. I would highly recommend Hope House for any care needs