Ulnes Walton Lane, Ulnes Walton, Leyland PR26 8LT
Group: Dovehaven Care Group
Person in charge: Melissa Mann (Care Manager)
Local Authority / Social Services: Lancashire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 33 Service Users
Registered Care Categories*: Dementia • Old Age
Single Rooms: 23
Shared Rooms: 5
Rooms with ensuite WC: 5
Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Marsh House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Marsh House has a Review Score of 8.2 (8.152)
The Review Score of 8.2 (maximum of 10) for Marsh House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Marsh House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Marsh House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.152 Points relating to the number of positive Reviews for Marsh House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.6 Target = 0.152
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Rosie C (Daughter of Resident) on Wednesday 20 December 2017. Relates to November 2017.
To the wonderful staff of Marsh House care home, I cannot begin to thank you and show my appreciation for the incredible care and attention you gave to my mum, while she was with you until she sadly passed away on the 20/11/17.
Everyone from the management, nurses, care assistants, laundry ladies, cleaning ladies, cooks and handyman all went above and beyond to ensure my mum was given everything she needed. She was allowed to make her own choices and keep a certain level of independence.
Thank you for your kind words, cards, condolences and words of support and comfort given to me and my family. I really do thank you all from the bottom of my heart. Kind regards.
How likely would you be to recommend Marsh House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Marc Evans, Regional Manager at Marsh House responded to this review on 20 Dec 2017:
Thank you for your kind words in relation to the service and support that you experienced at Marsh House. It will be my pleasure to convey your experience to all staff at the home.
There are currently no Care Home Idol entrants who have performed at Marsh House