Marsh House

Our first experience of Marsh House Care Home was amazing, bright, clean and friendly. On moving Mum in, it just got better. The staff are great, happy to help and always friendly. The care Mume gets is great and I ultimately trust Marsh House and the team to look after Mum with care and dignity.

We are very pleased and relieved that Mum has settled into residential care at Marsh House. Marsh House is a nice, compact and safe care home with friendly and caring staff. Managers are very helpful, caring and responsive and there is great teamwork from all of the staff. Housekeepers are excellent, going the extra mile and are very caring. Agency staff are caring and are enabling staffing levels are maintained, more permanent staff would provide greater continuity for care plan delivery. Real appetite for activities and enthusiasm, but more resources required on activities and therapeutic input. A nice building, but in need of decoration and refurbishment in certain areas. A good loving service, thank you for looking after Mum.

It is a safe and caring home.

My mum went into Marsh House early December 2021. The care she received was second to none. I could not have wished for a nicer or more caring home. All the staff were amazing and I can't praise them enough.

We as a family cannot thank the staff enough. Mum's physical and mental health have deteriorated over the last few months, staff have responded to Mum's needs and have dealt with Mum and the family in a professional and caring manner. Staff are always polite, friendly and welcoming and listen and respond to any issues raised. Communication from management is excellent.

When Mum was first admitted to Marsh House I was unsure of her going in a care home due to the many awful things in a care homes. However, myself and the whole family have been very impressed with all of the staff, who have been fantastic with Mum, very caring towards her. Also, Mum says the food is very good. I would not hesitate to recommend March House. Thanks everyone!

My father currently resides here, and the majority of the time, he is happy. However, there have been some issues with staff, and in particular, a lot of agency staff having been brought in, which on some occasions, have been untrained in the job and also quite rude. There have also been some issues in getting certain medical supplies into the home on time as well, which has been frustrating. However, the main permanent staff are all really nice and helpful. The food supplied is also very good, and the home itself is both clean and comfortable.

Thank you all!

My grandma and us as a family were made to feel welcome and at home at March House the minute we came through the door. Gran has settled well and I think that's due to the excellent care and support from the staff. They all seem patient, caring, kind and fun. It's great to see Gran joining in with activities and making friends. The home feels like 'home' and has a relaxed atmosphere. The staff interact with residents and their family members both in a friendly manner and professionally.

A friendly caring atmosphere where nothing is too much trouble for the staff. Resident's physical and emotional needs are well met and family members are always included and well informed.

A lovely visit. Thanks to the staff, Mum commented today about how peaceful and nice it is here.

Unfortunately, the home seems to be staffed with a lot of agency staff and quite an unfriendly deputy manager.

My mum has lived at Marsh House for the past four years and after regular visits, I knew I'd picked the best nursing home. Then came COVID and the past year of separation, weekly video calls and visiting in the pod has been stressful for everyone. Although I've seen photos of her taking part in the many activities at the home and speaking to her on the phone, it's still been stressful without the physical contact and hugs have been sorely missed. Today, 9th March, I was able to visit in her room and able after a year to hold her hands. What a joyous 'reunion' only made possible by the extra hard work by the nursing staff. I'd like to thank all Marsh House staff for keeping a spotless home, caring for personal hygiene, giving Mum the choice of what she eats, providing activities and keeping her spirits up. Without all the outstanding care she's been given the last 12 months would have been intolerable. To quote Mum this morning 'if I can't live at home I'm in the best place I can be' says it all.

Although COVID stopped us from being able to visit mum and take her out, we appreciate the efforts made to maintain family contact. We are confident that the home is doing all they can to enrich the lives of their residents, keep them safe and treat them with dignity and care.

Just would like to say a big thank you to the manager and all the staff at the care home. They are working tirelessly under very difficult circumstances. The care that they provide is second to none. Nothing is too much trouble. Being unable to visit mum, when I phone, they are always very cheerful and pleasant. Ideally, nobody likes a family member in any home, but knowing that Mum (and the other residents) are very well looked after and cared for puts us, as a family, at ease. Keep up the excellent work. Thank you to you all.

Well, my mum has been in Marsh House for around 11 months. The manager and other staff members go out of their way to help my mum, showing her the best of care and lots of love and affection. During these awful times, my mum has been treated with the best care and has been really protected. We call every day and are always welcomed with happy positive staff. We could not have found a more caring home for my mum. All I can finish with is "BRILLIANT".

Marsh House is a lovely, happy care home. The residents are very well cared for. The place is bright and cheerful, as are the staff who work there. Communication with families is good. Despite the recent struggles with Covid-19 and residents isolating, the staff are still managing to keep cheerful and look after them well. I have every confidence in their abilities to provide a safe, comfortable and happy environment.

My mother and father-in-law are both residents at Marsh House. The care they receive goes above and beyond. They have done remarkably well over the year, despite lockdown and I couldn't mark them down at all. Unfortunately, they have recently had their first cases of Covid, but, yet again they have surpassed expectations. The staff have been very helpful and kept us up to date with all developments. I would recommend Marsh House to anybody in the unfortunate position of having to find a care home for their loved ones.

The manager and staff treat residents with dignity and respect at all times. During the ongoing Covid-19 pandemic, they are approachable and always have the residents best interests at heart. The communication from the home is good and I know that I am always kept up to date with anything that will affect my Mum. Care home staff have always been undervalued within the Social Care sector but they have come to the fore during this unprecedented time and their skills must be valued and recognised way beyond the current situation. A huge thank you to all Marsh House staff for the support you give to Mum.

Mum has resided in Marsh House for just over two and a half years and is very happy there. As a family, we are very grateful for the exceptional care and support Mum has been given. The care and support is above and beyond the expectation we had of any care home, as the staff are very compassionate and considerate to Mum's individual needs. I feel confident that Mum is being treated with respect, empathy and understanding from all the staff at Marsh House and trust the staff with her care. During the problem times with the Covid-19, all staff have had to contend with difficult situations, but I personally feel they have been exceptional in looking after the residents' needs and that of the relatives. The staff have been only too pleased to take a phone call from us enquiring after our loved ones. This has been a lifeline during these awful times when visits aren't allowed. I would like to say a huge thank you to all the staff at Marsh House and wish them well in the future.