Marsh House

Ulnes Walton Lane, Ulnes Walton, Leyland PR26 8LT
Review Us
9.7 81 Reviews
  • Marsh House, Leyland
The charming Marsh House, a converted farmhouse, offers its residents great views, beautifully decorated rooms and spacious facilities to socialise in.

The care provided by the highly-qualified and compassionate staff is personalised to ensure each resident is treated as an individual. Meals provided follow the same ethos and the home's chef regularly speaks to residents to fulfil their needs and preferences.

Marsh House accommodates up to 33 residents. They offer residential care plus support to those who are finding that their memory is becoming more of an issue in their daily lives. Most rooms feature French doors that open onto the grounds and residents have lots of space around the home, including a conservatory, to socialise and relax.

Please view the Dovehaven Facebook page for further insight into life at the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Top ups may be payable in addition dependent on room choice in the home.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sandra Carr (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (5)

Parking

  • Large private visitors car park to the front of the home

Marsh House Reviews (81)

9.7

Marsh House has a Review Score of 9.7 (9.745) out of 10, based on 23 reviews in the last 2 years.
Over all time Marsh House has 81 reviews.

Overall Experience
  • 68
  • 10
  • 2
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Date Published
  • 81
  • 4
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Reviewer Connection to Marsh House
  • 28
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  • 1
  • 1
  • 1
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Total of 81, showing 41-60
Review from Carol H (Daughter of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A friendly caring atmosphere where nothing is too much trouble for the staff. Resident's physical and emotional needs are well met and family members are always included and well informed.
Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you very much for the positive feedback for Marsh House, they are very much appreciated by the manager and her team. Kind regards.

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Review from S H (Son of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely visit. Thanks to the staff, Mum commented today about how peaceful and nice it is here.
Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you very much for your review, the team will be so pleased with your comments.
Kind regards.

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Review from Helen B (Wife of Resident) published on 27 October 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
My husband was a resident from August 2021 to October 2021 after a stay in hospital. Initially, I was fairly happy with his care and environment. Sadly these last few weeks I have noticed a huge deterioration in the care and cleanliness of the home. His bed had been broken for weeks meaning he has been
lying flat for hours on end. I was promised this would be mended but it wasn’t. He was told he would be referred to OT and physio but that hasn’t happened. I regularly visited to find full urine bottles on the floor and soiled marks on his bedding. The room was constantly full of flies. I decided to move him and when I went to collect him yesterday. I was disgusted at the state of his room. Spilled urine bottles all over floor, soiled clothes on the floor, rubbish scattered all around and not surprisingly the room was full of flies.
Unfortunately, the home seems to be staffed with a lot of agency staff and quite an unfriendly deputy manager.
Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

How sad we were to receive your review. Unfortunately, as discussed previously with yourself and the social worker at various times during your husbands stay, the issues you highlight are part of the behavioural aspects of your husband's dementia. They were heightened on the day of his discharge from Marsh House as he refused any staff to go into him and deliver any care or clean. The ‘rubbish’ and urine on the floor are of course part of the wider challenge of his particular care needs.
I wish to reassure you that the Home Manager has confirmed that the OT referral was completed via the GP at the time and the social worker has since followed this up, but there a waiting list of 6-8 weeks. Kind regards.

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Review from Jenny M (Daughter of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived at Marsh House for the past four years and after regular visits, I knew I'd picked the best nursing home. Then came COVID and the past year of separation, weekly video calls and visiting in the pod has been stressful for everyone. Although I've seen photos of her taking part in the
many activities at the home and speaking to her on the phone, it's still been stressful without the physical contact and hugs have been sorely missed. Today, 9th March, I was able to visit in her room and able after a year to hold her hands. What a joyous 'reunion' only made possible by the extra hard work by the nursing staff. I'd like to thank all Marsh House staff for keeping a spotless home, caring for personal hygiene, giving Mum the choice of what she eats, providing activities and keeping her spirits up. Without all the outstanding care she's been given the last 12 months would have been intolerable. To quote Mum this morning 'if I can't live at home I'm in the best place I can be' says it all.
Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

What a wonderful review, 5*'s, thank you! The team work so hard to ensure that all of our residents receive the very best of care and attention. These last 12 months have been so hard for everyone and we certainly appreciate that our families have found being separated from their loved ones, very difficult. Hopefully, now, we can look forward to happier times and welcoming our families back, without limitations. We appreciate you taking the trouble to write a review for us, it is much appreciated. Kind regards.

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Review from Joy H (Daughter of Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We took the difficult decision to move my mum from independent living into care nearer to us in February, and in view of COVID, we are so glad we did. We chose Marsh House for its rural location, which we hoped would remind her of her previous home. The staff got to know her very quickly and settled
her in well, and physically she is now much healthier and more mobile than before.
The manager, deputy manager, activity manager and senior carers have all been very supportive in communicating with us, and it is obvious they understand mum’s needs and care about her.
Although COVID stopped us from being able to visit mum and take her out, we appreciate the efforts made to maintain family contact. We are confident that the home is doing all they can to enrich the lives of their residents, keep them safe and treat them with dignity and care.
Reply from Lynnette Watkinson, Home Manager at Marsh House

Thank you very much for submitting a review which explains your own experience of moving your mum to care during these difficult times. The staff work so hard to ensure that new residents feel the effects of their professional support, knowing that your mum is healthier and more mobile now, is a testament to their efforts. Communication is key with families now, more than ever and we do all we can to ensure that this is maintained. Kind regards.

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Review from Liz M (Daughter of Resident) published on 5 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just would like to say a big thank you to the manager and all the staff at the care home. They are working tirelessly under very difficult circumstances. The care that they provide is second to none. Nothing is too much trouble. Being unable to visit mum, when I phone, they are always very cheerful
and pleasant. Ideally, nobody likes a family member in any home, but knowing that Mum (and the other residents) are very well looked after and cared for puts us, as a family, at ease. Keep up the excellent work. Thank you to you all.
Reply from Lynnette Watkinson, Home Manager at Marsh House

Many thanks for such a positive review of our home, we do appreciate your feedback. You are right, the teamwork so hard to ensure that all residents are safe and well cared for. Recognition from family members really goes a long way to show that what the team do and the attitude they take while caring really matters. For you to say that the care which is delivered is 'second to none' says it all. Thank you. Kind regards.

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Review from Linda W (Daughter of Resident) published on 5 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, my mum has been in Marsh House for around 11 months. The manager and other staff members go out of their way to help my mum, showing her the best of care and lots of love and affection. During these awful times, my mum has been treated with the best care and has been really protected. We call
every day and are always welcomed with happy positive staff. We could not have found a more caring home for my mum. All I can finish with is "BRILLIANT".
Reply from Lynnette Watkinson, Home Manager at Marsh House

Well what a 'BRILLIANT' review for our home. Thank you from us all for your kind words and appreciation. Kind regards.

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Review from Deborah M (Daughter of Resident) published on 5 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Marsh House is a lovely, happy care home. The residents are very well cared for. The place is bright and cheerful, as are the staff who work there. Communication with families is good. Despite the recent struggles with Covid-19 and residents isolating, the staff are still managing to keep cheerful and
look after them well. I have every confidence in their abilities to provide a safe, comfortable and happy environment.
Reply from Lynnette Watkinson, Home Manager at Marsh House

Thank you very much for taking the time and trouble to review our home. Your review will do much to reassure others who are searching for care for a loved one. It will also give a real 'boost ' to the team who work so hard to ensure that residents are happy, safe and well cared for. Kind regards.

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Review from Neil M (Son of Resident) published on 5 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and father-in-law are both residents at Marsh House. The care they receive goes above and beyond. They have done remarkably well over the year, despite lockdown and I couldn't mark them down at all. Unfortunately, they have recently had their first cases of Covid, but, yet again they have
surpassed expectations. The staff have been very helpful and kept us up to date with all developments. I would recommend Marsh House to anybody in the unfortunate position of having to find a care home for their loved ones.
Reply from Lynnette Watkinson, Home Manager at Marsh House

Thank you for your review. To know that the home has 'surpassed expectations' is so pleasing to hear. The team do all they can to ensure that they continue to deliver a 'first-class' service to all residents, even in these testing times. We very much appreciate your comments. Kind regards.

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Review from Cheryl L (Daughter of Resident) published on 5 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and staff treat residents with dignity and respect at all times. During the ongoing Covid-19 pandemic, they are approachable and always have the residents best interests at heart. The communication from the home is good and I know that I am always kept up to date with anything that will
affect my Mum. Care home staff have always been undervalued within the Social Care sector but they have come to the fore during this unprecedented time and their skills must be valued and recognised way beyond the current situation. A huge thank you to all Marsh House staff for the support you give to Mum.
Reply from Lynnette Watkinson, Home Manager at Marsh House

We wholeheartedly agree with your sentiments about those who work within the social care sector. Your thanks are gratefully received and the team will continue to work ensuring residents are treated with respect and dignity, pandemic or no pandemic. Thank you for your review. Kind regards.

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Review from Pat C (Daughter of Resident) published on 5 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has resided in Marsh House for just over two and a half years and is very happy there. As a family, we are very grateful for the exceptional care and support Mum has been given. The care and support is above and beyond the expectation we had of any care home, as the staff are very compassionate
and considerate to Mum's individual needs. I feel confident that Mum is being treated with respect, empathy and understanding from all the staff at Marsh House and trust the staff with her care. During the problem times with the Covid-19, all staff have had to contend with difficult situations, but I personally feel they have been exceptional in looking after the residents' needs and that of the relatives. The staff have been only too pleased to take a phone call from us enquiring after our loved ones. This has been a lifeline during these awful times when visits aren't allowed. I would like to say a huge thank you to all the staff at Marsh House and wish them well in the future.
Reply from Lynnette Watkinson, Home Manager at Marsh House

Thank you for your 5* review and your words of support and thanks. Everyone at the home works so hard to keep residents safe and deliver the very best of care and attention. They will be over the moon with your review. Kind regards.

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Review from Glenis T (Daughter of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a truly incredible care home. The concern and support they give my little mother is above and beyond.
The one important thing is that you can trust every single staff member to give residents total care and support. Every staff member is kind and a happy, bright atmosphere constantly maintained,
in which the residents thrive. I honestly believe that the pleasant atmosphere is genuine.
The staff know my mother well and are thus able to make her life pleasant and as good as it can be.
I am able to visit my family in other parts of the country safe in the knowledge that my mother’s world is happily turning.
Reply from Lynette Watkinson, Home Manager at Marsh House

Thank you for your glowing review; we really appreciate your kind words. I and the team at Marsh House cherish our residents and strive to make our home a happy environment.

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Review from John M (Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident for 2 years and have found Marsh House to be excellent. Good chefs provide quality cooked food. A good games organiser sees that residents are kept entertained. Good central heating keeps the building comfortably warm. Well kept, mature gardens to sit out in.
Reply from Lynette Watkinson, Home Manager at Marsh House

Thank you for your glowing review, we really appreciate your kind words. Myself and the team at Marsh House cherish our residents and strive to make our home a happy environment.

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Review from Denise C (Daughter of Resident) published on 22 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff at Marsh House for they are amazing for the care they have given my mother. The manager and her staff are the most amazing caring people, and can’t thank them enough for the care they have given my mum, you get 5 from me and my family, thank you.
Reply from Lynette Watkinson, Home Manager at Marsh House

Thank you for your glowing review, we really appreciate your kind words. Myself and the team at Marsh House cherish our residents and strive to make our home a happy environment.

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Review from Susan P (Daughter of Resident) published on 22 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a protracted bout of illness Mum, aged 95, finally acknowledged that she could no longer continue independently in her own home. Difficult as that decision was we anticipated finding a suitable Care Home to be more challenging. That was until we heard about Marsh House in Ulnes Walton Lane.
From the very first telephone enquiry, the staff made us feel comfortable and as soon as we stepped inside the front door to look around there was a welcome sense of being "at home". While the transition itself was not without slight hiccups and the current Coronavirus pandemic restrictions mean that contact with the Home is limited, the staff continue to inspire and fill us with confidence that Mum is in the best hands possible at this time.
Reply from Lynette Watkinson, Home Manager at Marsh House

Thank you for your glowing review, we really appreciate your kind words. Myself and the team at Marsh House cherish our residents and strive to make our home a happy environment.

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Review from W L (Resident) published on 10 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind and the food is very good. I love living here.
Reply from Lynette Watkinson, Home Manager at Marsh House

Thank you for your glowing review, we really appreciate your kind words. Myself and the team at Marsh House cherish our residents and strive to make our home a happy environment.

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Review from M D (Resident) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy the activities. The food is very good. Thank you to all the staff.
Reply from Lynette Watkinson, Home Manager at Marsh House

Thank you for your glowing review, we really appreciate your kind words. Myself and the team at Marsh House cherish our residents and strive to make our home a happy environment.

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Review from Christine W (Daughter of Resident) published on 17 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would like to say a huge thank you to all the staff at Marsh House they really are amazing. Residents are always treated with care, understanding and respect. My mum is very happy there and always says we couldn't have found a better place for her. During covid19 and lockdown they have gone out of
their way to ensure Mum was looked after and all the residents, they always have a smile and good word. We have had video calls so Mum could see us and vice versa which obviously made it so much better for us all. Thank you so much to all of you it's an amazing home and you do a wonderful job.
Reply from Lynette Watkinson, Home Manager at Marsh House

Thank you for your glowing review, we really appreciate your kind words. Myself and the team at Marsh House cherish our residents and strive to make our home a happy environment.

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Review from Jacquelyn C (Friend of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found Marsh House to be a warm, compassionate place, the care was excellent and the staff went above and beyond to make sure we could see (via face time) our loved ones, and they were always happy to keep us informed as to her welfare when we phoned as due to COVID 19 we were unable to visit, but
the staff kept the residents fully entertained by arranging fun-filled days. We will have no hesitation in recommending Marsh House Residential Home it is 5 Star.
Reply from Lynette Watkinson, Home Manager at Marsh House

Thank you for taking the time to write such a wonderful review, myself and the team at Marsh House really appreciate your kind words.

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Review from Stuart R (Son of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers at Marsh House always go above and beyond what is expected in order to provide the highest possible level of care to my mother. All aspects of her care are handled in a consistently professional manner, and this has a marked effect on my mother after previous experiences at other establishments.
Reply from Lynette Watkinson, Home Manager at Marsh House

Thank you for taking the time to write such a wonderful review, myself and the team at Marsh House really appreciate your kind words.

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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Marsh House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Marsh House is calculated as follows: ( (207 Excellents x 5) + (59 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 271 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Marsh House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Sandra

Sandra Carr

Job Title: Home Manager Joined: 2025

Sandra is the Home Manager of Marsh House where we offer residential care in a wonderfully rural setting. She leads her team to offer the very best of residential care.

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