Marsh House

My father is a resident of Marsh House and is very happy with the care he receives. He is fully cognisant but struggles with his mobility. The staff are wonderful and care for him as if he was a member of the family. The carers have some banter with my father as they know he can take a joke - and he can dish out some teasing as well!

Marsh House is a gem of a place. The care and attention to detail is second to none. We are all treated like a member of a large happy family. Regular daily updates on a social media page keeps us up to date on what our loved ones have been getting up to. 100% care and effort from all members of staff what a joy.

Residents are encouraged to participate in regular activities. Food and drinks of a good standard, and if needed, outside of normal times. Nothing is too much trouble.

Care for my mum is excellent. Mum has dementia and can quickly become confused. This is never an issue, and every member of the team shows genuine care and love. She is always happy!

My nan lives at Marsh House and I was very impressed with the staff. I was greeted by the handyman who knew everything about my nan including when she had a nap and when she went for walks. The chef was then helping the handyman move some heavy furniture. This stood out as I could clearly see the strong and collaborative team at Marsh House. The staff clearly look after the residents at Marsh House and go above and beyond. I was very impressed by the birthday celebrations and cake that the team put together for my nan.

Amazing care for my nana. She is happy here as are the other residents whenever we visit. The staff go above and beyond to make sure she is well cared for physically and mentally.

Overall, the staff are dedicated and work very hard. They know their residents well and treat them with respect in a very busy and demanding environment.

Both of my parents became residents of Marsh House in January of 2024. We couldn't have wished for a more homely and caring environment. The staff go above and beyond to ensure the residents are comfortable and well cared for. The activities are varied and stimulating. The staff seemed to have got to know my parents very quickly and learnt their likes/dislikes. As soon as I walked into the home for a look around and met the staff, I immediately knew it was the place I wanted my parents to be. and we haven't been disappointed.

My mother-in-law loves living at Marsh House. The staff are great with the residents. There is a wide range of activities for the residents, which the staff do with them. There's never a dull moment at Marsh House. Highly recommended.

A massive thank you to all the staff at Marsh House for looking after Mum.

My wife has been here nearly a week. We are very satisfied with the care she is receiving. The staff are very helpful and nothing is too much trouble for them. We are extemely happy she is here.

My mum loves it at Marsh House and we can all see they are doing a great job looking after all the residents. There are always fun activities and they encourage participation. Friendly, down-to-earth staff too. Thank you.

Mum arrived in August 2023, following a lengthy stay in a step-down facility. Mum had deteriorated during this time in terms of her capacity, mobility, reduced independence, mood and general wellbeing. I knew as soon as I stepped through the doors of Marsh House that this was 'the one'. The staff at all levels are incredible: passionate, professional, caring, hardworking and skilled, even the maintenance guys know and engage with the residents, it's truly a delight to see the staff team operate together. Mum has bounced back and continues to blossom in all aspects of her health/well-being. I couldn't be more grateful to the staff who have encouraged her independence and movement. The team consistently go the extra mile, even supporting me with the transition, to make this the incredible home it is. We now spend our visits giggling with Mum and her stories of fun activities and staff interactions. All care homes are not the same. 5 stars Marsh House! I hope I can come here one day.

After being discharged from the hospital into a nursing home for assessment, I felt that wasn't where my wife would continue to improve. I was informed of this home, and after a walk around viewing, I felt that this was more suitable, so transferred here. Within days, my wife's general state of mind improved, and soon after, her health improved to where she began to blossom and enjoy life again; this is down to the attentive staff who all care about their work, ensuring the resident's well-being, care support is the priority,y yet a sense of fun is always present in all they do. In the short time she has been there, this feels right.

I have been disappointed over recent months with the standard of my husband's dress ie not wearing his own clothes or stained with food, also when I bring in items for a treat for him they are not always given. I would also prefer to see him showered on a regular basis.

Since my Dad moved to Marsh House he has been very well looked after, cared for in so many ways. I feel the staff go above and beyond to help and care for their residents and treat them as their own. I feel the home needs upgrading in areas, decorating etc. The Garden needs sheltered areas from the sun (permanently).

First came in November 2022. The home was chosen as close to family. I was made welcome from day one. Carers, seniors, manager and cleaning staff are all so friendly and look after all your needs. Visiting family and friends are welcome any time of the day, also pets/dogs are very welcome. You soon make friends within the home which is lovely and helps the days go by. Gardens are kept well and it's lovely to sit outside now summer is here.

I find all the staff to be patient and amazing with my Mum, living here has given my Mum a new lease of life. For us as a family, it is a home away from home. I now consider all the staff as an extension of our family. The love and the care my Mum gets is priceless. I can't say enough how happy we are because our Mum is treated with love, respect and looked after to the highest standard. I am so pleased that this is my Mum's home, feel blessed as a family.

Compared with previous care homes I have no problems with Marsh House. Indeed I cannot fault any section of the home. The staff in particular are caring beyond belief. The management are always prepared to listen to any reasonable request. The gardens are in tip-top condition within the vagaries of the weather. No one should have any worries about visiting or living in this excellent establishment.

I think the staff are very professional and friendly.