Care Home Owned by Belong Ltd in Staffordshire

than any other care home I've had experience of (and that is many). All the staff are exceptionally well trained but they create a family environment and are totally dedicated, caring and loving. Mum could not have been happier anywhere and was loved and cared for by all the staff, from managers and team leaders to other care professionals and domestic workers, all of whom contributed to creating a loving and caring environment. As a relative I was treated in a similar way, always welcome and part of the extended family. The end of life care given to mum was exceptional and could not have been better. I will never forget the care showed to mum and myself during her time there.

have given us incredible peace of mind. Thank you to everyone for the outstanding care you provide.

encountered there (from cafe to care staff and management), everyone has been lovely and caring. We've now moved my Mum into an assisted living apartment and I feel very confident to know that she's in a safe space where she can still be independent and social. I wish we'd known about Belong sooner.

seamless. Mum has now spent 6 months in Belong and she has settled in far better than we were hoping. The care staff on her household are fantastic ensuring mum receives the assistance required in an environment that is friendly and inclusive. Mum has started to refer to Belong as home, something we never expected given her initial reluctance to accept she needed to move into residential care. Mum is now looking much healthier than before she moved in and her mobility has improved thanks to the physio work put in by the Belong team. I cannot recommend Belong enough, absolutely first class support and most important they really do care!

patience, compassion, and attentiveness in everything they do.
The environment itself is just as special: warm, welcoming, and truly feels like a home. From the moment we arrive, we're never treated as outsiders. We're always welcomed with open arms, and it's clear we've been embraced as part of their extended family.
They are consistently responsive not just to Mum's needs, but to ours too - always there with a listening ear, or a reassuring word. Their kindness and professionalism are unmatched, and their commitment goes far above and beyond expectations.
We are endlessly grateful to each and every carer. They deserve all the thanks and credit in the world for what they do.

and day. Belong has a lovely, family feel to it, the staff are all extremely lovely and have made my uncle feel welcome. We initially booked him in for a four-week respite stay and he has settled in so well, both he and I felt that he was better off staying in there full-time. The way the houses are set up is ideal, there is familiarity for dementia sufferers and the staff are always the same, meaning both the residents and the staff get to know each other well which is extremely helpful. A big shout out to all the team in Friarswood House for making my uncle feel so welcome.
Instead of feeling like a care home, it feels like a home where care is given.

Dad's move into Belong. The household set-up with twelve residents seems to work really well and the staff are really caring. Dad has put on weight and is generally looking much healthier. We have been able to visit Dad whenever we want to, are always welcomed and can see how well Dad is being cared for. It's very difficult watching those you love managing deteriorating health conditions but is reassuring having confidence in the staff and set-up at Belong.
I would have no hesitation recommending Belong for continuing care for my dad or for anyone else.

went a long way to ease any concerns I had about Dad living in a care home. Meeting the care staff that will have day-to-day contact reinforced that this is the right place for Dad. After only a week Dad has settled down in his new surroundings, the care staff have been fantastic, as my dad is prone to collapsing they give him the one-to-one care he requires and encourage Dad to interact, seeing Dad looking well (considering his condition), happy & safe takes a lot of the strain from the family. I can log on to the relatives gateway, which is a bonus for me to have this sort of access. I would highly recommend Belong Newcastle to anyone looking for a first-class care/nursing home.

one had approx 12 residents, of mixed needs, centred around their own kitchen, dining and living area. My dad settled in well for the three weeks respite with us being able to drop in any time of day we wanted and always finding him well cared for and the staff friendly. Unfortunately at the end of his stay, he took a turn and became very unwell. After a 2 day hospital stay he was placed onto an end of life pathway. We asked that he come back to Belong who were very accommodating. His last days at Belong were brilliant. The compassion and care staff showed us and my dad were incredible. He died with his dignity, pain-free with family around him and staff that truly cared. Highly recommend.

anyone to live here.

team are marvellous, we are lucky to be living here.

of his stay here. The cleanliness is second to none and the food is 5 stars. We feel as a family, we were very lucky to have this care home on our doorstep.

and our mother has been included in many lovely events that she has been able to recall to us.
Belong provides a unique family atmosphere and now our mother is requesting to remain there because she says she has made many friends and that the staff are all so kind to her!
This is testament to the efficient management team and dedicated staff members.