Belong Ltd in Staffordshire | 1 Care Home

Review of
Belong Newcastle-under-Lyme
from M D (Son of Resident) published on 15 July 2025

Submitted via Website • Report

Overall Experience

My mum reached the point of being unable to cope at home despite our efforts as a family to provide support, she required 24 hour support. As soon as we visited Belong it felt right, the atmosphere is of a home not an institution. The team at Belong were amazing making the admission process swift and

seamless. Mum has now spent 6 months in Belong and she has settled in far better than we were hoping. The care staff on her household are fantastic ensuring mum receives the assistance required in an environment that is friendly and inclusive. Mum has started to refer to Belong as home, something we never expected given her initial reluctance to accept she needed to move into residential care. Mum is now looking much healthier than before she moved in and her mobility has improved thanks to the physio work put in by the Belong team. I cannot recommend Belong enough, absolutely first class support and most important they really do care!

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit such wonderful feedback. We are so delighted to hear this has been your experience and that your Mum is doing so well with us and feels that she is at home now. I will make sure your kind words are passed to the village teams.

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Review of
Belong Newcastle-under-Lyme
from Liz A (Daughter of Resident) published on 15 July 2025

Submitted via Website • Report

Overall Experience

Exceptional Care That Feels Like Family
My mum has been cared for in this beautiful home with a level of love and dedication that goes far beyond what we ever could have hoped for. The carers aren't just staff - they're a second family. Every single person seems to genuinely care for her, showing

patience, compassion, and attentiveness in everything they do.
The environment itself is just as special: warm, welcoming, and truly feels like a home. From the moment we arrive, we're never treated as outsiders. We're always welcomed with open arms, and it's clear we've been embraced as part of their extended family.
They are consistently responsive not just to Mum's needs, but to ours too - always there with a listening ear, or a reassuring word. Their kindness and professionalism are unmatched, and their commitment goes far above and beyond expectations.
We are endlessly grateful to each and every carer. They deserve all the thanks and credit in the world for what they do.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you so much for this lovely review! It is a privilege to have your Mum staying with us at Belong Newcastle-under-Lyme and the teams will be thrilled with this feedback. We are so happy to know that you all feel a part of our Belong family.

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Review of
Belong Newcastle-under-Lyme
from F W (Daughter of Resident) published on 11 July 2025

Submitted via Website • Report

Overall Experience

Staff are extremely friendly, kind and caring. No issue is too small to attend to. My Mum couldn't be better cared for and is very happy at Belong. She has made new friends, who she enjoys spending time and doing activities with.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you for such lovely feedback. We are overjoyed to hear your Mum is happy with us, well cared for and settled. I will make sure your review is passed on to the entire village team.

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Review of
Belong Newcastle-under-Lyme
from R L (Husband of Resident) published on 11 July 2025

Submitted via Website • Report

Overall Experience

I have found Belong (Newcastle under Lyme) to be an excellent provider of care.
The people with whom I have been involved appear knowledgeable and caring. I feel quite relaxed when leaving my wife in their care.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide this great feedback. It means a great deal to all the team at Belong Newcastle-under-Lyme and we are so pleased to hear you are happy with the care provided for your wife. It's a pleasure to have her with us, as a part of our Belong family.

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Review of
Belong Newcastle-under-Lyme
from John A (Nephew of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

We were undecided as to whether my uncle needed a full-time care placement or whether he was still able to stay at home with carers attending on a regular basis throughout the day. We visited a couple of homes prior to going to visit Belong and the difference between the facilities was as clear as night

and day. Belong has a lovely, family feel to it, the staff are all extremely lovely and have made my uncle feel welcome. We initially booked him in for a four-week respite stay and he has settled in so well, both he and I felt that he was better off staying in there full-time. The way the houses are set up is ideal, there is familiarity for dementia sufferers and the staff are always the same, meaning both the residents and the staff get to know each other well which is extremely helpful. A big shout out to all the team in Friarswood House for making my uncle feel so welcome.
Instead of feeling like a care home, it feels like a home where care is given.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you for such lovely feedback. We are overjoyed to hear your uncle is happy with us and we are thrilled to have him join our Belong family. I will make sure your review is passed on to the entire Friarswood House team.

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Review of
Belong Newcastle-under-Lyme
from Sue T (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My dad, who has dementia and is currently bedridden, is staying in Belong for an initial period two-month respite care. We'd reached a crisis point at home as we were unable to meet Dad's needs in between carer visits. The manager and the staff at Belong couldn't have been more helpful in supporting

Dad's move into Belong. The household set-up with twelve residents seems to work really well and the staff are really caring. Dad has put on weight and is generally looking much healthier. We have been able to visit Dad whenever we want to, are always welcomed and can see how well Dad is being cared for. It's very difficult watching those you love managing deteriorating health conditions but is reassuring having confidence in the staff and set-up at Belong.
I would have no hesitation recommending Belong for continuing care for my dad or for anyone else.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your dad's well-being is improving at Belong Newcastle-under-Lyme and you are reassured that the dedication of our village teams is making a difference.

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Review of
Belong Newcastle-under-Lyme
from John S (Son of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

At the age of 93, our dad was unable to live unassisted at home and now requires 24-hour care, lots of complex problems, lung cancer, dementia, eyesight etc. From the start of his journey, the Belong staff in Newcastle have been unbelievable, my initial consultation with their front-of-house manager

went a long way to ease any concerns I had about Dad living in a care home. Meeting the care staff that will have day-to-day contact reinforced that this is the right place for Dad. After only a week Dad has settled down in his new surroundings, the care staff have been fantastic, as my dad is prone to collapsing they give him the one-to-one care he requires and encourage Dad to interact, seeing Dad looking well (considering his condition), happy & safe takes a lot of the strain from the family. I can log on to the relatives gateway, which is a bonus for me to have this sort of access. I would highly recommend Belong Newcastle to anyone looking for a first-class care/nursing home.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Newcastle-under-Lyme; we are so delighted to hear this has been your experience and that your dad is receiving the vital care and attention that he needs. I will make sure your kind words are passed to the village team.

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Review of
Belong Newcastle-under-Lyme
from M N (Son of Resident) published on 22 July 2024

Submitted via Website • Report

Overall Experience

My dad had been suffering from worsening dementia and in June 2024 we needed to sort out some respite for him whilst his carer went away. We settled on Belong in Newcastle. It was only a short travelling time from us, had been very friendly when we visited and ran a system of 'households' whereby each

one had approx 12 residents, of mixed needs, centred around their own kitchen, dining and living area. My dad settled in well for the three weeks respite with us being able to drop in any time of day we wanted and always finding him well cared for and the staff friendly. Unfortunately at the end of his stay, he took a turn and became very unwell. After a 2 day hospital stay he was placed onto an end of life pathway. We asked that he come back to Belong who were very accommodating. His last days at Belong were brilliant. The compassion and care staff showed us and my dad were incredible. He died with his dignity, pain-free with family around him and staff that truly cared. Highly recommend.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your dad and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review of
Belong Newcastle-under-Lyme
from Lucy H (Resident) published on 12 July 2024

Submitted via Postal Card • Report

Overall Experience

The best move I ever made. Food good, bistro good, also service.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide such kind feedback. It means a great deal to the team here and we are so pleased to hear you are so happy at Belong Newcastle-under-Lyme.

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Review of
Belong Newcastle-under-Lyme
from John S (Husband of Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience

I cannot speak too highly of the premises or the experienced, knowledgeable, patient and very helpful staff (all of them).

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this feedback. We aim to maintain high standards at Belong Newcastle-under-Lyme; we are so delighted to hear this has been your experience.

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Review of
Belong Newcastle-under-Lyme
from Deborah L (Daughter of Resident) published on 5 July 2024

Submitted via Postal Card • Report

Overall Experience

My mum and dad live here, they love it, it's a brilliant place. I wish they had come to live here sooner. It's peace of mind for us knowing they are safe and well looked after here. They've made loads of friends and the bistro staff are so nice and treat my mum and dad like family. I would highly recommend

anyone to live here.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you for your lovely review. We are delighted that your parents are so happy and welcomed into our Belong Newcastle-under-Lyme family. I will share your kind feedback with the entire village team.

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Review of
Belong Newcastle-under-Lyme
from Patrick C (Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience

I live in the apartments with my wife. I feel very well supported by the staff. The member of staff on reception helped when my wife was taken poorly last month and sat with us while we waited for an ambulance. Bistro staff are fab. The experience and heritage gallery coordinator and the activities

team are marvellous, we are lucky to be living here.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you so much for your positive feedback on the support provided at Belong Newcastle-under-Lyme. We are delighted to hear you are so happy living here and that you are enjoying all the facilities and activities.

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Review of
Belong Newcastle-under-Lyme
from S H (Wife of Resident) published on 18 June 2024

Submitted via Postal Card • Report

Overall Experience

The staff are excellent and the care they give my husband and the other residents in Pooldam is first-class. I am so grateful for all they do.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you for your positive feedback on the support provided at Belong Newcastle-under-Lyme. We do our best to understand every customer and it is a pleasure to have your husband living with us. The Pooldam team will be delighted to hear this.

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Review of
Belong Newcastle-under-Lyme
from Jackie B (Daughter of Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience

My dad started at Belong Newcastle on the experience days - that then turned into respite and eventually he moved into the Guildhall House for the last 6 months of his life. The staff are amazing, not one single complaint, he was treated with care and dignity - he thought he was in a hotel for the whole

of his stay here. The cleanliness is second to none and the food is 5 stars. We feel as a family, we were very lucky to have this care home on our doorstep.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your dad and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our Belong Newcastle-under-Lyme village teams to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review of
Belong Newcastle-under-Lyme
from M G (Resident) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience

Overall, my experience is good but we need more staff, especially in the mornings when there is a lot to do. The staff are very nice and helpful but they are very busy.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to provide this feedback and we are delighted to hear that our care team are supporting you well. We appreciate feedback from customers and continuously look at ways we can improve and will share your comments with the village management team.

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Review of
Belong Newcastle-under-Lyme
from Michelle D (Daughter of Resident) published on 18 December 2023

Submitted via Website • Report

Overall Experience

Our mother is currently enjoying a respite stay at Belong. As a family we are delighted with how well our mother has settled and the care that she is receiving.
The staff have been amazing and it has been a great relief to see our mother smiling again and looking so well.
Lots of activities are available

and our mother has been included in many lovely events that she has been able to recall to us.
Belong provides a unique family atmosphere and now our mother is requesting to remain there because she says she has made many friends and that the staff are all so kind to her!
This is testament to the efficient management team and dedicated staff members.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide us with this feedback. We are delighted that you are finding our respite service a valuable way of helping to support your mother. Thanks again for choosing Belong Newcastle-under-Lyme; it's a pleasure to have your mother with us.

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Review of
Belong Newcastle-under-Lyme
from Susan P (Daughter of Resident) published on 23 November 2023

Submitted via Postal Card • Report

Overall Experience

My mum, during October, attended the experience day, every day for two weeks. She enjoyed every moment and we are thanking staff for their kindness and support.

Reply from Josephine Mollison, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit your review of Belong Newcastle-under-Lyme. We are so touched by your kind words and will aim to keep our services to high standards. Thank you for choosing Belong Experience Days.

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Review of
Belong Newcastle-under-Lyme
from Karen G (Daughter of Resident) published on 27 October 2023

Submitted via Website • Report

Overall Experience

My mum resides at Guildhall in Belong Newcastle-under-Lyme. Mum has been here since October 2022. My dad, sister and I are very happy with Mum’s care for such an awful illness - Lewy Body Dementia. The staff at Guildhall look after my mum with respect and dignity. They try and calm my mum down when

she gets anxious. We feel confident that all my mum’s needs are met, and we can relax knowing that mum is cared for 24/7.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this feedback. Our team will be most touched to read this. It is a privilege to care for your mum, and we are delighted to hear that your experience of Belong Newcastle-under-Lyme is so positive and that our village team treats your mum with respect and dignity. Thank you for choosing Belong.

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Review of
Belong Newcastle-under-Lyme
from A P (Daughter of Resident) published on 20 October 2023

Submitted via Website • Report

Overall Experience

All staff treat Dad with such dignity. They allow Dad to wander when he wants to. They comfort and humour and when he is anxious, support him or give him space, depending on what he needs at the time. The staff are second to none, I couldn't criticise them.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your dad is treated with such dignity at Belong Newcastle-under-Lyme and that they provide comfort and humour when he is anxious. Thank you for choosing Belong.

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Review of
Belong Newcastle-under-Lyme
from Simon B (Nephew of Resident) published on 6 October 2023

Submitted via Website • Report

Overall Experience

As a family, having the multi-services that Belong Newcastle-under-Lyme has to offer when you feel like you have no support, has had the most positive impact on not just my uncle, but the family as a whole. After receiving a diagnosis of Alzheimer's, what followed was a loss of independence (driving

licence revoked) and a lack of ability to understand the 'fuzzy head' that is now a daily experience. From day 1, Belong initiated its at-home service for transportation to and from the village where the experience day team provided the most meaningful activities for 3 days a week. The benefit was outstanding, and the person-centred approach to my uncle when 'going to work' was far and above what we expected. He now lives in Pooldam with all his new friends, refuses to go home and we have never seen this level of engagement in over a year. Belong Newcastle is the most family-orientated facility that has exceeded all expectations and we're so pleased with the service that we have received.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this incredibly moving feedback. It is a privilege to support your uncle and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village, Belong at Home and Experience day teams to read your lovely comments and I will ensure they are shared with everyone. Thanks again for choosing Belong Newcastle-under-Lyme.

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Belong Ltd Locations in Staffordshire (1)

Belong Ltd Reviews in Staffordshire (71)

Belong Newcastle-under-Lyme

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