Care Homes Owned by Belong Ltd in Staffordshire

I have enjoyed my weeks here and met a lot of staff who have been most helpful to me. I have experienced their care towards patients who can be tricky and nothing is too much of a problem.

My father died unexpectedly in July. He had dedicated his last few years to looking after my mother who was diagnosed with Alzheimer's back in 2017. This left a big gap and we had to find her a care home very fast. I was terrified on the impact this change might have on her, but after shopping around we found Belong at Newcastle. We immediately liked it and Mum was placed in the Brampton Household within 24 hours of being assessed. We never looked backed. The staff are amazing and they really took her into their hearts. The facilities are also impressive and my Mum started taking part in different activities, at first with family members and very quickly with the staff. I saw an marked improvement in her strength, speech and general health during the first few weeks. The way it is set up, it is nice for the visitors as well. Hence people come gladly and stay longer than usual. The food is fantastic and well priced so stopping for a meal is a pleasure! Thank you Brampton!

I made a point of not visiting her while she was in care in case it disturbed her but phoned each evening for three days and was assured she had settled in well and was getting on well with the other residents. I collected her on the last day with some apprehension but she recognised me, was happy to see me, was pleasantly relaxed and looking very well. I anticipate certainly needing more respite care but won't hesitate to arrange it with Belong, Newcastle under Lyme

Losing a family member is always painful, but the way the team guided us through that time was exceptional, and we will always be grateful.

I can't thank them enough

Whenever I visit there is a lovely caring atmosphere.

My mother-in-law died in her sleep so we weren't there to say goodbye but we came to Belong on hearing this sad news. And we were looked after so well. One member of staff told us about the two days since we'd seen her, made us mugs of tea and waited with us until the funeral director came. We felt held and comforted and I want to thank Belong for this.

My Mum was only with you for 3 Weeks but the level of care recieved surpassed all of our expectations. She was extremely happy and well looked after as were we. The front of house team were always very helpful and accommodating with one member in particular standing out with their kindness and empathy and the team in Ironmarket were so kind and caring and my Mum struck up a real friendship with one of the carers in particular who I must say made the whole experience a lot easier for us all. I would strongly recommend here for anyone as it made our last 3 weeks comfortable and we cannot thank you all enough. Many thanks once again and Take Care.

My mother was in the Belong Care Home at Newcastle under Lyme for 4 years. During that time her nursing care was first class and far far better than she ever got in the nearby hospital which I consider was just neglectful. The staff at the home also ensured medication was taken, food eaten, drink taken and personal cleansing carried out. They were always friendly and accommodating. I'm glad my Mother was in Belong's care and not another care home.

The staff at Hempstalls have been wonderful in looking after our mother. Their love, care and consideration towards her have been amazing and she was settled, happy, safe and secure.

I cannot say anything bad about this place , I lost my mum before Xmas after a 6 week stay in hospital , my dad was also admitted to hospital 4 weeks after my mum was , there was no way my dad could go back to their marital home , he'd broken his hip and we nearly lost him too , but he pulled through , I enquired at Belong and from the minute we viewed the place to my dad being accepted for a room on Pooldam Household the whole experience went smoothly , the staff from management to domestics and everyone in between has really made it so much easier for us as a family to sleep at night knowing that my dad is going to be well and truly cared for , I can't recommend this place enough

The room is a great size, and the home itself is the best one in the area.

Mum went into a household in Belong when she reached the stage of being unable to manage at home. She remained there for over two years until she died. Anyone who has dealt with finding a suitable care home for a loved one will know how stressful it can be. Nowhere is perfect but Belong is so much better than any other care home I've had experience of (and that is many). All the staff are exceptionally well trained but they create a family environment and are totally dedicated, caring and loving. Mum could not have been happier anywhere and was loved and cared for by all the staff, from managers and team leaders to other care professionals and domestic workers, all of whom contributed to creating a loving and caring environment. As a relative I was treated in a similar way, always welcome and part of the extended family. The end of life care given to mum was exceptional and could not have been better. I will never forget the care showed to mum and myself during her time there.

My family has had a wonderful experience with Belong. Both my Mum and Dad have benefited greatly from the care provided here. My Mum has stayed in the Pooldam household and in her apartment, and she has been so happy, comfortable, and safe. The 24-hour support, kindness, and professionalism of the staff have given us incredible peace of mind. Thank you to everyone for the outstanding care you provide.

My Mum lived on her own and broke her leg and wrist, when she came out of hospital we moved her into the Belong care home for respite and she was taken care of very well. Every person who I've encountered there (from cafe to care staff and management), everyone has been lovely and caring. We've now moved my Mum into an assisted living apartment and I feel very confident to know that she's in a safe space where she can still be independent and social. I wish we'd known about Belong sooner.

My mum reached the point of being unable to cope at home despite our efforts as a family to provide support, she required 24 hour support. As soon as we visited Belong it felt right, the atmosphere is of a home not an institution. The team at Belong were amazing making the admission process swift and seamless. Mum has now spent 6 months in Belong and she has settled in far better than we were hoping. The care staff on her household are fantastic ensuring mum receives the assistance required in an environment that is friendly and inclusive. Mum has started to refer to Belong as home, something we never expected given her initial reluctance to accept she needed to move into residential care. Mum is now looking much healthier than before she moved in and her mobility has improved thanks to the physio work put in by the Belong team. I cannot recommend Belong enough, absolutely first class support and most important they really do care!

We are endlessly grateful to each and every carer. They deserve all the thanks and credit in the world for what they do.

Staff are extremely friendly, kind and caring. No issue is too small to attend to. My Mum couldn't be better cared for and is very happy at Belong. She has made new friends, who she enjoys spending time and doing activities with.

The people with whom I have been involved appear knowledgeable and caring. I feel quite relaxed when leaving my wife in their care.

Instead of feeling like a care home, it feels like a home where care is given.