Care Homes Owned by Belong Ltd in Cheshire

Thank you all sgain

My father stayed for 2.5 weeks respite.

I had major anxieties about dad having respite care because of a previous terrible experience in a different home 18 months previously. However I should not have worried at all.

The care that dad received at Belong was exemplary. All the staff are incredibly caring, attentive to all details, took careful notes and really listened to dad's care needs, the things that really matter to him personally, and carried them to the letter.

The whole feeling of Belong, Crewe is one of being a family and homeliness. Nothing is too much trouble, and his transition to their care was seamless. Dad really enjoyed all the fuss and attention he received from the staff, and they seemed to really love him being there too. He absolutely thrived in their care. It is also a wonderful place for visitors too, with the lovely cafe downstairs and nice options to spend time with your loved ones.

I cannot rate Belong Crewe highly enough

There is regular Village/ household meetings which gives families and friends opportunities to raise any issues they may be concerned about .. .. these are listened to and acted upon which is very reassuring!

She is happier, less anxious and always busy and we get to enjoy being mother and daughter again.

We have had my mum in Belong for a little over a month after having a negative experience of dementia nursing care elsewhere. I can't begin to do justice to the difference. My mum has advanced mixed dementia and is physically limited, but the change in her demeanour and awareness has been remarkable, and I believe that is a testament to an elevation in care standards and an drastic improvement to her environment since moving. The staff are attentive, caring and responsive and operationally the facility is set up to approach things in a completely differently way to what I have seen on offer at other care homes. The variety of social areas, the localised meal preparation and laundry facilities, and the open plan living/kitchen/dining areas in combination with the mixed needs of residents on a household create a far less clinical and depressing environment than a dementia nursing ward. I feel lucky that Belong and the staff have become part of my mum's and our family's lives.

I cannot praise the management and staff highly enough for the care they give their residents. Everyone is friendly, approachable, and thoroughly professional.

Management are very helpful and easy to contact always keeping us informed of any issues.

Relative of Graham L - Resident

My husband is very well cared for, i enjoy the village enviroment It has given me a new life also Making friends. My family aways comment how nice it is also on their visits

After a long stay in hospital, Mum went into respite care at Belong. As a family we have found the care to be outstanding. The staff made Mum feel safe, cared for and treated her with the utmost respect and dignity throughout her stay. We are so grateful for the kindness, compassion, and professionalism shown by everyone. Thank you for making Such a difficult time much easier for mum and our family.

Mum has lived in an apartment at Belong since 2023, when Dad went into Oak household. All the staff, from every department: hygiene/cleaning, maintenance, kitchen & bistro, reception, carers, nurses, administrators and management have always been magnificent - every day I'm there (quite often!) I see this family of workers go far beyond the call of duty. Sadly, Dad died soon after moving in. Last month, Mum's sister was over from the States, staying a couple of nights in the Autumn (guest) suite. She had worryingly swollen legs after her long journey - one of the nursing managers checked her over, taking blood pressure etc. and was able to reassure her what to do. More recently, mum's health has deteriorated significantly. After an arts & crafts activity in the Venue, one of the carers found some sketches of Mum's and had them framed. They look wonderful, displayed on Mum's wall - she's absolutely delighted! Thank you from the bottom of my heart.

Have been very happy with the home, the staff are lovely, very friendly and helpful. The only thing I can fault is the laundry, but a small price to pay!

Very pleased with services of the home. Great staff & very welcoming environment!

I can't begin to express the gratitude I feel that Mum and Dad found Belong.

Thank you to the staff who cared for her, and particularly Barry.

We have been impressed with the care and compassion shown to Dad and to us as family members.

All praise to the staff from the cafe , reception , cleaning, activity staff, hairdresser.and Household care always are giving exceptional service. Thank you Barry for being approachable and present . Please pass pn how prid we are for the job you do.

My mum became a resident at Belong Chester 3 weeks ago and I can honestly say, I am delighted. She is so happy here and seems very relaxed after a stressful few months at home. The staff are really friendly and within days, they knew my mum so well. The 'Household' is like a family. I feel quite emotional as this has been a game changer for both my mum and for me - Thank you so much!

My Mother in. Law spent her last 2 years of her life in Forshaws's household in Belong in Warrington. She went there after the lovely ladies of Belong at Home visited her in her own home. When she then transferred to Belong Warrington the staff in Forshaws carried on with the same standard of care she had received at home. She liked going to see them in the Hairdressers regularly and the staff on Forshaws used to do her nails with the same pretty colour she used to do herself. They made sure she looked lovely everyday just as she used to at home. The Staff always made us very welcome from Barry the Manager to Gail on Reception through to the Julie in the Bistro and Mel, Alison, June etc on Forshaws. We were encouraged to treat it as Mother in laws home by being able to make her and ourselves a drink and have a snack whilst we were there. The bedrooms are lovely very light and airy with nice fitted furniture and ensuite facilities. The care they gave to my mother in law was excellent

I have never once regretted him staying in Belong and do not feel that I have made the wrong choice.