Belong Ltd in Cheshire | 4 Care Homes

Review of
Belong Crewe
from Susan F (Daughter of Resident) published on 15 August 2025

Submitted via Postal Card • Report

Overall Experience

What a wonderful warm and professional welcome my Mum has received. We know that she will settle well and be lovingly cared for.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you for your lovely feedback on the welcome and support provided at Belong Crewe. It is a pleasure to have your mum living with us and part of our Belong family.

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Review of
Belong Macclesfield
from Amanda H (Daughter of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

From the minute mum had her assement at home we knew she would be in safe hands. Mum moved into Oak House and everyone was incredible with her, taking into account her wishes as MND advanced quicker than expected. Every part of the way was explained to us and what changes to expect and as well as caring

for my mum they cared for all family and friends. We couldn't of done it without their love and support. Mum considered Belong as her home and for that we couldn't be more grateful.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum was so happy and felt so at home at Belong Macclesfield and that the dedication of our village teams made such a difference to her. I will share your touching feedback with them all.

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Review of
Belong Macclesfield
from Margaret M (Mother of Resident) published on 4 July 2025

Submitted via Postal Card • Report

Overall Experience

All I can say is, how grateful for all the lovely carers and everyone on cedar at belong. The restaurant is pleasure to sit in, everyone is so nice, we couldn't ask for a nicer place for my daughter. When I leave I know they are all so kind and make one feel a lot better.
Thankyou to everyone. x its

a pleasure to know you all.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our village team will be delighted to hear that your Daughter is settled and happy.

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Review of
Belong Crewe
from Di A (Daughter of Resident) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience

My Dad passed recently.
He has been living at Belong, Crewe, for two and a half years.
Belong, Crewe, feels like a family.
Every member of staff from carers to maintenance and kitchen staff knows and treats the residents with respect and compassion. Residents are looked after not only in terms of

their physical needs but also their whole well-being. There are varied and well-planned activities daily and family and friends are made to feel welcome to join in.
Dad's passing was a long and often painful journey. The staff at Belong, Crewe, were amazing beyond words. I cannot speak highly enough of the tenderness and gentle care given by one and all. They included family in that caring, helping us through this difficult and very distressing time.
I cannot praise the staff at Belong Crewe highly enough.

Reply from Caroline Anthony, General Manager at Belong Crewe

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your dad and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village team to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review of
Belong Macclesfield
from Paul F (Son of Resident) published on 18 June 2025

Submitted via Website • Report

Overall Experience

Our Mum moved from another care home into Belong a while back now and within a week or so you could visibly seen the improvement in her health and mental state. She is very happy and settled now in the Poplar Household. I mostly visit at the weekends and can say that the staff are very friendly and

welcoming and its plain to see that they care about the residents in Poplar, in particular three ladies go the extra mile. Our Mum tries to involve herself in the activities when she can and also uses the Gym/personal training facilities normally once a week which is good for her physically and mentally as well. Keep up the good work.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you for such lovely feedback. We are overjoyed to hear your mum is happy with us and improving and enjoying our services. I will make sure your review is passed on to the village team.

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Review of
Belong Warrington
from Kate H (Daughter of Resident) published on 17 June 2025

Submitted via Website • Report

Overall Experience

Dear Belong friends,
I would like to say a huge thank you for your dedication and compassion to looking after my Mum.
You all made us feel welcome and went above and beyond to ensure Mum was well cared for. Hats off to you all. Despite it being a sad and difficult time, we were all able to have some

giggles too.
Myself and my sister will always be eternally grateful for everything you did for Mum whilst retaining her dignity.
Thank you so much.

Reply from Barry Devine, General Manager at Belong Warrington

Thank you so much for this lovely review! It was a privilege to have your mum staying with us at Belong Warrington and we are so glad that we were able to support you all and provide the care that she needed. I will share your touching feedback with the team.

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Review of
Belong Macclesfield
from Richard B (Brother of Resident) published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience

I find the staff of Belong Macclesfield helpful, knowledgeable and a pleasure to talk to from cleaning, laundry, kitchen in all departments, clerical etc.
Super people!

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you so much for taking the time to post this feedback. We aim to maintain high standards at Belong Macclesfield; we are so delighted to hear this has been your experience.

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Review of
Belong Macclesfield
from Suzy S (Daughter of Resident) published on 5 June 2025

Submitted via Website • Report

Overall Experience

Belong has been part of our lives for the last 5 years. First with my dad and then my mum who sadly passed away last week. Visiting my mum in Belong has changed my impression of what a care home could be and I wish they were all like this one. Belong feels like a home from home, having a central lounge

and dining kitchen allowing the residents to feel part of the daily activities. But the stars of the show are the staff. The staff were like family to my mum, they looked after her but more importantly they loved her. Even when my mums illness got challenging they were always supportive and caring. After my mum passed away they told me how much she had touched their lives but in truth they have touched our lives. Thank-you for being there for my dad, my mum and for us.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village team to read your comments and I will ensure they are shared with everyone. Thanks again

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Review of
Belong Macclesfield
from N E (Husband of Resident) published on 4 June 2025

Submitted via Website • Report

Overall Experience

I highly recommend Belong Care Home in Macclesfield, they have been caring for my wife since 2019 after she was diagnosed with FTD.
They are absolutely wonderful carers and my wife could not be in a nicer or more caring environment. Nothing is too much trouble for them and they are extremely kind and

sympathetic towards her. The accommodation is excellent and she has safe access to a wonderful garden that she really enjoys. She could not be in a better place.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you very much for taking the time to provide us with this great feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong Macclesfield team to know that this is appreciated and that your wife is so happy and well cared for.

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Review of
Belong Macclesfield
from L S (Daughter of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

The overall standards of care are wonderful at Belong Macclesfield - I am confident that Dad is content and well looked after. Individual staff treat dad like a family member with great affection, care and dignity.He has been moved recently to a slightly larger room with beautiful windows and views

of the trees. Although a few months ago it seemed that a lot of unfamiliar agency staff were being used, that does feel to have improved recently with a better sense of staff stability. It feels much more positive on the household.
There are a few small concerns which I feel are relatively minor on the background of such great care : sometimes information is not passed on reliably between team members and some carers attend less to shaving and nail care than others, but now that the sense of a stable team is growing, I'm sure that will improve. Everyone helps me, as a relative, to feel part of the family on the household and Dad is happy! I can't ask for more..

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you for taking the time to share this feedback and it is a privilege to be supporting your father in Belong Macclesfield. We have noted your comments and will address these with the team to ensure we continue to make further improvements. Recruitment and the induction of new colleagues is a priority for us to ensure we consistently maintain Belong's high standards across all our teams. We are pleased to note the positive changes and will continue to drive these forward.

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Review of
Belong Macclesfield
from G S (Husband of Resident) published on 29 May 2025

Submitted via Website • Report

Overall Experience

There are occasions when there are two many agency staff on duty. This last week there were two male agency staff on duty with one permanent one. I'm here most afternoons and I notice things .I feel you must have male and female if you find this happens again

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you for taking the time to provide this feedback, although we are sorry that on this occasion, our service has not lived up to the high standards we expect. We have welcomed a number of new colleagues to the team recently, and recruitment will remain a high priority until we ensure all vacant positions are filled. Your feedback on getting the right mix in our teams has been noted and shared with our teams. We trust you will quickly notice improvements.

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Review of
Belong Warrington
from K G (Daughter of Resident) published on 28 May 2025

Submitted via Website • Report

Overall Experience

Just over a month ago, Dad moved from living with Mum in an apartment at Belong, to Tetley Household. I would like to commend all the staff at Belong and particularly on Tetley Household, whatever their role, in helping Dad (and indeed all the family) with this transition. Mum has found the change

as tricky as Dad but you have welcomed her, when she visits, as openly as you've welcomed Dad. He has settled very well and, as a family, we can see that he is getting the special care he deserves.

Reply from Barry Devine, General Manager at Belong Warrington

Thank you so much for this lovely review! We are delighted to hear your experience with Belong Warrington has been a good one. Thanks again for choosing us ; it's a pleasure to have both your mum and dad with us and I will share your feedback with the Tetley Household team.

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Review of
Belong Macclesfield
from Keith G (Cousin of Resident) published on 27 May 2025

Submitted via Website • Report

Overall Experience

On all my visits to Belong the staff on reception are all very helpful and pleased to see you as the first point of call.
I only visit Oak Floor as I need to.
All the staff are very polite and helpful in many ways, and care for the people they are looking after.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you so much for taking the time to post this feedback. We aim to maintain high standards at Belong Macclesfield; we are so delighted to hear this has been your experience.

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Review of
Belong Macclesfield
from J H (Daughter of Resident) published on 27 May 2025

Submitted via Website • Report

Overall Experience

Belong Macclesfield is fantastic, so reassuring to know my parents are safe, supported and cared for by such lovely staff. The garden is a lovely space and the bistro is really welcoming. Thank you for making us always feel welcome.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you very much for taking the time to provide this lovely review. It means a great deal to the team here and we are so pleased to hear that parents are happy at Belong Macclesfield and you feel so welcome when you visit.

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Review of
Belong Macclesfield
from A G (Husband of Resident) published on 26 May 2025

Submitted via Website • Report

Overall Experience

My wife is well looked after in a relaxed environment. She has an obsession with babies heaven knows why and recently was taken to see an event with toddlers which apparently she enjoyed. This sort of activity just would not be available at our home. Due to the advanced state of her Alzheimer's she

is not motivated to do anything, I feel the staff do a good job in getting her to try different activities. They show great patience and understanding when dealing with her especially during her "loud periods" The daily care reports are useful giving me an insight into her situation. Although anything out of the ordinary such as a fall is phoned to me straight away which is appreciated. Personal care was always a trauma but is well handled quite often she seems to enjoy the interaction. Not always though and the situation is then firmly handled with dignity. She is in fact treated as if a normal person, with affection and humour.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment and we do our best to understand every customer. It will mean a great deal to the team to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review of
Belong Macclesfield
from Amanda M (Daughter of Resident) published on 23 May 2025

Submitted via Website • Report

Overall Experience

My mum has been resident at Belong for nearly 4 years. She has been in bed and requiring intensive care for some time now. The care and support from the staff throughout has been amazing. I can visit whenever I want to and she is always clean, well looked after and contented. The style of Belong, with

small villages, means really personal care is always available. There are always plenty of staff and they are so kind to my mum and that has really helped us as we have witnessed her dementia worsen. I visit every week so see closely how Belong runs and am always pleased and comforted by how they care for my mum. I am always offered a drink and a chat, nothing is too much trouble and they are all so friendly. I am very glad we chose Belong for mum.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum is happy at Belong Macclesfield and that the dedication of our village teams is valued so highly.

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Review of
Belong Macclesfield
from J R (Wife of Resident) published on 23 May 2025

Submitted via Website • Report

Overall Experience

Staff are excellent,welcoming and caring.
Bistro serves delicious food.Staff are friendly and efficient.
Entertainment staff are fun and activities are varied.
Staff try hard to accommodate residents' interests.
Family and friends are made to feel welcome.
Concerns about the home by families are

listened to and acted upon.

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you for your positive feedback on the support provided at Belong Macclesfield. We do our best to understand every customer and provide a caring environment where people can thrive and enjoy living in our happy community.

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Review of
Belong Macclesfield
from N H (Granddaughter of Resident) published on 23 May 2025

Submitted via Website • Report

Overall Experience

An absolutely brilliant place for elderly relatives with dementia/ Alzheimer's. My grandma moved here when her last care home had neglected her terribly. belong Macclesfield is a welcoming, caring and loving environment for any relative. I have trust in the staff and feel my grandma is being cared for,

she is part of a family at belong which is lovely and means soo much to myself and the wider family

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you very much for taking the time to provide us with this lovely feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. We are so happy to hear that your Grandma is so well cared for, and it means a great deal to our village team to know that this is appreciated.

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Review of
Belong Warrington
from Tracy L (Niece of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience

Staff are helpful and happy. Belong is clean and we hope that Auntie will be very happy as a very difficult 12 months. Thank you for taking her in.

Reply from Barry Devine, General Manager at Belong Warrington

Thank you for this great review. We are delighted to welcome your Auntie to Belong Warrington and are pleased that you are so happy with your choice.

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Review of
Belong Macclesfield
from M L (Son of Resident) published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience

We are very pleased that Dad chose Belong. The staff are wonderful and I have come to know many of them as friends. The Autumn Suite has been a real bonus. Thank you all!

Reply from Cheryl Davies, General Manager at Belong Macclesfield

Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear you are happy with Belong Macclesfield and that your Dad is doing so well.

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Care Homes Owned by Belong Ltd in Cheshire

Belong Ltd Locations in Cheshire (4)

Belong Ltd Reviews in Cheshire (358)

Belong Crewe

Belong Macclesfield

Belong Macclesfield

Belong Crewe

Belong Macclesfield

Belong Warrington

Belong Macclesfield

Belong Macclesfield

Belong Macclesfield

Belong Macclesfield

Belong Macclesfield

Belong Warrington

Belong Macclesfield

Belong Macclesfield

Belong Macclesfield

Belong Macclesfield

Belong Macclesfield

Belong Macclesfield

Belong Warrington

Belong Macclesfield

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