Size 25 rooms
Size 33 rooms
Reviews posted for members of Sheridan Care Ltd.
I requested this care home for my father due to it being highly recommended and he as been resident here since December 2023. All his care needs are being extremely well met and I am extremely impressed by some of the staff members that go the extra mile. The building itself is spacious and homely...
I requested this care home for my father due to it being highly recommended and he as been resident here since December 2023. All his care needs are being extremely well met and I am extremely impressed by some of the staff members that go the extra mile. The building itself is spacious and homely and residents appear to be well cared for. My dad enjoys all his meals and also enjoys having chats with his peers and the staff that care for him. Thank you for looking after my father so well I think he has found an home for life.
Thank you for your positive feedback - It is wonderful to hear. Our staff work so hard and do work above and beyond to ensure that all the care and support delivered is person centred. We do hold regular residents meetings where families are welcome to attend so that family members can have an...
Thank you for your positive feedback - It is wonderful to hear. Our staff work so hard and do work above and beyond to ensure that all the care and support delivered is person centred. We do hold regular residents meetings where families are welcome to attend so that family members can have an input on behalf of their loved ones. We recognise that placing loved ones in care can be stressful and upsetting and we will support to make this transition as easy and as comfortable as possible for you and your family. Caring can some days be very difficult but we support our staff through the difficult times, a care home can work with a good management support network and fantastic carers which we are proud to say we have. Once again thank you for the amazing feedback, I will certainly pass this on to our home.
I just wanted to thank everyone at Elmsdene for their kindness and care of my husband, he was there for only a short time before he sadly passed but the way he was cared for was marvellous, nothing was too much trouble, they always made sure he was happy, they made sure he ate which was not easy as...
I just wanted to thank everyone at Elmsdene for their kindness and care of my husband, he was there for only a short time before he sadly passed but the way he was cared for was marvellous, nothing was too much trouble, they always made sure he was happy, they made sure he ate which was not easy as he always said he wasn't there, was always someone there to chat with him when he got unsettled and was wondering about. I was grateful because I knew he was safe under their care. So thank you, I know you did everything you could for him.
Thank you for your positive review of our home and care. It is very much appreciated and I pass on your feedback to the staff team who work so hard.
My dad and I are more than happy with the care she receives, and she has settled in really well. The management and staff are so caring and lovely. It's always very clean and the food is very nice. We would more than recommend the...
We can't thank them enough for all their care and hard work.
Thank you very much for your review, it is an absolute pleasure supporting your mum. The staff and I are always here for the residents and family members - it is absolutely paramount to maintain positive relationships with family members, working together to achieve the best possible outcomes for...
Thank you very much for your review, it is an absolute pleasure supporting your mum. The staff and I are always here for the residents and family members - it is absolutely paramount to maintain positive relationships with family members, working together to achieve the best possible outcomes for your family members and ensuring their care needs are met and promoting person centered care. We are open to feedback and suggestions to support improvement for our home and our residents, we hold regular residents meetings where family and friends are invited with a selection of tea, coffee and biscuits and you are all welcome to stay for lunch and spend time quality time with your loved ones.
My mum has now escaped from Elmsdene. On 27 March 2024, Mum moved to an outstanding care home. She has not looked back since and I thank God that after months of wrangling and hostility, the manager finally threw my mum out after I had the temerity to send a detailed report on the very poor care...
My mum has now escaped from Elmsdene. On 27 March 2024, Mum moved to an outstanding care home. She has not looked back since and I thank God that after months of wrangling and hostility, the manager finally threw my mum out after I had the temerity to send a detailed report on the very poor care she was receiving to the Care Quality Commission. When we finally got mum to the new home, we discovered that the cruelty inflicted on her was even worse than I had imagined. Elmsdene forced Mum to recline with her feet dangling in the air in a "specialist" chair insisting that her core was so weak she could not sit up. She was fed by a silent member of staff sticking a spoon into her mouth until she had eaten up. Now at almost 99 years of age, Mum is sitting up normally with her feet firmly on the floor and feeding herself. She is benefiting from a quality of life she never experienced under the manager's regime.
I am sorry you feel like this about Elmsdene care home. I would like to advise that your concerns were investigated and outcomes were evidenced as advised. Since your concerns have been raised the home has gone under a management change, including a new Regional Manager who is very much involved in...
I am sorry you feel like this about Elmsdene care home. I would like to advise that your concerns were investigated and outcomes were evidenced as advised. Since your concerns have been raised the home has gone under a management change, including a new Regional Manager who is very much involved in evidencing person centred care and positive outcomes for all residents. The Management team are very proactive and have implemented positive change.
My mother has been in Elmsdene for 3 years now, I am extremely happy with the care she's gets. My father was in a nursing home and we hated it, nowhere nearly as good as Elmsdene. The staff are just great and great with me mother. The Managers are excellent at their work. Would recommend Elmsdene...
My mother has been in Elmsdene for 3 years now, I am extremely happy with the care she's gets. My father was in a nursing home and we hated it, nowhere nearly as good as Elmsdene. The staff are just great and great with me mother. The Managers are excellent at their work. Would recommend Elmsdene Care Home. Keep up the great work guys!
I believe I was fobbed off with my mum's medical...
The staff, although very nice, could hardly speak a word of English. Please don't let your loved ones spend the final days of their life in the hovel.
I would like to send our condolences from Sheridan Care In respect of the death of your mother. We would like to advise that the home is in no way abysmal, it is beautifully decorated throughout and clean for all our residents to use. We also have a new Regional Manager who has over 25 years of...
I would like to send our condolences from Sheridan Care In respect of the death of your mother. We would like to advise that the home is in no way abysmal, it is beautifully decorated throughout and clean for all our residents to use. We also have a new Regional Manager who has over 25 years of knowledge in Nursing, Dementia and Mental Health and she is currently in the process of supporting the homes and management team to complete action plans. Our activities Manager is now in place, implementing a structured activities timetable in place and training the staff to support the residents in activities and person-centred choices. All staff complete service specific training and must complete mandatory training every 12 months. The garden was not in use during the winter months and this has now been rectified for summer. All sponsored staff have to complete an English Exam and must pass this before commencing employment. Residents and families are supported to engage in care planning.
My father has been at Elmsdene Care Home for many years. It was quite recently been taken over by another company. The new manager has been so helpful and informative regarding my father's care and mental well-being. The manager is always easy to get hold of and is responsive to my calls and...
I would recommend Elmsdene and I cannot thank them enough for caring for my dad on a day-to-day basis and being responsive to his very individual and unique health and care needs.
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