Care Homes Owned by Solehawk Ltd in Tyne & Wear

I have been blown away by the care and attention my mam has received since coming to Kenton Manor. Every member of staff that has interacted with her has been excellent. Mam was moved here on end of life care and everyone has been lovely. They have shown her so much care treated her with dignity and shown us as a family so much support. I am so greatful to you all.

Louise

Very good well looked after. Staff lovely. David very happy. Senior & I get on well. Keeps me update on David.

The staff are very helpful & caring.

They an amazing bunch of people who show great care and compassion to all. I would highly recommend Ashton Court for any loved one. They are all heroes!

I cannot fault the standard of care here at Kenton Manor. My father is happy and well cared for. Would definitely recommend Kenton Manor to anyone who asks. My father has settled in well and his little face lights up when he sees the doctor. Thank you all - p.s. I also love that they allow pets in the home and can see how happy the residents are to see them!!

Our mam was in a couple of other homes prior to being moved to Kenton Manor. The difference in her is wonderful to see, she is way more settled. This is all down to the staff, the way they are meeting her needs is great. It has been a journey for our family seeing our mam the way she is. The staff have been brilliant in getting her settled which has put our minds very much at ease.

Craigielea is an excellent care home. Staff are friendly, hard working , professional and caring. My mother, an advanced Alzheimer's patient, is really well looked after. In addition to her basic needs, my mother is encouraged to take part in a wide range of activities which she enjoys.

Felt very guilty putting mam in a nursing home but feel so much happier that she went to Ashton Court. Could not fault the home and the staff, now feel mam is much more safe.

My sister and I were very worried and felt very guilty about putting mam into care home. The staff are very hard working, very caring to both visitors and residents. They help us all the time. The care home is very clean and bedrooms really comfortable.

My aunt is currently a resident here and I'm very pleased with the care she receives. The staff are attentive, kind and genuinely compassionate. Whenever I've requested something to be done, such as toenail cutting or changing her flooring, they have always acted promptly. The home is run by a very good manager who is attentive and ensures the staff are well supported. It gives me peace of mind knowing she is safe and well cared for.

Mum moved here after her last care home could no longer cope with her worsening dementia. We were very upset about her having to move but as soon as we viewed Kenton Manor we knew this was the place for her. She has been there for 3 months now and is so happy and settled. She settled in immediately and loved her room. Mum has very complex needs but is a happy soul and the staff are so good at dealing with her when she becomes agitated. Mum has lots of freedom to roam on her floor which she enjoys as she is very curious and aware of her surroundings. We are allowed to take her on both of the other floors which she always enjoys and the residents cafe on the ground floor is just like a regular cafe. It has a coffee machine and tea and coffee facilities and access to the huge gardens. We are really happy she lives there all the staff have been fantastic and always greet her when she's passes and are always available to answer our questions and help with anything. Very caring people.

Food could be fine but as my daughter is peg fed I would not know

Staff are very good and patient with my dad. Also very friendly with family when we visit.

I find all staff very friendly in a professional way. All are very approachable, no matter how busy. When residents needs clash they are managed in order of priority. Cinema room is an excellent break from daily routine for residents who enjoy films. I velieve this activity could be utilised more. Perhaps a weekly film night could be introduced. The laundry system works well, and residents neat and tidy each day.

I'm really pleased with my mum's care. She has settled well into her new home and receives excellent care. Staff keep me updated on her progress and quickly act when she is unwell.

Staff at home very pleasant and try to help to make mum's stay as comfortable as possible. Mum is very unwell and can be challenging but the staff are always warm and supportive with her.

A lovely mixed programme of Christmas activities was arranged for residents. My mother is reluctant to join in groups, but she really enjoyed the pantomime. We were able to join my mother for lunch on Christmas Day, and staff made us feel very welcome. It is so reassuring to see my mother settling into Kenton Manor and being so well cared for. The regular communication updates from staff are really appreciated.

So nice to be greeted with lovely smiles and friendliness from all the staff every time I visit. My husband has settled in really well, which helps me to feel relaxed and less stressed.

My nana has been in Kenton Manor for a few months now and has shown such an improvement. She is well cared for and has made friends there. She has a lovely room, and the staff are lovely with her.