Care Home Owned by Ascot Care Ltd in Northumberland

and clear and timely information given. Our experience was in the dementia ward, where those with different stages and aspects of the disease were treated with kindness and good humour.

with. They do really care about the residents and treat them with respect, they would also try to accommodate anything we asked for if it was possible. They were very caring and respectful when she finally passed away.
The only negative thing we could say was that from time to time they were short staffed which inevitably has an impact, but isn't really a fault of the home, maybe just a sign of the times.

Castleview.

too brief. The staff are so lovely and a credit to the Management.
I would not hesitate to recommend a stay for your loved ones.

Care Home.

to myself and family. He and we felt that Castleview was his home from home.
Thanks once more to the manager and his team for all that they do which is above and beyond.

and support.

I would recommend Castleview to others!
There was very good teamwork, all staff were professional but had a friendly, caring nature with a much-needed sense of humour! Special thanks also to all staff who comforted our family, chatted to us and offered us drinks at all times of day and night!

dog was able to lie on her bed which brought a smile to her face. Our dog also toured the general lounge to say hello to other residents. The team at the home were always available to talk to us concerning Mum's condition and any concerns we had throughout her stay and towards the end, we were able to be with her round the clock. We cannot thank the staff enough for their professionalism and humanity in making such a difficult time for her and us more bearable.

to stay. Mum is a stroke victim with limited movement and speech, and the staff's care for her was fantastic!

day. During lockdown at the home, I was able to visit two days per week. I am 85-years-old and live on my own and am treated by all the staff as family. All the staff, from management downwards, are all qualified and work well as a professional team together.

100% to anyone looking for a home for a family member.

who dealt with her. The staff made a great effort to get to know her and she always told me she felt well cared for and that everyone was lovely. Sadly she died last week and I was able to be with her. The staff looked after me as well as they looked after Mum. Castleview is a wonderful, homely place with extremely caring staff. They made my Mum’s last few months comfortable and happy. They looked after me and my brother and sister as well throughout this difficult time. I was so worried about moving her there but I really had nothing to worry about. Thank you so much to everyone who looked after Mum so well and made things so much easier for me.