Ascot Care Ltd in Durham | 3 Care Homes

Review of
Langley House Care Home
from D W (Husband of Resident) published on 6 March 2026 Submitted via Website • Report

Overall Experience

Langley house is a good home my wife has lived here for around 2 years and we couldn't ask for better. The staff do a fantastic job and always give 100% as a family we visit daily and are always made to feel welcome.

Reply from Gretel Dixon, Head of Marketing at Langley House Care HomeThank you for your kind feedback about Langley House. We're pleased to hear that your wife has been happy here over the past two years and that you feel the team has been welcoming and care after your wife well. We'll be sure to pass on your kind words to the team, as we're sure they will mean a lot for them.
We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House.

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Review of
Langley House Care Home
from Ann-Marie W (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

My dad has been in hear for 3 years and I cannot praise it enough the staff are amazing they go out off their way to help in any situation they can.
They have outings and games, cooking, parties and lots of other fun things for them to do.

Reply from Gretel Dixon, Head of Marketing at Langley House Care HomeThank you for sharing your lovely feedback about Langley House. We're very pleased to hear that your dad has been happy with us over the past three years and that you've found the staff to be so supportive and caring. It's great to know he enjoys the activities, outings, and events, and that they that help make each day engaging and enjoyable.
We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House.

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Review of
Langley House Care Home
from Kattherine W (Friend of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

All the staff are great and very friendly when we visit. Always go above and and beyond for the residents. Look at want each individual needs and will try they upmost to help. The home get involved with events that are held o the community with is great.

Reply from Gretel Dixon, Head of Marketing at Langley House Care HomeThank you for sharing your thoughts about Langley House. We're very pleased to hear that you find the staff friendly, supportive, and willing to go above and beyond for residents and their individual needs. Thank you for letting us know the home's involvement in wider community events has made a positive impression, staying connected to the local community is something we value highly.
We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House.

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Review of
Langley House Care Home
from Michelle L (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

My Mother has been under the care of Langley House for some 5 yrs. I must say first of all we live 25min away from this home. As one of the only places willing to take her nearing the end of the pandemic. We made the decision to keep her there after the pandemic ended as a perminant resident purley

down to the care she received from the Manager & her team. I cannot praise these girls highly enough My mam had a stroke sadly which then paralysed her down one side which effected her speech meaning she was unable to communicate with us. The girls were amazing so kind, supportive and genuinly care. JUNE 2025 my step Dad joined my mam volantarily as he now has Alzeiymers also. Since being in Langley he has found a new lease of life and his cheeky personality has returned he has settled in so well which gives us as a family peace of mind knowing they are both being well looked after. I cannot recommend the place more highly and trust all the girls 100% Thank you

Reply from Gretel Dixon, Head of Marketing at Langley House Care HomeThank you for taking the time to share your kind words about Langley House. We're pleased to hear that both your mother and stepfather have settled in well and that our team have been able to provide care with kindness and genuine compassion. It means a lot to all of us that your family feels reassured and confident in the care they receive. We will be sure to pass on your lovely comments to the staff.
We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House.

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Review of
Langley House Care Home
from June M (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report

Overall Experience

Langley house is a lovely place, the care of mam is outstanding, i have no worries of her being there, i love to come to visit, i do not see it as a care home, i see it as mams home, all staff are lovely, always make you feel welcome, food is amazing too. Always lots of activities on. Langley house

is such a happy place

Reply from Gretel Dixon, Head of Marketing at Langley House Care HomeThank you for sharing your kind feedback about Langley House. We're pleased to hear that your mam feels so well cared for and that you enjoy visiting her. The team will be very glad to hear you feel the home truly is her home, and that their friendliness, the activities, and the food have made her time with us so happy.
We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House.

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Review of
Langley House Care Home
from Karyn S (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report

Overall Experience

My mum has been in this care home for 3years and couldn't be happier. The management and staff are all excellent and the facilities are excellent also. There are organised activities on a regular basis, which the residents can participate in or chose not to. The staff are very empathetic and treat the

residents with dignity at all times. I would highly recommend this care home.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Langley House Care HomeThank you for your lovely feedback about Langley House. We're pleased to hear that your mum has been happy with us over the past three years and that you feel confident in the care she receives. It's wonderful to hear your kind words about the staff, activities, and facilities. We'll be sure to pass them on to the team.
We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House.

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Review of
Langley House Care Home
from Caroline L (Respite Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

Langley House is fantastic, they have made my time here amazing, Christmas has been fantastic.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Langley House Care HomeThank you so much for sharing your kind thoughts about Langley House. We're delighted to hear that you've enjoyed your time with us over Christmas, and that our staff made it feel special to you.
We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House.

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Review of
Langley House Care Home
from S S (Daughter of Resident) published on 29 December 2025 Submitted via Website • Report

Overall Experience

My mam has been in Langley house for 13 months now and I couldn't of asked for any better care , the staff are absolutely brilliant and she always kept busy with all the activities that are going on the home. Mam has well and truly settled in Langley house and all of the

staff are so caring and understanding. I will and have recommended Langley house to people as being an outstanding place to live xx

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Langley House Care HomeThank you for sharing your experience of Langley House. We're pleased to hear that your mam has settled in well and continues to enjoy the activities and daily life in our home. We're grateful to know you feel confident in the care she receives and that you've found our staff to be caring, understanding, and supportive. We'll pass on your lovely comments to our team.
We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House.

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Review of
Langley House Care Home
from Michaela W (Daughter of Resident) published on 29 December 2025 Submitted via Website • Report

Overall Experience

Where do I start! Having worked in homes myself to having a dear family member in one, two completely different experiences.
My father came to Langley house in May 2025 with Mixed Dementia, he wasn't too happy about the situation but it was for the best.
He hit it off with all the staff immediately,

they took him under their wing, sat him with like minded men to chat with, and did their upmost to help him mingle with everyone. He went on day trips out with them and on any themed days I got to come and sit with dad and the other service users and watch the entertainment too.
Unfortunately my dad became unwell whilst there, the staff were amazing , worth their weight in gold! They called me on every incident involving my father, be it a Nurse visit to a fall .
My dad asked to be made permanent, His care turned to Nursing, palliative. He said he felt cared for , the girls very lovely to him and he felt safe. They treat my dad with respect as if he was their own family,this meant so much

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Langley House Care HomeThank you for sharing such a heartfelt and personal review of Langley House. It was a pleasure to have cared for your father and we're very grateful to hear how supported, safe, and respected he felt with us. Your kind words about the compassion shown during his nursing and palliative care will mean the world to the staff who looked after him.
We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House.

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Review of
Langley House Care Home
from D P (Resident) published on 25 December 2025 Submitted via Postal Card • Report

Overall Experience

Brought myself into Langley House due to the excellent reputations, best decision I have made, the home is full of love, activities and joy. The management team have helped me massively.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Langley House Care HomeThank you for sharing your experience at Langley House. We're delighted to hear your stay has made a positive impact on you, and that you've found the home to be full of activities, joy and suupport from our team. We will share your lovely words with them.
We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House.

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Review of
Langley House Care Home
from Susan J (Friend of Resident) published on 25 December 2025 Submitted via Postal Card • Report

Overall Experience

First time visiting Langley House I was most impressed. Plenty of activities keeping residents busy and happy. I am friends of two residents husband and wife, they have been most helpful to keep them together. They have settled in really well. Rooms are beautiful. My friends say food is lovely. A really

friendly place. Staff really helpful.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Langley House Care HomeThank you for sharing your first impressions of Langley House. We're delighted to hear you were impressed by our rooms, the range of activities, and the welcoming atmosphere. We're delighted to hear that your friends have settled in well together and are enjoying the food and support from our team.
We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for visiting Langley House.

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Review of
Langley House Care Home
from Peter S (Son of Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

It's great to see mum smiling and being involved in the numerous activities and entertainment can offer. The staff are really kind and helpful and the environment is entirely pleasant and feels homely and familiar. Thank you Langley House.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Langley House Care HomeThank you for sharing such lovely feedback about Langley House. It's wonderful to hear your mum is smiling, engaged in activities, and enjoying the entertainment on offer. We're also delighted that you find the staff kind and the environment homely and welcoming. We'll pass on your lovely comments to the team.
We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House.

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Review of
Langley House Care Home
from Denise C (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

Langley House Care Home is excellent, I can't praise the caring staff enough, extremely well trained and professional. You always get a positive and welcoming atmosphere. The home is clean to a very high standard, excellent facilities, so many varied and engaging activities. The food at Langley House

is gorgeous, the catering staff can't do enough for my mum. Management is fantastic, always ready and helpful in anything we or mum needs. The respect and emotional well-being is brilliant. The care home is a home from home. Mum feels safe and happy there. We all can't praise the staff enough.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Langley House Care HomeThank you for such a warm review of Langley House. We're delighted to hear that your mum feels safe, happy, and at home, and that you've found the staff caring, professional, and supportive. It's wonderful to know you enjoy the welcoming atmosphere, high standards of cleanliness, engaging activities, and the gorgeous food. We'll pass on your lovely comments to the whole team.
We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House.

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Review of
The Gardens Care Home
from L W (Daughter of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

Quite quiet at moment. Home very supportive of mum after Dad's death in August. Thank you.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at The Gardens Care HomeThank you for taking the time to share your kind words about The Gardens. We're very sorry about your loss. We understand how important compassion is during such a difficult time, and it is lovely to hear the team have been supportive to your Mum following your Dad's passing.
We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing The Gardens.

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Review of
Langley House Care Home
from Allen B (Brother of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

For the two years my brother has been in the care of yourself, my family are very pleased at the care and love that has been given to him throughout. Please accept our gratitude and thank.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Langley House Care HomeThank you for your kind words about Langley House. We're pleased to hear that your brother has received consistent care with us over the past two years, and that this has given your family reassurance and comfort. Your gratitude means a great deal to the whole team.
We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House.

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Review of
The Gardens Care Home
from A W (Respite Resident) published on 10 September 2025 Submitted via Postal Card • Report

Overall Experience

I was a resident at The Gardens for 2 weeks for respite after having a hip replacement. All the staff were very friendly and did their jobs to a high standard. I felt relaxed and could not of got better looked after.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at The Gardens Care HomeThank you for sharing your positive feedback about your respite stay at The Gardens. We're very pleased to hear you felt relaxed, and that our staff were friendly and looked after you to a high standard throughout your stay. We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing The Gardens.

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Review of
Langley House Care Home
from Christine M (Daughter of Resident) published on 1 August 2025 Submitted via Postal Card • Report

Overall Experience

My mum is so well looked after at Langley house, I could not be more happy that she is here. Staff and management are excellent. She is so well looked after everyone. Staff look after everyone so well, observing the relationships and interactions between all staff, and residents. Mum is safe and secure

here, which gives me peace of mind at all times.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Langley House Care HomeThank you for your heartfelt review of Langley House. Creating a safe and nurturing environment is very important to us, and were glad to hear your Mum is well cared for and that you feel confident in the support from our staff and management. We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House.

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Review of
Langley House Care Home
from Sharon B (Daughter of Resident) published on 25 July 2025 Submitted via Postal Card • Report

Overall Experience

The staff are all friendly. My mums well looked after.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Langley House Care HomeThank you for your positive feedback about Langley House. Were glad to hear that our friendly staff are providing good care for your mum and that she is well looked after. Your kind words encourage us to keep delivering the best care possible.We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House.

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Review of
Langley House Care Home
from L O (Son of Resident) published on 24 July 2025 Submitted via Postal Card • Report

Overall Experience

Excellent service. People care overall very happy.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Langley House Care HomeThank you for your kind words about Langley House. Ensuring our residents feel cared for and supported is our top priority, and we're pleased to hear you're happy with the service and the care provided by our team. We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House.

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Review of
Langley House Care Home
from Jenny S (Daughter of Resident) published on 17 July 2025 Submitted via Website • Report

Overall Experience

Fantastic staff, always cheerful and chatty helping quickly with any issues. Spacious nicely decorated rooms, frequent entertainment and plenty of food! Beautiful garden area too. I would highly recommend this home for your loved ones for a high level of special care by truly special caring staff.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Langley House Care HomeThank you for your wonderful feedback about Langley House. Were thrilled to hear youve noticed our cheerful and attentive staff, as well as the spacious rooms, frequent entertainment, and beautiful garden. Thanks for your recommendation!We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Langley House.

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Care Homes Owned by Ascot Care Ltd in Durham

Ascot Care Ltd Locations in Durham (3)

Ascot Care Ltd Reviews in Durham (148)

Langley House Care Home

Langley House Care Home

Langley House Care Home

Langley House Care Home

Langley House Care Home

Langley House Care Home

Langley House Care Home

Langley House Care Home

Langley House Care Home

Langley House Care Home

Langley House Care Home

Langley House Care Home

Langley House Care Home

The Gardens Care Home

Langley House Care Home

The Gardens Care Home

Langley House Care Home

Langley House Care Home

Langley House Care Home

Langley House Care Home

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